front office manager

The Meydan Hotel

<div>Duty Manager
 
(20267) 
Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 
Job Summary
The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed. This role combines leadership, operational oversight, and guest relations to maintain high standards of service and operational excellence.
Key Responsibilities
<ul><li>Manage, supervise, and demonstrate all front office duties according to established standards.</li>
<li>Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations, ensuring courteous, professional, and flexible service at all times.</li>
<li>Assign tasks to subordinates using the multi-tasking principle and monitor their performance regularly.</li>
<li>Ensure adherence to operating expenses and control all departmental costs.</li>
<li>Oversee requisitioning, storage, and careful use of operating equipment and supplies.</li>
<li>Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.</li>
<li>Train and guide staff on call handling, guest services, and operational procedures.</li>
<li>Monitor guest check-in and check-out processes to ensure efficiency and accuracy.</li>
<li>Ensure timely submission of guest passport details through the CID system.</li>
<li>Verify that all special rates have appropriate authorization.</li>
<li>Assist with VIP and long-stay guests, ensuring personalized attention.</li>
<li>Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.</li>
<li>Liaise with Reception and Housekeeping to prioritize arrival rooms and special requests.</li>
<li>Handle all guest compensation issues professionally.</li>
<li>Assist with direct individual and group check-ins/check-outs and ensure procedures are followed.</li>
<li>Ensure all guest room preferences are assigned before arrival based on hotel availability.</li>
<li>Support Guest Service Executives with daily shift audits and cash spot checks.</li>
<li>Ensure DTCM/VICAS checks are completed accurately and handed over properly to the next shift.</li>
<li>Ensure VIP guests are personally welcomed on arrival and seen off on departure.</li>
<li>Maintain FO team grooming and appearance standards in line with The Meydan Hotel guidelines.</li>
<li>Promote a warm, friendly approach among team members and encourage sharing of workloads, skills, and knowledge.</li>
<li>Maintain awareness of emergency procedures and act effectively in emergency situations.</li>
<li>Adhere to policies concerning fire, evacuation, accidents, bomb threats, and law &amp; order incidents.</li>
<li>Inform higher management or General Manager of major issues and assist with guest compensation where necessary.</li>
<li>Mentor new or inexperienced employees and conduct regular performance reviews.</li>
<li>Lead by example, motivating staff to meet service standards and departmental goals.</li>
<li>Manage departmental operations within the allocated budget.</li>
<li>Ensure strict adherence to cashiering procedures and financial controls.</li>
<li>Support the implementation of the Hotel&rsquo;s Code of Discipline.</li>
<li>Attend training sessions and participate in company-led employee activities.</li>
<li>Ensure all staff are aware of Lost &amp; Found procedures.</li>
<li>Maintain proper care and maintenance of equipment in assigned areas.</li>
<li>Comply with hotel hygiene, grooming, and personal appearance standards.</li>
<li>Follow the hotel&rsquo;s environmental policies and established guidelines.</li>
<li>Adhere to attendance and timekeeping procedures.</li>
<li>Perform other duties as delegated by management.</li>
</ul>Skills, Experience &amp; Educational Requirements
<ul><li>Demonstrates excellent professional presentation skills.</li>
<li>Exceptional guest service abilities with a strong customer-focused approach.</li>
<li>Advanced verbal and written communication skills.</li>
<li>Proficient in Microsoft Windows applications.</li>
<li>Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.</li>
<li>Strong interpersonal, analytical, and problem-solving skills.</li>
<li>Highly responsible, reliable, and self-motivated.</li>
<li>Able to perform effectively under pressure in a fast-paced environment.</li>
<li>Works cohesively and collaboratively within a team.</li>
<li>Maintains calmness, courtesy, and always focus on guest needs.</li>
<li>Strong attention to detail and commitment to service excellence.</li> 
</ul>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Duty Manager

Hilton

<div>A Duty Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key leadership role in ensuring seamless hotel operations and delivering exceptional guest experiences. As a visible ambassador of the hotel, this role fosters collaboration across departments, inspires operational excellence, and upholds the highest standards of luxury hospitality through thoughtful, personalised service and a commitment to Forbes Five-Star excellence.</div>
 <div><div>What will I be doing?
 
