customer service associate Jobs in Finance Jobs In Finance Jobs In Finance Jobs In Finance Jobs In Cairo

customer service associate

customer service representative Jobs in Finance Jobs In Finance Jobs In Finance Jobs In Finance Jobs In Cairo

customer service representative

associate director - customer success Jobs in Finance Jobs In Finance Jobs In Finance Jobs In Finance Jobs In Cairo

associate director - customer success

call center agent (english ) Jobs in Finance Jobs In Finance Jobs In Finance Jobs In Finance Jobs In Cairo

call center agent (english )

crm specialist Jobs in Finance Jobs In Finance Jobs In Finance Jobs In Finance Jobs In Cairo

crm specialist

customer care agent emails chats project based

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 About The Role:
 
 
 
 Job Code:
 
 
 
 2026COMM-001
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 ✅6 months Project Based Contract
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 Experience in a Client Support or similar role
 </li>
 <li>
 Familiarity with our industry is a plus
 </li>
 <li>
 Experience using the help desk and support tools
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Multi-tasking abilities
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Agent (Emails & Chats) - Project Based

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process &amp; ultimately to make sure our custmers get the products &amp; service they need.
 
 
 
 Responsibilities
 
 
 
 
 Order Management &amp; Order Fulfillment:
 
 
 
 <ul>
 <li>
 Process customer orders: EDI, Open text and manual, samples, LC, interco and export
 </li>
 <li>
 Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL.
 </li>
 <li>
 Failure management - re process, cancel and comms to customers, transport and CC Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams &amp; Zoom chats).
 </li>
 <li>
 End of day reports to make sure all orders are clean.
 </li>
 <li>
 Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP.
 
 
 </li>
 </ul>
 
 Order cleansing:
 
 
 
 <ul>
 <li>
 Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal &amp; external)
 </li>
 <li>
 Training and on boarding of new associates
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Supply Chain / Logistics / Business / Engineering) or equivalent. Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.
 </li>
 <li>
 Strong analytical skills; ability to work comfortably with large data sets. Good knowledge of forecasting, inventory planning and replenishment techniques. Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).
 </li>
 <li>
 Strong attention to detail, and ability to work across multiple SKUs, customers, regions.
 </li>
 <li>
 Good communication skills; capable of working with internal teams and external partners.
 </li>
 <li>
 Fluency in English/French (written &amp; spoken).
 </li>
 <li>
 Ability to handle change, ambiguity; proactive mindset.
 </li>
 </ul>
</div>

Order Management Senior Associate

ETISAL International Group

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
 </li>
 <li>
 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
 </li>
 <li>
 Update and maintain customer databases with accurate information.
 </li>
 <li>
 Collaborate with various departments to resolve customer issues and enhance service delivery.
 </li>
 <li>
 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
 </li>
 <li>
 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Strong problem-solving abilities with attention to detail.
 </li>
 <li>
 Proficient with office applications and customer relationship management (CRM) software.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Familiarity with voice and non-voice communication channels.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Net Salary 17000 EGP
 </li>
 <li>
 2 Days off
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 <li>
 Fully Paid Training
 </li>
 <li>
 Career Path Opportunities
 </li>
 </ul>
</div>

Back Office Agent (Voice & Non Voice / English account)

Concentrix

<div>
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In This Role, You'll Be:
 
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Customer Service - Chat and Email Vacancies - English

<div>
 We are seeking a dynamic and customer-focused Call Center Agent to join our growing team in the Outsourcing/Offshoring industry. This role is essential in delivering exceptional service to our clients and their customers, ensuring satisfaction through effective communication and resolution of inquiries across multiple channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in a professional manner, addressing customer inquiries and concerns promptly.
 </li>
 <li>
 Provide accurate information on products and services to enhance the customer experience.
 </li>
 <li>
 Document all customer interactions and transactions in the CRM system accurately and in real time.
 </li>
 <li>
 Collaborate with team members and other departments to resolve complex customer issues effectively.
 </li>
 <li>
 Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality assurance scores.
 </li>
 <li>
 Assist in training new team members by sharing best practices and insights based on personal experience.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a call center or customer support role, preferably in the Outsourcing/Offshoring industry.
 </li>
 <li>
 Excellent verbal and written communication skills in English, with a strong ability to listen and respond to customers.
 </li>
 <li>
 Proficient in using CRM software and standard office applications (e.g., Microsoft Office Suite).
 </li>
 <li>
 Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
 </li>
 <li>
 Ability to work in a fast-paced environment while maintaining attention to detail and quality of service.
 </li>
 <li>
 Flexibility to work in shifts, including evenings and weekends as required.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Social insurance
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Paid training
 </li>
 </ul>
</div>

Call Center Agent (English )

Nokia

<div>
 
 Job Description
 
 
 
