account manager

senior account manager

client manager

customer success account mgmt - healthcare Jobs in Doha

customer success account mgmt - healthcare

it sales account manager

customer account manager

Dallah Holding Media

<div>
 Account Manager, Experience &amp; Technology
 
 
 
 Dallah Ad Agency
 
 is looking for a proactive and experienced
 
 Account Manager
 
 to join our
 
 Experience &amp; Technology
 
 department. This is a
 
 Permanent Role
 
 serving as the client's primary point of contact for day-to-day project execution and delivery.
 
 
 💼 About the Role
 
 
 The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.
 
 
 
 Key Responsibilities (Main Focus Areas)
 
 
 
 
 Client Relationship Management and Growth (30%):
 
 Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.
 
 
 
 Commercial Performance (Profit &amp; Costs Control) (30%):
 
 Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.
 
 
 
 Project Coordination and Delivery (20%):
 
 Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.
 
 
 
 Reports &amp; Feedback (20%):
 
 Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.
 
 
 
 Key Challenges
 
 
 
 Managing multiple client accounts simultaneously under tight deadlines.
 
 
 Aligning internal team efforts with client expectations, especially under changing circumstances.
 
 
 
 Minimum Qualifications
 
 
 
 🎓 Requirements &amp; Skills
 
 
 
 Degree:
 
 Bachelor's degree in Marketing, Business, Communications, or a related field.
 
 
 
 Experience:
 
 3-5 years of experience in account management within a creative agency.
 
 
 Ability to manage multiple projects and client relationships simultaneously.
 
 
 
 Key Skills &amp; Qualifications
 
 
 
 
 Individual Contributor Skills
 
 
 Management/Strategic Skills
 
 
 Strong Communication:
 
 Clear and effective with clients and teams.
 
 Strategic Thinking:
 
 Develop long-term plans aligned with client and agency goals.
 
 Creative Problem-Solving:
 
 Strategically tackle challenges and find innovative solutions.
 
 Project Management:
 
 Oversee multiple projects, ensuring timelines and budgets are met.
 
 Resilience:
 
 Perform under pressure and manage multiple projects.
 
 Client Relationship:
 
 Build strong partnerships and manage expectations.
 
 Detail-Oriented:
 
 Stay organized with a focus on quality.
 
 Business Development:
 
 Identify growth opportunities through upselling and cross-selling.
 
 Negotiation:
 
 Skilled in handling quotes and resolving conflicts.
 
 
 🌍 Working Conditions
 
 
 This role requires a
 
 flexible work schedule
 
 and availability during evenings and weekends for activations, with the ability to
 
 travel globally
 
 .
</div>

Account Manager

Enerpac Tool Group

<div>Overview:<div></div><div> 
HYDRATIGHT by ENERPAC &ndash; Who we are?</div><div>
Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group&rsquo;s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.</div><div></div><div> 
Hydratight is a global provider of specialized on-site service solutions that deliver unrivaled levels of safety, reliability, and performance across a vast array of industries and applications. Hydratight services are focused on achieving and maintaining asset integrity, reducing the operational cost and improved safety for its customers.</div><div></div><div> 
For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/.</div><div></div> 
Summary &ndash; basic function of the role
We are looking for an experienced Account Manager to join our team in Doha, Qatar. This role is centered around supporting Qatar&rsquo;s expanding pipeline of new projects, one of our key growth markets. The position is highly field-based, working closely with EPCs and subcontractors across greenfield and new-build environments. The ideal candidate is someone who thrives on being out of the office, spending time on customer sites, developing new relationships, and driving sales through consistent, hands-on engagement. 
Key function: 
To develop new customers within the designated territory, ensuring regional growth targets are achieved through strong communication skills, commercial drive, and customer-facing activity. As the role involves regular collaboration across regions, strong English communication skills are essential. 
Job Duties and Responsibilities<ul><li>
As key contact initiate, develop and build professional relationship with end-users and new sales opportunities in the area of responsibility</li><li>
Prospect for potential new clients and turn this into profitable incremental turnover</li><li>
Prepare and manage professional quotations, active follow-up and successful conversion into orders</li><li>
Liaise between Application Engineer/Specialist to solve applications/needs using standard and/or custom designed products</li><li>
Cooperate well with all local and regional colleagues to develop and implement global, regional and local strategies within the region that will result in exceeding the annual financial targets</li><li>
Able to conduct product presentations and demonstrations</li><li>
Site work may be required in occasions</li><li>
Present proper prepared orders to Customer Service for processing</li><li>
Promote all products, services and systems by organizing and executing distributor/customer activities, such as presentations, seminars and training sessions</li><li>
Specify products, services and solutions at end-users</li><li>
Report to the Account Manager &amp; Commercial Director on all commercial activities within the territory, complaints, trends, competitive actions and any recommendations to improve sales results and productivity</li><li>
Ensure all HSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement</li><li>
Represent the Company in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health &amp; Safety comes first at all times.</li></ul> 
Education and Experience<ul><li>
Relevant Technical Degree (BSc) or Commercial Degree</li><li>
Technical affinity and understanding of industrial markets are required</li><li>
A minimum of 5 years of sales experience and well developed presentation- and commercial negotiation skills are needed</li><li>
Languages: English - essential fluent oral &amp; written, other languages are benefit</li><li>
Strong interpersonal skills, works and communicates well with internal colleagues and external customers</li><li>
Energetic and proactive initiator; must present a professional and articulate image</li><li>
Able to work to deadlines; excellent organizational skills</li><li>
Works well with minimal supervision; self-discipline and motivation</li><li>
Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial</li><li>
Effective and efficient traveling of at least 60-80% within the allocated region (occasional outside of the designated region) is required</li><li>
Excellent selling, communication and negotiation skills</li></ul> 
Work Benefits<ul><li>
Engagement with Employee Resource Groups which can provide leadership and networking opportunities.</li><li>
Competitive salary, performance incentives, and benefits package.</li><li>
Community Outreach programs embedded in the Company&rsquo;s culture.</li></ul> 
Diversity Statement
We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because we&rsquo;re required to, but because it&rsquo;s the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information. If you&rsquo;re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges &amp; extraordinary rewards for people on a global scale. 
#LI-LD1</div>

