hse officer

front desk receptionist

safety officer

office administrator

office assistant

front office supervisor

Hilton

<div><p>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.</p>
<p><b>What will I be doing</b></p>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

<div>
 A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
 <br/>
 <br/>
 <strong>
  What Will I Be Doing
  <br/>
  <br/>
 </strong>
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
  </li>
  <li>
   Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.
  </li>
  <li>
   Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
  </li>
  <li>
   Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.
  </li>
  <li>
   Monitor performance of staff with performance evaluations and discipline issues.
  </li>
  <li>
   Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.
  </li>
  <li>
   Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.
  </li>
  <li>
   Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.
  </li>
  <li>
   Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.
  </li>
  <li>
   Conduct weekly training for new Team Members
  </li>
  <li>
   Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.
  </li>
  <li>
   Transmit daily Hilton Honors
  </li>
  <li>
   In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Are We Looking For
  <br/>
  <br/>
 </strong>
 A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.
  </li>
  <li>
   Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.
  </li>
  <li>
   Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.
  </li>
  <li>
   Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.
  </li>
  <li>
   Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.
  </li>
  <li>
   Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.
  </li>
  <li>
   Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.
  </li>
  <li>
   Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.
  </li>
  <li>
   A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.
  </li>
  <li>
   Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.
  </li>
  <li>
   Formal training or certifications in Hospitality Management or a related field are an advantage.
  </li>
  <li>
   Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant supervisory/management certificate/diploma or degree
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will It Be Like To Work For Hilton
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Waldorf Astoria The Palm
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Waldorf Astoria Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Raffles

<div><b>Company Description</b><p><b><br>
Raffles Hotels &amp; Resorts</b></p><p>
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.</p><p><b>
Raffles Dubai</b></p><p>
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><p><b>
About the Application Process:
</b></p><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><b><br>
Job Description</b><p><br>
We invite you to join the world of luxury hospitality at Raffles Dubai as our new Front Office Agent. The purpose of this position is to manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. This position reports to Front Office Supervisor.</p><p><b>
KEY ROLES &amp; RESPONSIBILITIES</b></p><ul><li>
Register and room all guest arrivals according to established procedures</li><li>
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange</li><li>
Keep abreast of all modifications to accounting policies and procedures</li><li>
Attend to guests&rsquo; request of using the service of safety box at all times</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property</li><li>
Ensure that the guests depart the hotel with a positive impression of hotel service</li><li>
Perform the audit balances and prepare all reports for audit in an orderly fashion</li><li>
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure front desk work area is kept clean and in an orderly state at all times</li><li>
Is fully aware of the Credit policy</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Perform related duties and special projects assigned</li></ul><br>
<b>
Qualifications</b><p><b><br>
What will you bring to this role?</b></p><p><b>
PERSONAL ATTRIBUTES</b></p><ul><li>
Strong written and verbal communication skill in English</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li><li>
Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>
Post Secondary Education or relevant qualifications in Hotel Management</li><li>
Arabic or a European language capability</li></ul><p><b>
EXPERIENCE</b></p><ul><li>
Minimum 2 years Guest Relations experience preferably in a four or five star hotel</li></ul><br>
<b>
Additional Information</b><p><b><br>
Employee Benefits:
</b><br>
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <b>discounted stays across Fairmont &amp; Raffles properties</b>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><p><b>
Our Values</b></p><p>
Respect:<br>
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.</p><p>
Excellence:<br>
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
</p><p>Belonging:<br>
We celebrate our differences. We support each other and we always stand together.
</p><p>Empowerment:<br>
We have authority to take initiative and anticipate moments that create unforgettable experiences.
</p><p>Integrity:<br>
We build trust through mutual respect and being authentic.
</p><p><b>Diversity &amp; Inclusion</b></p><p>
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p></div>

Front Office Agent

The First Group Hospitality

<div>Overview:
<p>
Citadines Metro Central offers spacious, modern apartments in the heart of Dubai, with 208 fully furnished units tailored for short and extended stays. Guests benefit from convenient amenities, including a gym, pool, caf&eacute;, and easy access to transport links, making Citadines Metro Central an oasis of calm amid the city. Operated by The Ascott Limited, it reflects the brand&rsquo;s commitment to comfort and convenience.</p><p></p><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<p>
Citadines Metro Central is looking for a motivated Front Office Intern to support daily front desk operations and deliver excellent guest service. This internship provides hands-on exposure to hospitality operations and an opportunity to develop professional skills in a dynamic hotel environment. Key responsibilities include:</p><ul><li><div>
Assist in welcoming guests in a warm, professional, and courteous manner in line with brand standards.</div></li><li><div>
Support the check-in and check-out process, ensuring accuracy and efficiency.</div></li><li><div>
Handle guest inquiries, requests, and basic complaints promptly, escalating when necessary.</div></li><li><div>
Answer and direct phone calls, emails, and other guest communications professionally.</div></li><li><div>
Assist with room allocations, key issuance, and maintaining accurate guest records in the PMS system.</div></li><li><div>
Coordinate with Housekeeping and Maintenance to ensure room readiness and guest satisfaction.</div></li><li><div>
Provide information about property facilities, services, and local attractions.</div></li><li><div>
Support daily cash handling procedures and basic billing processes.</div></li><li><div>
Maintain cleanliness and organization of the front desk and lobby area.</div></li><li><div>
Observe and learn standard operating procedures, service standards, and brand guidelines.</div></li><li><div>
Assist the Front Office team with administrative tasks and daily reports as required.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Currently pursuing a diploma or degree in Hospitality Management, Tourism, or a related field.</div></li><li><div>
Strong interpersonal and communication skills (verbal and written).</div></li><li><div>
Customer-focused with a friendly and professional demeanor.</div></li><li><div>
Good organizational and multitasking abilities.</div></li><li><div>
Basic computer literacy (MS Office); familiarity with Property Management Systems is an advantage.</div></li><li><div>
Ability to work in a fast-paced environment and flexible shifts, including weekends and holidays.</div></li><li><div>
Attention to detail and a high level of accuracy.</div></li><li><div>
Positive attitude, willingness to learn, and strong team player mindset.</div></li><li><div>
Well-groomed appearance in line with hospitality standards.</div></li></ul></div><div></div>

