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customer service representative Jobs in Istanbul

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customer support specialist Jobs in Istanbul

customer support specialist

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Soykan Alüminyum

<p>&#350;irketimizin yeni ba&#351;layacak olan &#304;stanbul Maltepe &#304;l&ccedil;esi LUNA DRAGOS PROJES&#304; &#351;antiyesinde g&ouml;revlendirilmek &uuml;zere &ldquo; Personel Sorumlusu &ldquo; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.</p><p>Aranan &Ouml;zellikler,</p><p>- Personelin &ccedil;al&#305;&#351;ma sahas&#305;na giri&#351; ve &ccedil;&#305;k&#305;&#351; i&#351;lemlerini ilgili prosed&uuml;re uygun &#351;ekilde yapacak</p><p>- &Ccedil;al&#305;&#351;anlar&#305; g&uuml;nl&uuml;k kontrol ederek personel puantaj&#305;n&#305; tutacak</p><p>- Merkez ofis muhasebe birimi ile koordineli &ccedil;al&#305;&#351;acak</p><p>- Saha i&ccedil;erisinde gerekli koordinasyon ve ileti&#351;imi sa&#287;layacak</p><p>- &#304;dari ofisin d&uuml;zeninden sorumlu olacak.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

Personel Sorumlusu

KAVRAM KURS MERKEZİ

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
<p><b>&Ccedil;a&#287;da&#351; E&#287;itimcilere,</b></p>
<p><b>
Bamba&#351;ka Bir Kariyer F&#305;rsat&#305;!</b></p>
<p>
Her g&uuml;n&uuml;nden ayr&#305; bir ders &ccedil;&#305;kard&#305;&#287;&#305;m&#305;z 50 y&#305;ldan ve say&#305;s&#305; 800.000&rsquo;i a&#351;an mezunumuzdan biliyoruz ki kaliteli e&#287;itim, k&ouml;kl&uuml; bir deneyimle m&uuml;mk&uuml;nd&uuml;r. E&#287;itim yolculu&#287;umuz boyunca her &ouml;&#287;rencinin iyi bir e&#287;itimi hak etti&#287;ine inand&#305;k. Tarafs&#305;zl&#305;&#287;&#305; ilke edinen ve bizimle ayn&#305; e&#287;itim tutkusunu payla&#351;an &ouml;&#287;retmenlerimizle, hedeflerine ula&#351;mak isteyen on binlerce &ouml;&#287;rencinin pusulas&#305; olduk.</p>
<p>
Kendisine &ouml;zg&uuml; de&#287;erleri ile bilin&ccedil;li, toplumsal konulara duyarl&#305; ve s&#305;nav ba&#351;ar&#305;s&#305; y&uuml;ksek bireylerin bulu&#351;ma noktas&#305; olan okullar&#305;m&#305;zda, <b>&ldquo;Ayn&#305; ba&#351;ar&#305;, bamba&#351;ka bir Kavram!&rdquo;</b> diyerek bug&uuml;n&uuml;n &ccedil;ocuklar&#305;n&#305;n dilinden anlayan bir perspektif ile e&#287;itime y&ouml;n vermeye devam ediyoruz.<br>
<br>
&Ouml;&#287;renmeye, &ouml;&#287;retmeye, e&#287;itime tutkuyla ba&#287;l&#305; olan ve bilimde &ccedil;a&#287;da&#351;, fikirde &ouml;zg&uuml;r nesiller yeti&#351;tirmek isteyen &ouml;&#287;retmenlerimizle birlikte yepyeni ba&#351;ar&#305;lara imza atmak istiyoruz.</p></div><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><p>
Kavac&#305;k Kavram Kurs Merkezinde &Ccedil;al&#305;&#351;abilecek<br>
<br>
&Ouml;&#287;renci kayd&#305; ve halkla ili&#351;kiler alan&#305;nda tecr&uuml;beli<br>
Daha &ouml;nceden e&#287;itim dan&#305;&#351;manl&#305;g&#305; yapm&#305;&#351; ve data aramas&#305; yapabilecek<br>
Kurumumuzun veli kar&#351;&#305;lama ve y&ouml;nlendirmede y&uuml;z&uuml; olabilecek<br>
Personel aranmaktad&#305;r<br>
izin hafta i&ccedil;inde bir g&uuml;n olarak yap&#305;lacakt&#305;r<br>
Asgari &uuml;cret +SGK+dolgun kay&#305;t pirimi PE&#350;&#304;NATTA %2 verilecektir</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Halkla &#304;li&#351;kiler G&ouml;revlisi
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>E&#287;itim
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>E&#287;itim , Sat&#305;&#351;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; Beykoz
<p>Kavac&#305;k, Beykoz/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div></ul>
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>23.08.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>5.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>22.10.2025</div></div></ul></div>

