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crm specialist

Sweater

<div>We are looking for a passionate CRM Specialist to manage and execute customer relationship strategies that enhance retention, loyalty, and engagement. The ideal candidate will be data-driven, detail-oriented, and experienced in CRM tools such as CleverTap, Braze, or WebEngage.
You&rsquo;ll play a key role in building personalized customer journeys, analyzing performance, and optimizing campaigns to deliver exceptional customer experiences.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Manage and implement CRM strategies to increase customer retention and improve loyalty.
</li><li>Analyze customer data to identify segments and understand user behavior.
</li><li>Design and execute customer journeys and lifecycle campaigns using platforms like CleverTap, Braze, or WebEngage.
</li><li>Prepare weekly and monthly analytical reports to evaluate campaign performance and insights.
</li><li>Collaborate closely with Marketing, Tech, and Customer Service teams to enhance the overall customer experience.
</li><li>Conduct A/B testing before campaign launches to ensure message accuracy and timing effectiveness.
</li><li>Continuously review and validate data within the CRM platform to ensure accuracy and resolve any issues.
</li><li>Propose creative and innovative ideas to boost customer engagement and retention.
</li></ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Marketing, Business Administration, Data Analytics, or related field.</li>
<li>Proven experience in CRM management, marketing automation, or customer lifecycle marketing.
</li><li>Hands-on experience with CRM platforms (e.g., CleverTap, Braze, WebEngage, or similar).
</li><li>Strong analytical and problem-solving skills with the ability to interpret customer data.
</li><li>Excellent communication and collaboration skills.
</li><li>Attention to detail and a passion for improving the customer experience.
</li></ul>Benefits
 Why Join Sweater
At Sweater, we believe in building lasting customer relationships through data, creativity, and collaboration. You&rsquo;ll be part of a forward-thinking team that values innovation, ownership, and impact.<ul>
<li>
Opportunities for growth and professional development
</li><li>Dynamic and collaborative work environment</li></ul></div>

CRM Specialist

TAWANTECH

<div><h3 class="jobSectionHeader">Job Overview:</h3>
TAWANTECH is looking for a CRM Techno-Functional Engineer to join our team. In this role, you will be responsible for supporting the implementation, configuration, and optimization of our Customer Relationship Management (CRM) systems. Your primary focus will be to enhance customer engagement, streamline workflows, and provide technical support to enhance business processes.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Serve as a primary point of contact for CRM system-related inquiries and issues from end-users.</li>
<li>Collaborate with business stakeholders to gather and analyze requirements for CRM enhancements.</li>
<li>Configure and customize CRM solutions, ensuring they meet the business's evolving needs.</li>
<li>Conduct user training sessions and create documentation to support system adoption.</li>
<li>Perform data analysis and reporting to drive insights and support decision-making.</li>
<li>Manage CRM system integrations with other applications such as ERP and marketing solutions.</li>
<li>Monitor system performance, troubleshoot issues, and implement necessary upgrades.</li>
<li>Ensure CRM compliance with organizational policies and data privacy regulations.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Qualifications:</h3><ul>
<li>Bachelor's degree in Information Technology, Business Administration, or a related field.</li>
<li>Minimum of 10 years of experience in a CRM techno-functional role.</li>
<li>Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, or HubSpot.</li>
<li>Strong understanding of customer engagement strategies and business process flow.</li>
<li>Proven ability to perform data analysis, reporting, and ensure data integrity.</li>
</ul><h3 class="jobSectionHeader">Key Skills:</h3><ul>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong interpersonal and communication abilities.</li>
<li>Ability to manage multiple tasks effectively in a fast-paced environment.</li>
<li>Experience in project management and user training.</li></ul></div>

CRM Techno functional Engineer

Tamkeen Technologies

<div>
 We are seeking a
 
 Quality Service Specialist
 
 to join our Customer Service team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure the highest standards of service are consistently delivered.
 
 
 Evaluate customer service calls, chats, and emails based on quality standards and KPIs.
 
 
 Provide detailed feedback and coaching to agents to enhance performance and customer satisfaction.
 
 
 Identify training needs and recommend process improvements to improve service delivery.
 
 
 Prepare regular quality reports and trend analyses for management.
 
 
 Collaborate with Team Leaders and Training departments to ensure alignment with business goals.
 
 
 Maintain quality documentation, procedures, and audit trails.
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Business Administration, Communications, or a related field.
 
 
 2-4 years of experience in a quality assurance or customer service role (preferably in a contact center environment).
 
 
 Strong knowledge of
 
 quality monitoring tools
 
 ,
 
 KPI metrics
 
 , and
 
 customer satisfaction standards (CSAT, DSAT, QA scores)
 
 .
 
 
 Excellent communication, analytical, and coaching skills.
 
 
 Proficient in MS Office and CRM systems.
</div>

Quality Service Specialist

Unified Real Estate Development Company

<div>
 
 
 🔹Brief Description:
 
 
 
 We are looking for a proactive and customer-focused
 
 Tenant Relations Specialist
 
 to act as the key liaison between our retail tenants and property management teams &mdash; ensuring exceptional tenant experience, smooth operations, and long-term partnerships across our retail and lifestyle assets.
 
