customer service associate Jobs in Istanbul

customer service associate

customer success specialist Jobs in Istanbul

customer success specialist

customer support specialist Jobs in Istanbul

customer support specialist

assistant compliance officer Jobs in Istanbul

assistant compliance officer

associate customer service manager - operations Jobs in Istanbul

associate customer service manager - operations

customer care associate

Paribu

<div>
 
 
 
 About Paribu
 
 
 
 
 
 
 
 Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 
 
 
 
 
 In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
 
 culture, arts, sports,
 
 and
 
 education.
 
 
 
 
 
 
 
 
 Why join Paribu?
 
 
 
 
 Paribu works with
 
 curious, innovative,
 
 and
 
 impact-driven professionals
 
 who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
 
 technology, design, strategy, operations, or beyond
 
 , you will be part of a team shaping the future of finance.
 
 
 
 
 
 Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 
 
 
 
 
 
 The impact you&rsquo;ll make
 
 
 
 At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Customer Experience Associate Specialist, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Providing timely and accurate responses to user inquiries via phone and written channels, in line with Paribu&rsquo;s service quality standards
 </li>
 <li>
 Sharing up-to-date product and service information with users and ensuring clear, effective communication
 </li>
 <li>
 Collaborating with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
 </li>
 <li>
 Enhancing overall customer experience by ensuring consistent communication quality and service efficiency
 </li>
 <li>
 Contributing to the development of the customer support function by participating in training activities and tracking feedback trends
 </li>
 </ul>
 
 
 
 
 
 Key competencies
 
 
 
 We value skills and potential as much as experience. To thrive in this role requires:
 
 
 
 
 <ul>
 <li>
 Associate or Bachelor&rsquo;s degree from business administration, economics, communication, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in customer-facing roles that require direct communication with users
 </li>
 <li>
 Familiarity with digital communication tools and a strong understanding of service-oriented processes
 </li>
 <li>
 A curious and proactive mindset toward understanding the financial services ecosystem and digital platforms
 </li>
 <li>
 Strong interpersonal skills with the ability to multitask, take initiative, and offer solution-oriented support
 </li>
 <li>
 Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 </ul>
 
 
 
 
 
 The advantages of being at Paribu
 
 
 
 We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 
 
 
 
 <ul>
 <li>
 
 Meal allowance
 
 &ndash; Generous support with a flexible meal card.
 </li>
 <li>
 
 Private health insurance
 
 &ndash; Comprehensive coverage for employees, including
 
 spouses and children
 
 .
 </li>
 <li>
 
 Commuting support
 
 &ndash; Financial support for commuting based on your office route.
 </li>
 <li>
 
 S.O.S. leave (10 days)
 
 &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
 </li>
 <li>
 
 Birthday leave
 
 &ndash; One
 
 extra day off
 
 during your birthday month.
 </li>
 <li>
 
 Language learning support
 
 &ndash; Resources to enhance English communication skills.
 </li>
 <li>
 
 Personal development support
 
 &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
 </li>
 <li>
 
 Well-being &amp; health platform
 
 &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
 </li>
 <li>
 
 Relocation allowance
 
 &ndash;
 
 
 Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
 </li>
 <li>
 
 Top-tier work equipment
 
 &ndash; High-performance devices and all the essential tools you need to do your best work.
 </li>
 <li>
 
 Cultural events
 
 &ndash; Enjoy
 
 concerts, theater, cinema,
 
 and
 
 sports tickets
 
 through company-sponsored opportunities.
 </li>
 </ul>
 
 
 
 
 
 The hiring journey
 
 
 
 From application to onboarding, here's a step-by-step look at your journey with Paribu.
 
 
 
 
 
 
 1. Application:
 
 Submit your application online.
 
 
 
 2. Initial screening:
 
 People Team reviews your resume.
 
 
 
 3. Interview process:
 
 Meet with hiring managers and team members.
 
 
 
 4. Assessment tests / Case study:
 
 Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 
 
 
 5. Offer &amp; onboarding:
 
 If it&rsquo;s a great fit, you will be welcomed on board.
 
