sales coordinator

telesales executive

customer service executive

call center agent

team leader

contact center team lead

Alba Corp

Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met. <ul> <li>Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li> <li>Conduct regular performance evaluations and coach team members for continuous improvement.</li> <li>Analyze call center metrics to identify trends and implement process enhancements.</li> </ul> Lead daily team briefings and encourage open dialogue for feedback and idea sharing. <ul> <li>Foster a positive, team-oriented culture focused on accountability and growth.</li> </ul> Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution. <ul> <li>Develop and execute action plans to improve underperforming metrics.</li> <li>Maintain accurate documentation of team activities, call outcomes, and training records.</li> <li>Provide strategic input on improving customer engagement and operational efficiency.</li> </ul>

Call Center Team Leader

Concentrix

<div>
 Job Title:
 
 
 Team Leader - Contact Center
 
 
 
 Job Description
 
 
 
 As a Contact Centre Team Leader, you&rsquo;ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 
 Manage the daily operations and admin as assigned but not limited to
 
 
 
 <ul>
 <li>
 Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
 </li>
 <li>
 Actively involved on client calls and ensuring that updates are timely communicated to the team.
 </li>
 <li>
 Working with colleagues to effectively run the Contact Centre operation.
 </li>
 <li>
 Interviewing and hiring of appropriate candidates, as needed.
 </li>
 <li>
 Preparing reports and analyze data to self-understand and assist in management decisions.
 
 
 </li>
 </ul>
 
 Lead and motivate the team
 
 
 
 <ul>
 <li>
 Providing supervision and motivation of staff to foster competitive performance.
 </li>
 <li>
 Ensuring efficient and productive handling of inbound call volumes.
 </li>
 <li>
 Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
 </li>
 <li>
 Maintaining knowledge of all programs/projects the inbound unit supports.
 </li>
 <li>
 Assisting staff with questions pertaining to the products and services offered by the client.
 </li>
 <li>
 Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
 </li>
 <li>
 Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
 </li>
 <li>
 Fostering career advancement of the team members within the project or lateral movement.
 
 
 </li>
 </ul>
 
 Manage performance
 
 
 
 <ul>
 <li>
 Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
 </li>
 <li>
 Set objectives and clearly communicate goals and targets that needs to be met every month.
 </li>
 <li>
 Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
 </li>
 <li>
 Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
 </li>
 <li>
 Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
 </li>
 <li>
 Assessing staff capabilities and identifying appropriate development and training opportunities.
 </li>
 <li>
 Setting the appropriate expectations of conduct and professionalism through example.
 </li>
 <li>
 Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
 </li>
 <li>
 Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Effectively managing and strengthening relationship with the Client representative/s.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 
 
 <ul>
 <li>
 You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
 </li>
 <li>
 A bilingual English (B2+ level) and native Arabic speaker.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
 </li>
 <li>
 Analytical, efficient and thorough.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Work-at-Home
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581813
 
</div>

Team Leader - Contact Center

Ceres Group of Company

Call Center Team LeaderFull timeJob Summary:We are seeking a highly motivated and experienced Call Center Team Leader to oversee daily operations and ensure the highest level of customer service. The ideal candidate should have solid experience in the service industry, be proficient in CRM and marketing tools, and excel in customer complaint resolution. This role requires excellent leadership skills, professional communication, and the ability to train and develop team members effectively.Key Responsibilities:&middot; Supervise, mentor, and train call center agents to ensure productivity and service excellence.&middot; Monitor team performance, provide feedback, and implement improvement plans.&middot; Handle escalated customer complaints and resolve issues professionally and efficiently.&middot; Develop and implement strategies to enhance customer satisfaction and service quality.&middot; Prepare performance reports and provide insights to management.&middot; Maintain professional and courteous communication with customers and team members.&middot; Ensure adherence to company policies, procedures, and service standards.Qualifications &amp; Requirements:&middot; Proven experience in a service industry call center, preferably in a leadership role.&middot; Strong knowledge of CRM systems, marketing tools, and Excel.&middot; Excellent and professional communication skills (verbal and written).&middot; Ability to train, mentor, and motivate a team effectively.&middot; Strong problem-solving skills and the ability to handle customer complaints professionally.&middot; Results-driven with the ability to meet and exceed performance targets.&middot; Flexibility to work in a fast-paced environment and adapt to changes.If you meet the qualifications and are passionate about delivering excellent customer service while leading a team, we encourage you to apply!Salary Negotiable!Job Type: Full-timePay: AED4,000.00 - AED 5,000.00 Per MonthJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Call Center Team Leader (UAE Tele-sales Experience Mandatory)