A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
<ul><li>Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five-Star service standards across all guest touchpoints.
</li><li>Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
</li><li>Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
</li><li>Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision-making, and guest experience.
</li><li>Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
</li><li>Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
</li><li>Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
</li><li>Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
</li><li>Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel&rsquo;s services and facilities.
</li><li>Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
</li><li>Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
</li><li>Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
</li><li>Maintain expert knowledge of hotel services, amenities, policies, and the local area to deliver personalized and insightful guest recommendations.
</li><li>Deliver thorough, professional handovers to incoming Duty Managers and department leaders to ensure continuity of service and operational excellence.
</li><li>Support the training, coaching, and development of team members, fostering a culture of accountability, empowerment, and service excellence.
</li><li>Uphold all brand standards when utilizing front-of-house systems, technology platforms, and guest records, ensuring accuracy, confidentiality, and compliance.
</li><li>Conduct detailed health, safety, and property inspections to maintain a pristine, secure, and well-maintained environment.
</li><li>Collaborate closely with all departments to promote teamwork, consistency of service, and operational alignment.</li></ul></div></div>
 <div><div>What are we looking for?
 
Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
<ul><li>Excellent leadership skills and exceptional communication skills
</li><li>A passion for delivering exceptional levels of guest service
</li><li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
</li><li>Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
</li><li>Strong commercial acumen with proven sales and upselling capabilities.
</li><li>Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
</li><li>Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
<ul><li>Previous role as Duty Manager in a luxury hotel
</li><li>A degree or diploma in Hotel Management or equivalent
</li><li>An in-depth knowledge of the hotel, leisure or service sector
</li></ul></div>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Duty Manager at Waldorf Astoria Dubai International Financial Centre

Akamai Technologies

<div>
 
 Job Description
 
 
 
 
 Do you enjoy being in the front line and first point of contact for visitors?
 
 
 
 
 Do you enjoy being in a customer service-oriented role?
 
 
 
 
 Work in a modern office environment.
 
 
 
 As the Office Manager for our Dubai office, you'll be responsible for a variety of office duties. Sitting in reception, you'll be the front line and first point of contact for our visitors. You'll also provide administrative support services to site leads and Senior managers. This will include travel requests, expense submission and calendar management.
 
 
 
 Work For a Leading Technology Company
 
 
 
 You must be customer service-oriented, resourceful, enthusiastic, and capable of multi-tasking. The primary objective of this position is proactively seeking means of improving the environment for all employees.
 
 
 
 As An Office Manager, You Will Be Responsible For
 
 
 
 <ul>
 <li>
 Establishing procedures for office maintenance, working with the landlord and contractors on facilities related issues.
 </li>
 <li>
 Managing office vendor relationships, negotiate, closing and support ongoing relationships.
 </li>
 <li>
 Providing administrative assistant to managers, HR and Finance departments.
 </li>
 <li>
 Working closely with the site lead and support with various initiatives.
 </li>
 <li>
 Planning and executing internal events including team specifics.
 </li>
 <li>
 Supporting in-office customer and partner meetings, including logistics, planning and catering.
 </li>
 <li>
 Maintaining a safe and secure working environment, acting as Safety Officer for the office.
 </li>
 <li>
 Managing post and courier service delivery and monitoring office supplies and food inventory.
 
 
 </li>
 </ul>
 
 Do What You Love
 
 
 
 To be successful in this role you will:
 
 
 <ul>
 <li>
 Have relevant experience managing a busy front reception including associated administrative tasks.
 </li>
 <li>
 Have knowledge of clerical practices and procedures.
 </li>
 <li>
 Have knowledge of business and management principles.
 </li>
 <li>
 Have computer skills (Microsoft Office) and knowledge of other office software packages.
 </li>
 <li>
 Have fluency in Arabic and English.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 At Akamai, we make life better for billions of people, trillions of times a day.
 
 
 Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
 
 
 
 Our Focus Is Simple
 
 
 
 
 Cloud and Edge:
 
 Running apps closer to users for instant performance.
 
 
 
 Security
 
 : Neutralizing threats before they ever reach your data.
 
 
 
 Content Delivery
 
 : Scaling the world's biggest moments without a glitch.
 
 
 
 AI
 
 : Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
 
 
 At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
 
 
 
 Benefits at Akamai:
 
 We support your health, well-being, finances, and life beyond work. See our benefits.
 
