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EXA Capital, Inc

Job Title: CRM Analyst (Sales &amp; Marketing) Position Type: Full-time, Permanent Location: Karachi, Pakistan Working Arrangements: Hybrid Working Hours: 11AM - 08PMAbout EXA EXA Software SMC Pakistan is a wholly owned subsidiary of EXA Capital, headquartered in the U.S. We Acquire, Build, and Grow enterprise software companies. Our mission is to drive transformation within our companies and create long-term value for our investors, partners, and employees. We build great businesses for life, providing a permanent home to our Founders&rsquo; legacy, employees, and customers.About the Role The role calls for a strategic CRM &amp; Email Marketing Specialist to manage email marketing campaigns, drive targeted outreach, manage CRM platform workflows, provide sales pipeline support and generate actionable reporting to inform decision-making across the business. This role is a cross-functional position that sits at the intersection of marketing, sales, and data.KEY RESPONSIBILITIESEmail Marketing &amp; Campaign Execution- Design, build, and execute email marketing campaigns for both inbound and outbound strategies- Segment audiences and personalize communications based on behavior, personas, and lifecycle stages- A/B test subject lines, templates, send times, and CTAs to optimize performance.- Ensure compliance with email marketing policies (e.g., spam filters, bounce rate &amp; domain reputation)CRM Management &amp; Sales Platform Support- Own the end-to-end management of the CRM stack (e.g., HubSpot, Apollo, Mailchimp, etc)- Ensure proper CRM hygiene, segmentation, and workflows &amp; automation management.- Maintain the sales pipeline with attributed properties, activity and lifecycle stages for leads and customers.- Support the sales team with optimized lead routing, scoring, and enrichment processes.- Track lead progression and conversion velocity through the prospecting stages, measure agent activity, and evaluate sales force efficiency.Data Reporting &amp; Analytics- Develop and maintain dashboards to visualize sales activity, lead health, and conversion rates for accurate reporting.- Analyze campaign performance metrics and provide recommendations for improvement- Report on sales team efficiency, activity KPIs, and pipeline trends- Deliver monthly and quarterly performance summaries to senior leadershipQUALIFICATIONS &amp; EXPERIENCE- Bachelor&rsquo;s degree in marketing, Business, Data Analytics, or a related field- 3+ years of experience in email marketing, CRM management and sales support.- Proficiency with platforms such as HubSpot, Salesforce, Mailchimp, or similar tools- Strong understanding of sales funnels, lead qualification, and marketing automation- Data-savvy with experience in building dashboards using CRMs &amp; analytical tools- Excellent communication skills, knack for branding and attention to detail.- Ability to work cross-functionally in a fast-paced environmentPreferred Skills (Bonus)- Knowledge of HTML/CSS for email design template editing- Experience with CRM implementation and third-party integrations- Familiarity with campaign attribution modeling and multi-channel traffic trackingWhat Success Looks Like in This Role- Email campaigns are timely executed, professionally designed, engaging, and optimized for conversions- Click-Through-Rates and Call-to-Action interactions are improved over time.- Lead conversion time and engagement-per-lead is improved over time- CRM is clean, organized, and fully supports both marketing and sales workflows- Business stakeholders receive clear, actionable insights regularly- The sales team is provided with the support needed for accuracy in sales activity and its correspondingJob Type: Full-timeWork Location: In person

CRM Analyst (Sales & Marketing)

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; CRM Business Analyst</h1> 
Location: Pakistan (Remote) 
Job Type: Full-Time 
Experience: 6+ Years of Experience.<h2 class="jobSectionHeader"> 
Role Title: CRM Business Analyst</h2><h2 class="jobSectionHeader">
Role Purpose:</h2>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Core Responsibilities:</h3><ul><li>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</li><li>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</li><li>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</li><li>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</li><li>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</li><li>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</li><li>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</li><li>
Perform impact assessments for proposed changes and prepare assessment reports when required.</li><li>
Assist team members on cross-functional projects as directed by the Line Manager.</li><li>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</li></ul><h2 class="jobSectionHeader"> 
Qualifications &amp; Experience:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Experience: 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</li><li>
Certifications (Preferred):<ul><li>
IIBA-CCBA</li><li>
IIBA-CBAP</li><li>
PMI-PBA</li></ul></li><li>
Skills:<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent documentation and requirement-gathering skills</li><li>
Ability to communicate effectively in English (written &amp; spoken)</li></ul></li></ul><h2 class="jobSectionHeader"> 
Preferred Background:</h2><ul><li>
Prior experience working in IT or CRM-driven environments</li><li>
Strong understanding of CRM systems, business workflows, and process re-engineering</li><li>
Ability to work collaboratively across technical and business teams</li></ul>
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Senior Business Analyst - CRM

