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customer service representative Jobs in Dubai

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medical receptionist

COSMEDENT MEDICAL CENTER LLC

Job Title: Clinic ReceptionistLocation: Dubai, UAE Salary Range: AED 3,500 &ndash; 6,000 (based on experience) Employment Type: Full-timeAbout UsCosmadent Medical Center is a modern, fast-growing clinic in Dubai offering high-quality dental and aesthetic services. We are looking for a professional and friendly Receptionist to be the first point of contact for our patients and ensure a smooth, welcoming experience at our clinic.Key Responsibilities<ul><li>Greet and welcome patients in a warm and professional manner.</li><li>Handle phone calls, WhatsApp, and online inquiries efficiently.</li><li>Schedule and manage patient appointments using clinic software.</li><li>Register new patients and update existing patient records accurately.</li><li>Coordinate with doctors, nurses, and other team members to ensure smooth daily operations.</li><li>Manage billing, payments, and insurance documentation.</li><li>Maintain the reception area&rsquo;s cleanliness and organized appearance.</li><li>Assist with daily administrative and customer service tasks.</li><li>Support marketing and promotional activities when needed (e.g., confirming appointments, handling social media messages).</li></ul>Requirements<ul><li>Previous experience as a receptionist or front desk officer in a clinic or healthcare setting (minimum 1&ndash;2 years preferred).</li><li>Excellent communication and customer service skills.</li><li>Proficiency in English (Arabic is an advantage).</li><li>Good computer skills and experience with clinic software.</li><li>Professional appearance, punctuality, and a positive attitude.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li></ul>Benefits<ul><li>Competitive salary (AED 3,500 &ndash; 6,000, depending on experience).</li><li>Supportive team and professional work environment.</li><li>Career development opportunities.</li><li>Paid annual leave &amp; UAE labor law benefits.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED6,000.00 per month

Medical Receptionist

QUEENS MEDICAL CENTER

Receptionist &ndash; Dental &amp; Dermatology ClinicKey Responsibilities:<ul><li>Greet and welcome patients in a professional and friendly manner.</li><li>Manage patient registration, update personal and insurance details, and maintain accurate records.</li><li>Schedule, confirm, and reschedule patient appointments using the clinic system.</li><li>Answer phone calls, WhatsApp, and email inquiries promptly.</li><li>Provide patients with information about treatments, promotions, and aftercare instructions.</li><li>Coordinate patient flow between reception, doctors, and treatment rooms.</li><li>Handle billing, invoicing, and payment collection (cash, card, or insurance).</li><li>Process insurance documents, pre-approvals, and claims where applicable.</li><li>Follow up with patients to confirm attendance and ensure satisfaction after visits.</li><li>Maintain a clean and welcoming reception area.</li><li>Assist with administrative tasks such as preparing daily reports and supporting marketing activities.</li></ul>Requirements:<ul><li>Previous experience as a Receptionist in a medical, dental, or dermatology clinic (preferred).</li><li>Excellent communication and customer service skills.</li><li>Proficient in MS Office and clinic management software.</li><li>Fluent in English (Arabic or other languages is an advantage).</li><li>Ability to multitask, stay organized, and work under pressure.</li><li>Presentable and professional appearance.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>what is your expected salary</li></ul>

Elora Aesthetic Polyclinic

Clinic Receptionist &ndash; Elora Aesthetic Polyclinic, DubaiLocation: Al Wasl Road, Jumeirah &ndash; DubaiJob Type: Full-Time, In-HouseSalary: AED 7,000 Start Date: ImmediateKey ResponsibilitiesWelcome clients warmly and manage front desk operations.Handle phone calls, WhatsApp, and appointment bookings efficiently.Manage daily schedules for doctors and therapists.Maintain a professional and elegant reception area at all times.Assist clients with inquiries about treatments and offers.Coordinate with nurses, therapists, and management for smooth clinic operations.Ensure excellent customer service and patient satisfaction.RequirementsMinimum 1&ndash;2 years experience as a receptionist (preferably in a clinic or beauty center).Fluent in English (Arabic or other languages are a plus).Good computer and typing skills (Excel, CRM, WhatsApp Business, etc.).Presentable, professional, and friendly demeanor.Must be currently based in Dubai and available for immediate joining.Job Type: Full-timePay: AED7,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Clinical Receptionist

