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crm administrator data analyst

Naffco

<div><div>Job Summary: 
A CRM Administrator/ Data Analyst manages and supports a company&rsquo;s Customer Relationship Management (CRM) system &mdash; ensuring data accuracy, user access, and efficient workflows. The candidate should have a basic understanding of CRM platforms, good data handling skills and strong attention to detail.
Core Responsibilities:<ul><li>
Manage and update customer data in the CRM</li><li>
Support users with basic CRM issues</li><li>
Create simple reports</li><li>
Maintain data accuracy and documentation</li><li>
Assist with basic workflow and system updates</li><li>
Collaborate with cross-functional teams to understand data requirements and provide timely and accurate reports that meet business needs.</li><li>
Conduct thorough data cleansing and validation processes to ensure data integrity and reliability before analysis</li></ul>
Skills Required:<ul><li>
Basic CRM knowledge</li><li>
MS office skills</li><li>
Understanding of sales &amp; marketing processes</li><li>
Strong communication and problem-solving</li><li>
High attention to detail</li><li>
Patience and ability to support users</li><li>
Good documentation &amp; organization skills</li><li>
Comfortable working with large datasets and multiple data sources; demonstrable experience of data cleaning, validation and reconciliation.</li><li>
Effective written and verbal communication skills and experience working collaboratively across functional teams.</li></ul>
Qualifications &amp; Additional Information:<ul><li>
Bachelor's degree</li><li>
Minimum of 2-3 years of experience in a data analyst role</li><li>
Commitment to maintaining confidentiality and complying with company governance, security and data protection standards.</li><li>
Exceptional problem-solving skills with a strong analytical mindset, able to interpret complex data sets with ease.</li><li>
Strong time management skills and ability to meet tight deadlines.</li><li>
Ability to work independently and collaboratively within a team, demonstrating flexibility in adapting to changing priorities.</li><li>
Fluency in English; additional languages are an advantage to enhance communication</li></ul></div></div>

CRM Administrator/ Data Analyst

IC Markets

<div>
 
 
 IC Markets Global
 
 , we&rsquo;re driven by a simple mission &mdash; to empower traders of all levels with the tools, technology, and support they need to succeed.
 
 
 We provide access to cutting-edge trading platforms, ultra-low latency, and deep liquidity &mdash; creating opportunities that were once only available to institutions and high-net-worth investors.
 
 
 Our people are at the heart of everything we do. Backed by a management team with decades of experience across Asia, Europe, and North America, we combine global expertise with a commitment to integrity, innovation, and service excellence.
 
 
 At
 
 IC Markets Global
 
 , we&rsquo;re not just redefining online forex trading &mdash; we&rsquo;re building a trading community where every client can trade with confidence.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are looking for a
 
 Salesforce Business Analyst
 
 to play a key role in our transition from the legacy Back Office CRM to Salesforce CRM. The role will focus on analyzing existing processes, gathering business requirements, and ensuring a smooth migration of data, functionality, and workflows into Salesforce. The Salesforce Business Analyst will serve as the bridge between business stakeholders, IT, and the Salesforce implementation team, ensuring that the new CRM meets business needs and is adopted successfully across the organization.
 
 
 
 
 
 
 1. Requirements Gathering &amp; Migration Analysis
 
 
 <ul>
 <li>
 Work with the Product Owner and the dev team to understand business needs and legacy CRM processes.
 </li>
 <li>
 Conduct workshops and interviews to gather requirements for Salesforce CRM.
 </li>
 <li>
 Map
 
 current state (legacy CRM)
 
 processes to
 
 future state (Salesforce CRM)
 
 capabilities.
 </li>
 <li>
 Identify gaps, redundancies, and opportunities for process improvement.
 </li>
 </ul>
 
 
 
 
 2. Solution Design &amp; Transition Support
 
 
 <ul>
 <li>
 Collaborate with Salesforce Product Owner, Salesforce Architects, Admins, and Developers to design migration-friendly solutions.
 </li>
 <li>
 Define requirements for data migration, record sharing, and user access models.
 </li>
 <li>
 Ensure the Salesforce solution replicates necessary functionality from the legacy CRM while leveraging Salesforce best practices.
 </li>
 <li>
 Support change management and process optimization during the transition.
 </li>
 </ul>
 
 
 
 
 
 3. Documentation
 
 
 <ul>
 <li>
 Document requirements, business processes, and data mapping from the legacy CRM to Salesforce.
 </li>
 <li>
 Maintain migration playbooks, process flowcharts, and knowledge base materials.
 </li>
 <li>
 Create training guides and user manuals for end-users transitioning to Salesforce.
 </li>
 </ul>
 
 
 
