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DHL Express

<div>
 
 Join DHL Express UAE &ndash; The World&rsquo;s Most International Company
 
 
 
 Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?
 
 
 At
 
 DHL Express UAE
 
 , we&rsquo;re not just delivering packages&mdash;we&rsquo;re delivering promises, possibilities, and progress. As a proud member of the
 
 DHL Group
 
 , we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.
 
 
 Whether it's supporting global trade or making someone&rsquo;s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team&mdash;then this is your sign.
 
 
 Don&rsquo;t just work.
 
 Belong. Grow. Thrive.
 
 
 
 
 Join our incredible journey at DHL Express UAE.
 
 
 
 
 Job Purpose:
 
 
 
 The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value added services.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
 </li>
 <li>
 Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
 </li>
 <li>
 Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
 </li>
 <li>
 To effectively respond to all customer enquiries regarding DHL&rsquo;s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
 </li>
 <li>
 Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
 </li>
 <li>
 Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers&rsquo; expectations without compromising DHL&rsquo;s position by over-committing to customers , or being unrealistic in what is offered.
 </li>
 <li>
 Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
 </li>
 <li>
 Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL&rsquo;s values at all times.
 </li>
 <li>
 Undertake any other related tasks or responsibilities as reasonably directed or required.
 </li>
 <li>
 Highlight areas for improvement with suggested solutions to improve DHL&rsquo;s procedures, technology and service to positively enhance our customers&rsquo; experience with DHL.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Essential
 
 
 
 
 <ul>
 <li>
 Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
 </li>
 <li>
 Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
 </li>
 <li>
 Excellent interpersonal skills and relates well with a wide range of people/customers
 </li>
 <li>
 Experience in resolving straight forward customer conflict
 </li>
 <li>
 Demonstrated excellent attention to detail
 </li>
 <li>
 Demonstrated ability to work effectively as part of a busy team
 </li>
 <li>
 Basic computer skills including the ability to navigate around a computer
 </li>
 <li>
 Ability to work flexible rostered hours, including scheduled breaks
 </li>
 <li>
 Working knowledge of Microsoft Office
 </li>
 <li>
 Tolerance for stress in a fast paced working environment
 
 
 
 </li>
 </ul>
 Desirable
 
 
 
 <ul>
 <li>
 Previous call center experience
 </li>
 <li>
 Previous experience of telephone and/or electronic order booking systems
 </li>
 <li>
 Demonstrable success in achieving targets through selling services and products
 </li>
 <li>
 Essential
 </li>
 <li>
 A minimum of grade 10 schooling or equivalent
 </li>
 <li>
 High school certificate
 </li>
 </ul>
</div>

Call Center Advisor

<div>Join DHL Express UAE &ndash; The World&rsquo;s Most International Company
Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?
At DHL Express UAE, we&rsquo;re not just delivering packages&mdash;we&rsquo;re delivering promises, possibilities, and progress. As a proud member of the DHL Group, we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.
Whether it's supporting global trade or making someone&rsquo;s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team&mdash;then this is your sign.
Don&rsquo;t just work. Belong. Grow. Thrive.<div> 
Join our incredible journey at DHL Express UAE.</div><div></div><div> 
Job Purpose:</div><div></div><div> 
The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value added services.</div><div></div><div> 
Key Responsibilities:</div><div><ul><li>
To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
</li><li>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
</li><li>Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
</li><li>To effectively respond to all customer enquiries regarding DHL&rsquo;s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
</li><li>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
</li><li>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers&rsquo; expectations without compromising DHL&rsquo;s position by over-committing to customers , or being unrealistic in what is offered.
</li><li>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
</li><li>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL&rsquo;s values at all times.
</li><li>Undertake any other related tasks or responsibilities as reasonably directed or required.
</li><li>Highlight areas for improvement with suggested solutions to improve DHL&rsquo;s procedures, technology and service to positively enhance our customers&rsquo; experience with DHL.</li></ul></div><div></div><div> 
Requirements:</div><div></div><div><div> 
Essential</div></div><ul><li> Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</li><li> Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone</li><li> Excellent interpersonal skills and relates well with a wide range of people/customers
</li><li> Experience in resolving straight forward customer conflict</li><li> Demonstrated excellent attention to detail</li><li> Demonstrated ability to work effectively as part of a busy team</li><li> Basic computer skills including the ability to navigate around a computer</li><li> Ability to work flexible rostered hours, including scheduled breaks</li><li> Working knowledge of Microsoft Office</li><li> Tolerance for stress in a fast paced working environment</li></ul><div> 
Desirable</div><ul><li>
Previous call center experience</li><li>
Previous experience of telephone and/or electronic order booking systems
</li><li>Demonstrable success in achieving targets through selling services and products</li><li>
Essential</li><li>
A minimum of grade 10 schooling or equivalent</li><li>
High school certificate</li></ul></div><div></div>