 
 
 
 
 
 Application process
 
 
 
 Should you have already applied, here are two essential facts about the process:
 
 
 
 
 <ul>
 <li>
 While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
 </li>
 <li>
 All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
 </li>
 </ul>
 
 
 
 
 In accordance with applicable data protection regulations, please note the following:
 
 
 
 
 
 I have been informed that my personal data is processed by Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 
</div>

Customer Experience Associate Specialist

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since. 
</div><div></div> 
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates. 
</div><div></div> 
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader">What You&rsquo;ll Do:</h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div> 
<div></div>
<div><div><h3 class="jobSectionHeader">
Requirements:</h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English</li></ul></li></ul></div></div></div>

Customer Service Associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 </li>
 </ul>
</div>

Concentrix

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
</div>

Customer Service - English

Merter Fashion Center

Job Description&middot;Respond and initiate calls to our existing customers.&middot; Respond to customer requests from our e-commerce site and social media (Whatsapp, Instagram, Facebook, etc.) accurately, quickly and effectively.&middot; Listen &amp; Resolve to customers&rsquo; concerns, issues and questions.&middot; Enhance our online presence by identifying and engaging potential customers to effectively promote the company.&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.&middot; Acknowledging and resolving customer complaints.&middot; Open new customer accounts on the CRM and website.&middot; Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.&middot; Recommend possible products to meet the customers&rsquo; needs.&middot; Filter and transfer customers and to online sales department.&middot; Prepare customer reports by gathering data collected during customer interactions.&middot; Ensure customer satisfaction and provide professional customer support.Skills and QualificationSome of the key skills for a customer service representative are:&middot; Personable and attentive&middot; Strong communication skills&middot; Strong interpersonal skills&middot; Strong non-verbal communicator&middot; Familiar with the software used to connect with customers and gather their information.&middot; Experience working with customer support.&middot; Knowledge of applicable products and markets.* English, Turkish, Spanish, Arabic and French speaker.Job Type: Full-timeLanguage:<ul><li>Fran&ccedil;ais (Preferred)</li><li>Spanish (Preferred)</li><li>Arabic (Preferred)</li><li>Italian (Preferred)</li></ul>

Customer Support Representative (work from office)

Syneos Health

<div>Description
Sr CRA I - FSP - Turkey - Homebased
Syneos Health&reg; is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you&rsquo;ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health<ul><li>
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.</li><li>
We are committed to our Total Self culture &ndash; where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.</li><li>
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives &ndash; we&rsquo;re able to create a place where everyone feels like they belong.</li></ul>
Job Responsibilities<ul><li>Performs site qualification, site initiation, interim monitoring, site management and close-out visits (performed on-site or remotely) ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiology Practice (GPP) and protocol compliance. Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and develops action plans. Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes.
</li><li>Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient as required/appropriate. Demonstrates diligence in protecting the confidentiality of each subject/patient. Assesses factors that might affect subject/patient&rsquo;s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
</li><li>Per the Clinical Monitoring/Site Management Plan (CMP/SMP):
</li><li>Assesses site processes
</li><li>Conducts Source Document Review of appropriate site source documents and medical records
</li><li>Verifies required clinical data entered in the case report form (CRF)is accurate and complete via review of site source documents and medical records
</li><li>Applies query resolution techniques remotely and on site, and provides guidance to site staff as necessary, driving query resolution to closure within agreed timelines
</li><li>Utilizes available hardware and software to support the effective conduct of the clinical study data review and capture
</li><li>Verifies site compliance with electronic data capture requirements
</li><li>May perform investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
</li><li>Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
</li><li>Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs and Clinical Monitoring Plan/Site Management Plan. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
</li><li>Understands project scope, budgets, and timelines for own and others&rsquo; activities in the clinical team; manages site-level activities / communication to ensure project objectives, deliverables and timelines are met. Must be able to quickly adapt to changing priorities to achieve goals / targets.
</li><li>May act as primary liaison with project site personnel, or in collaboration with Central Monitoring Associate. Ensures all assigned sites and project-specific site team members are trained and compliant with applicable requirements.
</li><li>Prepares for and attends Investigator Meetings and/or sponsor face to face meetings. Participates, and may, with supervision, lead, global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
</li><li>Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
</li><li>May provide training or mentorship to more junior level CRAs. May perform training and sign off visits for junior CRA staff, as assigned.
</li><li>May be mentored and assigned clinical operations lead tasks under supervision of an experienced Clinical Operations Lead (COL), or operational line manager.
</li><li>For Real World Late Phase (RWLP), the Sr. CRA I will use the businesscard title of Sr. Site Management Associate I. Additional responsibilities include:
</li><li>Site support throughout the study lifecycle from site identification through close out
</li><li>Knowledge of local requirements for real world late phase study designs
</li><li>Chart abstraction activities and data collection
</li><li>As required, collaborate and build relationships with Sponsor and other affiliates, medical science liaisons and local country staff
</li><li>Identify and communicate out of scope activities to Lead CRA/Project Manager
</li><li>Proactively suggest potential sites based on local knowledge of treatment patterns, patient advocacy and Health Care Provider (HCP) associations
</li><li>Identify operational efficiencies and process improvements
</li><li>Develop country level informed consent forms
</li><li>Collaborate with RWLP Regulatory team to ensure updated regulatory information is applied and shared
</li><li>Participate in bid defense meetings</li></ul>
Qualifications<ul><li>Bachelor&rsquo;s degree or RN in a related field or equivalent combination of education, training and experience
</li><li>Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements
</li><li>Must demonstrate good computer skills and be able to embrace new technologies
</li><li>Excellent communication, presentation and interpersonal skills. Basic level of critical thinking skills expected.
</li><li>Ability to manage required travel of up to 75% on a regular basis</li></ul>
Get to know Syneos Health 
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you&rsquo;ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information 
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.</div>