 
 4. Testing &amp; Validation
 
 
 <ul>
 <li>
 Define and execute test cases for migrated data, workflows, and integrations.
 </li>
 <li>
 Participate in
 
 system testing, UAT, and cutover validation
 
 .
 </li>
 <li>
 Ensure data accuracy, system stability, and compliance during migration.
 </li>
 <li>
 Log and track issues during migration, ensuring timely resolution.
 </li>
 </ul>
 
 
 
 
 
 5. Stakeholder Communication &amp; Change Management
 
 
 <ul>
 <li>
 Act as the liaison between business teams and technical teams during the transition.
 </li>
 <li>
 Communicate migration timelines, risks, and progress updates clearly.
 </li>
 <li>
 Organize stakeholder walkthroughs and ensure business buy-in on migrated processes.
 </li>
 <li>
 Support adoption through training sessions and user support.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Proven experience as a Salesforce Business Analyst (at least 1 year) -
 
 essential
 
 </li>
 <li>
 Experience in trading/financial services CRM environments
 
 - essential
 
 </li>
 <li>
 Salesforce Administrator or Business Analyst certification
 
 - essential
 
 </li>
 <li>
 Strong knowledge of at least one of the clouds:
 
 Salesforce Sales Cloud and Service Cloud
 
 </li>
 <li>
 Experience in
 
 data mapping, data migration, and process re-engineering
 
 .
 </li>
 <li>
 Familiarity with record sharing models, user access requirements, and compliance constraints.
 </li>
 <li>
 Excellent documentation, analytical, and problem-solving skills.
 </li>
 <li>
 Strong communication and facilitation skills with ability to engage non-technical stakeholders.
 </li>
 </ul>
 
 
</div>

Salesforce Business Analyst

Mena Capital Financial Services LLC

Industry: Forex / Financial Services Location: UAE Experience Required: Minimum 3 years (Forex Brokerage mandatory)Job SummaryWe are seeking a highly skilled CRM Administrator with hands-on experience in the Forex trading industry to manage, customize, and optimize our CRM systems. The ideal candidate will support sales, retention, compliance, and operations teams by ensuring smooth CRM functionality, data accuracy, reporting, and system integrations in line with regulatory requirements in the UAE.Key Responsibilities :CRM Management &amp; Administration<ul><li>Administer and maintain the CRM platform used for Forex trading operations (e.g., MT4/MT5 CRM, Salesforce, Zoho, HubSpot, or proprietary CRM).</li><li>Configure user roles, permissions, workflows, pipelines, and automation rules.</li><li>Ensure seamless integration between CRM, trading platforms (MT4/MT5), payment gateways, KYC/AML systems, and marketing tools.</li><li>Monitor system performance and resolve CRM-related issues promptly.</li></ul>Forex Operations Support<ul><li>Manage client lifecycle from lead generation to account activation, trading, and retention.</li><li>Handle CRM configurations related to IB management, rebates, commissions, and affiliate tracking.</li><li>Support sales and dealing teams with accurate client data and real-time reporting.</li><li>Monitor deposits, withdrawals, trading activity, and account status through CRM.</li></ul>Data Management &amp; Reporting<ul><li>Maintain data accuracy, integrity, and security within the CRM.</li><li>Generate daily, weekly, and monthly reports on leads, conversions, trading volume, deposits, withdrawals, and revenue.</li><li>Provide customized dashboards and reports for management and compliance teams.</li><li>Analyze CRM data to identify performance trends and improvement areas.</li></ul>Compliance &amp; Regulatory Support<ul><li>Ensure CRM processes align with UAE regulatory requirements (SCA, DFSA, ADGM, as applicable).</li><li>Manage KYC, AML, and client documentation workflows within the CRM.</li><li>Assist compliance teams during audits by providing CRM reports and records.</li><li>Ensure secure handling of sensitive client information.</li></ul>System Enhancement &amp; Coordination<ul><li>Coordinate with IT, vendors, and CRM providers for upgrades, enhancements, and bug fixes.</li><li>Test new features, integrations, and workflows before deployment.</li><li>Provide CRM training and ongoing support to sales, retention, and operations teams.</li><li>Document CRM processes, SOPs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 3 years of experience as a CRM Administrator in a Forex brokerage or trading firm.</li><li>Strong understanding of Forex trading operations, client lifecycle, IB structures, and trading platforms (MT4/MT5).</li><li>Hands-on experience with CRM systems used in Forex environments.</li><li>Knowledge of KYC/AML processes and regulatory compliance in the UAE.</li><li>Advanced reporting and data analysis skills.</li><li>Proficiency in Excel and CRM reporting tools.</li><li>Strong problem-solving, communication, and coordination skills.</li><li>Ability to work in a fast-paced, regulated financial environment.</li></ul>Preferred Qualifications<ul><li>Experience working with regulated Forex brokers in the UAE.</li><li>Familiarity with automation tools, APIs, and CRM integrations.</li><li>Knowledge of client retention strategies and sales funnel optimization.</li><li>Experience supporting multilingual sales teams.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Opportunity to work with a regulated Forex brokerage.</li><li>Career growth in a dynamic financial services environment.</li><li>Professional and performance-driven work culture.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current Salary Package (AED) ?</li><li>What is your expecting Salary Package ( AED) ?</li><li>Are you available to Join Immediately ?</li><li>Please provide the Forex Firm/broker name you have worked with ?</li></ul>Experience:<ul><li>Forex Industry: 1 year (Required)</li><li>CRM/ERP Administrator: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