 
 
 
 
 
 🔹Detailed Description:
 
 
 
 The
 
 Tenant Relations Specialist
 
 will serve as the primary point of contact for all tenant-related matters within our retail portfolio. This role ensures effective communication, timely resolution of issues, and adherence to company standards and lease obligations. The ideal candidate will collaborate closely with Facility Management, Leasing, Legal, and Finance teams to enhance tenant satisfaction and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main contact for tenants across retail and mixed-use developments.
 </li>
 <li>
 Manage tenant onboarding and handover processes in coordination with Leasing, Retail Delivery, and FM teams.
 </li>
 <li>
 Handle tenant requests, concerns, and service issues, ensuring prompt and professional resolution.
 </li>
 <li>
 Coordinate with FM and Admin for maintenance, cleaning, and common area services.
 </li>
 <li>
 Support tenant fit-out approvals and ensure compliance with company and mall guidelines.
 </li>
 <li>
 Conduct periodic inspections and walkthroughs to ensure compliance with lease terms and property standards.
 </li>
 <li>
 Monitor tenant performance and feedback to identify improvement areas and drive engagement initiatives.
 </li>
 <li>
 Coordinate renewal reminders and collaborate with Leasing for timely follow-ups.
 </li>
 <li>
 Maintain updated tenant contact databases and records of correspondence.
 </li>
 <li>
 Prepare reports on tenant satisfaction, complaint trends, and service response performance.
 </li>
 <li>
 Support in organizing tenant events, promotional activities, and seasonal engagement campaigns.
 </li>
 </ul>
 
 
 
 
 
 🔹Requirements:
 
 
 <ul>
 <li>
 Strong understanding of tenant relations within
 
 retail or commercial real estate
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and resolve issues diplomatically.
 </li>
 <li>
 Organized, detail-oriented, and capable of working independently.
 </li>
 <li>
 Proficiency in MS Office; experience in ERP or CRM systems is an advantage.
 </li>
 </ul>
 
 
 
 
 
 🔹Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Business Administration, Real Estate Management, or a related field
 
 .
 </li>
 <li>
 Additional certification in
 
 Customer Service, Facility Management, or Real Estate
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 🔹Experience:
 
 
 <ul>
 <li>
 
 3&ndash;6 years
 
 of experience in
 
 tenant relations, leasing support, or property management
 
 , preferably within
 
 retail real estate
 
 .
 </li>
 <li>
 Background in
 
 large-scale retail centers, mixed-use developments, or malls
 
 will be highly preferred.
 </li>
 </ul>
 
 
</div>

Tenant Relations Specialist

<div>We are seeking a results-driven Digital Marketing Specialist/Manager to join our team. The ideal candidate will be responsible for overseeing the ROI of marketing campaigns, analyzing customer journeys and funnels, and acting as the single point of contact (SPOC) for all marketing initiatives. This role requires a deep understanding of digital marketing strategies, data-driven decision-making, and the ability to align marketing efforts with the overall digital roadmap.
Key Responsibilities:
Campaign ROI Management:<ul><li><ul>
<li>
Monitor and evaluate the return on investment (ROI) for all marketing campaigns.</li>
<li>Identify areas for optimization to maximize campaign performance.</li>
<li>Prepare regular performance reports for stakeholders, providing actionable insights.</li>
</ul></li></ul>
Analyze funnels of experience and journeys<ul><li><ul>
<li>
Analyze user journeys, funnels, and overall customer experience across digital platforms.</li>
<li>Identify friction points and opportunities for improving engagement and conversion.</li>
<li>Collaborate with UX/UI and product teams to enhance user experience based on data-driven insights.</li>
</ul></li></ul>
Digital Marketing Expertise:<ul><li><ul>
<li>
Develop and implement comprehensive digital marketing strategies, including social media, paid campaigns, SEO/SEM, email marketing, and content marketing.</li>
<li>Stay updated with industry trends, tools, and best practices to ensure competitive advantage.</li>
<li>Optimize marketing efforts using analytics tools and performance metrics.</li>
</ul></li></ul>
SPOC for Marketing &amp; Digital Roadmap:<ul><li><ul>
<li>
Serve as the single point of contact (SPOC) for marketing initiatives across departments.</li>
<li>Represent the marketing team in strategic planning discussions, ensuring alignment with the digital roadmap.</li>
<li>Coordinate cross-functional teams to ensure timely execution of marketing plans.</li>
</ul></li></ul>
Requirements<ul>
<li>
Proven experience in Digital Banking marketing campaign.</li>
<li>Strong analytical skills with the ability to interpret data and generate insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Familiarity with digital marketing tools, CRM platforms, and analytics software.</li></ul></div>

Digital Marketing Senior / Expert (Banking)

