sales manager

operations manager

finance manager

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front office manager

The First Group

<b>Job Description</b><br><div>
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<p>As <strong>Front Office Manager</strong>, you will be the face of Ciel Dubai s guest arrival and departure experience. You ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards.</p> <strong>Key Responsibilities</strong> <ul> <li> <p>Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit.</p> </li> <li> <p>Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand.</p> </li> <li> <p>Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail.</p> </li> <li> <p>Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally.</p> </li> <li> <p>Collaborate with other departments (Housekeeping, Engineering, F&amp;B) to ensure seamless guest experiences.</p> </li> <li> <p>Oversee daily shift briefings, staff scheduling, and performance management.</p> </li> <li> <p>Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary.</p> </li> <li> <p>Train, mentor, and develop team members to maintain a high level of professionalism and service consistency.</p> </li> <li> <p>Ensure full compliance with all hotel policies, SOPs, safety, and local regulations.</p> </li> <li> <p>Support the pre-opening phase, including team recruitment, training, system setup (e.g., PMS), and process design.</p> </li> </ul>
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Desired Skill &amp; Expertise<br></b><div>
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<ul> <li> <p>Minimum 4 years of experience in front office leadership, preferably in a 5-star or luxury hotel environment.</p> </li> <li> <p>Pre-opening experience is a strong advantage.</p> </li> <li> <p>Proficient in Opera Cloud or equivalent PMS.</p> </li> <li> <p>Excellent leadership, communication, and guest engagement skills.</p> </li> <li> <p>Ability to multitask and manage high-pressure situations with grace and professionalism.</p> </li> <li> <p> <span>Passion for hospitality and a genuine commitment to exceeding guest expectations.</span></p></li></ul></div></div></div>

Front Office Manager

Kempinski Hotel

<div> Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. </div> <ul> <li> Involvement in budget preparations and responsible for profit &amp; loss</li> <li> Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.</li> <li> Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.</li> <li> Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.</li> <li> Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.</li> <li> Conduct interviews with future employees.</li> <li> Identify training needs, develop and manage performance.</li> <li> Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.</li> <li> Manage all operational tasks as well as their respective delegation and follow-up.</li> <li> Carry out disciplinary actions in line with company procedures.</li> <li> Re-evaluate work flows to improve and optimise organisation.</li> <li> Implement and evaluate procedures and policies.</li> <li> Ensure clear communication within departments.</li> <li> Verify that all information requested by the local police authorities are adhered to and prepared accurately.</li> <li> Organise regular departmental meetings.</li> <li> Detailed hotel product knowledge, up-to-date with VIP arrivals &amp; events within the hotel and the destination.</li> <li> Conduct daily walk throughs to ensure quality standards.</li> <li> Maintain high visibility with guests and employees, handle customers  complaints and take corrective action.</li> <li> Set short term and long term measurable objectives to continually improve service levels.</li> <li> Responsible for maintaining 85% scoring for LQA inspections.</li> <li> Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.</li> <li> Manager on Duty weekdays and weekends.</li> <li> Rooms Division responsibility in their absence.</li> <li> Pre-Opening tasks and responsibilities where applicable.</li> </ul> <div><br></div>