Kayıt Kabul ve Halkla İlişkiler Personeli

Uğur Kurs

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
U&#287;ur Kurs Kazand&#305;r&#305;r!<br>
<br>
 U&#287;ur Kurs olarak yar&#305;m asr&#305; a&#351;k&#305;n s&#305;navlar&#305; kazand&#305;rma gelene&#287;imiz ile &ouml;&#287;rencilerimizi gelece&#287;e haz&#305;rl&#305;yoruz.<br>
<br>
&Ouml;&#287;rencilerimize akademik geli&#351;im deste&#287;i sunarken ald&#305;klar&#305; e&#287;itimin &ccedil;&#305;tas&#305;n&#305; y&uuml;kseltiyor; kariyer planlamalar&#305; ve ki&#351;iye &ouml;zg&uuml; rehberlik deste&#287;imiz ile onlar&#305; hayallerindeki liseye ve &uuml;niversiteye haz&#305;rl&#305;yoruz.<br>
<br>
57 y&#305;ll&#305;k deneyimimiz ile s&#305;navlar&#305;na haz&#305;rl&#305;kta &ouml;&#287;rencilerimize yeni nesil bir deneyim sunuyoruz.
<br>
<br>
&Ouml;&#287;rencilerini hayallerindeki gelece&#287;e haz&#305;rlayan Tuzla U&#287;ur Ki&#351;isel Geli&#351;im Kursu&lsquo;nda 2025/2026 E&#287;itim-&Ouml;&#287;retim d&ouml;neminde g&ouml;revlendirilmek &uuml;zere Kurumsal &#304;leti&#351;im Sorumlusu al&#305;nacakt&#305;r.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>Haftasonu &ccedil;al&#305;&#351;abilecek ve &ouml;n muhasebe yapabilecek,</li>
<li>Daha &ouml;nce &ouml;zel okul veya dershanelerde telefon aramalar&#305; yapm&#305;&#351;,</li>
<li>Diksiyonuna ve etkili ileti&#351;im becerisine sahip</li>
<li>Giyim-ku&#351;am ve g&ouml;r&uuml;n&uuml;m&uuml;ne &ouml;nem veren</li>
<li>&#304;&#351; ahlak&#305;na sahip (mesaisini verimli de&#287;erlendiren)</li>
<li>Sab&#305;r, ho&#351;g&ouml;r&uuml;, tak&#305;m ruhu, sorun odakl&#305; de&#287;il &ccedil;&ouml;z&uuml;m odakl&#305; olabilen,</li>
<li>G&ouml;reviyle yetinmeyip her i&#351;e destek vermeye &ccedil;al&#305;&#351;an</li>
<li>Telefon aramas&#305; ve data takibi yapabilen</li>
<li>Veli bilgilendirme, etkili diyalog ve ikna g&uuml;c&uuml; y&uuml;ksek,</li>
<li>Yks ve lgs s&#305;nav sistem bilgisine hakim</li>
<li>Sat&#305;&#351; odakl&#305; &ccedil;al&#305;&#351;abilecek Kurumsal &#304;leti&#351;im Personeli aranmaktad&#305;r.</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Kurumsal &#304;leti&#351;im ve Pazarlama Sorumlusu
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>E&#287;itim
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>E&#287;itim , Pazarlama
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; Tuzla
<p>Yayla, YAYLA MAHALLES&#304; MERKEZ CAM&#304;&#304;, L&uuml;tuf Sokak, Tuzla/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-25 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>18.08.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>5.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>31.12.2025</div></div></ul></div>

