sales manager

sales coordinator

receptionist

hr manager

office administrator

front office supervisor

Hilton

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise the efficient operations of reception including check in/out procedures
  </li>
  <li>
   Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
  </li>
  <li>
   Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  </li>
  <li>
   Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  </li>
  <li>
   Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  </li>
  <li>
   Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow and adhere to company brand standards
  </li>
  <li>
   Assist other departments wherever necessary and maintain good working relationships with Team Members
  </li>
  <li>
   Work with your Manager to identify a specific project to complete during your internship placement
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
  </li>
  <li>
   Desire to progress within the Hospitality industry
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
  </li>
  <li>
   Competency in Russian Language
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous supervisory experience
  </li>
  <li>
   Previous experience in the hotel industry
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Dubai Jumeirah
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Office Supervisor

Accor

<div><b>Company Description</b><p><b><br>
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
WHY WORK FOR ACCOR?</b></p><p><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><p></p><b><br>
Job Description</b><p><br>
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.</p><ul><li>
Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li><li>
Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li><li>
Monitor and maintain appropriate standards of conduct among team members</li><li>
Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li><li>
Report operational defects and guest-related issues to management promptly</li><li>
Conduct and oversee training and cross-training initiatives within the department</li><li>
Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li><li>
Ensure smooth communication between shifts and departments</li><li>
Resolve guest complaints and concerns efficiently and professionally</li><li>
Implement and maintain front office systems and procedures to optimize efficiency</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Proven experience in a front office or customer service role, preferably in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Service-focused personality with a commitment to guest satisfaction</li><li>
Proficiency in Opera or similar property management systems</li><li>
Fluency in English; additional languages are a plus</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Knowledge of hospitality industry best practices and standards</li><li>
Experience in training and developing team members</li><li>
Ability to multitask and prioritize effectively</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Bachelor's degree in Hospitality Management or related field preferred (not mandatory)</li></ul></div>

