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content executive

Swiggy

<div>
 
 About Swiggy
 
 
 
 Founded in 2014, Swiggy is India&rsquo;s leading tech-driven on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our phenomenal growth has come on the back of great technology, incredible innovation and sound decision-making.
 
 
 
 About Servd
 
 
 
 In 2024, Swiggy joined forces with
 
 Servd
 
 (
 
 formerly known as Mumbai Foodie
 
 ), a leading Food Media House renowned for creating original content that highlights and recommends the best experiences in the city&rsquo;s food and beverage landscape. From restaurant reviews and chef interviews to collaborations, events, and more,
 
 Servd
 
 has built a reputation as a trusted guide for food lovers. We also curate on-ground community experiences that engage food lovers through distinctive, city-focused events.
 
 
 What began in
 
 Mumbai
 
 has now expanded to
 
 Pune
 
 ,
 
 Bengaluru
 
 ,
 
 Hyderabad
 
 ,
 
 Goa
 
 ,
 
 Delhi, Chennai,
 
 and
 
 Kolkata
 
 &mdash;with more cities on the horizon.
 
 
 To get a better grasp of the work we do, take a look at our city pages:
 
 
 &rarr; @mumbaifoodie
 
 
 &rarr; @letsfigrr
 
 
 &rarr; @pune.servd
 
 
 &rarr; @bengaluru.servd
 
 
 &rarr; @hyderabad.servd
 
 
 &rarr; @goa.servd
 
 
 &rarr; @delhi.servd
 
 
 &rarr; @chennai.servd
 
 
 &rarr; @kolkata.servd
 
 
 &rarr; @servd.india
 
 
 
 What will you work on?
 
 
 
 <ul>
 <li>
 Stay attuned to Bengaluru&rsquo;s ever-evolving food scene, from street food stalls to upscale restaurants, and translate these experiences into engaging written content.
 </li>
 <li>
 Collaborate with the team to develop content strategies that drive engagement and follower growth.
 </li>
 <li>
 Create and deliver compelling, scripted content that aligns with the page's theme and resonates with the target audience.
 </li>
 <li>
 Attend food events, tastings, and restaurant openings to gather first-hand information for posts.
 </li>
 <li>
 Write scripts for engaging reels to captivate our audience on social media.
 </li>
 <li>
 Conduct research to stay updated on the latest trends and developments in Bengaluru&rsquo;s F&amp;B, lifestyle, cultural, and entertainment scene.
 </li>
 <li>
 Edit and proofread content to ensure accuracy, consistency, and adherence to Instagram page style and guidelines.
 </li>
 <li>
 Monitor and analyze the performance of content initiatives, providing insights and recommendations for optimization.
 </li>
 <li>
 Assist in managing the content calendar to ensure timely delivery of content.
 
 
 </li>
 </ul>
 
 Who Are We Looking For
 
 
 
 <ul>
 <li>
 Proven content writing experience, preferably in lifestyle or hospitality industries.
 </li>
 <li>
 Comfortable being on camera and/or has proven experience as an Anchor, Host, or Presenter, preferably in the F&amp;B or lifestyle domain.
 </li>
 <li>
 Excellent writing and editing skills, with keen attention to detail and grammar.
 </li>
 <li>
 Passion for exploring and discovering Bengaluru&rsquo;s F&amp;B, lifestyle, cultural, and entertainment experiences. Proficiency in content management and social media platforms.
 </li>
 <li>
 Familiarity with SEO principles and keyword research tools
 
 
 </li>
 </ul>
 
 &ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law&rdquo;
 
</div>

Content Executive

K12 Techno Services Pvt. Ltd.

<div>
 
 
 Job Title: Head - SEO
 
 
 
 
 
 
 
 MANDATORY: Knowledge of AI-driven SEO tools such as DataForSEO and strong expertise in Programmatic SEO is absolutely essential. Apply only if you have hands-on experience in these areas.
 
 
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 Department:
 
 Marketing
 
 
 
 Experience:
 
 8+ Years in SEO &amp; Organic Growth (with team leadership experience)
 
 
 
 
 
 
 About the Company
 
 
 
 As India&rsquo;s leading network of 110+ K-12 schools, we help students thrive through world-class academics, innovation, arts, and sports. As we continue to scale our digital footprint and admissions growth, we are looking for a strategic and visionary Head - SEO to lead enterprise-level organic growth across all campuses and digital properties.
 