Datamatics Technologies

<div>
 
 
 Job Description &ndash; CRM Business Analyst
 
 
 
 
 
 
 Location:
 
 &nbsp;Pakistan (Remote)
 
 
 
 
 Job Type:
 
 Full-Time&nbsp;
 
 
 Experience:
 
 6+ Years of Experience.
 
 
 
 
 
 Role Title:
 
 CRM Business Analyst
 
 Role Purpose:
 
 
 The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 
 
 The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
 
 
 
 Key Responsibilities:
 
 
 Core Responsibilities:
 
 <ol>
 <li>
 
 Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
 
 </li>
 <li>
 
 Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
 
 </li>
 <li>
 
 Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
 
 </li>
 <li>
 
 Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
 
 </li>
 <li>
 
 Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
 
 </li>
 <li>
 
 Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
 
 </li>
 <li>
 
 Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
 
 </li>
 <li>
 
 Perform impact assessments for proposed changes and prepare assessment reports when required.
 
 </li>
 <li>
 
 Assist team members on cross-functional projects as directed by the Line Manager.
 
 </li>
 <li>
 
 Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
 
 
 </li>
 </ol>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 
 
 Experience:
 
 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
 
 </li>
 <li>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 
 IIBA-CCBA
 
 </li>
 <li>
 
 IIBA-CBAP
 
 </li>
 <li>
 
 PMI-PBA
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Skills:
 
 
 <ul>
 <li>
 
 Strong analytical and problem-solving skills
 
 </li>
 <li>
 
 Excellent documentation and requirement-gathering skills
 
 </li>
 <li>
 
 Ability to communicate effectively in English (written &amp; spoken)
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Preferred Background:
 
 <ul>
 <li>
 
 Prior experience working in IT or CRM-driven environments
 
 </li>
 <li>
 
 Strong understanding of CRM systems, business workflows, and process re-engineering
 
 </li>
 <li>
 
 Ability to work collaboratively across technical and business teams
 
 </li>
 </ul>
</div>

Squarera

We are looking for a Junior Business Analyst to join our team and assist in implementing, maintaining, and improving ERP and CRM systems. The ideal candidate should have strong analytical and communication skills, with the ability to understand business processes and translate them into functional requirements.Key Responsibilities:<ul><li>Assist in the analysis, design, and implementation of ERP and CRM systems.</li><li>Gather and document business requirements through discussions with stakeholders.</li><li>Support data analysis, process mapping, and reporting activities.</li><li>Work closely with technical teams to ensure business needs are properly translated into system configurations.</li><li>Conduct testing and validation of new features or system updates.</li><li>Prepare user manuals and help deliver user training sessions.</li><li>Identify process gaps and recommend improvements to enhance efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in business administration, Information Technology, or a related field.</li><li>2 years of experience as a Business Analyst or in a similar role.</li><li>Basic understanding of ERP and CRM systems.</li><li>Strong communication and documentation skills in English.</li><li>Good analytical thinking and problem-solving skills.</li><li>Ability to work collaboratively in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Familiarity with tools like MS Excel, Power BI, or SQL for data analysis.</li><li>Experience with ERP (e.g., SAP, Odoo, Oracle) or CRM (e.g., Salesforce, HubSpot) platforms.</li></ul>What We Offer:<ul><li>Competitive salary and growth opportunities.</li><li>Exposure to real-time ERP and CRM projects.</li><li>Mentorship and skill development under experienced professionals.</li></ul>Job Type: Full-timeWork Location: In person

Jr. Business Analyst.