Front Office Intern

Accor

<div></div><div><div><h3 class="jobSectionHeader"><b>Job Summary</b></h3>
<p>
Are you a versatile person who can cope with the challenging Front Office &amp; Lobby operations while maintaining high standards? Are you confident, creative, and comfortable communicating at all levels and enjoy a fast-paced working environment? The Team Leader, Front Office will report to the Assistant Manager and will help to maintain and action the day-to-day front office &amp; lobby activities, communicate with Housekeeping and Call Center to ensure seamless guests&rsquo; service is provided. The Team Leader, Front Office will conduct duties in the assigned place of work and will provide courteous, professional, efficient, and flexible service.</p>
<h3 class="jobSectionHeader"><b>
About You</b></h3>
<p>
If you have a bachelor&rsquo;s degree in Hospitality Management in a related field or either and a housekeeping experience, a minimum of 2 years in a similar position within the luxury property, as well as the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity.</p></div></div>
<br><div></div><ul><li><b>Company: </b>Accor Hotels</li> <div></div><li><b>Employment Type: </b>Full Time</li> <div></div><li><b>Education Level: </b>Bachelor</li> <div></div><li><b>Experience: </b>2 Years </li><div></div><li><b>Gender: </b>Mixed</li> <div></div><li><b>Job Type: </b>Hospitality, Hotel</li></ul>

Team Leader, Front Office

<div>Overview:
<p>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Summary:</b></div><div>
A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li>
Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service</li><li>
Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests</li><li>
Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns</li><li>
Providing recommendations to guests for local attractions, restaurants, and other activities</li><li>
Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner</li><li>
Developing and implementing guest relations policies and procedures</li><li>
Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings</li><li>
Maintaining guest relations records and generating reports on guest satisfaction levels and trends</li><li>
Handling billing disputes and ensuring that guest accounts are accurate and up-to-date</li><li>
Maintaining a professional appearance and demeanor at all times</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Skills and Qualifications:</b></div><ul><li>
Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education</li><li>
Previous experience in guest relations, with a strong track record of providing excellent customer service</li><li>
Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels</li><li>
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously</li><li>
Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance</li><li>
Proficient in Microsoft Office and other computer applications used in hospitality management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as needed</li><li>
Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner</li><li>
Ability to maintain a high level of professionalism and confidentiality at all times</li></ul></div>

Guest Relations Supervisor

<div>
 Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.
 <br/>
 <br/>
 <strong>
  About The First Group Hospitality
  <br/>
  <br/>
 </strong>
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 <br/>
 <br/>
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 <br/>
 <br/>
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service
  </li>
  <li>
   Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests
  </li>
  <li>
   Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns
  </li>
  <li>
   Providing recommendations to guests for local attractions, restaurants, and other activities
  </li>
  <li>
   Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner
  </li>
  <li>
   Developing and implementing guest relations policies and procedures
  </li>
  <li>
   Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings
  </li>
  <li>
   Maintaining guest relations records and generating reports on guest satisfaction levels and trends
  </li>
  <li>
   Handling billing disputes and ensuring that guest accounts are accurate and up-to-date
  </li>
  <li>
   Maintaining a professional appearance and demeanor at all times
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills and Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education
  </li>
  <li>
   Previous experience in guest relations, with a strong track record of providing excellent customer service
  </li>
  <li>
   Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels
  </li>
  <li>
   Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously
  </li>
  <li>
   Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance
  </li>
  <li>
   Proficient in Microsoft Office and other computer applications used in hospitality management
  </li>
  <li>
   Ability to work flexible hours, including evenings, weekends, and holidays as needed
  </li>
  <li>
   Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner
  </li>
  <li>
   Ability to maintain a high level of professionalism and confidentiality at all times
  </li>
 </ul>
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Explore 1494+ Front office supervisor in Dubai this March. Find roles across top companies and apply now to boost your career.

1494 front office supervisor jobs In Dubai

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Front Office Agent

Front Office Intern

Team Leader, Front Office

Guest Relations Supervisor

Guest Relations Supervisor