receptionist

office administrator

administrative assistant

office assistant

front desk receptionist

front office manager

Marriott International

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
マリオット・ホテルは、世界中で親しみやすい空間の快適さを維持し、あらゆる機会でイノベーションを起こし、ホスピタリティを向上させるよう努めています。マリオット・ホテルの一員になると、ホストとして「いつも最高のおもてなし」という約束を守るために尽力することが求められます。いつも先を見越した、心のこもった温かいサービスを提供し、今も息づく会社精神を守り、発展させてみませんか。世界でおもてなしの代名詞として知られるマリオット・ホテルの採用情報をぜひご覧ください。マリオット・ホテルに加わると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。 
<div>
 
JWマリオットは、世界中の主要都市や個性豊かなリゾート地に100軒を超える美しいホテル/リゾートを展開するマリオット・インターナショナルのラグジュアリーブランドのひとつです。JWマリオットでは、そこで働くアソシエートたちを最優先に考えています。アソシエートの幸せが、お客様の幸せにつながるからです。JWマリオットのアソシエートは、自信にあふれ、革新的で、真摯で、直感力が優れており、ホテル名ともなっているブランド創始者のJ. ウィラード・マリオットの遺した精神を引き継ぐ人材です。JWマリオットでは、コミュニティの一員となって、多様な同僚と真の仲間意識を味わうことができ、他では味わえない仕事体験をすることができます。JWマリオットは、トレーニング、能力開発、表彰の機会を提供し、ホリスティックなウェルビーングに焦点を当てた贅沢な環境で、情熱を追求することができる場所です。私たちは、お客様に特別なおもてなしを提供するには、まずアソシエートのケアが必要だと考えています。それがJW Treatment&trade;です。JWマリオットの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。</div></div></div>

Mgr-Front Office II

Naik Foundation

Job Description:<ul><li>Ensuring that guests have a positive experience and feel valued by the Hotel.</li><li>Training new employees on company policies, procedures, and culture.</li><li>Creating and maintaining relationships with Guests to ensure that they are satisfied with services provided by the Hotel.</li><li>Reviewing all incoming Guests complaints and making sure they are addressed in a timely manner.</li><li>Managing employee schedules to ensure that all shifts are covered at all times.</li><li>Managing the front office team and rooms division to ensure that all Guests needs are met in a timely manner.</li><li>Ensuring that all tasks are completed in accordance with Hotel policies and procedures.</li><li>Preparing reports on Hotel performance to upper management.</li><li>Coordinating with other departments such as Human Resources to ensure that employees are treated fairly.</li><li>Monitor Front Office, Bell staff to ensure highest quality of guest relations.</li><li>Maintain regular attendance in compliance as required by scheduling which will vary according to the needs of the hotel.</li><li>Comply at all times with Millennium Standards and regulations to encourage safe and efficient hotel operations.</li><li>Coordinate training programs for all Front Office employees.</li><li>Handle guest complaints, react quickly, logging and notifying proper areas to service the guest</li></ul>Requirements:&middot; Proven work experience in the relevant field.&middot; Proficiency in English (oral and written)&middot; Proficiency in MS Office, particularly Excel and Word&middot; Excellent communication and people skills&middot; Good organizational and multitasking abilities&middot; Problem-solving skills&middot; Job knowledge with Opera Software.Job Type: Full-timeApplication Question(s):<ul><li>Are you immediate joiner?</li></ul>Work Location: In person

Director of Front Office

THAMVOS INTERIOR DECORATION LLC

Front Office Assistant (Female) &ndash; HotelWe are looking for a Female Front Office Assistant to join our hotel team.Responsibilities:<ul><li>Welcome and assist guests professionally.</li><li>Handle check-ins, check-outs, and reservations.</li><li>Answer phone calls and guest inquiries.</li><li>Coordinate with other departments to ensure guest satisfaction.</li><li>Maintain front desk records and process payments.</li></ul>Requirements:<ul><li>Good communication and customer service skills.</li><li>Professional appearance and positive attitude.</li><li>Basic computer knowledge.</li><li>Previous hotel experience will be an added advantage.</li><li>Ability to work flexible shifts.</li></ul>Interested candidates may send their CV with a recent photograph.Pay: Up to AED2,500.00 per monthWork Location: In person