ERP & CRM Admin - Back Office

Industry: Forex / Financial Services Location: UAE Experience Required: Minimum 3 years (Forex Brokerage mandatory)Job SummaryWe are seeking a highly skilled CRM Administrator with hands-on experience in the Forex trading industry to manage, customize, and optimize our CRM systems. The ideal candidate will support sales, retention, compliance, and operations teams by ensuring smooth CRM functionality, data accuracy, reporting, and system integrations in line with regulatory requirements in the UAE.Key Responsibilities :CRM Management &amp; Administration<ul><li>Administer and maintain the CRM platform used for Forex trading operations (e.g., MT4/MT5 CRM, Salesforce, Zoho, HubSpot, or proprietary CRM).</li><li>Configure user roles, permissions, workflows, pipelines, and automation rules.</li><li>Ensure seamless integration between CRM, trading platforms (MT4/MT5), payment gateways, KYC/AML systems, and marketing tools.</li><li>Monitor system performance and resolve CRM-related issues promptly.</li></ul>Forex Operations Support<ul><li>Manage client lifecycle from lead generation to account activation, trading, and retention.</li><li>Handle CRM configurations related to IB management, rebates, commissions, and affiliate tracking.</li><li>Support sales and dealing teams with accurate client data and real-time reporting.</li><li>Monitor deposits, withdrawals, trading activity, and account status through CRM.</li></ul>Data Management &amp; Reporting<ul><li>Maintain data accuracy, integrity, and security within the CRM.</li><li>Generate daily, weekly, and monthly reports on leads, conversions, trading volume, deposits, withdrawals, and revenue.</li><li>Provide customized dashboards and reports for management and compliance teams.</li><li>Analyze CRM data to identify performance trends and improvement areas.</li></ul>Compliance &amp; Regulatory Support<ul><li>Ensure CRM processes align with UAE regulatory requirements (SCA, DFSA, ADGM, as applicable).</li><li>Manage KYC, AML, and client documentation workflows within the CRM.</li><li>Assist compliance teams during audits by providing CRM reports and records.</li><li>Ensure secure handling of sensitive client information.</li></ul>System Enhancement &amp; Coordination<ul><li>Coordinate with IT, vendors, and CRM providers for upgrades, enhancements, and bug fixes.</li><li>Test new features, integrations, and workflows before deployment.</li><li>Provide CRM training and ongoing support to sales, retention, and operations teams.</li><li>Document CRM processes, SOPs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 3 years of experience as a CRM Administrator in a Forex brokerage or trading firm.</li><li>Strong understanding of Forex trading operations, client lifecycle, IB structures, and trading platforms (MT4/MT5).</li><li>Hands-on experience with CRM systems used in Forex environments.</li><li>Knowledge of KYC/AML processes and regulatory compliance in the UAE.</li><li>Advanced reporting and data analysis skills.</li><li>Proficiency in Excel and CRM reporting tools.</li><li>Strong problem-solving, communication, and coordination skills.</li><li>Ability to work in a fast-paced, regulated financial environment.</li></ul>Preferred Qualifications<ul><li>Experience working with regulated Forex brokers in the UAE.</li><li>Familiarity with automation tools, APIs, and CRM integrations.</li><li>Knowledge of client retention strategies and sales funnel optimization.</li><li>Experience supporting multilingual sales teams.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Opportunity to work with a regulated Forex brokerage.</li><li>Career growth in a dynamic financial services environment.</li><li>Professional and performance-driven work culture.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current Salary Package (AED) ?</li><li>What is your expecting Salary Package ( AED) ?</li><li>Are you available to Join Immediately ?</li><li>Please provide the Forex Firm/broker name you have worked with ?</li></ul>Experience:<ul><li>Forex Industry: 1 year (Required)</li><li>CRM/ERP Administrator: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

