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customer service representative Jobs in Dubai

customer service representative

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front desk agent

Vintage Grand Hotel

The Group Vintage has signed a franchise agreement with Marriott International, Inc. to convert the Vintage Grand Hotel to a dual-branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City &ndash; a fast-growing business hub in the city. The property will be conveniently located just 30 minutes away from Al Maktoum Airport and Dubai International Airport, with excellent connections to every part of the city. This is set to be the largest Marriott Executive Apartments in UAE, which will bring exceptional, new F&amp;B experiences to this location which is rapidly emerging as the heart of the New Dubai corridor, catering to both our guests and the surrounding vibrant communities.The opening of Marriott Hotel Production City, Dubai is anticipated to mark the fifth hotel under the Marriott Hotel&rsquo;s brand in Dubai. The hotel will exemplify the brand&rsquo;s continued evolution and feature contemporary and intuitive spaces. Projected to open in Q4 2025, the 365 room hotel, will feature a number of dining outlets, the brand&rsquo;s signature M Club lounge, a pool, fitness center and tennis court.Marriott Executive Apartments continues to cater to the rapidly growing demand for extended stay accommodations in the UAE. Marriott Executive Apartments Production City, Dubai is anticipated to offer 420 apartments that provide home comforts for both business and leisure travelers.OVERVIEWWith the goal of providing superior guest experiences, the Front Office Receptionist is involved in any and all aspects of guests' experience in a hotel. The Front Office Receptionist is responsible for knowing and sharing knowledge of all hotel facilities, services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.JOB RESPONSIBILITIES<ul><li>Must have past experience in dealing directly with customers from all walks of life and must have acquired general knowledge of basic customer service skills.</li><li>Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services</li><li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li><li>Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.</li><li>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.</li><li>Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.</li><li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.</li><li>Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.</li><li>Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.</li><li>Performs other duties as assigned, requested or deemed necessary by management.</li><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Reports any unusual occurrences or requests to the manager or assistant manager.</li><li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li></ul>QUALIFICATIONS<ul><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Must be fluent in English.</li><li>Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.</li><li>Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.</li></ul>EDUCATION<ul><li>Minimum a Diploma in hotel management, tourism, or related fields of study.</li></ul>Job Type: Full-timePay: From AED2,000.00 per monthWork Location: In person

Front Desk Receptionist

Prestige One Developments

Job Title: ReceptionistJob Summary: We are seeking a professional and customer-focused Receptionist to serve as the first point of contact for visitors and clients. The ideal candidate will manage front-desk operations, handle inquiries, and provide administrative support to ensure smooth day-to-day office operations.Key Responsibilities:<ul><li>Greet and welcome visitors in a professional manner.</li><li>Answer, screen, and direct incoming phone calls.</li><li>Manage meeting room bookings and visitor logs.</li><li>Handle incoming and outgoing mail, courier services, and deliveries.</li><li>Maintain a clean and organized reception area.</li><li>Assist with administrative and clerical tasks as required.</li><li>Coordinate with internal departments to support office operations.</li><li>Manage office supplies and maintain inventory records.</li></ul>Requirements:<ul><li>Bachelor's degree or equivalent.</li><li>Proven experience in a receptionist, front desk, or customer service role.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Microsoft Office applications.</li><li>Professional appearance and positive attitude.</li><li>Strong organizational and multitasking abilities.</li></ul>Pay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

THAMVOS INTERIOR DECORATION LLC

Front Office Assistant (Female) &ndash; HotelWe are looking for a Female Front Office Assistant to join our hotel team.Responsibilities:<ul><li>Welcome and assist guests professionally.</li><li>Handle check-ins, check-outs, and reservations.</li><li>Answer phone calls and guest inquiries.</li><li>Coordinate with other departments to ensure guest satisfaction.</li><li>Maintain front desk records and process payments.</li></ul>Requirements:<ul><li>Good communication and customer service skills.</li><li>Professional appearance and positive attitude.</li><li>Basic computer knowledge.</li><li>Previous hotel experience will be an added advantage.</li><li>Ability to work flexible shifts.</li></ul>Interested candidates may send their CV with a recent photograph.Pay: Up to AED2,500.00 per monthWork Location: In person

Front Office Executive

Marriott International

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Motif Interior Decoration DMCC