Sr CRA I - FSP - Turkey - Homebased

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 
 
 Job Number #167190 - Istanbul, Turkey, Turkey
 
 
 
 Who We Are
 
 
 
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 
 
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 
 
 Job Summary:
 
 
 
 The Customer Development Manager/Ecommerce is responsible for delivering net sales, volume and market share targets for our customers through driving growth within categories. Responsibilities also cover establishing long term mutually helpful relationships with customers and optimally using resources within a certain budget.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Translate customer development strategies into specific operational objectives (e.g., pricing, distribution, plan o gram execution, volume, profitability, and market share) and other key performance indicators. Performance metrics include trade investment, margin, forecast accuracy, account inventory levels, on shelf availability, and promotional performance.
 </li>
 <li>
 Ensure &ldquo;winning on the ground&rdquo; is a top priority for the team, and that 5P tactics and demand marketing initiatives are performed with excellence at the point of sales
 </li>
 <li>
 Influence customers to grow sales, improve service and identify efficiencies by applying new techniques, tools and information systems.
 </li>
 <li>
 Work with Retail Marketing team to leverage trade spending and develop effective promotional and in store programs that drive consumption off the shelf. Ensure efficient and effective use of promotional material and equipment.
 </li>
 <li>
 Conduct detailed analyses of trends and gain customer and CP agreement for a business plan that balances the needs of the customer and Colgate.
 </li>
 <li>
 Performs other duties as assigned
 </li>
 <li>
 Complies with all policies and standards
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree Preferably with a business administration, economics and social sciences bachelor degree.
 </li>
 <li>
 Minimum 5 years Customer and category management experience; preferably within a multinational FMCG company in Ecommerce and similar channel
 </li>
 <li>
 P&amp;L Literacy
 </li>
 <li>
 Negotiation Skills
 </li>
 <li>
 Proficient in English
 
 
 </li>
 </ul>
 
 Our Commitment to Inclusion
 
 
 
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 
 
 
 Equal Opportunity Employer
 
 
 
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 
 
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 
 
</div>

Customer Development Manager-Ecommerce

Explore 505+ Customer care associate in Istanbul this September. Find roles across top companies and apply now to boost your career.

505 customer care associate jobs IN Istanbul

Customer Experience Associate Specialist

Customer Service Associate

Customer Service Associate

Customer Service - English

Customer Support Representative (work from office)

Sr CRA I - FSP - Turkey - Homebased

Customer Development Manager-Ecommerce