 
 
 
 
 
 Role Summary
 
 
 
 The Head of SEO will define and lead the overall organic growth strategy for the organization. This role goes beyond execution. It requires strategic leadership, cross-functional alignment, innovation, and performance ownership. You will be responsible for building a high-performing SEO team, driving sustainable traffic and lead growth, strengthening brand authority, and delivering measurable ROI from organic channels.
 
 
 
 
 
 You will work closely with Content, Tech, Performance Marketing, Brand, Admissions, and Leadership teams to position the organization as the top-ranking and most trusted K-12 brand in search.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Enterprise SEO Strategy &amp; Vision
 
 
 <ul>
 <li>
 Define the long-term SEO vision aligned with business growth, admissions targets, and brand positioning.
 </li>
 <li>
 Develop annual and quarterly SEO roadmaps across technical, content, local, and authority-building initiatives.
 </li>
 <li>
 Identify new growth opportunities including AI search visibility, voice search, and emerging SERP features.
 </li>
 <li>
 Own SEO forecasting, budgeting, and ROI planning.
 </li>
 </ul>
 
 
 2. Team Leadership &amp; Capability Building
 
 
 <ul>
 <li>
 Build, mentor, and scale an in-house SEO team (technical SEO, content SEO, outreach).
 </li>
 <li>
 Establish SOPs, governance frameworks, and performance benchmarks.
 </li>
 <li>
 Drive a culture of experimentation, learning, and innovation within the team.
 </li>
 <li>
 Manage external agencies and vendor partnerships where applicable.
 </li>
 </ul>
 
 
 3. Technical SEO Governance
 
 
 <ul>
 <li>
 Oversee enterprise-level site architecture, indexation strategy, structured data implementation, and Core Web Vitals optimization.
 </li>
 <li>
 Ensure scalability across 110+ location pages and program-specific landing pages.
 </li>
 <li>
 Collaborate with Product &amp; Engineering to prioritize SEO within development sprints.
 </li>
 <li>
 Lead website migrations, domain strategy, and risk mitigation planning.
 </li>
 </ul>
 
 
 4. Content &amp; Search Experience Leadership
 
 
 <ul>
 <li>
 Define keyword universe and content clusters aligned with parent/student search intent.
 </li>
 <li>
 Guide editorial strategy using data-backed insights.
 </li>
 <li>
 Ensure strong internal linking architecture and conversion optimization.
 </li>
 <li>
 Leverage SEO insights to influence broader brand messaging and campaign strategy.
 </li>
 </ul>
 
 
 5. Authority &amp; Reputation Management
 
 
 <ul>
 <li>
 Develop large-scale white-hat digital PR and backlink acquisition strategies.
 </li>
 <li>
 Oversee brand reputation management and review strategy across 110+ campuses.
 </li>
 <li>
 Strengthen E-E-A-T signals across all digital assets.
 </li>
 </ul>
 
 
 6. Multi-Location &amp; Local SEO Strategy
 
 
 <ul>
 <li>
 Architect scalable local SEO frameworks for all campuses.
 </li>
 <li>
 Standardize Google Business Profile optimization and review management processes.
 </li>
 <li>
 Drive hyperlocal rankings for competitive education-related queries.
 </li>
 </ul>
 