Dr. Joy Dental Clinic

Summary of Job Profile:<ul><li>Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.</li></ul>Essential Duties and ResponsibilitiesPre-Clinical Management<ul><li>Greet patients, answer phone with in 3 rings and answer to enquiries accurately.</li><li>Check answerphone messages / missed calls and return calls.</li><li>Call all patients to confirm appointments / If no response sends SMS/Email</li><li>Send SMS confirmations for appointments and birthday alerts.</li><li>Answer and manage incoming calls</li><li>Respond accurately and comply to requests for information</li><li>Schedule patient appointments</li><li>Confirm upcoming appointments and recalls according to office protocol</li><li>Monitor all doctors&rsquo; appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.</li><li>Call all waiting list appointments when availability is there to accommodate all patients.</li></ul>Patient Management: -<ul><li>Register new patients according to established office protocols</li><li>Assist patients to complete all necessary forms and documentation</li><li>Verify and update patient information</li><li>Inform patients of dental office procedures and policy</li><li>Move patients through appointments as scheduled, for patients coming late check with Doctor and advice patients.</li></ul>Post Clinic Management: -<ul><li>Patient Care Calls for all patients with exception of ortho, routine exam &amp; cleaning &ndash; report any problems to appropriate dentist or practice manager</li><li>Enter all relevant patient information into data system</li><li>Collect and receive payments from patients at time of treatment, recording correctly, Tally cash / credit cards report and hand over to person in charge.</li><li>Complete and send Daily Income Report to all relevant managers.</li><li>Inform patients of financial treatment plan options</li><li>Arrange payment schedule with patients</li></ul>Insurance and Admin Function: -Maintain and manage patient records in compliance with privacy and security regulations<ul><li>Arrange patient charts for next day appointments</li><li>Fill in cancellations and no-shows</li><li>Organize referrals to other branches and any specialists</li><li>Dispatch lab work appropriately</li><li>Prepare claim forms for dental insurance</li><li>Arrange supporting documents for insurance claims</li><li>Sort and distribute incoming and outgoing post</li><li>Ensuring the reception and your working area is kept clean at all times.</li><li>Perform other related duties as required</li></ul>Key CompetenciesCommunication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.Education and Experience<ul><li>General education degree or high school diploma</li><li>Knowledge of dental terminology, procedures and diagnosis</li><li>Knowledge of computer and relevant software applications</li><li>Knowledge of general administrative and clerical procedures</li><li>Working knowledge of dental insurance</li></ul>Job Type: Full-timePay: AED1.00 - AED2.00 per monthApplication Question(s):<ul><li>Do you have experience working as Dental Receptionist?</li><li>Can you join immediately?</li></ul>