Dejavu General Trading LLC

Customer Service Representatives (Walk in Interview)Highly Professional English and Arabic is Compulsory Date : 24th Sep 2025Time : 10.00AMPlace : 1801, 18th Floor, Al reem tower, Deira, Dubai ETISALAT FRANCHISE OUTLETSRequirements :* Age below 30* Completed Bachelor's degree * English and Arabic both mandatory* 1 year Experience in Sales is a must.(Please note that you will not be scheduled for the interviews if you do not meet the above 03 requirements )Salary : 3500+ Incentives (Average Incentives are around AED 1500)Kindly ensure that repeated/previously-attended candidates are avoided during this process.Job Type: Full-timePay: AED3,500.00 per monthExperience:<ul><li>customer service / Sales: 1 year (Required)</li></ul>

CSR - Etisalat Franchise outlets in UAE (Walk-in Interview) (English and Arabic Speakers)

Arabian Automobile Association

<ul><li>Should be punctual</li><li>Demonstrate a &ldquo;can do&rdquo; attitude at all times.</li><li>Handle customers with utmost care and offer them adequate support.</li><li>Ensuring a smooth conversation with any customer and providing necessary service.</li><li>Adhering and following up strictly on Call Centre ethics and scripts provided.</li><li>Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.</li><li>Follow up on SLA for services provided.</li><li>Handling customer complaints or enquiries.</li><li>Reports to be maintained and submitted on timely basis as per the requirement.</li><li>Additional works allotted to be completed on required time.</li><li>Agent to attend to inbound calls and process service request from the customers.</li><li>Ensure that entries are done correctly and accurately.</li><li>Communicate to Dispatch/Dispatch support for any update on the service.</li><li>Follow up on services initiated (15th minute and 30th minute)</li><li>Driver Assigned and have contacted the customer or have reached the location</li><li>If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.</li><li>Ensure that SLA is achieved for each service.</li><li>SLA strictly needs to be followed from time that the service was pushed by AFL Team.</li><li>Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)</li><li>Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.</li><li>Follow up again in the 30th minute if the Driver Reached the customer or pick up location.</li></ul>Job Type: Full-timePay: AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work in any shift timing ?</li></ul>Language:<ul><li>English and Arabic (Required)</li></ul>

Contact Center Executive - Arabic Speaker

Job description<ul><li>Should be punctual</li><li>Demonstrate a &ldquo;can do&rdquo; attitude at all times.</li><li>Handle customers with utmost care and offer them adequate support.</li><li>Ensuring a smooth conversation with any customer and providing necessary service.</li><li>Adhering and following up strictly on Call Centre ethics and scripts provided.</li><li>Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.</li><li>Follow up on SLA for services provided.</li><li>Handling customer complaints or enquiries.</li><li>Reports to be maintained and submitted on timely basis as per the requirement.</li><li>Additional works allotted to be completed on required time.</li><li>Agent to attend to inbound calls and process service request from the customers.</li><li>Ensure that entries are done correctly and accurately.</li><li>Communicate to Dispatch/Dispatch support for any update on the service.</li><li>Follow up on services initiated (15th minute and 30th minute)</li><li>Driver Assigned and have contacted the customer or have reached the location</li><li>If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.</li><li>Ensure that SLA is achieved for each service.</li><li>SLA strictly needs to be followed from time that the service was pushed by AFL Team.</li><li>Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)</li><li>Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.</li><li>Follow up again in the 30th minute if the Driver Reached the customer or pick up location.</li></ul>Job Type: Full-timePay: AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work in any shift timing ?</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>