 
 7. Analytics, Insights &amp; Growth Optimization
 
 
 <ul>
 <li>
 Define SEO KPIs tied directly to revenue and admissions.
 </li>
 <li>
 Build executive dashboards using GA4, GSC, and Looker Studio.
 </li>
 <li>
 Present monthly and quarterly performance insights to senior leadership.
 </li>
 <li>
 Lead CRO and SEO experimentation to continuously improve rankings, CTR, and lead conversions.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 8+ years of progressive SEO experience, including at least 3+ years in a leadership role.
 </li>
 <li>
 Proven track record of scaling organic traffic and revenue for multi-location or enterprise websites.
 </li>
 <li>
 Strong understanding of technical SEO at scale (large site architecture, schema, migrations).
 </li>
 <li>
 Hands-on experience with AI-driven SEO tools (e.g., DataForSEO) and execution of large-scale Programmatic SEO initiatives.
 </li>
 <li>
 Expertise in GA4, Google Search Console, Looker Studio, SEMrush/Ahrefs, Screaming Frog, Tag Manager.
 </li>
 <li>
 Strong stakeholder management and cross-functional leadership skills.
 </li>
 <li>
 Experience managing large websites with 100+ location pages preferred.
 </li>
 <li>
 Strategic thinker with strong analytical and decision-making abilities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in EdTech, Education, or multi-location consumer brands.
 </li>
 <li>
 Exposure to international SEO strategies.
 </li>
 <li>
 Experience working with CMS platforms and development teams.
 </li>
 </ul>
</div>

Head - SEO

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 This role will be based in Bangalore IN and requires Saturday and Sunday to be two of the working days.
 
 
 Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. We are looking for a Senior Trust Review Operations Analyst to be a critical part of keeping LinkedIn a professional and safe place.
 
 
 In this role, you will be responsible for completing reviews of both content and entities on LinkedIn&rsquo;s platform. You will need to exhibit and maintain expertise in identifying and understanding abuse perpetrated by inauthentic entities on LinkedIn as well as have the ability to comprehend and apply policies across different content sources. You will be responsible for expert level account and content labeling, contributing to the excellence of operations, and contributing to special projects/initiatives to drive the business forward. You will work with cross functional partners to innovate and define processes and policies that will help mitigate account abuse, content abuse, scams and terms of Service violations and a variety of other issues dealing with the integrity of the site.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Weekend shift analyst supporting Content and Account Site Enforcement, escalation triage and escalation protocol (includes mandatory schedule for working Saturday &amp; Sunday)
 </li>
 <li>
 Independently resolve cases within defined scope, escalating more complex or high‑risk scenarios with guidance when required
 </li>
 <li>
 Triage and prioritize work based on urgency, risk, and impact
 </li>
 <li>
 Collaborate and communicate effectively with internal stakeholders such as Policy, Product, Engineering, Legal, and Customer Support, contributing insights and supporting process, workflow, and tooling improvements with guidance when needed
 </li>
 <li>
 Maintain and grow expertise in content and accounts space, escalation review, trends and rapid response through proactive learning, education and trend sharing with leadership and cross functional partners
 </li>
 <li>
 Contribute to operational improvements within Site Enforcement by identifying gaps, raising opportunities for improvement, and supporting changes that help maintain and improve quality in a dynamic enforcement environment
 </li>
 <li>
 Working within escalations and site enforcement review queues at least 60% of time.
 </li>
 <li>
 Support investigations into metric variations and trends, including assisting with root cause analysis on complex issues and surfacing findings and recommendations to inform operational discussions with guidance
 </li>
 <li>
 Contribute to development of new processes or procedures for required analytics. Applies processes to gather, organize and review operational data/metrics
 </li>
 <li>
 Collaborate with team members and cross‑functional partners to help identify, monitor, and communicate emerging trends, escalating more complex patterns or risks to senior team members when needed
 </li>
 <li>
 Own execution of assigned tasks or project components, clarifying requirements with support, contributing to solution development, and delivering outcomes on time while seeking guidance when appropriate
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 BA/BS Degree or equivalent practical experience
 </li>
 <li>
 2+ years of experience in one or more of the following areas: content and account moderations, escalation &amp; rapid response, root cause analysis, or similar.
 </li>
 <li>
 2+ years experience in content moderation &amp; account labeling for enforcement or measurement.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Exceptional written and verbal communication skills using a variety of communication channels
 </li>
 <li>
 2+ years of experience in one or more of the following areas: escalation &amp; rapid response, escalation prevention, root cause analysis or similar.
 </li>
 <li>
 2+ years experience in content moderation &amp; account labeling for enforcement or measurement
 </li>
 <li>
 Passion for understanding and identifying escalation trends and patterns for ongoing prevention
 </li>
 <li>
 Knowledge of escalation-based protocols and working in a high stakes environment
 </li>
 <li>
 Experience with structuring and running SQL queries
 </li>
 <li>
 Experience within executive level communications, escalation management and response
 </li>
 <li>
 Excellent interpersonal skills, strong written and spoken communications skills. Ability to work flexibly and to exercise good judgment in a high-pressure environment.
 </li>
 <li>
 A well-developed sense of urgency and follow-through to ensure tasks are completed on time and with quality
 </li>
 <li>
 Demonstrated capacity for critical thinking and analysis. Strong attention to detail.
 </li>
 <li>
 Superior time management skills and ability to meet deadlines with minimum supervision.
 </li>
 <li>
 Self-starter with the ability to work independently and on multiple initiatives at the same time.
 </li>
 <li>
 Proven ability to self-manage career performance and professional growth.
 </li>
 <li>
 Experience with agentic solutions, automating workflows and creating efficiencies through the practical application of AI tools like copilot, claude, etc..
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Escalations management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Critical Thinking &amp; Judgment
 </li>
 <li>
 Trust and Safety
 </li>
 <li>
 Data Analysis (SQL, Python)
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Senior Trust Operations Analyst