Job Title: Front Desk Receptionist / Membership ConsultantJob DescriptionWe are looking for a friendly, professional, and highly organized Front Desk Receptionist / Membership Consultant to join our team. As the first point of contact for members and visitors, you will play a key role in delivering an exceptional customer experience while supporting daily gym operations.Key Responsibilities:* Welcome members and guests in a professional and friendly manner* Handle membership enquiries, facility tours, and membership sales* Manage class bookings, appointments, and member schedules* Process payments, memberships, renewals, and retail sales* ⁠Strong Sales skills* Respond to phone calls, emails, WhatsApp messages, and general enquiries* Maintain accurate member records and update booking systems* Support daily administrative tasks and reporting requirements* Assist with opening and closing procedures of the facility* Ensure the reception area remains clean, organized, and presentable at all times* Resolve basic member concerns and escalate issues when necessary* Work closely with coaches and other team members to ensure smooth daily operations* Promote gym services, events, personal training, and special offersPreferred Skills<ul><li>Experience in membership sales and customer retention.</li><li>Knowledge of fitness and wellness services.</li><li>Ability to handle cash transactions and basic administrative tasks.</li></ul>Benefits<ul><li>Competitive salary.</li><li>Career growth opportunities.</li><li>Gym membership and employee wellness benefits.</li><li>Supportive and dynamic work environment.</li></ul>Pay: AED3,000.00 - AED5,500.00 per hourWork Location: In person

Front Desk Receptionist / Membership Consultant - Gym Experience

Real Deal Properties LLC

We are looking for a Receptionist cum Admin &amp; Tele Sales Executive to join our team. The role involves handling front desk operations, Tele Sales activities, and providing administrative support, with a focus on Real estate operations.Key Responsibilities:<ul><li>Manage incoming and outgoing calls, emails, and client inquiries professionally.</li><li>Perform Tele Sales activities including lead generation, follow-ups, and appointment scheduling.</li><li>Handle front desk reception duties and welcome clients and visitors.</li><li>Maintain CRM systems and update client/property databases.</li><li>Advertise and manage listings on Property Finder, Bayut, Dubizzle, and other portals.</li><li>Prepare property listings, verifications, and Trakheesi permits.</li><li>Prepare tenancy contracts, EJARI, MOUs, addendums, and NOCs.</li><li>Coordinate with developers for registrations and renewals.</li><li>Maintain organized property files and company records.</li><li>Support marketing and advertising campaigns on social media and portals.</li><li>Assist management with daily administrative tasks.</li></ul>Requirements:<ul><li>Experience in Tele Sales, reception, administration, or Real estate is preferred.</li><li>Freshers are welcome to apply; excellent spoken and written English is required.</li><li>Proficient in Microsoft Office and Google Workspace.</li><li>Strong organizational skills, attention to detail, and ability to multitask.</li><li>Experience with CRM systems and real estate portals is an advantage.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Employment visa provided.</li><li>Supportive and professional work environment.</li><li>Growth and learning opportunities.</li></ul>Working Hours:<ul><li>Monday to Saturday - 10:00 AM to 7:00 PM</li></ul>Pay: AED2,300.00 - AED2,500.00 per monthWork Location: In person

Receptionist cum Admin & Tele sales Executive (Real Estate)

Chalk Training Ground

Job Summary:We are looking for a friendly, enthusiastic, and customer-focused Sales Associate cum Receptionist to be the first point of contact for our gym here at CHALK TRAINING GROUND. This role combines front-desk responsibilities with active membership and product sales. The ideal candidate is passionate about fitness, enjoys engaging with people, and is motivated to meet monthly sales targets.Key Responsibilities:Reception Duties:Greet members and guests warmly and professionally upon arrival.Manage check-ins and check-outs using the gym&rsquo;s software system.Answer phone calls, emails, and walk-in inquiries.Handle bookings for classes and personal training sessions.Maintain a clean, organized, and welcoming front desk area.Provide general information about gym services, pricing, and schedules.Sales Duties:Promote and sell gym memberships, personal training packages, and retail products.Conduct gym tours for potential clients and highlight key offerings.Follow up with leads and inquiries to convert them into members.Maintain accurate sales records and update client information.Meet or exceed monthly sales targets set by management.Work collaboratively with the team to achieve overall business goals.Qualifications:Previous experience in sales or customer service (experience in the fitness industry is a plus).Strong communication and interpersonal skills.Results-driven with a proven ability to hit targets or KPIs.Energetic, confident, and customer-focused.Good organizational skills and attention to detail.Comfortable using computer systems and sales software.Work Schedule:Shift-basedPerks &amp; Benefits:VisaHealth InsuranceSales incentives and performance bonusesSupportive and energetic team environmentOpportunities for growth and development within the companyJob Types: Full-time, PermanentEducation:Bachelor's (Preferred)Experience:Sales cum Receptionist: 1 year (Required)Language:Fluent English (Required)Work Location: In personPay: From AED3,000.00 per monthWork Location: In person

Sales Associate cum Receptionist

Explore 108+ Front desk agent in Dubai this July. Find roles across top companies and apply now to boost your career.

108 front desk agent jobs In Dubai

Front Desk Receptionist

Front Desk Receptionist

Front Office Executive

Front Office Manager

Front Desk Receptionist / Membership Consultant - Gym Experience

Receptionist cum Admin & Tele sales Executive (Real Estate)

Sales Associate cum Receptionist