customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer services representative Jobs in Lahore Pakistan

customer services representative

call center agent Jobs in Lahore Pakistan

call center agent

contact center rep

ANALTYTICA

Job Title: Call Center Agent Company: ATU Logistics Location: Lahore (On-site) Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday) Job Type: Full-timeAbout the RoleATU Logistics is seeking Call Center Agents to join our dedicated customer support team. The ideal candidate will handle international calls, assist clients with logistics-related inquiries, and ensure smooth communication between customers and internal departments.This role is best suited for individuals who have strong English communication skills, enjoy solving problems over the phone, and can thrive in a fast-paced customer service environment.Key Responsibilities<ul><li>Handle inbound and outbound calls from international clients regarding logistics, deliveries, and service updates.</li><li>Provide accurate and timely information to customers about their requests or shipments.</li><li>Record all interactions in the CRM system and ensure data accuracy.</li><li>Coordinate with internal teams (operations, dispatch, and customer service) to resolve customer issues efficiently.</li><li>Follow up on pending cases and ensure all customer concerns are closed within service timelines.</li><li>Maintain a professional tone and deliver excellent customer service at all times.</li><li>Identify recurring issues and share feedback with supervisors for process improvement.</li><li>Achieve individual and team-based performance targets related to call quality, response time, and customer satisfaction.</li></ul>Requirements<ul><li>Previous experience in a call center or BPO environment (US/UK campaign preferred).</li><li>Excellent English communication and listening skills.</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Basic knowledge of MS Office and CRM software.</li><li>Ability to multitask and work effectively during the night shift.</li><li>Problem-solving mindset and attention to detail.</li></ul>Why Join ATU Logistics?<ul><li>Competitive salary with monthly performance bonuses.</li><li>Fast-growing company with opportunities for career advancement.</li><li>Supportive management and collaborative team culture.</li><li>Ongoing training to enhance communication and service skills.</li><li>Exposure to international logistics and client communication.</li></ul>Keywords: ATU Logistics Careers, Call Center Jobs Lahore, BPO Jobs, International Customer Support, Night Shift Jobs, Logistics Communication, Inbound &amp; Outbound Calls, Client Coordination, English Speaking Jobs, Customer Service Representative.Job Type: Full-timeWork Location: In person

Call Center Agent

Brandix Soft

Company Overview Brandix Soft (Pvt.) Ltd. is a rapidly expanding digital marketing agency with a strong international presence. We specialize in delivering a comprehensive suite of data-driven solutions&mdash;including SEO, Digital Marketing, Web Development, GMB Optimization, and PPC strategies&mdash;to enhance online visibility and drive measurable growth for our clients in the competitive US and UK markets.Position Overview We are seeking motivated and results-driven Call Center Representatives to join our dynamic team. In this role, you will be the vital first point of contact for potential clients, responsible for initiating outbound calls, generating qualified leads, and driving new business growth. This is a full-time, on-site position based in our Lahore office.Key Responsibilities<ul><li>Execute a high volume of outbound calls to prospective clients in the US and UK markets.</li><li>Clearly articulate the value proposition of our digital marketing services, effectively tailoring the pitch to address specific client needs.</li><li>Identify, qualify, and cultivate new sales opportunities to build a robust pipeline.</li><li>Accurately log and manage all client interactions, details, and sales activities in the company CRM.</li><li>Conduct strategic follow-ups to nurture leads, overcome objections, and move prospects through the sales cycle.</li><li>Consistently meet and exceed individual and team-based sales targets (daily, weekly, monthly).</li><li>Maintain a professional and client-focused demeanor in all interactions.</li><li>Collaborate effectively with team members and managers to achieve collective goals.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Minimum Matric / O-Levels. A Bachelor's degree is preferred but not required.</li><li>Language Skills: Exceptional verbal and written English communication skills, with a clear and professional telephone manner.</li><li>Experience: Prior experience in international outbound sales or a call center environment is a strong advantage. Experience selling digital marketing services (e.g., SEO, PPC) is highly preferred.</li><li>Attributes:</li><li>Results-driven with a proven ability to thrive in a target-oriented environment.</li><li>Strong interpersonal and persuasion skills.</li><li>Resilient and adaptable in a fast-paced setting.</li><li>Fresh graduates with excellent communication skills and a strong desire to succeed in sales are encouraged to apply.</li></ul>What We Offer<ul><li>Competitive Compensation: A fixed base salary complemented by an attractive, performance-based incentive structure.</li><li>Professional Development: Comprehensive training in advanced sales techniques and our digital marketing service portfolio.</li><li>Career Growth: Clear paths for career progression and opportunities for internal promotion based on performance.</li><li>Work Environment: A supportive, inclusive, and collaborative team culture.</li><li>We are dedicated to fostering a diverse and equitable workplace and welcome applications from all qualified candidates.</li></ul>Job Details<ul><li>Location: Office No. 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg, Lahore.</li><li>Shift Timings (Monday - Friday):</li><li>UK Market Shift: 2:00 PM to 11:00 PM</li><li>US Market Shift: 7:00 PM to 4:00 AM</li><li>Work Type: Full-time, on-site. This position is not available for remote work.</li></ul>How to Apply Please submit your updated resume via Indeed.Alternatively, you may send your application directly to:<ul><li>Email: hrsales@brandixsoft.com</li><li>WhatsApp: +92 325 5599973</li></ul>Job Types: Full-time, FresherPay: Up to Rs70,000.00 per monthExperience:<ul><li>international cold calling: 1 year (Required)</li></ul>Language:<ul><li>english fluenlty? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 07/12/2025

