sales consultant

customer service representative Jobs in Dubai

customer service representative

customer care executive

front desk agent

telesales agent

contact centre agent

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 <br/>
 <br/>
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 <br/>
 <br/>
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 <br/>
 <br/>
 <strong>
  During The Hiring Process, You Can Expect
  <br/>
  <br/>
 </strong>
 <strong>
  Step 1 &ndash; Apply
  <br/>
  <br/>
 </strong>
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 <br/>
 <br/>
 <strong>
  Step 2 &ndash; Review
  <br/>
  <br/>
 </strong>
 Our Recruitment Team will review your application.
 <br/>
 <br/>
 <strong>
  Step 3 &ndash; Video Interview and Assessment
  <br/>
  <br/>
 </strong>
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 <br/>
 <br/>
 <strong>
  Step 4 &ndash; Offer
  <br/>
  <br/>
 </strong>
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 <br/>
 <br/>
 We have outlined below the specific job details for each of our roles:
 <br/>
 <br/>
 <strong>
  I. Customer-facing Roles
  <br/>
  <br/>
 </strong>
 <strong>
  Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
  <br/>
  <br/>
 </strong>
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 <br/>
 <br/>
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 <br/>
 <br/>
 <strong>
  II. Back-office Role
  <br/>
  <br/>
 </strong>
 <strong>
  Contact Centre Agent
  <br/>
  <br/>
 </strong>
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 <br/>
 <br/>
 Qualification
 <br/>
 <br/>
 <strong>
  To be considered for Customer Service roles, you must meet the following requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in both spoken and written English
  </li>
  <li>
   Fluency in any other language is a plus
  </li>
  <li>
   A levels/High School certificate
  </li>
  <li>
   Excellent interpersonal and customer service skills
  </li>
  <li>
   Willing to work in a shift environment
  </li>
  <li>
   PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
  </li>
  <li>
   Willing to wear uniform (Front-line customer facing roles)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In addition to the above, the job specific requirements for the Contact Centre role are:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
  </li>
  <li>
   Customer and sales focus to provide excellent service and close any sales opportunity.
  </li>
  <li>
   The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
   <br/>
   <br/>
  </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 <br/>
 <br/>
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>


Customer Service Roles

Beond

<div><p>Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.</p><p>
As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.</p><p></p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li>Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.</li>
<li>Provide accurate information regarding flight schedules, bookings, and services offered by Beond.</li>
<li>Assist guests with changes to their reservations and travel itineraries.</li>
<li>Address complaints and resolve issues promptly while maintaining a high level of customer service.</li>
<li>Document guest interactions and feedback to improve service quality.</li>
<li>Collaborate with other departments to ensure smooth operations and enhance guest experience.</li>
</ul><p><b>Requirements</b></p><ul>
<li>High school diploma or equivalent; a degree in hospitality or related field is a plus.</li>
<li>Previous experience in customer service or contact centre environments is mandatory.
</li><li>Prior experience as a travel consultant is an advantage.
</li><li>Excellent communication skills, both verbal and written, with a strong command of English.</li>
<li>Proficiency in using computer systems and customer relationship management (CRM) software.</li>
<li>Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.</li>
<li>Strong problem-solving skills and a proactive approach to guest service.</li>
<li>Availability to work flexible hours, including nights, weekends, and holidays.</li></ul></div>