Talent Shark HR Consultancy L.L.C

Job Title: Call Center Lead ManagementLocation: Dubai, UAEJob Type: Full-time (Salary + Commission)<h3>Job Overview</h3>We are seeking an experienced and results-driven Sales & Aesthetic Consultant to join our client’s high-end clinic. The ideal candidate will be responsible for handling all lead enquiries, generating new leads, and converting them into confirmed appointments. This role requires prior experience working with premium or luxury clinics, along with excellent communication and sales conversion skills.<h3>Key Responsibilities</h3><ul><li>Manage and respond to all incoming lead enquiries (phone, WhatsApp, email, social media).</li><li>Proactively generate new leads through various channels.</li><li>Convert enquiries into confirmed consultations and appointment bookings.</li><li>Follow up with potential clients to ensure high conversion rates.</li><li>Build and maintain strong client relationships to encourage repeat visits and referrals.</li><li>Collaborate closely with the marketing team and clinic staff to ensure seamless client experience.</li><li>Achieve monthly sales and conversion targets.</li></ul><h3>Requirements</h3><ul><li>Previous experience in sales/business development within high-end aesthetic or luxury clinics is mandatory.</li><li>Strong knowledge of aesthetics, dermatology, or cosmetic procedures preferred.</li><li>Excellent communication and interpersonal skills with a client-centric approach.</li><li>Proven track record of lead generation and appointment conversion.</li><li>Self-motivated, target-driven, and adaptable.</li><li>Proficiency in using CRM tools and handling multiple lead channels.</li></ul><h3>Compensation</h3><ul><li>Competitive Salary + Commission-based pay structure.</li><li>Attractive incentives on achieving/exceeding targets.</li></ul>

Call Center Lead Management

Marriott International

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CID/Call Center Team Leader

Operational Leadership
<ul>
 <li>Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.</li>
 <li>Ensure effective financial performance of the center.</li>
 <li>Drive overall guest and associate satisfaction across the operation.</li>
 <li>Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.</li>
 <li>Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.</li>
 <li>Coordinate internal planning and leadership of all aspects of center operations.</li>
 <li>Support administration of policies, procedures, systems, and compliance with safety standards.</li>
</ul>
Sales and Revenue Generation
<ul>
 <li>Drive achievement of call center sales goals including conversion rates and revenue per call.</li>
 <li>Participate in the sales process and build relationships with key customers and property partners.</li>
 <li>Identify and implement cross-selling and upselling strategies to enhance performance.</li>
 <li>Benchmark center metrics against "best in class" standards and adopt best practices.</li>
</ul>
Leadership and Team Management
<ul>
 <li>Lead and support a team of managers and associates with a focus on career development.</li>
 <li>Foster a culture of service excellence and accountability.</li>
 <li>Provide coaching, mentorship, and recognition to drive strong performance.</li>
 <li>Support cross-functional collaboration with other contact centers and departments.</li>
 <li>Maintain consistent communication with leadership and team members.</li>
 <li>Lead regular departmental meetings and implement performance feedback mechanisms.</li>
</ul>
Quality, Compliance &amp; Safety
<ul>
 <li>Oversee site safety and cleanliness in line with ergonomic and emergency policies.</li>
 <li>Ensure the contact center is compliant with all Marriott standards and local laws.</li>
 <li>Actively participate in quality improvement efforts and associate engagement initiatives.</li>
 <li>Monitor and resolve payroll, attendance, and scheduling concerns.</li>
 <li>Promote a professional and positive work environment.</li>
</ul>
Stakeholder Management
<ul>
 <li>Serve as liaison to senior leadership, owner relations, and property teams.</li>
 <li>Champion strong communication, alignment, and transparency across teams.</li>
 <li>Represent the center on global and regional initiatives, meetings, and programs.</li>
 <li>Support other duties as assigned by the Area Director of Operations EMEA/CALA.</li>
</ul>