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
 </li>
 <li>
 Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 </li>
 <li>
 Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 </li>
 <li>
 You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
 </li>
 <li>
 You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
 </li>
 <li>
 understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
 
 
 </li>
 </ul>
 The main skills and capabilities required for this role are:
 
 
 <ul>
 <li>
 Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.
 </li>
 <li>
 Industry Expertise: Leverage deep knowledge of healthcare systems (public &amp; private), regulatory requirements, patient data governance, and interoperability to guide customers on secure, compliant modernization strategies.
 </li>
 <li>
 Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations.
 </li>
 <li>
 Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes.
 </li>
 <li>
 Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company&rsquo;s mission and values.
 </li>
 <li>
 Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence.
 </li>
 <li>
 Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required/minimum qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 </li>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within the healthcare industry
 </li>
 <li>
 Deep understanding of healthcare operational, digital health solutions, and regulatory environments (privacy, security, data residency).
 </li>
 <li>
 Knowledge of health data standards (FHIR, HL7, DICOM, SNOMED CT, ICD‑10) and interoperability principles.
 </li>
 <li>
 Hands-on familiarity with Azure, Microsoft 365, Security, Dynamics, or other enterprise cloud platforms (AWS, GCP acceptable).
 </li>
 <li>
 Understanding of AI/ML use cases in healthcare such as patient triage, clinical decision support, population health, and patient experience.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 
 
 </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt - Healthcare

<div>Overview 
With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 
Responsibilities 
<ul><li>
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.</li><li>
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.</li><li>
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li><li>
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li><li>
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.</li><li>
You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an</li><li>
understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.</li></ul>
The main skills and capabilities required for this role are:<ul><li>
Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.</li><li>
Industry Expertise: Leverage deep knowledge of healthcare systems (public &amp; private), regulatory requirements, patient data governance, and interoperability to guide customers on secure, compliant modernization strategies.</li><li>
Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations.</li><li>
Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes.</li><li>
Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company&rsquo;s mission and values.</li><li>
Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence.</li><li>
Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery.</li></ul> 

Qualifications 
Required/minimum qualifications<ul><li>
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.</li></ul>
Additional or preferred qualifications<ul><li>
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.</li><li>
5+ years relevant work experience within the healthcare industry</li><li>
Deep understanding of healthcare operational, digital health solutions, and regulatory environments (privacy, security, data residency).</li><li>
Knowledge of health data standards (FHIR, HL7, DICOM, SNOMED CT, ICD&#8209;10) and interoperability principles.</li><li>
Hands-on familiarity with Azure, Microsoft 365, Security, Dynamics, or other enterprise cloud platforms (AWS, GCP acceptable).</li><li>
Understanding of AI/ML use cases in healthcare such as patient triage, clinical decision support, population health, and patient experience.</li><li>
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).</li><li>
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.</li><li>
Project Management Institute (PMI) or equivalent Project Management certification.</li><li>
Prosci or equivalent certification.</li></ul> 