Guest Experience Agent

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
</p><p>As a <b>Senior Customer Service Agent, </b>you will deliver high-quality customer service while handling complex cases, supporting peers, and contributing to operational consistency, service quality and process improvements within the contact centre.
</p><p><b>In this role you will:
</b></p><div><ul><li>Handle all customer interactions across channels with professionalism and empathy, managing inquiries, bookings, follow-ups, and cancellations. Ensure accurate documentation is maintained in line with company policies.
</li><li>Act as the first-level escalation point for customers and agents, assisting with complex or sensitive cases and ensuring timely, effective resolution to uphold service standards.
</li><li>Monitor key service metrics such as Service Level Agreements (SLA&rsquo;s) and queue status, identifying performance trends or risks and reporting them to supervisors to support continuous improvement.
</li><li>Provide informal coaching and share best practices to support agent development and consistency in service delivery. Reinforce service protocols through peer support and guidance.
</li><li>Contribute to the review and improvement of Standard Operating Procedures (SOPs) and service documentation, identifying opportunities for operational efficiency and alignment.
</li><li>Work closely with support teams including Medical Services, Quality, Training, IT, and Medical Benefits to resolve issues and ensure alignment with service standards and expectations.
</li></ul></div><p><b>Specific to Medical services:
</b></p><div><ul><li>Coordinate specialty-based appointment bookings (e.g., Musculoskeletal (MSK), Physiotherapy, Clinical Psychology (CP), Physiotherapy, Radiology), in line with clinical protocols and SOPs.
</li>Participate in calibration sessions and service reviews with Emirates Group Medical Services to ensure operational readiness and alignment.<br>
<li>
</li></ul></div><p></p><br>
<h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><div><ul><li>10 Years schooling or equivalent.
</li><li>Experience in commercial or sales.
</li><li>Experience in contact centre or customer service role, with exposure to escalations, SOPs, and coordination responsibilities.
</li><li>Intermediate understanding of contact centre systems, workflows, and service protocols.
</li><li>Strong communication and problem-solving skills, with the ability to support peers and contribute to process improvements.
</li><li>Familiarity with healthcare appointment coordination medical procedures, treatments, insurance and clinical service standards is preferred (for Medical Services).
</li><li>Ability to monitor performance metrics and escalate issues appropriately.
</li><li>Proficiency in MS Office and Customer Relation Management (CRM) systems.
</li>For Medical Services: 3 years is the U.A.E within healthcare industry or case management role.<br>
<li>
</li></ul></div><p></p><br>
<p><b><i>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.<br>
</i></b></p><p></p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

Senior Customer Service Agent

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 174533
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role
  <br/>
  <br/>
 </strong>
 Provide exceptional, compliant and efficient service to Financial Services, Rental and leasing customers across phone, email and walk-in channels; resolve queries and complaints; own case closure end-to-end; and perform contract-related administration in line with SOPs and KPIs (CSAT, FCR, AHT, SLA).
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle inbound calls/emails via the contact centre platform (e.g., Genesys) and respond within departmental SLAs; log and dispose every interaction in CRM and ensure clear notes and documentation
  </li>
  <li>
   Deliver First Contact Resolution by diagnosing issues, coordinating with internal teams (maintenance/logistics/collections/AR) as needed, and proactively updating customers until closure
  </li>
  <li>
   Perform administrative tasks on customer contracts (renewals/expiries, fines &amp; lock notices, damage estimates, off hire, replacements), ensuring accuracy in enterprise systems (e.g., CarPro &amp; Accipiens) and related tools
  </li>
  <li>
   Meet and greet walk in customers at head office/branches; verify identity, triage requests, and provide timely resolution or escalation as required
  </li>
  <li>
   Adhere to Customer Care SOP (requests, outgoing contact, and complaint handling), ensuring acknowledgements, investigation, documented outcomes, and formal resolutions within stipulated timelines; comply with KYC/data privacy/AML where applicable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication skills
  </li>
  <li>
   Expert in delivering exceptional Client experiences
  </li>
  <li>
   Background of Customer Relations &amp; Financial Services
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 This role reports to Assistant Manager &ndash; Customer Services
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 <br/>
 <strong>
  What Equips You For The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma/Bachelor&rsquo;s preferred
  </li>
  <li>
   1&ndash;3 years in contact centre or front line customer service; car rental/leasing or financial services exposure is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Group Real Estate
  <br/>
  <br/>
 </strong>
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 <br/>
 <br/>
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 <br/>
 <br/>
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 <br/>
 <br/>
 <strong>
  About Al-Futtaim Malls
  <br/>
  <br/>
 </strong>
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 <br/>
 <br/>
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 <br/>
 <br/>
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 <br/>
 <br/>
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 <br/>
 <br/>
 <strong>
  About Al-Futtaim Engineering &amp; Technologies
  <br/>
  <br/>
 </strong>
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 <br/>
 <br/>
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 <br/>
 <br/>
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 <br/>
 <br/>
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>