Amazon

<div>
 
 Description
 
 
 
 About the Role &ndash; Account Manager:
 
 
 The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you&rsquo;re inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
 
 
 In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
 
 
 You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
 </li>
 <li>
 Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
 </li>
 <li>
 Help new vendors master Amazon&rsquo;s tools and systems so that they can be self-sufficient and integrate their products to Amazon&rsquo;s platform efficiently.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales or account management experience
 </li>
 <li>
 2+ years of digital advertising and client facing roles experience
 </li>
 <li>
 Experience with Excel
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience analyzing key open issues and resolution metrics for each of the managed accounts
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ - F07
 
 
 Job ID: A3064276
</div>

Account Manager, Retail Business Services

Flipkart

<div>
 
 Role - Customer Communication Strategist - Assistant Manager
 
 
 Location - Bangalore, ETV
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 What you&rsquo;ll do:
 
 
 ● Develop Customer Experience Content: Create clear, non-promotional, and audience-specific
 
 
 content for customer-facing channels, including voice scripts, email templates, chat
 
 
 responses, and social media replies, applying nuances of customer psychology to drive
 
 
 desired behavioral outcomes.
 
 
 ● Leverage AI: Design, test, and refine effective AI prompts to generate or enhance
 
 
 communication drafts, build chat/voice bot interaction flows while ensuring speed and scale
 
 
 while maintaining brand voice, marketplace guidelines and accuracy.
 
 
 ● Conduct Research &amp; Analysis: Design and execute external customer surveys to derive
 
 
 actionable insights, and research industry trends and best practices from the e-commerce
 
 
 ecosystem to inform content strategy.
 
 
 ● Ensure Compliance &amp; Quality: Ensure all content is easy to comprehend, clear, accurate,
 
 
 concise, and strictly aligned with the brand&amp;#39;s tone of voice, legal, and marketplace guidelines.
 
 
 ● Drive Optimization &amp; Strategy: Proactively identify areas for communication improvement,
 
 
 recommend changes based on best practices, and optimize content for cost-efficiency,
 
 
 readability and improve customer experience metrics.
 
 
 ● Consult &amp; Collaborate: Act as a content consultant to stakeholders, deciphering complex
 
 
 requests, advising on appropriate communication channels, and integrating feedback to
 
 
 meet functional objectives.
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 ● Bachelor&rsquo;s degree, preferably in Media/Communication or Journalism.
 
 
 ● 5-6 years of proven experience in content writing within the customer service or e-commerce
 
 
 domain.
 
 
 ● Demonstrated ability and comfort with using Generative AI tools (e.g., LLMs) for content
 
 
 creation and refinement, specifically in crafting effective prompts.
 
 
 ● Excellent writing, proofreading, and editing skills with a deep understanding of grammar
 
 
 nuances and the ability to adapt different styles/tones.
 
 
 ● Strong command over both spoken and written English and Hindi.
 
 
 ● A self-starter with the ability to manage tight deadlines with minimum supervision, coupled
 
 
 with strong interpersonal and stakeholder management skills.
 