 
 
 FlexBase adapts to your job's needs
 
 
 
 Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
 
 
 We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
 
 
 Connect with us on social and see what life at Akamai is like!
</div>

Office Manager - Part time (UAE Nationals Only)

DoubleTree by Hilton Port Saeed

Role DescriptionThe Assistant Revenue Manager is a full-time, on-site role based in Dubai, responsible for supporting the optimization of room revenue and overall profitability for the property. This role involves monitoring daily pick-up, demand trends, and market conditions, while assisting in forecasting, pricing, and inventory control. The Assistant Revenue Manager collaborates closely with Sales, Marketing, Reservations, and Front Office teams to implement revenue strategies and ensure accurate rate loading in all distribution channels. The role includes preparing regular revenue reports, analyzing performance against targets, and recommending tactical actions to maximize RevPAR and contribution margins. The Assistant Revenue Manager also helps maintain compliance with revenue recognition and financial policies and supports the continuous improvement of revenue management processes and systems.Qualifications<ul><li>Candidates should possess strong Revenue Management and Revenue Recognition skills, with experience in hotel or hospitality environments.</li><li>Candidates should possess solid Finance and Accounting skills, including understanding of budgets, forecasts, and basic financial reporting.</li><li>Candidates should possess robust Analytical Skills, with the ability to interpret data, identify trends, and translate insights into actionable strategies.</li><li>Relevant experience with hotel revenue systems, PMS/CRS, and channel management tools is beneficial.</li><li>Bachelor&rsquo;s degree in Finance, Accounting, Business, Economics, Hospitality Management, or a related field is preferred.</li><li>Strong Excel proficiency, attention to detail, and the ability to work collaboratively with cross-functional teams are advantageous.</li><li>Effective communication skills in English; additional languages common in the region are an asset.</li></ul>Job Type: ContractWork Location: In person

Assistant Revenue Manager

IHG Hotels & Resorts

<div>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.
This is More Than a Front Office Role.
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.
Why This Role Matters
Exceptional guest experiences are built through genuine human connections.
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.
Create Experiences That Guests Remember
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.
What We'll Support You to Do
Deliver Personalised Luxury Service 
Create warm, memorable experiences through genuine hospitality and attention to detail.
Build Lasting Guest Relationships 
Recognise returning guests, understand individual preferences, and exceed expectations.
Drive Guest Satisfaction 
Respond to requests promptly, professionally, and with genuine care.
Represent the InterContinental Brand 
Deliver every interaction in line with IHG's luxury service standards and values.
The Gig
Reporting to the Assistant Front Office Manager, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.
The Opportunity
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.
The Strategy
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.
The Impact
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.
Stay Human
Luxury hospitality begins with genuine care.
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.
Your Day-to-Day
No two days are ever the same. Your responsibilities will include but limited to:
Guest Experience<ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul>
Guest Relations<ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul>
Service Recovery<ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul>
Front Office Operations<ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul>
Quality &amp; Compliance<ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul>
What Success Looks Like
You'll be successful when you consistently achieve:<ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul>
Who This Role Is Perfect For
This opportunity is ideal for someone who:<ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul>
What We Need From You
Ideally, you'll bring some (or all) of the following:
Education<ul><li>
Hospitality qualification or related field preferred</li></ul>
Experience<ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul>
Personal Attributes<ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><div>
</div>What You Can Expect from Us<div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div>Ready to Shape the Guest Experience?<div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