Call Center Representatives

StretchLab Riverstone, Sugar Land

We are seeking a Telesales Call Center Agent to support our USA customer base.Candidates must have experience in call center operations and possess excellent English communication skillsResponsibilities:<ul><li>Handle inbound and outbound calls to customers and clients - for Sales and customer Support</li><li>Strong communication skills and the ability to engage effectively with customers.</li><li>Positive attitude and exceptional customer service</li><li>Answer incoming calls, emails, and inquiries and provide information to customers &amp; leads</li><li>Achieve Sales targets and contribute to the overall success of the sales team</li><li>20 % cold calling</li></ul>Requirements:<ul><li>Good command of the English language - Essential for the role</li><li>Must have intermediate/A-levels certificate or bachelor&rsquo;s degree</li><li>Positive attitude and reliable</li></ul>Package: Base Salary + Fuel + CommissionsOffice Location - Lake CityTiming: 8:00 pm to 5:00 am - 1 hour break in betweenThis job is best suitable for applicants with 1-3 years of call center experience with international clients.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Ferozepur Road: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you available to work US working hours (Night Shift in Pakistan)</li></ul>Experience:<ul><li>International Call Center: 1 year (Required)</li><li>Cold Calling : 1 year (Required)</li></ul>Language:<ul><li>Professional Level English (Required)</li></ul>Work Location: In personExpected Start Date: 01/12/2025

Call Center Representative

IGET Solutions PVT Ltd

We are seeking a dynamic, energetic, and goal-driven Sales Representative to join our growing team in IGET SOLUTIONS PVT LTD.Responsibilities:<ul><li>-Create and follow sales plans to meet targets.</li><li>-Develop and implement effective sales plans to achieve monthly and annual targets.</li><li>-Negotiate terms and close deals with clients in a professional manner.</li><li>-Build and maintain strong, long-term relationships with customers.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in Sales Dispatch.</li><li>Strong communication and listening skills.</li><li>Positive and optimistic attitude.</li><li>Ability to convince and negotiate with clients.</li><li>Problem-solving and conflict-handling skills.</li><li>Able to work hard and stay calm under pressure.</li></ul>Perks &amp; Benefits<ul><li>-Monthly incentives from day one.</li><li>-Annual bonuses and cash prizes for performance.</li><li>-Fun activities like annual dinners, gaming nights, and cricket matches.</li><li>-Team dinners to celebrate achievements.</li></ul>Salary: Up to 100,000.Location: Johar Town-Opposite of emporium mall-Gate 3.Timings: 7:00 PM - 4:00 AM.Night Shift.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

DS Marketing Agency

Location: Gulberg-III, Lahore (On-site) Shift: Night Shift (US Campaign) Days: Monday&ndash;Friday | Saturday &amp; Sunday Off Salary: Performance-based &mdash; Earn up to 200K+ / monthJob DescriptionWe are looking for an experienced and target-driven Sales Agent for SEO &amp; Google Business Profile (GMB) Services. The candidate must have proven experience in selling SEO / GMB services to international clients, preferably USA-based markets.Key Responsibilities<ul><li>Generate leads and close sales for SEO &amp; GMB services</li><li>Build &amp; maintain strong client relationships</li><li>Present service benefits and pricing confidently</li><li>Achieve monthly sales targets and KPIs</li><li>Maintain CRM and follow-up pipeline</li></ul>Required Skills &amp; Experience<ul><li>Must have SEO / GMB sales experience</li><li>Excellent English communication (Voice + Chat)</li><li>Strong negotiation &amp; closing skills</li><li>Confidence in US-based B2B sales</li><li>Ability to work in night shift</li></ul>Benefits<ul><li>High commission structure (earn 200K+)</li><li>Weekend off (Sat &amp; Sun)</li><li>Professional work environment</li><li>Growth &amp; leadership opportunities</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent (SEO)

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

Octet Solutions(SMC-PVT) Limited

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: Mon-Sun 9:00 am - 6:00 pm ( On site)- one day flexible offJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have good communication and spoken english skills?</li><li>Are you able to travel on-site Mon-Sun (9:00 am - 6:00 pm ) ? </li></ul>Work Location: In person

Call Center Agent – Software Support (Female Preferred)

Explore 333+ Contact center rep in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

333 contact center rep jobs IN Lahore Pakistan

Call Center Agent

Call Center Representatives

Call Center Representative

Call Center Agent

Call Center Agent (SEO)

Manager Quality Assurance Inbound/Out Bound call center

Call Center Agent – Software Support (Female Preferred)