Job Title: HubSpot Certified Professional Position Type: Full-time, Permanent Location: Karachi, Pakistan Working Arrangements: Hybrid Working Hours: 11AM - 08PMAbout EXA EXA Software SMC Pakistan is a wholly owned subsidiary of EXA Capital, headquartered in the U.S. We Acquire, Build, and Grow enterprise software companies. Our mission is to drive transformation within our companies and create long-term value for our investors, partners, and employees. We build great businesses for life, providing a permanent home to our Founders&rsquo; legacy, employees, and customers.About the Role The role calls for a strategic HubSpot Certified Professional to manage email marketing campaigns, drive targeted outreach, manage CRM platform workflows, provide sales pipeline support and generate actionable reporting to inform decision-making across the business. This role is a cross-functional position that sits at the intersection of marketing, sales, and data.KEY RESPONSIBILITIESEmail Marketing &amp; Campaign Execution- Design, build, and execute email marketing campaigns for both inbound and outbound strategies- Segment audiences and personalize communications based on behavior, personas, and lifecycle stages- A/B test subject lines, templates, send times, and CTAs to optimize performance.- Ensure compliance with email marketing policies (e.g., spam filters, bounce rate &amp; domain reputation)CRM Management &amp; Sales Platform Support- Own the end-to-end management of the CRM stack (e.g., HubSpot, Apollo, Mailchimp, etc)- Ensure proper CRM hygiene, segmentation, and workflows &amp; automation management.- Maintain the sales pipeline with attributed properties, activity and lifecycle stages for leads and customers.- Support the sales team with optimized lead routing, scoring, and enrichment processes.- Track lead progression and conversion velocity through the prospecting stages, measure agent activity, and evaluate sales force efficiency.Data Reporting &amp; Analytics- Develop and maintain dashboards to visualize sales activity, lead health, and conversion rates for accurate reporting.- Analyze campaign performance metrics and provide recommendations for improvement- Report on sales team efficiency, activity KPIs, and pipeline trends- Deliver monthly and quarterly performance summaries to senior leadershipQUALIFICATIONS &amp; EXPERIENCE- Bachelor&rsquo;s degree in marketing, Business, Data Analytics, or a related field- 3+ years of experience in email marketing, CRM management and sales support.- Proficiency with platforms such as HubSpot, Salesforce, Mailchimp, or similar tools- Strong understanding of sales funnels, lead qualification, and marketing automation- Data-savvy with experience in building dashboards using CRMs &amp; analytical tools- Excellent communication skills, knack for branding and attention to detail.- Ability to work cross-functionally in a fast-paced environmentPreferred Skills (Bonus)- Knowledge of HTML/CSS for email design template editing- Experience with CRM implementation and third-party integrations- Familiarity with campaign attribution modeling and multi-channel traffic trackingWhat Success Looks Like in This Role- Email campaigns are timely executed, professionally designed, engaging, and optimized for conversions- Click-Through-Rates and Call-to-Action interactions are improved over time.- Lead conversion time and engagement-per-lead is improved over time- CRM is clean, organized, and fully supports both marketing and sales workflows- Business stakeholders receive clear, actionable insights regularly- The sales team is provided with the support needed for accuracy in sales activity and its correspondingJob Type: Full-timeWork Location: In person

HubSpot Certified Professional

ACCA Careers

<div>
 
 Job Description
 
 
 
 The Key Account Analyst &ndash; Reporting will be responsible for preparing, analyzing, and presenting detailed reports on key client accounts. This includes leveraging data from QuickBooks, CRM systems, and internal tools to provide actionable insights that enhance client satisfaction, profitability, and operational efficiency.
 