</div>

Customer Communication Strategist

<div>
 At EY, you&rsquo;ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we&rsquo;re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
 
 
 
 Learning Business Partner &ndash; Assistant Director
 
 
 
 This role leads and drives the talent development and learning agenda of a business unit(s) in Assurance. The role will build relationships with leadership teams and key stakeholders and drive business and people value thought skilling, leadership development and career management.
 
 
 
 Main Tasks &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Build and maintain relationships with business stakeholders. Understanding business priorities and goals to effectively drive learning and talent development strategies for the assigned span
 </li>
 <li>
 Making sure the business is equipped with the right skills and a strong leadership pipeline to meet demanding growth objectives
 </li>
 <li>
 Leading deployment and delivery of large-scale Learning initiatives for the assigned span
 </li>
 <li>
 Driving upskilling / reskilling / cross-skilling programs; building a skill-based organisation
 </li>
 <li>
 Supporting executive development programs deployment at senior and mid-career levels
 </li>
 <li>
 Planning and execution of the Learning plan for the entire span which includes needs analysis, skills assessments, on the job coaching, learning solutioning, deployment of calendar programs, monitoring learning progress and effectiveness measurement
 </li>
 <li>
 Facilitating trainings across levels and manage delivery in a classroom / virtual platform
 </li>
 <li>
 Providing insightful business inputs to the developing and designing of learning programs - classroom, e-learning or a blended learning approach in a professional services organization.
 </li>
 <li>
 Working with service line leaders, learning champions, content designers and deployment teams and other talent team members to ensure effective learning engagement and culture is built to enhance transformative leadership behaviors across levels
 </li>
 <li>
 Demonstrating exceptional client service behaviors through interactions with leaders, peers and team members
 </li>
 <li>
 Establish networks and build relationship with internal customers, stakeholders and team members within the organization
 </li>
 <li>
 Partner seamlessly with learning and leadership centres of excellence as well as other talent teams on central talent development initiatives for their respective span
 </li>
 <li>
 This individual will be responsible for managing a team learning business partners, fostering their growth and ensuring high performance.
 
 
 </li>
 </ul>
 
 Qualification / Desired Skills and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in education, Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Proven experience in learning deployment, project management, or a similar role.
 </li>
 <li>
 Strong understanding of learning technologies and deployment models.
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Experience in cross-functional collaboration and solution development.
 </li>
 <li>
 Previous experience managing a team is a must
 </li>
 <li>
 Have strong working knowledge and experience in Learning and Talent Development field, with about 10-12 years of experience in the domain
 </li>
 <li>
 Good understanding of skills adjacencies and technology skills taxonomy
 </li>
 <li>
 Influencing and learning consulting skills
 </li>
 <li>
 Prior people management experience is a must
 </li>
 <li>
 Learning optimization, strategy and articulating learning value to business
 </li>
 <li>
 Possess strong and demonstrable communication, presentation and facilitation skills and be able to handle multiple audiences
 </li>
 <li>
 Possess outstanding interpersonal skills
 </li>
 <li>
 Program management skills
 </li>
 <li>
 Knowledge management
 </li>
 <li>
 Good understanding of the latest learning technology landscape
 
 
 </li>
 </ul>
 
 Certification Requirements:
 
 
 
 <ul>
 <li>
 Talent Management / Learning &amp; facilitation
 
 
 </li>
 </ul>
 
 Certification Requirements:
 
 
 
 <ul>
 <li>
 Talent Management / Learning &amp; facilitation
 
 
 </li>
 </ul>
 
 EY | Building a better working world
 
 
 
 EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
 
 
 Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
 
 
 Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
</div>

Assistant Director - Talent Development-E

Konecta

<div>
 
 
 Job Title:
 
 Program &amp; Customer Manager &ndash; Global Accounts
 
 
 
 Department/Function:
 
 Digital Operations/AI &amp; GenAI Services
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Reporting To:
 
 Head of Professional Services
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Work Mode:
 
 Hybrid (3 days On-Site), Whitefield, Mahadevapura
 
 
 
 
 
 
 1. Role Summary
 
 
 
 The Program &amp; Customer Manager &ndash; Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client&rsquo;s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.
 