Tuzla Uğur Kişisel Gelişim Kursu - Kurumsal İletişim Sorumlusu

DHL Express Türkiye

<div>
 The Job:
 <br/>
 &bull; Conducting employee hiring, termination, and all personnel procedures in accordance with legal regulations
 <br/>
 &bull; Coordinating annual salary review, job evaluations, salary surveys in contact with the region
 <br/>
 &bull; Analyzing market data and assess the competitiveness of company policy/practices as needed
 <br/>
 &bull; Responsible for execution of Performance Management System
 <br/>
 &bull; Prepare HR reports &amp; cost analysis
 <br/>
 &bull; Ensure compliance of all processes with the laws (Severance, prenotice payment calculations etc.)
 <br/>
 &bull; Supporting all operations related with compensation and benefits activities
 <br/>
 <br/>
 <br/>
 The Person:
 <br/>
 &bull; Bachelor's degree graduation
 <br/>
 &bull; Fluency in English
 <br/>
 &bull; Minimum 2 years experience in Human Resources, preferably in Compensation and Benefits field
 <br/>
 &bull; Good command of Labor Law and SGK regulations as well as the regulatory standards, policies and procedures (managing employee leaving and redeployment processes, following up with all relevant paperwork in accordance with the Labor Law)
 <br/>
 &bull; Good command of Microsoft Excel
 <br/>
 &bull; Strong problem-solving skills, analytical, keen in details with a self-disciplined personality
 <br/>
 &bull; Ability to handle multiple concurrent tasks and changing priorities
 <br/>
 &bull; Very good communication skills
</div>