Contact Center Executive - English and Hindi Speaker

BIN SHABIB GROUP

Job Summary:We are seeking a highly skilled SAP FICO Consultant to join our team. The ideal candidate will have extensive experience in SAP Finance (FI) and Controlling (CO) modules, providing end-to-end solutions for financial accounting and management reporting. This role requires expertise in system configuration, integration with other SAP modules, and business process optimization. The consultant will be required to work on-site at the client location and will be responsible for touchpoints across Supply Chain (Warehouse &amp; Inventory), MM, SD, QM, Service, Asset Management &amp; IT Infrastructure.Key Responsibilities:<ul><li>Implement, configure, and support SAP FICO modules to meet business requirements.</li><li>Conduct business process analysis and recommend best practices.</li><li>Integrate SAP FICO with other SAP modules such as MM, SD, IT Service, QM, Basis, Asset Management, and Supply Chain (Warehouse &amp; Inventory).</li><li>Provide support for GL, AP, AR, Asset Accounting, Cost Center Accounting, and Profit Center Accounting.</li><li>Collaborate with business stakeholders to gather requirements and translate them into system solutions.</li><li>Perform unit testing, system testing, and user acceptance testing (UAT).</li><li>Develop and maintain documentation for configurations, processes, and workflows.</li><li>Provide user training and ongoing support to ensure system effectiveness.</li><li>Work with cross-functional teams to improve financial processes and reporting.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in finance, Accounting, IT or a related field.</li><li>1 years of hands-on experience as an SAP FICO Consultant.</li><li>Strong knowledge of SAP S/4HANA FICO module functionalities.</li><li>Experience with Financial Reporting, Cost Controlling, and Integration with other SAP modules.</li><li>Excellent communication and stakeholder management skills.</li><li>SAP certification in FICO (preferred but not mandatory).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience as SAP FICO CONSULTANT?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>

SAP FICO Consultant

AWS DISTRIBUTION

Job Summary:We are seeking a highly skilled SAP FICO Consultant to join our team. The ideal candidate will have extensive experience in SAP Finance (FI) and Controlling (CO) modules, providing end-to-end solutions for financial accounting and management reporting. This role requires expertise in system configuration, integration with other SAP modules, and business process optimization. The consultant will be required to work on-site at the client location and will be responsible for touchpoints across Supply Chain (Warehouse &amp; Inventory), MM, SD, QM, Service, Asset Management &amp; IT Infrastructure.Key Responsibilities:<ul><li>Implement, configure, and support SAP FICO modules to meet business requirements.</li><li>Conduct business process analysis and recommend best practices.</li><li>Integrate SAP FICO with other SAP modules such as MM, SD, IT Service, QM, Basis, Asset Management, and Supply Chain (Warehouse &amp; Inventory).</li><li>Provide support for GL, AP, AR, Asset Accounting, Cost Center Accounting, and Profit Center Accounting.</li><li>Collaborate with business stakeholders to gather requirements and translate them into system solutions.</li><li>Perform unit testing, system testing, and user acceptance testing (UAT).</li><li>Develop and maintain documentation for configurations, processes, and workflows.</li><li>Provide user training and ongoing support to ensure system effectiveness.</li><li>Work with cross-functional teams to improve financial processes and reporting.</li></ul>Required Qualifications &amp; Skills:Bachelor&rsquo;s degree in Finance, Accounting, IT or a related field.1 years of hands-on experience as an SAP FICO Consultant.Strong knowledge of SAP S/4HANA FICO module &amp; Public cloud functionalities.Experience with Financial Reporting, Cost Controlling, and Integration with other SAP modules.Excellent communication and stakeholder management skills.SAP certification in FICO (preferred but not mandatory).This position is open for those who already inside UAEJob Type: Full-timeApplication Question(s):<ul><li>what is your current salary ?</li><li>what is your expected salary </li><li>how many years of experience </li><li>what is your nationality </li><li>what is your notice period ?</li><li>what is your visa status ?</li></ul>

Explore 1837+ Contact center consultant in Dubai this October. Find roles across top companies and apply now to boost your career.

1837 contact center consultant jobs IN Dubai

Call Center Advisor

Call Center Advisor

CSR - Etisalat Franchise outlets in UAE (Walk-in Interview) (English and Arabic Speakers)

Contact Center Executive - Arabic Speaker

Contact Center Executive - English and Hindi Speaker

SAP FICO Consultant

SAP FICO Consultant