 
 Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.
 
 
 
 
 
 
 2. Key Responsibilities
 
 
 
 
 Global Program &amp; Account Leadership
 
 
 <ul>
 <li>
 Own end-to-end program oversight for a large, complex multinational account across all regions.
 </li>
 <li>
 Align client&rsquo;s global objectives with regional execution plans to ensure consistency, quality, and scalability.
 </li>
 <li>
 Manage the demand/supply equation for professional services resources in close alignment with the different global clients and Konecta delivery centres
 </li>
 <li>
 Manage the recruitment process and performance improvement plans for all professional services resources in close alignment with the global clients and Konecta local HR in the delivery centres
 </li>
 <li>
 Manage cross-regional dependencies, risks, and delivery interlocks across time zones.
 </li>
 <li>
 Drive revenue growth, account expansion, and operational scalability through strong program leadership.
 </li>
 <li>
 Support broader global program initiatives, ensuring alignment with evolving business and client goals.
 </li>
 </ul>
 
 
 Customer &amp; Relationship Management (C-Suite)
 
 
 <ul>
 <li>
 Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers.
 </li>
 <li>
 Act as the primary escalation and governance owner for the client globally.
 </li>
 <li>
 organise and drive executive reviews, steering committees, and strategic discussions with client leadership.
 </li>
 <li>
 Translate client feedback into actionable priorities across delivery teams and regions.
 </li>
 </ul>
 
 
 People Leadership &amp; Experience (Business-Owned)
 
 
 <ul>
 <li>
 Own people leadership responsibilities for the global account across all regions.
 </li>
 <li>
 Regularly obtain structured and informal feedback on Konecta employees from
 
 client project managers and stakeholders
 
 .
 </li>
 <li>
 Drive consistent people experience, engagement, and performance standards across geographies.
 </li>
 <li>
 Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders.
 </li>
 <li>
 Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups.
 </li>
 </ul>
 
 
 Talent Scaling &amp; Operational Readiness
 
 
 <ul>
 <li>
 Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization.
 </li>
 <li>
 Ensure timely and high-quality operational launches aligned to client commitments.
 </li>
 <li>
 Enable teams to meet productivity, quality, and delivery benchmarks consistently.
 </li>
 </ul>
 
 
 Governance, Execution &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Establish and drive strong global governance models, reporting cadence, and performance dashboards.
 </li>
 <li>
 Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions.
 </li>
 <li>
 Identify opportunities for continuous improvement across delivery, execution, and customer experience.
 </li>
 <li>
 Contribute to building scalable, resilient delivery models that support Konecta&rsquo;s long-term global growth.
 </li>
 </ul>
 
 
 Leadership &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership capability within matrixed organizations, with the ability to influence without direct authority.
 </li>
 <li>
 High level of business and commercial acumen.
 </li>
 <li>
 Excellent cross-cultural communication, interpersonal, and presentation skills.
 </li>
 <li>
 Fluency in English is essential; additional languages are an advantage.
 </li>
 <li>
 High emotional intelligence, sound judgment, and strong executive presence.
 </li>
 <li>
 Comfortable operating in fast-paced, complex, global environments.
 </li>
 </ul>
 
 
 
 
 
 3. Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Global account and program leadership
 </li>
 <li>
 Strong customer and executive stakeholder management
 </li>
 <li>
 Business and commercial acumen
 </li>
 <li>
 Ability to manage people outcomes within a business role
 </li>
 <li>
 Influence in matrixed, cross-functional environments
 </li>
 <li>
 Cross-cultural communication and executive presence
 </li>
 <li>
 Structured execution, governance, and risk management
 </li>
 <li>
 Data-driven decision-making and problem-solving
 
 
 </li>
 </ul>
 
 
 
 
 
 4. Education &amp; Experience Requirements Education
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in program management, account management, or customer-facing business leadership roles.
 </li>
 <li>
 Proven experience managing
 
 multinational or large, complex enterprise accounts
 
 across regions.
 </li>
 <li>
 Strong exposure to
 
 BPO, IT services, or professional services environments
 
 .
 </li>
 <li>
 Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams.
 </li>
 <li>
 Prior experience working with
 