MAMA SHELTER

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
 <br/>
 <br/>
 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
 <br/>
 <br/>
 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
 <br/>
 <br/>
 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
 <br/>
 <br/>
 Our mission: to bring little moments of happiness to people.
 <br/>
 <br/>
 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
 <br/>
 <br/>
 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
 <br/>
 <br/>
 <em>
  Our commitment to diversity and inclusion:
  <br/>
  <br/>
  Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
  <br/>
  <br/>
 </em>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 ✨
 <strong>
  Be the heart of Mama Shelter Dubai!
 </strong>
 As our
 <strong>
  Front Office Supervisor
 </strong>
 , you&rsquo;ll be the first smile our guests see and the friendly voice they hear. Let&rsquo;s make every arrival and departure a moment to remember! ✨
 <br/>
 <br/>
 <strong>
  THE MISSION?
  <br/>
  <br/>
 </strong>
 <strong>
  Lead with Heart
 </strong>
 : You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour. ☕✨
 <br/>
 <br/>
 <strong>
  Shift Maestro
 </strong>
 : You prepare, delegate, and keep the rhythm of the day flowing&mdash;welcomes, check-ins, check-outs, and everything in between. ️
 <br/>
 <br/>
 <strong>
  Guest Happiness Hero
 </strong>
 : Whether it&rsquo;s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling. ️
 <br/>
 <br/>
 <strong>
  Front Desk Flair
 </strong>
 : From check-ins to key cards, from payments to smiles&mdash;you handle it all with charm and precision. ️
 <br/>
 <br/>
 <strong>
  Keep it Spotless
 </strong>
 : You ensure the lobby shines, the desk is stocked, and every detail is in its place&mdash;because first impressions matter. ✨️
 <br/>
 <br/>
 <strong>
  City Insider
 </strong>
 : You know Dubai&rsquo;s secrets&mdash;from shawarma stalls to rooftop sunsets&mdash;and love sharing them with curious guests.
 <br/>
 <br/>
 <strong>
  Safety Guardian
 </strong>
 : Guests and Gang are in safe hands with you&mdash;you know the drill on security and emergencies. ️
 <br/>
 <br/>
 <strong>
  Communication Pro
 </strong>
 : You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
 <br/>
 <br/>
 <strong>
  Hands-On Spirit
 </strong>
 : You don&rsquo;t just supervise&mdash;you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it&rsquo;s done.
 <br/>
 <br/>
 <strong>
  Guest Experience Obsessed
 </strong>
 : You live for 100% guest happiness, making sure every detail feels perfectly Mama.
 <br/>
 <br/>
 <strong>
  Mama&rsquo;s Vibes Keeper
 </strong>
 : You set the tone&mdash;positive, welcoming, and a little playful&mdash;so both guests and the Gang feel the magic of Mama.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  MADE FOR YOU? ONLY IF&hellip;
  <br/>
  <br/>
 </strong>
 <strong>
  You&rsquo;re calm under pressure:
 </strong>
 When the lobby gets busy, you keep your cool and get the job done.
 <br/>
 <br/>
 <strong>
  You&rsquo;re a people person:
 </strong>
 Friendly, approachable, and a natural at building connections.
 <br/>
 <br/>
 <strong>
  Details are your thing:
 </strong>
 You catch every misspelling, misplaced key, and forgotten detail like a hawk.
 <br/>
 <br/>
 <strong>
  You&rsquo;re a quick learner:
 </strong>
 New systems, procedures, or challenges? You&rsquo;re ready to adapt and excel.
 <br/>
 <br/>
 <strong>
  You&rsquo;re a team player:
 </strong>
 Collaboration makes your world go round, and you&rsquo;re always ready to lend a hand.
 <br/>
 <br/>
 ️
 <strong>
  Confidentiality is key:
 </strong>
 Guest information is safe in your capable hands.
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <strong>
  YOUR LITTLE EXTRAS:
  <br/>
  <br/>
 </strong>
 <strong>
  You&rsquo;re reliable and consistent:
 </strong>
 When you say you&rsquo;ll deliver, you always follow through.
 <br/>
 <br/>
 <strong>
  You&rsquo;re a people person:
 </strong>
 Guests and teammates love your positive, approachable vibe.
 <br/>
 <br/>
 <strong>
  You build connections:
 </strong>
 You take time to know your guests, creating lasting impressions.
 <br/>
 <br/>
 <strong>
  You light up the room:
 </strong>
 Your energy lifts everyone around you, making work a joy.
 <br/>
 <br/>
 <strong>
  You&rsquo;re all about the team:
 </strong>
 From supporting your colleagues to creating a family-like atmosphere, you make it happen.
 <br/>
 <br/>
 <strong>
  If you&rsquo;re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we&rsquo;d love to hear from you! Let&rsquo;s make every meal a masterpiece and every shift unforgettable.
 </strong>
 <strong>
  ✨
 </strong>
</div>


Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Your Tasks:</div><br>
<div></div>
<ul><li>Representation of the Front Office Manager and Front Office Assistant Manager</li>
<li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li>
<li>Check-in / -out as well as the individual greeting and farewell of our guests</li>
<li>Close cooperation with all departments for a unique hotel experience</li>
<li>Professional presentation of our hotel through active, personal guest and customer contact</li>
<li>Advising our guests on the location, facilities and the full range of services on offer</li>
<li>Ensuring quality standards</li></ul><br>
<div></div>
<div></div><div>What are we looking for:</div><br>
<div></div>
<ul><li>Experience in a similar role with luxury background</li>
<li>High level of English and Arabic or Russian or Spanish</li>
<li>A friendly and sympathetic personality</li>
<li>Flexibilty and motivation</li></ul><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Front Office Supervisor - ME Dubai (36485)