Site Leader CEC Dubai

<div>Additional Information 
Job Number25179411 
Job CategoryReservations 
LocationMiddle East GSO, Emaar Square 6, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Position Summary 
The Site Leader holds full responsibility for the overall performance, leadership, and strategic direction of the contact center. This role partners closely with the Leadership Team to deliver strong performance in areas such as sales, guest and associate satisfaction, revenue generation, financial management, and operations. As a key business leader, the Site Leader cultivates strong relationships with properties, regional teams, and owners, serving as the principal interface for hotel partners.
Key Responsibilities
Operational Leadership<ul>
<li>Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.</li>
<li>Ensure effective financial performance of the center.</li>
<li>Drive overall guest and associate satisfaction across the operation.</li>
<li>Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.</li>
<li>Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.</li>
<li>Coordinate internal planning and leadership of all aspects of center operations.</li>
<li>Support administration of policies, procedures, systems, and compliance with safety standards.</li></ul>
Sales and Revenue Generation<ul>
<li>Drive achievement of call center sales goals including conversion rates and revenue per call.</li>
<li>Participate in the sales process and build relationships with key customers and property partners.</li>
<li>Identify and implement cross-selling and upselling strategies to enhance performance.</li>
<li>Benchmark center metrics against &quot;best in class&quot; standards and adopt best practices.</li></ul>
Leadership and Team Management<ul>
<li>Lead and support a team of managers and associates with a focus on career development.</li>
<li>Foster a culture of service excellence and accountability.</li>
<li>Provide coaching, mentorship, and recognition to drive strong performance.</li>
<li>Support cross-functional collaboration with other contact centers and departments.</li>
<li>Maintain consistent communication with leadership and team members.</li>
<li>Lead regular departmental meetings and implement performance feedback mechanisms.</li></ul>
Quality, Compliance &amp; Safety<ul>
<li>Oversee site safety and cleanliness in line with ergonomic and emergency policies.</li>
<li>Ensure the contact center is compliant with all Marriott standards and local laws.</li>
<li>Actively participate in quality improvement efforts and associate engagement initiatives.</li>
<li>Monitor and resolve payroll, attendance, and scheduling concerns.</li>
<li>Promote a professional and positive work environment.</li></ul>
Stakeholder Management<ul>
<li>Serve as liaison to senior leadership, owner relations, and property teams.</li>
<li>Champion strong communication, alignment, and transparency across teams.</li>
<li>Represent the center on global and regional initiatives, meetings, and programs.</li>
<li>Support other duties as assigned by the Area Director of Operations EMEA/CALA.</li></ul>
Candidate Profile
Required Experience &amp; Skills<ul>
<li>Minimum 12 months of experience in a customer service or sales environment.</li>
<li>12&ndash;18 months of supervisory or management experience preferred.</li>
<li>Demonstrated leadership experience with a track record of team development.</li>
<li>College degree preferred.</li>
<li>Proven ability to lead in a dynamic, fast-paced environment.</li>
<li>Strong written and verbal communication skills.</li>
<li>Working knowledge of Microsoft Office, reservations systems, and reporting tools.</li>
<li>Comfortable presenting to large groups and executive leadership.</li>
<li>Analytical mindset with ability to interpret financial reports and center metrics.</li>
<li>Proven success with performance improvement and change management.</li></ul>
Preferred Qualifications<ul>
<li>Experience in a hospitality contact center or reservations environment.</li>
<li>Familiarity with Marriott brands and systems.</li>
<li>Fluency in English; additional language(s) a plus.</li></ul>
Critical Competencies<ul>
<li>Leadership &amp; People Development</li>
<li>Sales &amp; Revenue Optimization</li>
<li>Stakeholder Relationship Management</li>
<li>Communication &amp; Conflict Resolution</li>
<li>Operational Execution &amp; Planning</li>
<li>Organizational Learning &amp; Technical Expertise</li></ul>
Why Join Marriott International? 
At Marriott, you join a global community dedicated to creating exceptional guest experiences. As Site Leader, you will have the opportunity to shape the performance of a dynamic contact center team and contribute to our culture of excellence, service, and growth. We offer industry-leading benefits, global career opportunities, and a platform to make an impact across our family of 30+ hotel brands in over 8,000 locations worldwide.
Marriott International has been recognized as one of Fortune&rsquo;s 100 Best Companies to Work For&trade; in Europe 2025 by Great Place to Work&reg;. This a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
If you're ready to lead with purpose, drive high performance, and build strong connections in a global organization, we invite you to apply today.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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10000 contact center team lead jobs IN Dubai

Call Center Team Leader

Team Leader - Contact Center

Call Center Team Leader (UAE Tele-sales Experience Mandatory)

Call Center Lead Management

CID/Call Center Team Leader

Site Leader CEC Dubai

Site Leader CEC Dubai