 US-based and global enterprise clients
 
 is mandatory.
 </li>
 <li>
 Commercial awareness and customer centricity
 </li>
 </ul>
 
 
 
 
 
 5. Tools / Systems Knowledge
 
 
 <ul>
 <li>
 Familiarity with global delivery, governance, and performance-tracking systems
 </li>
 <li>
 Exposure to customer engagement and stakeholder communication platforms
 </li>
 <li>
 Ability to leverage data and dashboards to monitor delivery health and outcomes
 </li>
 <li>
 Comfortable adapting to new tools and systems across global environments
 </li>
 <li>
 Experience working with enterprise program management and reporting tools
 </li>
 </ul>
 
 
 
 
 
 6. Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer satisfaction and stakeholder confidence across global accounts
 </li>
 <li>
 Achievement of program delivery milestones, timelines, and quality standards
 </li>
 <li>
 Revenue growth, account expansion, and margin adherence
 </li>
 <li>
 Stability, engagement, and performance of global delivery teams
 </li>
 <li>
 Effectiveness of cross-regional governance and issue resolution
 </li>
 <li>
 Timeliness and success of onboarding, ramp-ups, and project launches
 </li>
 <li>
 Proactive risk identification and mitigation
 </li>
 <li>
 Consistency in execution across regions and markets
 </li>
 <li>
 Churn, retention, and recruitment metrics
 </li>
 </ul>
 
 
 
 
 
 7. Additional Requirements
 
 
 <ul>
 <li>
 Willingness and flexibility for
 
 extensive international travel
 
 , including frequent travel to the
 
 United States
 
 .
 </li>
 <li>
 Ability to work across
 
 multiple time zones
 
 and support global stakeholders.
 </li>
 <li>
 Comfortable operating in
 
 ambiguous, fast-evolving environments
 
 with high ownership.
 </li>
 <li>
 Strong judgment in handling sensitive customer, delivery, and people-related matters.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution.
 </li>
 <li>
 High levels of professionalism, confidentiality, and accountability.
 </li>
 </ul>
 
 
 
 
 
 About Konecta
 
 
 
 Konecta is a global leader in experience-driven solutions, combining human expertise with advanced digital and AI-enabled capabilities to transform customer and employee experiences. With a presence in over
 
 26 countries
 
 , more than
 
 120,000 professionals
 
 , and support in
 
 30+ languages
 
 , Konecta partners with organizations across industries to deliver tailored, end-to-end solutions that drive engagement, performance, and growth. The company operates with a strong commitment to innovation, collaboration, and making every connection meaningful, while redefining what&rsquo;s possible in the age of AI-powered experience management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 If you thrive in
 
 complex, global environments
 
 , enjoy orchestrating large-scale programs, and can balance
 
 customer expectations with execution excellence
 
 , Konecta offers a platform where you can make a visible, lasting impact.
 
 <ul>
 <li>
 Be the
 
 central owner for a premier, multinational global account
 
 , with real accountability and influence across regions and senior client stakeholders.
 </li>
 <li>
 Work with a
 
 global CX and digital services leader operating across 26+ countries
 
 , supporting some of the world&rsquo;s most recognized brands.
 </li>
 <li>
 Play a pivotal role in
 
 shaping global delivery, governance, and customer strategy
 
 , directly impacting revenue growth and long-term partnerships.
 </li>
 <li>
 Experience a culture that values
 
 ownership, decisiveness, and outcome-driven leadership
 
 , giving you the autonomy to lead from Day 1.
 </li>
 <li>
 Collaborate with diverse, high-performing teams across geographies, gaining unmatched exposure to
 
 global delivery models and executive engagement
 
 .
 </li>
 <li>
 Be part of Konecta&rsquo;s
 
 India growth journey
 
 , while operating at a truly global scale with opportunities for mobility and leadership visibility.
 </li>
 <li>
 Contribute to Konecta&rsquo;s evolution as the CX landscape advances-where
 
 scale, quality, technology, and people leadership
 
 come together to deliver differentiated outcomes for clients.
 </li>
 </ul>
</div>

Program Manager & Customer Manager– Global Accounts

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