Front Office Executive

LUMIRAS

Job Title: Receptionist cum AdministratorJob SummaryThe Receptionist cum Administrator is responsible for managing front desk operations, providing administrative support, and ensuring the smooth day-to-day functioning of the office. The role requires excellent communication, organizational, and multitasking skills to support employees, visitors, and management.Key ResponsibilitiesReception Duties<ul><li>Greet and assist visitors, clients, and guests in a professional manner.</li><li>Answer, screen, and direct incoming phone calls and emails.</li><li>Manage meeting room bookings and visitor records.</li><li>Handle incoming and outgoing mail, courier services, and deliveries.</li><li>Maintain a clean, organized, and professional reception area.</li></ul>Administrative Duties<ul><li>Provide general administrative support to management and departments.</li><li>Maintain employee records, office files, and company documents.</li><li>Coordinate office supplies inventory and place orders when required.</li><li>Assist with travel arrangements, hotel bookings, and transportation coordination.</li><li>Prepare reports, letters, memos, and other business correspondence.</li><li>Support onboarding activities for new employees.</li><li>Coordinate company meetings, training sessions, and events.</li><li>Monitor office equipment and liaise with vendors for maintenance and repairs.</li><li>Assist with invoice tracking, petty cash management, and administrative procurement processes.</li><li>Ensure compliance with company policies and administrative procedures.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree or Diploma in Business Administration or a related field.</li><li>Minimum 2 years of experience in a Receptionist, Administrative Assistant, or similar role.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong organizational and time-management skills.</li><li>Ability to handle confidential information with discretion.</li><li>Professional appearance and customer-service-oriented attitude.</li></ul>Key Competencies<ul><li>Communication Skills</li><li>Customer Service Orientation</li><li>Attention to Detail</li><li>Time Management</li><li>Multitasking Ability</li><li>Problem Solving</li><li>Teamwork and Collaboration</li><li>Professionalism and Integrity</li></ul>Reporting ToHR &amp; Administration Manager / Office ManagerWorking Conditions<ul><li>Full-time office-based role.</li><li>May occasionally be required to support company events outside normal working hours.</li></ul>Work Location: In person

Receptionist

Alrais Holding

We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest satisfaction, managing hotel staff, maintaining operational efficiency, and achieving business objectives.Key Responsibilities<ul><li>Manage and supervise all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, and Guest Services.</li><li>Ensure high standards of customer service and guest satisfaction.</li><li>Handle guest complaints and resolve issues promptly and professionally.</li><li>Monitor hotel performance, occupancy rates, and revenue targets.</li><li>Recruit, train, and develop hotel staff.</li><li>Prepare staff schedules and oversee workforce management.</li><li>Ensure compliance with company policies, health and safety regulations, and local laws.</li><li>Manage budgets, control operational costs, and maximize profitability.</li><li>Coordinate with suppliers, vendors, and external service providers.</li><li>Conduct regular inspections to maintain hotel standards and cleanliness.</li><li>Prepare operational reports and present performance updates to management.</li></ul>Requirements<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 3-5 years of experience in hotel management or a similar leadership role.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proficiency in hotel management systems and Microsoft Office applications.</li><li>Strong understanding of hotel operations, guest service standards, and revenue management.</li><li>Ability to work flexible hours, including weekends and holidays when required.</li><li>Fluent in English; additional languages will be an advantage.</li></ul>Preferred Qualifications<ul><li>Experience managing boutique hotels, resorts, or hospitality establishments.</li><li>Strong knowledge of budgeting, forecasting, and financial reporting.</li><li>UAE hospitality industry experience is preferred.</li></ul>Work Location: In person

Hotel Manager (Female Only)

Affordable group of companies

We are seeking a professional and customer-focused Front Office Executive to manage front desk operations, welcome visitors, handle inquiries, and provide administrative support. The ideal candidate will be fluent in Arabic and English and capable of delivering an excellent experience to visitors, clients, and stakeholders.Key Responsibilities<ul><li>Welcome and assist visitors, clients, and guests in a professional manner.</li><li>Answer, screen, and direct incoming calls in Arabic and English.</li><li>Manage appointments, meeting schedules, and visitor records.</li><li>Respond to inquiries and provide accurate information.</li><li>Handle emails, correspondence, and general administrative tasks.</li><li>Maintain organized records, files, and documentation.</li><li>Coordinate with internal departments to support daily office operations.</li><li>Ensure the reception area remains organized and presentable.</li><li>Support office administration and other assigned duties as required.</li></ul>Requirements<ul><li>Fluency in Arabic and English (spoken and written) is preferred.</li><li>Minimum 1 year of experience in a front office, reception, customer service, or administrative role.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in Microsoft Office applications (Word, Excel, and Outlook).</li><li>Excellent organizational and multitasking abilities.</li><li>Strong attention to detail and customer service orientation.</li><li>Ability to work effectively in a fast-paced environment.</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Front Desk Executive

Explore 605+ Front office manager in Dubai this July. Find roles across top companies and apply now to boost your career.