 
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.</div>

Qatar square

<ul><li>Manage and grow relationships with Arabic-speaking clients across assigned markets</li><li>Act as the main point of contact between clients and the company</li><li>Understand client needs and provide tailored solutions and recommendations</li><li>Handle client onboarding, account setup, and ongoing support</li><li>Maintain regular communication in Arabic and English (spoken and written)</li><li>Develop account plans to achieve sales targets and increase revenue</li><li>Identify upselling and cross-selling opportunities</li><li>Coordinate with internal teams (sales, marketing, operations, support) to ensure client satisfaction</li><li>Monitor account performance and prepare reports for management</li><li>Resolve client issues and complaints professionally and efficiently</li><li>Negotiate contracts, pricing, and renewals when required</li><li>Stay updated on market trends within Arabic-speaking regions</li></ul>Job Type: Full-timePay: Up to QAR3,000.00 per monthApplication Question(s):<ul><li>Do you accept 3000 riyals for the first 3 months ?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Arab account manager

TJDEED Technology®

<div>
 
 
 Job overview:
 
 
 
 
 
 
 We are looking for a
 
 Customer Engagement Manager
 
 to represent TJDEED in front of one of our strategic customers. This role ensures strong customer relationships, smooth project execution, and high customer satisfaction while coordinating between the customer, vendors, and internal teams.
 
 
 &nbsp;
 
 
 
 Role Overview
 
 
 
 
 
 
 The Customer Engagement Manager acts as the primary point of contact for the customer. They ensure clear communication, manage escalations, protect TJDEED&rsquo;s interests, and support the success of ongoing service and project engagements delivered by multiple vendors and internal teams.
 
 
 &nbsp;
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Relationship &amp; Communication
 
 
 <ul>
 <li>
 Serve as the single point of contact between the customer and TJDEED.
 </li>
 <li>
 Manage expectations and maintain strong, professional communication.
 </li>
 <li>
 Attend regular project and service meetings with customer and vendors.
 </li>
 <li>
 Handle escalations and ensure timely follow-up.
 </li>
 </ul>
 
 
 
 
 
 Project &amp; Service Oversight
 
 
 <ul>
 <li>
 Monitor progress of vendor-led and internally delivered work.
 </li>
 <li>
 Ensure deliverables align with agreed scope and quality requirements.
 </li>
 <li>
 Identify risks and raise them early to the customer and internal leadership.
 </li>
 <li>
 Support the customer in navigating complex multi-vendor environments.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Satisfaction
 
 
 <ul>
 <li>
 Ensure the customer receives a smooth, positive experience at all stages.
 </li>
 <li>
 Proactively address concerns and prevent issues from escalating.
 </li>
 <li>
 Validate customer feedback and drive continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Business &amp; Growth Enablement
 
 
 <ul>
 <li>
 Identify new opportunities based on customer needs.
 </li>
 <li>
 Work closely with the Account Manager and presales to translate requirements into proposals.
 </li>
 <li>
 Support renewals through strong relationship management and customer trust.
 </li>
 </ul>
 
 
 
 
 
 Internal Coordination
 
 
 <ul>
 <li>
 Collaborate with Account Management, Project Management, Delivery Lead, Service Delivery, and Support teams.
 </li>
 <li>
 Ensure internal teams are aligned with the customer&rsquo;s priorities and timelines.
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Provide structured updates on engagement health, risks, achievements, and opportunities.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 
 Core Skills
 
 
 <ul>
 <li>
 Excellent communication and customer-handling skills.
 </li>
 <li>
 Strong relationship-building and professional presence.
 </li>
 <li>
 Ability to manage expectations and handle escalations.
 </li>
 <li>
 Problem-solving mindset and sense of ownership.
 </li>
 <li>
 Proficient in both Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Business Understanding
 
 
 <ul>
 <li>
 Good understanding of IT service and project delivery cycles.
 </li>
 <li>
 Ability to review SOWs and identify scope boundaries.
 </li>
 <li>
 Ability to identify commercial opportunities.
 </li>
 </ul>
 
 
 
 
 