Accor Group

<b><br>Job Title<br>Assistant Front Office Manager   Luxury Floating Hotel Operations   Dubai, UAE<br>Job Description<br>Assistant Front Office Manager   Luxury Floating Hotel Operations   Dubai, UAE<br> <br>Position Overview</b><br>We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2 s unique heritage and luxury positioning.<br> <b><br>Job Details<br>Job Location: Dubai, UAE<br>Industry: Hospitality / Travel<br>Function: Guest Services / Front Office<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full Time<br> <br>What You ll Do</b><br> <br>* Supervise and delegate duties to front office team members, preparing and managing weekly work schedules.<br>* Ensure proper room allocation, verify guest details, and confirm payment methods.<br>* Monitor team attendance, manage leave calendars, and ensure adequate staffing.<br>* Suggest operational improvements to enhance service standards.<br>* Plan and organize regular training sessions on courtesy, efficiency, and job knowledge.<br>* Maintain effective communication and cooperation between the front office and other departments.<br>* Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards.<br>* Liaise with housekeeping to ensure room readiness and guest requirements are met.<br>* Review reservation details prior to guest arrivals and update Opera system as needed.<br>* Conduct daily briefings and personally check special room requests before guest arrivals.<br>* Handle and resolve guest complaints while anticipating needs to deliver personalized service.<br>* Ensure guest records and documentation are accurate and up to date.<br> <br><b>Ideal Profile<br></b> <br>* Proven leadership experience in a front office or guest services supervisory role.<br>* Proficient in Microsoft Windows applications and Opera PMS.<br>* Professional appearance and demeanor.<br>* Strong interpersonal, communication, and problem-solving skills.<br>* Highly responsible, reliable, and able to work under pressure in a fast-paced environment.<br>* Collaborative mindset with a focus on guest satisfaction.<br> <br><b>Why Join Us<br></b> <br>* Work in one of Dubai s most unique luxury hospitality landmarks.<br>* Be part of a brand that blends heritage with modern luxury.<br>* Competitive salary and benefits package.<br>* Opportunities for professional growth and career development.<br>

Assistant Front Office Manager Luxury Floating

MOVENPICK

<p><strong>The Role</strong></p><ul><li><p>Under the guidance and supervision of the Front Desk Manager and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</p></li><li><p>Must be thoroughly familiar with all M venpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Desk Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</p></li></ul><p><strong>Key Deliverables and Responsibilities</strong></p><p><strong>Planning &amp; Organizing:</strong></p><ol><li>Review and update the logbook.</li><li>Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.</li><li>Report regularly on happenings to FDM, Operations Manager and GM.</li><li>Maintain associate relations.</li><li>Resolve complaints Handle the disputes.</li><li>Ensure services are up to the required standard.</li><li>Smooth check in/check out procedures for the hotel and the residents comments.</li><li>Hotel tour as per Checklist.</li><li>Coordinating purchasing for the front office departments with the finance team as per the hotel procedures.</li><li>Plan and coordinate all move in and move out activity with and relevant departments.</li><li>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ol><p><strong>Operations:</strong></p><ol><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>Announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>Attend management morning briefing if needed/requested</li><li>Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed.</li><li>Register and process check in for all arrivals.</li><li>Conduct daily briefing &amp; ensure IQ standard is followed.</li><li>Perform Check in &amp; Check Out at the reception.</li><li>Be part &amp; lead in success of ALL enrolment and assist to achieve the hotel target.</li><li>Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target.</li><li>Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager.</li><li>Ensure guest comments are investigated and reply back to guest accordingly.</li><li>Assist in achieving Trust You targets.</li><li>Attend guest requests and take action accordingly.</li><li>Handle guest complaints and take action immediately to ensure satisfaction is delivered.</li><li>Assist Hotel Manager on Duty when/if required.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests departure.</li><li>Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check Paymaster daily and give feedback FDM with action taken.</li><li>Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>Check Hotel situation, occupancy, functions, groups, MIPs.</li><li>File daily reception report and documents systematically.</li><li>Give a proper training &amp; induction for all new reception joiners and ensure Opera V9 is the PMS used in training.</li><li>Maintain daily courtesy call sheet and share feedback/action with the manager.</li><li>Attend Credit meeting when requested.</li><li>Attend Revenue meetings when requested.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Coordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>To effectively handle all guest complaints concerning the Front Office in coordination with the Front Desk Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments, informs the Front Desk Manager, Operations Manager and General Manager.</li><li>Other duties as assigned.</li><li>Perform duties in a manner that respects Accor's Values.</li><li>Assist in Task Force Teams for new openings.</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Attend and chair the daily briefings.</li></ol><p><strong>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:</strong></p><ul><li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).</li><li>Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.</li><li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>