 As a Customer Project Manager within our CNS Market Services Middle East Africa Program Management Team at Nokia, you act as the main Point of contact for our external customer. You will be accountable for an external customer program (collection of projects managed together for business benefits) or a complex project for an assigned product and / or service scope. You will be responsible to Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality . You will be responsible for the overall project success with respect to external customer satisfaction, financial results, health &amp; safety control activities, and operational services delivery performance. Your scope is covering end-to-end project planning and risk and opportunity management from inception to completion of the contract.
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 <ul>
 <li>
 Lead the delivery of customer program (collection of projects managed together for business benefits) or a complex project for a defined product and / or service scope for a large and / or complex customer contract and from sell handover to care handover
 </li>
 <li>
 Deliver operational and project scope to the customer, ensuring alignment with Nokia's Mode of Operation and PM@Nokia methodology.
 </li>
 <li>
 Proactively Conduct thorough risk management for project risks and opportunities, ensuring projects are delivered within approved budget, profitability forecast, planned scope and with quality standards.
 </li>
 <li>
 Ensure project financial consistency by coordinating product and service forecast activities throughout the project lifecycle.
 </li>
 <li>
 Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
 </li>
 <li>
 Develop a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
 </li>
 <li>
 Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
 </li>
 <li>
 Ensure proper project closure and handover, including fulfilment of all contractual obligations, documentation, and customer acceptance.
 </li>
 <li>
 Identify opportunities for contract expansion/renewal, ensuring project completion and handover meet all contractual and quality requirements and participates in pre-sales and sales process activities
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 
 You have:
 
 
 
 <ul>
 <li>
 10+ years of experience in Program Management in telecom industry
 </li>
 <li>
 Computer science and telecom engineer degree
 </li>
 <li>
 Proven ability to deliver complex program within budget, scope, and quality requirements.
 </li>
 <li>
 Strong communication skills and ability to manage complex relationships and customer at Cx level
 </li>
 <li>
 Strong leadership and team coordination skills, managing cross-functional teams and aligning internal/external stakeholders in high-pressure environments.
 
 
 </li>
 </ul>
 
 It would be nice if you also had:
 
 
 
 <ul>
 <li>
 Certification in project management (e.g PMP&hellip;)
 </li>
 <li>
 Knowledge of industry trends and emerging technologies in telecommunications and networking
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 Advancing connectivity to secure a brighter world.
 
 
 
 Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we&rsquo;re advancing connectivity to secure a brighter world.
 
 
 Learn more about life at Nokia .
 
 
 
 Our recruitment process
 
 
 
 We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
 
 
 If you&rsquo;re interested in this role but don&rsquo;t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
 
 
 The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
 
 
 
 About The Team
 
 
 
 Some of our benefits:
 
 
 <ul>
 <li>
 Flexible and hybrid working schemes
 </li>
 <li>
 A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
 </li>
 <li>
 Life insurance to all employees to provide peace of mind and financial security
 </li>
 <li>
 Well-being programs to support your mental and physical health
 </li>
 <li>
 Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
 </li>
 <li>
 Employee Growth Solutions to support your personalized career &amp; skills development
 </li>
 <li>
 Diverse pool of Coaches &amp; Mentors to whom you have easy access
 </li>
 <li>
 A learning environment which promotes personal growth and professional development - for your role and beyond
 </li>
 </ul>
</div>

Telecom Senior Customer Project Manager

Inovola

<div>
 
 Job Overview
 
 
 
 We are looking for a talented
 
 AI Engineer
 
 with over three years of experience in Large Language Models (LLMs), Conversational AI, and Generative AI. The ideal candidate will have hands-on experience building intelligent systems with LangChain and LangGraph, with a focus on AI agents, retrieval-augmented generation (RAG), and autonomous reasoning pipelines.
 
 
 You'll collaborate with cross-functional teams to design, implement, and optimize AI-driven solutions that enhance business processes and user experiences.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Design, fine-tune, and deploy LLMs for production-ready applications.
 </li>
 <li>
 Build AI agents and multi-agent systems using LangChain, LangGraph, and related frameworks.
 </li>
 <li>
 Develop and integrate Conversational AI pipelines that deliver seamless, human-like interactions.
 </li>
 <li>
 Implement Retrieval-Augmented Generation (RAG) architectures leveraging vector databases and document retrievers.
 </li>
 <li>
 Collaborate with data engineers and product teams to design scalable, reliable, and efficient AI pipelines.
 </li>
 <li>
 Develop and maintain APIs and backend services using FastAPI and modern software engineering practices.
 </li>
 <li>
 Collaborate with data engineers and product teams to design scalable, reliable, and efficient AI pipelines.
 </li>
 <li>
 Optimize model inference, latency, and scalability in cloud and containerized environments
 </li>
 <li>
 Optimize model inference, latency, and scalability in cloud and containerized environments.
 </li>
 <li>
 Stay current with advancements in LLMs, Agentic AI, and Generative AI ecosystems.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Strong proficiency in Python and experience with LangChain and LangGraph for AI agent orchestration.
 </li>
 <li>
 Experience integrating LLMs via APIs such as OpenAI, Anthropic, or Google Vertex AI.
 </li>
 <li>
 Solid understanding of prompt engineering, RAG pipelines, and tool-using AI agents.
 </li>
 <li>
 Proficiency with PyTorch, Transformers (Hugging Face), and vector databases (e.g., Qdarnt, FAISS, Chroma).
 </li>
 <li>
 Experience designing multi-agent systems or workflow-based AI agents using LangGraph or similar frameworks.
 </li>
 <li>
 Knowledge of LLM evaluation, prompt optimization, and context management strategies.
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with MLOps and continuous integration/deployment pipelines for AI systems.
 </li>
 <li>
 Understanding of generative AI models for text, image, or multimodal outputs.
 </li>
 <li>
 Familiar with traditional ML and computer vision.
 </li>
 <li>
 Strong problem-solving, collaboration, and communication skills.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
 </li>
 <li>
 3+ years of hands-on experience in AI/ML model development and deployment.
 </li>
 </ul>
</div>

Mid/Senior AI Developer

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