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customer experience associate Jobs in Karachi

customer experience associate

customer care agent

Linkitsoft

Title: Customer Support Representative.Job Description: LINKITSOFT is looking for a highly skilled customer service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.Responsibilities:<ul><li>Comprehensive Product oriented training will be provided.</li><li>Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).</li><li>Collaborate with team members and other departments to address customer issues efficiently.</li><li>Gather customer feedback and insights to improve our services and provide input to the development team.</li><li>Identify and resolve customer concerns, including issues with orders, payments, or delivery.</li></ul>REQUIRMENTS:<ul><li>Must have at least 1-year of experience as a CSR.</li><li>Proficiency in English Speaking.</li><li>Must be dependable and a team player.</li><li>Excellent verbal and written communication skills.</li><li>Market Competitive Salary.</li></ul>Note: Only shortlisted candidates will be contacted. Avoid sharing irrelevant CVs.Job Details: Company: LINKITSOFT Type: Full-Time Job / Contract Basis / Night-Shift Location: Karachi, Sindh, PakistanJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Representative

Family Builders & Developers

We are seeking a proactive Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage tasks in a timely and efficient manner. You will be the voice of our brand responsible for engaging with clients, building lasting relationships, and ensuring a high level of satisfaction.RESPONSIBILITIES:<ul><li>Proactively engage with customers through phone, email, and chat support.</li><li>Handle inbound and outbound calls professionally and promptly.</li><li>Invite a set number of potential clients to the office and site for a brief discussion about the project on a daily basis.</li><li>Follow up with the potential clients on a daily basis.</li><li>Resolve customer inquiries, issues, and complaints in a timely manner.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Build and nurture positive relationships with clients to increase satisfaction and loyalty.</li><li>Identify customer needs and provide appropriate solutions or escalate when necessary.</li><li>Collaborate with sales and marketing teams to ensure smooth customer journeys.</li><li>Continuously seek feedback and suggest process improvements.</li><li>Meet or exceed performance metrics and KPIs.</li></ul>REQUIREMENTS:Education:<ul><li>Bachelor's degree (required)</li></ul>Experience:<ul><li>Minimum 3 years of experience as a Customer Service Representative or in a client-facing role.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Proactive and confident in handling customer interactions.</li><li>Strong time management and multitasking abilities.</li><li>Exceptional interpersonal skills with a focus on relationship building.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>Experience in telesales or outbound calling.</li><li>Multitasking ability in a fast-paced environment.</li><li>Attention to detail and problem-solving skills.</li><li>Team player with a collaborative attitude.</li><li>Must be Proficient in English.</li></ul>Technical Proficiency:<ul><li>Familiarity with customer service tools, CRM systems, and Microsoft Office.</li></ul>Location: Near Lucky One Mall, KarachiJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative

Telemarketing

We are Looking for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALL AGENTS

Mars BPO

Mars BPO is looking for energetic and motivated Customer Sales Representatives to join our Medicare campaign. providing excellent customer service, and achieving sales targets in a professional environmentMedicare plan benefits, and provide tailored solutions while ensuring excellent customer service and meeting sales targets.Key Responsibilities:<ul><li>Handle inbound and outbound calls for Medicare sales.</li><li>Explain Medicare plans, benefits, and coverage options to clients.</li><li>Assist customers in selecting the most suitable plan.</li><li>Achieve individual and team sales targets.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills.</li><li>Previous experience in call center, sales, or healthcare preferred.</li><li>Ability to work in a fast-paced night-shift environment.</li><li>Positive, professional, and customer-first mindset.</li></ul>Ability to work night shiftsSalary &amp; Benefits:<ul><li>Salary: 50,000 &ndash; 70,000 PKR (based on experience &amp; performance).</li><li>Performance-based commissions and incentives.</li><li>Drop-off facility available for female employees only.</li><li>Professional training and career growth opportunities.</li><li>Supportive and collaborative workplace culture</li></ul>Office Timings:<ul><li>6:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Calling Agent

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluency in English is required</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Relationship Agent - Evening shift

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal / Gulistan e johar Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALLING AGENTS (PART-TIME)

Zia Dental Care & Aesthetics

Job Description &ndash; Sales &amp; Patient Conversion Agent (Female)Location: Zia Dental Care &amp; Aesthetics, Clifton &ndash; Karachi Job Type: Full-timeAbout UsZia Dental Care &amp; Aesthetics is a leading dental clinic in Karachi, offering premium cosmetic and general dental treatments. We are looking for a female sales agent with excellent communication and persuasion skills to handle and convert all incoming social media and Google Ads leads into confirmed appointments and long-term patients.Key Responsibilities<ul><li>Respond promptly to all leads generated through social media, Google Ads, WhatsApp, and phone calls.</li><li>Build strong rapport with potential patients and explain clinic services, treatments, and packages clearly.</li><li>Maintain continuous and professional follow-ups with all leads until conversion into confirmed appointments.</li><li>Achieve monthly conversion and revenue targets.</li><li>Maintain and update the lead management system/CRM with accurate records of calls, follow-ups, and patient status.</li><li>Coordinate with the front desk and dentists to ensure smooth scheduling of appointments.</li><li>Provide feedback to the marketing team on lead quality and campaign effectiveness.</li><li>Deliver excellent customer service and maintain a professional clinic image at all times.</li></ul>Qualifications &amp; Requirements (Female Candidates Only)<ul><li>Bachelor&rsquo;s degree preferred (BBA/Marketing/Communications or related field).</li><li>Proven experience in sales, telemarketing, call center, or healthcare customer service.</li><li>Strong communication, negotiation, and follow-up skills (fluent in English &amp; Urdu).</li><li>Confident personality with the ability to convince and close sales.</li><li>Knowledge of social media platforms, WhatsApp Business, and CRM tools.</li><li>Highly motivated, target-driven, and result-oriented.</li><li>Prior experience in healthcare, dental, or cosmetic industry will be a strong advantage.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary (market-based) + incentives/commissions on conversions.</li><li>Professional growth opportunities in a leading dental clinic.</li><li>Supportive and professional working environment.</li></ul>This JD positions the role as sales + patient conversion specialist, not just a receptionist&mdash;so you attract someone who is persuasive and can handle performance-driven targets.Job Type: Full-timePay: From Rs70,000.00 per monthWork Location: In person

Female Sales Agent (Dental Patient Conversion Specialist)

Explore 595+ Customer care agent in Karachi this September. Find roles across top companies and apply now to boost your career.