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crm consultant

BlackStone eIT

Responsibilities <ul> <li>Work closely with clients to understand their CRM requirements and business objectives.</li> <li>Conduct assessments of existing CRM processes and identify areas for improvement.</li> <li>Design and configure CRM solutions to support sales, marketing, and customer service functions.</li> <li>Facilitate workshops and training sessions to educate clients on effective CRM practices and tool usage.</li> <li>Develop functional specifications and collaborate with technical teams to ensure alignment with client requirements.</li> <li>Drive user acceptance testing and gather feedback to refine CRM implementations.</li> <li>Provide ongoing support and troubleshooting for clients post-implementation.</li> <ul> <li>In-depth knowledge and experience in cloud based CRM solutions like, Microsoft Dynamics 365 or Salesforce.</li> <li>Understanding of higher education processes and persona journeys in a Higher Education Academic Institution.</li> <li>Understanding of sales, marketing, and customer service processes to optimize CRM workflows and support business objectives.</li> <li>Experience managing CRM implementations, upgrades, and integrations, familiar with Agile/Scrum methodologies.</li> <li>Understanding of UI/UX principles, with knowledge of HTML, CSS, JavaScript to enhance CRM usability.</li> <li>Ability to configure and customize CRM systems, including workflows, automation rules, dashboards, reports, and user roles/permissions.</li> <li>Proficient in SQL, Oracle, SQL Server and writing complex queries for data extraction, analysis, and integrity.</li> <li>Experience integrating CRM with Student Information System like Banner, Oracle Fusion ERP, marketing automation, customer service, and third-party systems using APIs, Webhooks, REST and middleware (like Microsoft Azure API Management , MuleSoft, Dell Boomi etc.).</li> <li>Proficiency in Apex, JavaScript, C#, Python, X++, and CRM-specific coding for customization, automation, and reporting.</li> <li>Expertise in data migration, cleansing, mapping, and ensuring accuracy across systems.</li> <li>Strong skills to diagnose and resolve performance, integration, and data issues.</li> <li>Knowledge of data security, role-based access control, and regulations (TDRA, GDPR, CCPA, HIPAA etc.).</li> <li>Cloud &amp; SaaS Technologies: Familiarity with Azure, AWS, Oracle, Google Cloud, and management of cloud-based CRM platforms.</li> <li>User Support &amp; Training: Ability to provide training, documentation, and ongoing support for CRM users.</li> <li>Experience with CRM analytics, reporting tools (Power BI, Tableau etc.) to deliver actionable insights.</li> <li>Ability to manage CRM updates and new feature rollouts, ensuring minimal business disruption.</li> <li>Strong collaboration, communication, adaptability, and stakeholder management skills.</li> <li>Should have Project Management Experience</li> </ul> </ul><ul> <li>Bachelor's degree in Business Administration, Information Technology, or a related field.</li> <li>Minimum of 6 years of experience in a CRM functional consulting role.</li> <li>Strong knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics CRM) and best practices.</li> <li>Experience with designing and configuring CRM modules related to sales, marketing, and customer service.</li> <li>Excellent analytical skills and the ability to translate business requirements into functional specifications.</li> <li>Outstanding communication and interpersonal skills for effective stakeholder engagement.</li> <li>Proven ability to manage multiple projects and clients simultaneously.</li> <li>CRM certifications (e.g., Salesforce Certified Administrator, Microsoft Certified: Dynamics 365 Fundamentals) are a plus.</li> <li>Experience in Agile project methodologies is desirable.</li> </ul> <ul> <li>Paid Time Off</li> <li>Training &amp; Development</li> <li>Performance Bonus</li> </ul>

CRM Functional Consultant

Roboxa Technologies Pvt Ltd

send resume Conduct workshops with business users to understand CRM/CMM business processes and gather requirements.Configure and customize SAP CRM/CMM modules, including partner functions, interaction centers, and Web UI.Lead end-to-end implementation, data migration, and middleware setup for CRM solutions. Integrate CRM/CMM with SAP S/4HANA modules (SD, MM, FI), SAP BW, and third-party systems. Prepare test scenarios, conduct UAT, and resolve functional issues.Deliver user training and documentation for CRM/CMM operations.Provide ongoing support, troubleshoot issues, and implement system enhancements.

SAP CRM Functional Consultant

Easygenerator

In this role you'll be part of the business applications team, a small global team consisting of product owners, functional and technical consultants and data engineers with a hands-on attitude. Working with stakeholders throughout the company, we are responsible for the implementation, on-going development and maintenance of our internal application landscape of which Dynamics is the core. Over the next 1-2 years we will be implementing a number of additional modules or related applications, such as Business Central, Marketing, Project Operations and Customer Service, in which you could play a key role. <ul> <li>Lead the customization and configuration of Dynamics 365 entities, forms, and views.</li> <li>Develop advanced canvas apps, model-driven apps, and portal apps using Power Apps.</li> <li>Design and implement complex automated workflows using Power Automate.</li> <li>Provide extensive knowledge and experience with Dynamics 365 modules, ensuring optimal implementation and utilization of CRM, Sales, and Business Central functionalities.</li> <li>Conduct in-depth business analysis, gather complex requirements, and translate them into comprehensive technical specifications.</li> <li>Design and implement end-to-end solutions based on client needs, adhering to best practices in solution architecture.</li> <li>Effectively communicate with stakeholders, translating technical concepts into understandable terms for non-technical stakeholders and vice versa.</li> <li>Collaborate with cross-functional teams and provide leadership within a team environment.</li> <li>Manage and navigate relationships with key stakeholders, providing strategic guidance based on technical and functional expertise.</li> </ul>