Front Office Duty Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.About The JobBased at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.As Duty Manager, you will be responsible for the following duties:To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office ManagerTo represent the hotel as a role model professionally, socially and ethically.To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilitiesAs a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.To record all happenings in the hotel in the form of the Duty Manager s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guestsTo provide training to all members of the team ensuring their consistent development and delivery of standards to our guestsTo welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and careTo encourage team members on collecting preferences from all guestsTo monitor data completeness and data security according to MOHG standards To monitor cashier closures and float balances, highlighting any discrepancies to the Reception Manager.To assist in carrying out LQE training, product knowledge, PSMS and Health and safety training with new colleagues joining the department. To monitor, investigate and update all guest comments (LRA, emails, letters etc.) that have been given on a daily basis, highlight shortcomings to the Reception Manager and Director of Rooms and take appropriate action to avoid these issues from happening againTo attend and hold hand over briefings to ensure consistent update of information for all team members.To attend the groups, OPS and any other meetings deemed appropriate by your Head of Department.To ensure that guest room allocations are done according to guest preferences and in line with the selling strategy of the hotelAssists the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Jumeira, DubaiTo perform bi-annual performance review including monthly feedback sessions with team members allocated by the Front Office ManagerTo perform all tasks outlined in the DM task listTo monitor and follow up on open balancesTo encourage, motivate and assist in generating up-sell revenues according to the monthly set targets in line with the overall selling strategyTo assist the Front Office Manager in motivating, retaining and recruiting team membersTo plan the rota and assist the Front Office Manager with holiday requests and scheduling trainingTo attend any training deemed appropriate by your Head of Department.To perform any other projects and duties assigned by the Front Office Manager.In absence of the Front Office Manager, to ensure that all duties are handed over and followed up accordingly by other team membersAs Duty Manager, We Expect From YouSenior High School qualification or equivalentDegree in Hospitality or Hotel Management is an advantageMinimum 2 years  experience working in a 5-star hotel environment.A minimum of 1 year of Duty Manager experience.Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.Previous experience working in the Middle East is an advantage.Hotel pre-opening experience is an advantage.Ability to understand guest needs and expectations and to deliver superior customer.Perform job with attention to details and the ability to organize and handle multiple tasks effectively.Clear communication; effective verbal and written communication skills in English. Ability to speak German, Spanish, Italian or French is an advantage.Proven ability to successfully motivate and lead a team.Ability to plan and organize large projects.Ability to prepare departmental reports.

Duty Manager

<b>Job Description<br></b><div>
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<p>As <strong>Front Desk Manager</strong>, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision.</p> <strong>Key Responsibilities</strong> <ul> <li> <p>Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries.</p> </li> <li> <p>Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences.</p> </li> <li> <p>Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery.</p> </li> <li> <p>Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay.</p> </li> <li> <p>Ensure accurate handling of guest billing, room charges, and cashiering procedures.</p> </li> <li> <p>Assist with scheduling, payroll, team performance evaluations, and coaching.</p> </li> <li> <p>Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned.</p> </li> <li> <p>Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation.</p> </li> <li> <p>Act as Manager on Duty when required and handle any escalated guest or operational concerns.</p> </li> </ul>
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Desired Skill &amp; Expertise<br></b><div>
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<ul> <li> <p>Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role.</p> </li> <li> <p>Pre-opening experience is a strong advantage.</p> </li> <li> <p>Proficient in Opera Cloud and familiar with guest profiling and CRM systems.</p> </li> <li> <p>Strong leadership and communication skills.</p> </li> <li> <p>High attention to detail, guest-centric mindset, and problem-solving abilities.</p> </li> <li> <p> <span>Fluent in English; additional languages are a plus.</span></p></li></ul></div></div></div>

Front Desk Manager

Andaz

<div><div><p>Summary</p><div><p>
 As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.</p>
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</div></div><p></p><div><p>Qualifications</p><div><p>
Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel. Ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.</p><p>
Language Preferences : Arabic</p></div></div></div>

ASSISTANT MANAGER FRONT OFFICE

Explore 4124+ Front office manager in Dubai this November. Find roles across top companies and apply now to boost your career.

4124 front office manager jobs IN Dubai

Front Office Manager

Front Office Manager

Assistant Front Office Manager Luxury Floating

Front Office Duty Manager

Duty Manager

Front Desk Manager

ASSISTANT MANAGER FRONT OFFICE