FANCY & FURRY PETS CARE LLC

Receptionist &ndash; Pet Boarding ServiceJob Title: Receptionist Department: Front Desk / Customer Service Reports To: Facility Manager / Operations Manager Location: Al Quoz - Dubai Employment Type: Full-time / Part-timeJob SummaryThe Receptionist is the first point of contact for pet parents and visitors at our pet boarding facility. This role is responsible for delivering exceptional customer service, managing reservations, handling administrative duties, and ensuring smooth front-desk operations. The ideal candidate is friendly, organized, detail-oriented, and passionate about animals.Key Responsibilities : Customer Service<ul><li>Greet pet parents warmly and professionally.</li><li>Answer phone calls, emails, and online inquiries promptly.</li><li>Provide accurate information about boarding services, pricing, policies, and availability.</li><li>Address client questions and resolve concerns in a calm, courteous manner.</li></ul>Reservations &amp; Scheduling<ul><li>Book, confirm, modify, and cancel boarding reservations.</li><li>Maintain accurate pet records including vaccination status and special care instructions.</li><li>Coordinate check-in and check-out processes efficiently.</li><li>Update scheduling software and maintain daily boarding lists.</li></ul>Administrative Duties<ul><li>Process payments, invoices, and receipts.</li><li>Maintain organized client files and digital records.</li><li>Monitor inventory of front-desk supplies.</li><li>Assist with reports and basic bookkeeping tasks.</li></ul>Pet Intake &amp; Care Coordination<ul><li>Verify vaccination records and required documentation.</li><li>Record feeding schedules, medications, and special instructions.</li><li>Communicate pet-specific needs to kennel staff and caregivers.</li><li>Ensure accurate identification of pets upon arrival and departure.</li></ul>Facility Support<ul><li>Maintain a clean, welcoming reception area.</li><li>Promote additional services such as grooming, daycare, or training.</li><li>Support team members during busy periods.</li></ul>Required Qualifications<ul><li>Graduation or equivalent.</li><li>Previous receptionist, front desk, or customer service experience preferred.</li><li>Comfortable working around dogs, cats, and other pets.</li><li>Basic computer skills and familiarity with scheduling software.</li><li>Excellent communication and organizational skills.</li></ul>Preferred Skills<ul><li>Experience in veterinary clinics, pet boarding, grooming, or animal care environments.</li><li>Ability to multitask in a fast-paced setting.</li><li>Strong attention to detail (especially regarding pet health records).</li><li>Friendly, patient, and compassionate personality.</li></ul>Working Conditions<ul><li>Indoor front-desk environment within a pet facility.</li><li>Exposure to pet hair, odors, barking, and occasional pet accidents.</li><li>May require weekend, holiday, or peak-season availability.</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Reliability and punctuality</li><li>Emotional intelligence</li><li>Problem-solving ability</li><li>Team collaboration</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Receptionist

Rocky Real Estate

Job Title: Receptionist / Telesales Executive (Female)Job OverviewRocky Real Estate is looking for a professional, presentable, and customer-focused Female Receptionist / Telesales Executive to join our team. This role combines front desk management with customer service and telesales responsibilities. The ideal candidate will be the first point of contact for clients while also supporting the sales team by handling inbound and outbound calls, generating leads, and assisting with client follow-ups.Candidates with experience in customer service, reception, front office, call center, telesales, or the real estate industry are highly preferred.Key Responsibilities<ul><li>Greet and welcome clients and visitors in a professional and courteous manner.</li><li>Manage the front desk, ensuring the reception area remains clean, organized, and welcoming.</li><li>Answer, screen, and direct incoming phone calls and respond to general inquiries.</li><li>Handle incoming and outgoing mail, courier services, and maintain visitor logs.</li><li>Schedule meetings, maintain appointment calendars, and coordinate meeting room bookings.</li><li>Provide administrative support, including filing, data entry, document preparation, photocopying, and record management.</li><li>Conduct outbound calls to prospective clients and follow up on inquiries generated through marketing campaigns and property portals.</li><li>Promote the company's real estate projects and services over the phone.</li><li>Qualify leads, schedule property viewings, and coordinate with the sales team.</li><li>Build and maintain strong relationships with clients by providing excellent customer service.</li><li>Update and maintain accurate client information in the CRM system.</li><li>Handle client inquiries, address objections professionally, and support the sales team in achieving conversion targets.</li><li>Assist the HR and Administration team with additional tasks as required.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Reception, Customer Service, Front Office, Telesales, Call Center, or the Real Estate industry.</li><li>Previous experience in real estate is an added advantage.</li><li>Willingness and confidence to handle telesales and client follow-up activities.</li><li>Excellent communication and interpersonal skills in English (Arabic is an advantage).</li><li>Strong customer service orientation with a friendly and professional attitude.</li><li>Good sales, negotiation, and relationship-building skills.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM systems is a plus.</li><li>Excellent organizational and multitasking abilities.</li><li>Well-groomed, presentable, and able to work in a fast-paced environment.</li><li>High school diploma or equivalent; additional certification in Office Administration or Customer Service is an advantage.</li></ul>Work LocationDubai, UAE (In-person)Job Type: Full-timeWork Location: In person

Explore 401+ Front office manager in Dubai this July. Find roles across top companies and apply now to boost your career.

401 front office manager jobs In Dubai

Duty Manager

Duty Manager at Waldorf Astoria Dubai International Financial Centre

Office Manager - Part time (UAE Nationals Only)

Assistant Revenue Manager

Guest Experience Agent at InterContinental Residences Dubai Business Bay

Receptionist

Receptionist