Customer Service Representative | Hertz | Financial Services

Sukoon Insurance

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <ul>
  <li>
   Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
  </li>
  <li>
   Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
  </li>
  <li>
   Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
  </li>
  <li>
   Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
  </li>
  <li>
   Updating team members on Process changes, new product release &amp; system changes.
  </li>
  <li>
   Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
  </li>
  <li>
   Accountable for direct sales in the consumer lines of business;
  </li>
  <li>
   Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
  </li>
  <li>
   Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
  </li>
  <li>
   Set and measure performance targets for speed, efficiency, sales and quality;
  </li>
  <li>
   Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
  </li>
  <li>
   Set and measure performance targets for speed, efficiency, sales and quality;
  </li>
  <li>
   Monitor random calls to improve quality, minimize errors and track call center agent performance;
  </li>
  <li>
   Organize staffing, including shift patterns and the number of staff required to meet demand;
  </li>
  <li>
   Forecast and analyze data against budget figures on a weekly and/or monthly basis;
  </li>
  <li>
   Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
  </li>
  <li>
   Support team development through periodic review, mentoring, counseling, and feedback.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Performance Indicators (KPIs):
  </strong>
 </p>
 <ul>
  <li>
   CC abandoned rate
  </li>
  <li>
   GPW production
  </li>
  <li>
   Team&rsquo;s Product knowledge
  </li>
  <li>
   GPW Production
  </li>
  <li>
   Team&rsquo;s Quality scores
  </li>
  <li>
   Service Excellency &amp; Complaint Management
  </li>
  <li>
   Team&rsquo;s Data Capture &amp; Accuracy
  </li>
  <li>
   MIS &amp; Reporting
  </li>
  <li>
   Initiative
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills Required:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience as call center manager or similar position.
  </li>
  <li>
   Knowledge of performance evaluation and customer service metrics .
  </li>
  <li>
   Solid understanding of reporting and budgeting procedures.
  </li>
  <li>
   Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
  </li>
  <li>
   Proficient in MS Office and call center equipment/software programs.
  </li>
  <li>
   Outstanding communication and interpersonal skills.
  </li>
  <li>
   Excellent organizational and leadership skills with a problem-solving ability.
  </li>
  <li>
   Positive and patient.
  </li>
  <li>
   Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education, Experience and Formal/Professional Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Graduate of any bachelor&rsquo;s degree
  </li>
  <li>
   5 years experience in Insurance / Finance industry
  </li>
  <li>
   5 years experience in Call Center /Customer service team lead role
  </li>
 </ul>
 <p>
 </p>
</div>


Manager, Call Centre

Gargash Hospital

<p>Job Location</p>
 
 <div>
 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
 </div>
 
 <div>
 <div>
 <p>Experience</p>
 </div>
 <div>
 <p> <span>1 to 5 years</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Qualification Level</p>
 </div>
 <div>
 <p> <span>Diploma; Graduate</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Job Function</p>
 </div>
 <div>
 <p> <span>Customer Service / Telecalling<br> </span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Skillset</p>
 </div>
 <div>
 <p> <span>call center experience</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Preferred Jobseekers</p>
 </div>
 <div>
 <p>Jobseekers from any country</p> 
 <div>
</div>
 <div>
<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
 </div>
 </div>
 <div>
 <div>
</div>
 </div>
 <div>
 <div>
</div></div></div>

Call Centre Agent

Explore 1612+ Contact centre agent in Dubai this December. Find roles across top companies and apply now to boost your career.

1612 contact centre agent jobs IN Dubai

Customer Service Roles

Customer Service Roles

Guest Experience Agent

Senior Customer Service Agent

Customer Service Representative | Hertz | Financial Services

Manager, Call Centre

Call Centre Agent