Five Hotels and Resorts

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p><b>An Exhilarating Opportunity</b></p><p></p><p><br>
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.</p><p></p><p><br>
Join the FIVE Tribe - and Get Ready to Make Waves.</p><p></p><p><b><br>
The Candidate</b></p><p></p><p><br>
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p><p></p><p><br>
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Office Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p><p></p><p><b><br>
What We&rsquo;re Looking For</b></p><br>
<div></div><ul><li>
A proven track record of 2-3 years in Front Office within a Hotel, Leisure or Retail, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality.<br>
</li><li>
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.<br>
</li><li>
An elevated and energetic Conversationalist, engaging Guests with lively discussions.<br>
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).<br>
</li><li>
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.<br>
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights<br>
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.<br>
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated<br>
</li><li>
&lsquo;FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.<br>
</li><li>
A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.<br>
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.<br>
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul><p><b><br>
Key Responsibilities</b></p><div><b><br>
</b><br>
</div><ul><li>Arrives to work promptly, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; appearance.<br>
</li></ul><ul><li>
Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.<br>
</li><li>
Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.<br>
</li><li>
Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.<br>
</li><li>
Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.<br>
</li><li>
Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.<br>
</li><li>
Possesses a &lsquo;FIVE-Star&rsquo; knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.<br>
</li><li>
Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly &lsquo;FIVE-Styled&rsquo; experience.<br>
</li><li>
Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE&rsquo;s Sensational Services and Facilities.<br>
</li><li>
Ensures Fellow Front Office &lsquo;FIVERs&rsquo; have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.<br>
</li><li>
Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.<br>
</li><li>
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.<br>
</li><li>
Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.<br>
</li><li>
Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.<br>
</li><li>
Adheres to FIVE&rsquo;s Remarkable brand standards, ensuring a Boundary-Breaking experience.<br>
</li><li>
Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level &lsquo;Vibe at FIVE.&rsquo;<br>
</li><li>
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.<br>
</li><li>
Attends required training sessions to stay at the Cutting Edge of their profession.<br>
</li><li>
Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity.<br>
</li><li>
Maintains a &lsquo;FIVE-Star&rsquo; Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.<br>
</li><li>
Executes all tasks Efficiently and Thoroughly, in line with FIVE&rsquo;s Highest Expectations.</li></ul><p><b><br>
The Team</b></p><p></p><p><br>
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.</p><p></p><p><b><br>
Sustainable Indulgence at FIVE</b></p><p></p><p><br>
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p><p></p><p><b><br>
An Equal Opportunity Employer</b></p><p></p><p><br>
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs&rsquo;. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p><p><br>
<br>
</p><p><b>About FIVE Hotels and Resorts</b></p><p></p><p><br>
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p><p></p><p><br>
Find out more here: fivehotelsandresorts.com</p></div></div><p></p>
<br><ul><div><p>Department Name</p>
<div>Front Office
</div></div><div><p>Date Opened</p>
<div>10/03/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Hospitality
</div></div><div><p>Work Experience</p>
<div>1-3 years
</div></div><div><p>Salary</p>
<div>AED
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500</div></div></ul>

Front Office Supervisor - FIVE LUXE JBR

<div><p>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.</p>
<p><b>What will I be doing</b></p>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

<div><b>Company Description</b><p><b><br>
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
WHY WORK FOR ACCOR?</b></p><p><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><p></p><b><br>
Job Description</b><p><br>
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals.</p><ul><li>
Manage and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to optimize occupancy rates and revenue</li><li>
Ensure the highest standards of customer service and guest satisfaction</li><li>
Lead, train, and motivate the front office team to deliver exceptional performance</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Monitor and analyze key performance indicators and financial reports</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Ensure compliance with local hospitality regulations and safety standards</li><li>
Optimize front office operations through effective use of technology and systems</li><li>
Participate in budgeting, forecasting, and strategic planning for the department</li><li>
Foster a positive work environment that promotes teamwork and professional growth</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Minimum of 3 years of experience in managing front office operations in a hotel setting</li><li>
Fluency in English; proficiency in Arabic or other languages is a plus</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Exceptional customer service orientation with a focus on guest satisfaction</li><li>
Proficiency in hotel management software (e.g., OPERA)</li><li>
Solid understanding of revenue management principles</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent verbal and written communication abilities</li><li>
Proficiency in Microsoft Office Suite and other relevant computer applications</li><li>
In-depth knowledge of hotel operations and industry best practices</li><li>
Familiarity with UAE hospitality standards and local culture</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Demonstrated ability to thrive in a fast-paced, dynamic environment</li><li>
Strong commercial acumen and ability to drive business results</li></ul></div>

Front Office Manager

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Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Front Office Manager