Raqmiyat

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/16/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Job Opening Status
<div>In-progress
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>Industry
<div>Technology
</div></div><div>City
<div>Riyadh
</div></div><div>State/Province
<div>Riyadh
</div></div><div>Country
<div>Saudi Arabia
</div></div><div>Zip/Postal Code
<div>11564
</div></div></ul></div><div><h3 class="jobSectionHeader">About Us</h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div> 
</div><h3 class="jobSectionHeader">Job Description</h3>
<div><div>We are seeking a Saudi National Digital Transformation Specialist with 3+ years of experience in driving digital initiatives, process optimization, and technology adoption. The ideal candidate will help organizations enhance operational efficiency, implement innovative digital solutions, and support business transformation projects. This role is suited for professionals passionate about leveraging technology to improve processes and deliver measurable business outcomes.</div> 
Key Responsibilities:<ul><li> 
Lead or support digital transformation projects across business units.</li><li> 
Analyze existing processes and workflows to identify opportunities for digitalization and automation.</li><li> 
Collaborate with stakeholders to define digital strategy, objectives, and KPIs.</li><li> 
Evaluate, recommend, and implement digital tools and platforms to improve efficiency.</li><li> 
Manage change management activities including training, documentation, and adoption strategies.</li><li> 
Monitor project progress, prepare reports, and provide insights on the impact of digital initiatives.</li><li> 
Coordinate with IT teams, vendors, and consultants for system implementation and integration.</li><li> 
Stay updated on emerging technologies and digital trends relevant to the organization.</li><li> 
Develop business cases and ROI analysis for proposed digital solutions.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Skills Required:<ul><li> 
3+ years of experience in digital transformation, business process optimization, or technology implementation.</li><li> 
Strong knowledge of digital tools, automation platforms, and enterprise applications (ERP, CRM, collaboration tools, workflow tools).</li><li> 
Experience with project management and digital initiative execution.</li><li> 
Ability to analyze processes, identify inefficiencies, and recommend solutions.</li><li> 
Strong stakeholder management and communication skills.</li><li> 
Knowledge of change management principles and best practices.</li><li> 
Ability to measure and report on digital KPIs and transformation impact.</li><li> 
Bachelor&rsquo;s degree in Information Technology, Business Administration, Digital Business, or a related field.</li></ul></div></div></div>

Digital Transformation Specialist (Saudi National)

Tasheel Law Firm

Job Title: Digital Marketing Expert | E-commerce ExperienceLocation: Riyadh, Saudi ArabiaRole PurposeWe are seeking a creative, data-driven, and results-oriented Digital Marketing Specialist to join our team in Riyadh. The role will be responsible for developing, implementing, and optimizing digital marketing strategies to enhance brand visibility, generate qualified leads, and support business growth within the financial services sector. The ideal candidate will possess strong expertise in SEO, SEM, social media, content marketing, email marketing, marketing automation, and campaign analytics, with an understanding of regulatory considerations in financial marketing.Key Accountabilities / Key Activities1. Digital Marketing Strategy &amp; Execution<ul><li>Develop, implement, and manage multi-channel digital marketing campaigns (SEO, SEM, social media, email marketing, and content marketing) aligned with business goals.</li></ul>2. Content Development &amp; Brand Awareness<ul><li>Create and oversee engaging, compliant content tailored for various platforms, ensuring brand consistency and adherence to financial advertising guidelines.</li></ul>3. Performance Tracking &amp; Optimization<ul><li>Monitor campaign KPIs, analyse analytics, and optimize strategies to improve conversion rates and ROI.</li></ul>4. Lead Generation &amp; Client Engagement<ul><li>Implement targeted campaigns to generate high-quality leads, nurture client relationships, and enhance customer retention.</li></ul>5. Collaboration &amp; Compliance<ul><li>Work closely with internal teams, agencies, and compliance departments to ensure all marketing activities meet regulatory and brand standards.</li></ul>JOB SPECIFICATIONSKnowledge / Skills<ul><li>SEO, SEM (Google Ads), and social media advertising</li><li>Email marketing and automation.</li><li>CRM integration and lead nurturing workflows</li><li>A/B testing and conversion rate optimization (CRO)</li><li>Content marketing and copywriting for financial products</li><li>Paid social advertising (LinkedIn, Facebook, Instagram)</li><li>Marketing funnel design and retargeting strategies</li><li>Proficiency with marketing analytics tools (Google Analytics, Tag Manager, social insights)</li><li>Strong communication, analytical, and project management skills</li></ul>Education / Certifications<ul><li>Bachelor&rsquo;s degree in marketing, Communications, Business Administration, or related field</li><li>Professional certifications in Digital Marketing (Google Ads and Facebook Blueprint) preferred</li></ul>Experience<ul><li>Minimum 5 years of digital marketing experience, preferably within the financial services industry</li><li>Proven track record of managing successful multi-channel campaigns in a regulated sector</li></ul>Package<ul><li>Market competitive</li></ul>Job Type: Full-time

Digital Marketing Expert | E-commerce Experience

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