ERP & CRM Admin -Forex - Back Office

SNT DERMATOLOGY CLINIC

We&rsquo;re Hiring &ndash; Clinic Administrator (JVC, Dubai)Are you organized, responsible, and passionate about the beauty and aesthetics field? Our modern and welcoming aesthetic clinic is looking for a Clinic Administrator to join our growing team.What We&rsquo;re Looking For:<ul><li>Previous experience in administrative or front desk roles, ideally in a clinic or beauty environment</li><li>Fluency in English and Arabic (spoken and written)</li><li>Strong skills in CRM systems, Excel, and client data management</li><li>Excellent communication, organization, and attention to detail</li><li>A proactive attitude and professional appearance</li></ul>Main Responsibilities:<ul><li>Greet and assist clients with warmth and professionalism</li><li>Manage bookings, schedules, and client follow-ups through the CRM system</li><li>Support doctors and therapists with daily coordination</li><li>Maintain a clean, organized, and welcoming reception area</li><li>Handle administrative and reporting tasks as required</li></ul>Salary: 5,000 AED per monthWe offer a supportive, elegant work environment where you can grow your skills and be part of a friendly, passionate team.Interested? Apply today with your updated CV &mdash; we&rsquo;d love to meet you. Let&rsquo;s grow together in beauty and excellence.Job Type: Full-timePay: From AED5,000.00 per month

Clinic Administrator

EDGE INTEGRATED TECHNICAL SERVICES LLC

Job Description:We are looking for a Zoho CRM Developer / Analyst who can independently design, develop, and customize Zoho CRM modules to meet business requirements. The ideal candidate will have hands-on experience in building workflows, automation, reports, and integrations while ensuring smooth functionality across departments.You will work closely with management and internal teams to understand process needs, optimize CRM usage, and enhance data-driven decision-making.Key Responsibilities:<ul><li>Design and develop custom Zoho CRM modules, fields, layouts, and dashboards.</li><li>Create and manage workflows, automation, and blueprints to streamline business operations.</li><li>Customize CRM functions using Deluge scripting and ensure system efficiency.</li><li>Integrate Zoho CRM with other Zoho applications (Books, Projects, Creator, etc.) and third-party tools.</li><li>Analyze existing processes and recommend system improvements to enhance productivity.</li><li>Troubleshoot technical issues and implement timely solutions.</li><li>Ensure data integrity and accuracy across all CRM modules.</li><li>Prepare reports, performance metrics, and analytics as required by management.</li><li>Work independently on CRM development projects with minimal supervision.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience in Zoho CRM development.</li><li>Strong understanding of Deluge scripting, API integration, and Zoho ecosystem.</li><li>Proven experience in module creation and customization.</li><li>Ability to work independently and deliver results within deadlines.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and documentation abilities.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you create the CRM Modules on your own?</li><li>Can you work Independently at Backend?</li><li>Can you work as Zoho CRM Analyst?</li></ul>

Zoho CRM Developers

AL ZAABI GROUP

Job SummaryWe are looking for a proactive and detail-oriented Document Controller / Analyst / Administrator to support daily operations by managing documents, organizing data, and ensuring smooth administrative processes. This role is ideal for fresh graduates with strong organizational and analytical skills who are eager to start their career in the UAE.Key ResponsibilitiesDocument Control<ul><li>Manage, update, and maintain company documents, forms, contracts, and records.</li><li>Ensure all documents are properly indexed, filed, and securely stored.</li><li>Review documents for accuracy and completeness before submission or approval.</li><li>Distribute and track documents to relevant departments.</li><li>Ensure compliance with company standards and confidentiality practices.</li></ul>Data &amp; Analysis Support<ul><li>Update internal databases, spreadsheets, and dashboards.</li><li>Prepare simple reports and summaries from available data.</li><li>Assist the team in basic data analysis and verification.</li><li>Identify document trends, errors, or gaps for improvement.</li></ul>Administrative Duties<ul><li>Coordinate with internal teams for document requests and approvals.</li><li>Manage correspondence, emails, and office communications.</li><li>Schedule meetings, maintain calendars, and support daily office operations.</li><li>Assist in preparing presentations, reports, and departmental documents.</li><li>Handle scanning, printing, photocopying, and basic office tasks.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, IT, or any related field.</li><li>Freshers are encouraged to apply (0&ndash;1 year experience).</li><li>Strong knowledge of MS Office (Excel, Word, PowerPoint).</li><li>Good communication and coordination skills.</li><li>High level of accuracy, attention to detail, and organizational ability.</li><li>Ability to multitask and work under minimal supervision.</li><li>Positive attitude and willingness to learn.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthWork Location: In person

Document Controller and Admin

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