Dental Receptionist

PW Clinic

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&#1576;&#1583;&#1602;&#1577;.</li><li>&#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1575;&#1587;&#1578;&#1601;&#1587;&#1575;&#1585;&#1575;&#1578; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1575;&#1604;&#1605;&#1578;&#1593;&#1604;&#1602;&#1577; &#1576;&#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606; &#1608;&#1575;&#1604;&#1601;&#1608;&#1575;&#1578;&#1610;&#1585; &#1608;&#1575;&#1604;&#1578;&#1594;&#1591;&#1610;&#1577;.</li><li>&#1575;&#1604;&#1578;&#1593;&#1575;&#1608;&#1606; &#1605;&#1593; &#1575;&#1604;&#1603;&#1575;&#1583;&#1585; &#1575;&#1604;&#1591;&#1576;&#1610; &#1604;&#1590;&#1605;&#1575;&#1606; &#1587;&#1610;&#1585; &#1575;&#1604;&#1593;&#1605;&#1604; &#1576;&#1587;&#1604;&#1575;&#1587;&#1577; &#1608;&#1578;&#1602;&#1583;&#1610;&#1605; &#1582;&#1583;&#1605;&#1577; &#1605;&#1605;&#1578;&#1575;&#1586;&#1577;.</li><li>&#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1605;&#1603;&#1575;&#1604;&#1605;&#1575;&#1578; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601;&#1610;&#1577; &#1608;&#1575;&#1604;&#1576;&#1585;&#1610;&#1583; &#1575;&#1604;&#1573;&#1604;&#1603;&#1578;&#1585;&#1608;&#1606;&#1610; &#1608;&#1575;&#1604;&#1605;&#1607;&#1575;&#1605; &#1575;&#1604;&#1573;&#1583;&#1575;&#1585;&#1610;&#1577; &#1575;&#1604;&#1571;&#1582;&#1585;&#1609;.</li></ul>&#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;:<ul><li>&#1582;&#1576;&#1585;&#1577; &#1604;&#1575; &#1578;&#1602;&#1604; &#1593;&#1606; 1&ndash;2 &#1587;&#1606;&#1577; &#1601;&#1610; &#1608;&#1592;&#1610;&#1601;&#1577; &#1605;&#1588;&#1575;&#1576;&#1607;&#1577; &#1583;&#1575;&#1582;&#1604; &#1605;&#1585;&#1603;&#1586; &#1591;&#1576;&#1610; &#1571;&#1608; &#1593;&#1610;&#1575;&#1583;&#1577; &#1571;&#1587;&#1606;&#1575;&#1606; &#1601;&#1610; &#1575;&#1604;&#1573;&#1605;&#1575;&#1585;&#1575;&#1578;.</li><li>&#1605;&#1593;&#1585;&#1601;&#1577; &#1602;&#1608;&#1610;&#1577; &#1576;&#1587;&#1610;&#1575;&#1587;&#1575;&#1578; &#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606; &#1575;&#1604;&#1591;&#1576;&#1610;/&#1575;&#1604;&#1571;&#1587;&#1606;&#1575;&#1606; &#1601;&#1610; &#1575;&#1604;&#1573;&#1605;&#1575;&#1585;&#1575;&#1578; &#1608;&#1573;&#1580;&#1585;&#1575;&#1569;&#1575;&#1578; &#1575;&#1604;&#1605;&#1591;&#1575;&#1604;&#1576;&#1575;&#1578;.</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1605;&#1605;&#1578;&#1575;&#1586;&#1577; &#1601;&#1610; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1608;&#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1575;&#1604;&#1570;&#1582;&#1585;&#1610;&#1606;.</li><li>&#1573;&#1578;&#1602;&#1575;&#1606; &#1575;&#1587;&#1578;&#1582;&#1583;&#1575;&#1605; &#1576;&#1585;&#1575;&#1605;&#1580; &#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1593;&#1610;&#1575;&#1583;&#1575;&#1578; &#1575;&#1604;&#1591;&#1576;&#1610;&#1577; &#1608;&#1581;&#1586;&#1605;&#1577; &#1605;&#1575;&#1610;&#1603;&#1585;&#1608;&#1587;&#1608;&#1601;&#1578; &#1571;&#1608;&#1601;&#1610;&#1587;.</li><li>&#1575;&#1604;&#1602;&#1583;&#1585;&#1577; &#1593;&#1604;&#1609; &#1578;&#1593;&#1583;&#1583; &#1575;&#1604;&#1605;&#1607;&#1575;&#1605; &#1608;&#1575;&#1604;&#1593;&#1605;&#1604; &#1578;&#1581;&#1578; &#1575;&#1604;&#1590;&#1594;&#1591; &#1605;&#1593; &#1575;&#1604;&#1578;&#1585;&#1603;&#1610;&#1586; &#1593;&#1604;&#1609; &#1575;&#1604;&#1578;&#1601;&#1575;&#1589;&#1610;&#1604;</li></ul>Key Responsibilities:<ul><li>Greet patients warmly and manage front desk reception duties, including scheduling and confirming appointments.</li><li>Verify patient insurance coverage, eligibility, and benefits prior to appointments.</li><li>Accurately prepare and submit dental insurance claims and pre-authorizations.</li><li>Follow up on pending claims, rejections, and outstanding balances with insurance companies.</li><li>Maintain detailed and organized patient and insurance records.</li><li>Handle patient inquiries regarding insurance, billing, and coverage.</li><li>Collaborate with dental and medical staff to ensure smooth patient flow and excellent service delivery.</li><li>Manage phone calls, emails, and administrative tasks as needed.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in a similar role within a dental or medical setting in the UAE.</li><li>Strong knowledge of UAE medical/dental insurance policies and claim processes.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in healthcare management software and MS Office applications.</li><li>Ability to multitask, work under pressure, and maintain attention to detail.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: AED5,000.00 - AED7,000.00 per monthExperience:<ul><li>Dental insurance : 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Dental Insurance Coordinator / Receptionist

NMC Health plc

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div>College Diploma - Any discipline or related fields.</div>

Patient Admin Executive

Access hr sollutions

Job Title: Receptionist (with Basic Social Media Knowledge)Location: Dubai, UAESalary: AED 2,500 per month + Accommodation + Visa ProvidedJob Overview:We are looking for a professional and friendly Receptionist to join our client&rsquo;s team in Dubai. The ideal candidate will not only manage front desk operations but also have basic knowledge of social media to support the company&rsquo;s online presence.Key Responsibilities:- Greet and welcome visitors in a professional and courteous manner.- Handle incoming calls, emails, and correspondence efficiently.- Manage appointments, schedules, and meeting room bookings.- Maintain front office cleanliness and ensure a welcoming atmosphere.- Assist in administrative tasks such as filing, data entry, and document management.- Support the marketing team with basic social media activities (posting updates, responding to messages, monitoring engagement).- Coordinate with internal departments as needed.Requirements:- Previous experience as a Receptionist or in a similar front desk role.- Good communication and interpersonal skills.- Proficiency in MS Office (Word, Excel, Outlook).- Basic knowledge of social media platforms (Facebook, Instagram, LinkedIn, etc.).- Presentable, organized, and customer-service oriented.- Must be currently available in the UAE.Benefits:- Salary: AED 2,500 per month- Accommodation: Provided by client- Visa: Provided by clientJob Types: Full-time, PermanentPay: AED2,000.00 - AED2,500.00 per month

Receptionist - (Social Media Marketing)

Explore 761+ Medical receptionist in Dubai this October. Find roles across top companies and apply now to boost your career.

761 medical receptionist jobs IN Dubai

Medical Receptionist

Medical Receptionist

Clinical Receptionist

Dental Receptionist

Dental Insurance Coordinator / Receptionist

Patient Admin Executive

Receptionist - (Social Media Marketing)