Dynamics 365 - CRM - Functional Consultant

SAM Manpower & Career Services

6-10 years of experience with 4 6 years of experience in Microsoft Dynamics 365 CRM in a functional or business analyst role. Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is preferred.

Dynamics 365 CRM Functional Consultant

Rajan Gupta

Job Title: Microsoft Dynamics 365 Functional Consultant Location: Dubai Experience: 6 to 10 Years Employment Type: Permanent Joining: Immediate Joiners Preferred <div>Role: CRM Architect</div><div>Industry Type: Recruitment / Staffing</div><div>Department: Engineering - Software &amp; QA</div><div>Employment Type: Full Time, Permanent</div><div>Role Category: Software Development</div><div>Education</div><div>UG: Any Graduate</div>

Microsoft Dynamics 365 Functional Consultant

Property Station

About Us: We are a Web Branding &amp; Web Marketing Company that offers quality Search Engine Optimization (SEO) services, Social Media Marketing, Pay-per-Click (PPC), and various other Internet Marketing Solutions.As one of the fastest-growing companies in the field of brand development and promotion, we combine technology and innovation to transform ideas into successful brands. Our services include Website Development &amp; Design, Social Media Marketing, SEO, and Graphic Design, all aimed at ensuring significant growth for our clients&rsquo; businesses.Our Internet Marketing and Promotion strategies strictly follow Google SEO Guidelines and White Hat SEO techniques, ensuring genuine, ethical, and long-term results for our valued clients.Job Brief: We are looking for a high-performing Sales Marketing Consultant from the Digital Marketing and CRM industry to help us meet our customer acquisition and revenue growth goals.You will be responsible for promoting our software solutions, driving sales performance, and implementing effective marketing strategies to keep our company competitive and innovative.Key Responsibilities:<ul><li>Conduct market research to understand customer trends and needs.</li><li>Develop and execute effective marketing plans and campaigns.</li><li>Build and maintain strong relationships with clients and partners.</li><li>Set marketing objectives and monitor performance metrics.</li><li>Analyze data to identify trends and improve marketing effectiveness.</li><li>Use digital platforms and media channels to reach targeted audiences.</li><li>Study market trends, competitor activities, and customer feedback.</li><li>Achieve growth and hit sales targets.</li><li>Design and implement strategic business plans to expand the company&rsquo;s client base.</li><li>Present sales, revenue, and performance reports to management.</li><li>Identify new market opportunities and stay informed on competition.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree required.</li><li>Proven experience in CRM and Digital Marketing (experience meeting/exceeding sales targets preferred).</li><li>Strong existing client network is an advantage.</li><li>Excellent communication and presentation skills.</li><li>Ability to lead the sales process from planning to closing deals.</li><li>Strong analytical and strategic thinking abilities.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Continuous training and professional development opportunities.</li><li>A collaborative and dynamic work environment.</li><li>Opportunities for career growth and advancement.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Job Opportunity – Digital Marketing & Sales Consultant

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ideal senior technical consultant demonstrates thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants (Developers) deliver technical solutions to meet the customer&rsquo;s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
YOUR IMPACT: Responsibilities
<ul><li>Become a highly certified and recognized Salesforce expert
</li><li>Help clients consistently meet/exceed goals and metrics
</li><li>Contribute to customer success through front and backend solution development and release management
</li><li>Deliver high client satisfaction (CSAT)
</li><li>Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture &amp; design, environment management, testing, and Salesforce Platform education.
</li><li>Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer&rsquo;s infrastructure.
</li><li>Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.
</li><li>Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
</li><li>Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
</li><li>Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
</li><li>Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.
</li></ul>MINIMUM QUALIFICATIONS
<ul><li>3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
</li><li>2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
</li><li>Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.
</li><li>Experience with Waterfall and/or Agile implementation methodologies.
</li><li>Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
</li><li>Proven ability to analyze, design, and optimize business processes via technology and integration.
</li><li>Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
</li><li>Polished speaker with the ability to evangelize best practices at various levels within a large organization.
</li><li>A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
</li><li>Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
</li><li>Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
</li><li>Travel to client site (average of 50%), but maybe higher or lower based on the client engagement.
</li><li>Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.
</li><li>Proficiency in English AND Arabic languages.
</li><li>Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Advanced Administrator, Salesforce Certified Marketing Cloud Administrator
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Senior Technical Consultant

Explore 2086+ Crm consultant in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.