 
 The ideal candidate has a strong background in finance, accounting, or data analytics, with a passion for turning data into strategic information that drives decision-making.
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 <ul>
 <li>
 Develop and maintain comprehensive financial and performance reports for key accounts using QuickBooks, Excel, and BI tools.
 </li>
 <li>
 Collect, clean, and analyze data from multiple sources (QuickBooks, CRM, project management systems) to produce accurate and timely reporting.
 </li>
 <li>
 Prepare weekly, monthly, and quarterly reports summarizing client account performance, trends, and key metrics.
 </li>
 <li>
 Support budgeting, forecasting, and variance analysis for key accounts.
 </li>
 <li>
 Collaborate closely with finance, accounting, and operations teams to ensure alignment and accuracy in all client reporting.
 </li>
 <li>
 Identify trends, risks, and opportunities within client portfolios to inform business strategy and account growth.
 </li>
 <li>
 Assist in automating and streamlining reporting processes using tools such as Excel, Power BI, or Tableau.
 </li>
 <li>
 Maintain data accuracy, confidentiality, and compliance across all reporting activities.
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 ACCA qualification or a degree in Finance, Accounting, or Data Analytics preferred.
 </li>
 <li>
 Proven experience in financial reporting, analysis, or key account management, ideally within healthcare, IT, or finance sectors.
 </li>
 <li>
 Strong proficiency in QuickBooks Online/Desktop, including reporting, reconciliations, and financial data extraction.
 </li>
 <li>
 Advanced knowledge of Microsoft Excel (pivot tables, formulas, macros) and experience with data visualization tools (Power BI, Tableau, or similar).
 </li>
 <li>
 Strong analytical, problem-solving, and organizational skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced, virtual environment.
 </li>
 <li>
 Familiarity with CRM software (e.g., HubSpot, Salesforce) and project management platforms (Asana, Trello, ClickUp) is an advantage.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Detail-oriented and organized
 </li>
 <li>
 Excellent communication and teamwork
 </li>
 <li>
 Proactive and results-driven mindset
 </li>
 </ul>
</div>

Key Account Analyst – Reporting

Aspire92

Job Description:The Key Account Analyst &ndash; Reporting will be responsible for preparing, analyzing, and presenting detailed reports on key client accounts. This includes leveraging data from QuickBooks, CRM systems, and internal tools to provide actionable insights that enhance client satisfaction, profitability, and operational efficiency.The ideal candidate has a strong background in finance, accounting, or data analytics, with a passion for turning data into strategic information that drives decision-making.Key Responsibilities &amp; Duties:<ul><li>Develop and maintain comprehensive financial and performance reports for key accounts using QuickBooks, Excel, and BI tools.</li><li>Collect, clean, and analyze data from multiple sources (QuickBooks, CRM, project management systems) to produce accurate and timely reporting.</li><li>Prepare weekly, monthly, and quarterly reports summarizing client account performance, trends, and key metrics.</li><li>Support budgeting, forecasting, and variance analysis for key accounts.</li><li>Collaborate closely with finance, accounting, and operations teams to ensure alignment and accuracy in all client reporting.</li><li>Identify trends, risks, and opportunities within client portfolios to inform business strategy and account growth.</li><li>Assist in automating and streamlining reporting processes using tools such as Excel, Power BI, or Tableau.</li><li>Maintain data accuracy, confidentiality, and compliance across all reporting activities.</li></ul>Requirements &amp; Qualifications:<ul><li>ACCA qualification or a degree in Finance, Accounting, or Data Analytics preferred.</li><li>Proven experience in financial reporting, analysis, or key account management, ideally within healthcare, IT, or finance sectors.</li><li>Strong proficiency in QuickBooks Online/Desktop, including reporting, reconciliations, and financial data extraction.</li><li>Advanced knowledge of Microsoft Excel (pivot tables, formulas, macros) and experience with data visualization tools (Power BI, Tableau, or similar).</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Ability to manage multiple priorities in a fast-paced, virtual environment.</li><li>Familiarity with CRM software (e.g., HubSpot, Salesforce) and project management platforms (Asana, Trello, ClickUp) is an advantage.</li></ul>Skills:<ul><li>Detail-oriented and organized</li><li>Excellent communication and teamwork</li><li>Proactive and results-driven mindset</li></ul>Job Type: Full-timeWork Location: Remote

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296 crm analyst jobs IN Karachi

CRM Analyst (Sales & Marketing)

Senior Business Analyst - CRM

Senior Business Analyst - CRM

Jr. Business Analyst.

HubSpot Certified Professional

Key Account Analyst – Reporting

Key Account Analyst – Reporting