Compensation & Benefits and HR Analytics Specialist

FMC Human Resources

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
FMC HR is looking for a Sales Development Engineer to expand the activities of our client, a European manufacturer providing mechanical and electronic components to the heating equipment industry.<br>
</div><div>This role involves direct interaction with OEM customers, addressing technical inquiries, preparing quotations, managing sales documentation, and contributing to the overall efficiency of the sales process. It blends technical mindset with proactive sales development activities, directly contributing to the revenue growth by identifying opportunities, providing operational support, and ensuring exceptional customer satisfaction. The SDE will act as a primary point of contact for a significant portion of the customer base, enabling the Country Business Development Manager to focus on strategic accounts &amp; network and new market expansion. The ideal candidate will be highly organized, technically proficient, and possess excellent communication skills.</div><div>
<br>
The position will be based in Istanbul and work from home office.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Act as the primary commercial and technical point of contact for assigned OEM customers.</li>
<li>Proactively identify and pursue upselling, cross-sell, and new business opportunities within the existing customer base.</li>
<li>Regularly communicate with customers to ensure satisfaction and build strong, lasting relationships, gather feedback, and identify potential challenges or emerging requirements.</li>
<li>Prepare accurate and timely sales quotations, proposals, and tender responses based on customer specifications and company guidelines.</li>
<li>Effectively communicate product specifications, applications, and competitive advantages to customers.</li>
<li>Maintain meticulous records of all customer interactions, sales activities, and opportunity statuses within the salesforce.com system.</li>
<li>Assist with sales forecasting, pipeline management, and ensuring data integrity to support strategic decision-making.</li>
<li>Gather and report on market trends, competitor activities, and customer feedback from direct interactions.</li>
<li>Liaise with product management, technical support, and logistics teams to resolve customer issues and ensure smooth order fulfilment.</li>
<li>Attend sales meetings and contribute to strategic discussions.</li>
<li>Collaborate with headquarters to streamline operational processes, including sample requests and forwarder organizations.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
[1-3+] years of experience in sales support, technical support, or junior sales role, preferably within the heating sector.</li>
<li>Bachelor&rsquo;s degree in engineering (preferably Mechanical or Industrial).</li>
<li>Fluency in Turkish and English is a must.</li>
<li>Strong technical aptitude and ability to quickly learn about new products and technologies.</li>
<li>Proactive, problem-solving mindset with a strong customer service orientation.</li>
<li>Excellent interpersonal and communication skills and ability to establish long term relationship.</li>
<li>Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.</li>
<li>Team player, able to contribute to the team success, including headquarter people in Europe.</li>
<li>Good proficiency in MS Office suite (Excel, PowerPoint, Word); knowledge of salesforce.com (SFDC) would be a plus.</li>
<li>Ability to work independently. No obligation to travel; the person shall travel from time to time within the country and potentially also in Europe for training, etc.</li>
<li>Residing in Istanbul.</li></ul><div></div><div><br>
<br>
<i>Your personal data/sensitive personal data will be processed for the purposes of evaluating your request for a job application and your eligibility for the relevant position. Our privacy policy for the candidates can be accessed via the below link:</i>
</div><div></div><div>
<i>https://fmcgroup.com/kisisel-verilerin-korunmasi-kanunu-aydinlatma-metni</i></div><div></div><div><i><br>
</i></div><div><i>
FOREIGN MARKET CONSULTING &#304;NSAN KAYNAKLARI DANI&#350;MANLIK T&#304;C. LTD. &#350;T&#304;. &Ouml;zel &#304;stihdam B&uuml;rosu olarak 10/05/2025 &ndash; 09/05/2028 tarihleri aras&#305;nda faaliyette bulunmak &uuml;zere, T&uuml;rkiye &#304;&#351; Kurumu taraf&#305;ndan 09/05/2025 tarih ve 18232765 say&#305;l&#305; karar uyar&#305;nca verilen 406 no.lu belge ile faaliyet g&ouml;stermektedir.</i></div><div><i>
</i></div><div>
<i>https://career.fmcgroup.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About FMC Human Resources</b></h3><div>
FMC Human Resources is part of the FMC Group, handling the recruitment process for our clients and our Group companies.</div></div>

Sales Development Engineer

DigiFist

<div>
 <p>
  <strong>
   About DigiFist
  </strong>
 </p>
 <p>
  At DigiFist, we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a Technical Support Engineer to join our growing team in T&uuml;rkiye (ideally Istanbul).
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is not just about fixing problems &mdash; it&rsquo;s about proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
  </li>
  <li>
   Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
  </li>
  <li>
   Own and maintain all technical documentation, FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
  </li>
  <li>
   Monitor and report KPIs related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
  </li>
  <li>
   Gather and share customer feedback to help improve our themes and processes.
  </li>
  <li>
   Proactively update customers about releases, improvements, and new features.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving skills with the ability to think on your feet.
  </li>
  <li>
   Excellent English skills are a must &mdash; both written and verbal.
  </li>
  <li>
   Speaking additional languages is a big plus.
  </li>
  <li>
   Strong technical writing skills are highly valued.
  </li>
  <li>
   Positive, proactive attitude with strong collaboration skills.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Experience in IT or e-commerce &mdash; Shopify knowledge is a big plus!
  </li>
  <li>
   Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
  </li>
  <li>
   Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <ul>
  <li>
   Be part of an innovative Shopify partner agency serving merchants worldwide.
  </li>
  <li>
   Take ownership of a critical area of the business where your insights directly shape customer experience.
  </li>
  <li>
   Work with a collaborative, international team.
  </li>
  <li>
   Opportunities for learning, growth, and specialization in e-commerce technologies.
  </li>
  <li>
   Flexible remote working environment.
  </li>
 </ul>
</div>


Technical Support Specialist

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.<br>
</div><div></div><br>
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.<br>
</div><div></div><br>
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do:</b></h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English</li></ul></li></ul></div></div></div>

Customer Service Associate

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