 Technical Awareness
 
 
 <ul>
 <li>
 Great understanding of ITSM, ITAM, endpoint management or related IT service domains.
 </li>
 <li>
 Ability to understand discussions with technical and vendor teams.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Previous experience managing complex enterprise customers or multi-stakeholder environments is a mandatory.
 </li>
 <li>
 Experience working with vendors or service providers is a mandatory.
 </li>
 </ul>
</div>

Customer Engagement Manager

iHorizons

<div>
 <ul>
 <li>
 This is in Qatar, and you will need to relocate to Qatar and we will Provide Visa and Travel Flight tickets
 
 
 </li>
 </ul>
 Job Responsibilities
 
 
 Sales Life Cycle Ownership
 
 
 <ul>
 <li>
 Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling and leveraging on other methods to contact the decision makers
 </li>
 <li>
 Be a trusted technology advisor to the target client to generate and qualify the right opportunities
 </li>
 <li>
 Ensure the customer&rsquo;s product requirements and expectations are managed and met by understanding the customer's business &amp; technology
 </li>
 <li>
 Work closely with the client in developing solutions, identifying the right technologies and in positioning iHorizons as the prime contender to win the deal
 </li>
 <li>
 Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal
 </li>
 <li>
 With a sales cycle, support senior management with market, account, competitor and bid intelligence information
 </li>
 <li>
 Independently handle negotiations and deal closure for small and mid-sized deals
 </li>
 <li>
 Provide the right inputs and support the Sales Manager in negotiating and closing large deals
 
 
 </li>
 </ul>
 Revenue Generation
 
 
 <ul>
 <li>
 Meet or exceed revenue targets by bringing in new customer logo&rsquo;s and cross/upselling to existing or allocated accounts
 </li>
 <li>
 Sell the range of iHorizons services assigned to the role holder
 </li>
 <li>
 Ensure that revenues generated are at acceptable gross margins
 
 
 </li>
 </ul>
 Customer Relation Management / Account Management
 
 
 <ul>
 <li>
 Act as a single point of contact for the customer always
 </li>
 <li>
 Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client&rsquo;s side as well as the market in which the client operates
 </li>
 <li>
 Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after sales support
 </li>
 <li>
 Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project
 </li>
 <li>
 Be involved from the project kickoff meeting until final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to assure and maintain customer satisfaction
 </li>
 <li>
 Drive account management and influence organizational engagement resulting in footprint expansion
 </li>
 <li>
 Generate and maintain a credible forecast for accounts, share this information
 
 
 </li>
 </ul>
 Upselling And Cross Selling
 
 
 <ul>
 <li>
 Prepare full account development plan to identify all customers' business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize business opportunity
 </li>
 <li>
 Identify and develop new leads from existing accounts
 </li>
 <li>
 Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell
 </li>
 <li>
 Promote all iHorizons products/ services as they become available
 </li>
 <li>
 Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business
 </li>
 <li>
 Prepare briefings on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions
 
 
 </li>
 </ul>
 General Account Administration
 
 
 <ul>
 <li>
 Support Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc
 </li>
 <li>
 Support Sales Operations team on contract renewals
 </li>
 <li>
 Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts
 </li>
 <li>
 Follow up on invoices and be responsible for payment collections
 </li>
 <li>
 Have full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure
 
 
 </li>
 </ul>
 CRM and Reporting
 
 
 <ul>
 <li>
 Use iHorizons CRM to log and update all activities and generate sales reports
 </li>
 <li>
 Provide other ad-hoc reports and analysis as required by the Sales Manager
 
 
 </li>
 </ul>
 Other Ongoing tasks
 
 
 <ul>
 <li>
 Visit major customers on regular basis, to strengthen relations and establish business opportunities
 </li>
 <li>
 Entertain customers as and when necessary, to build strong relationships with them
 </li>
 <li>
 Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies
 </li>
 <li>
 Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level
 </li>
 <li>
 Coordinate with Marketing Communications Coordinator on identifying and executing marketing opportunities
 </li>
 <li>
 Participate in trade shows and technology events to promote company products and develop leads
 
 
 </li>
 </ul>
 Educational Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business studies, Computer Sciences, or related field
 </li>
 <li>
 Minimum experience of 3 years in software sales is a must
 </li>
 <li>
 Experience in customized enterprise IT solution sales is mandatory
 </li>
 <li>
 Experience in sales within the &ldquo;Digital Transformation&rdquo; space is highly preferred
 </li>
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 Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory
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 Hands-on experience with CRM software is a plus
 
 
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 </ul>
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IT Sales Account Manager

Explore 1423+ Customer account manager in Doha this December. Find roles across top companies and apply now to boost your career.

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