compliance officer associate Jobs in Istanbul

compliance officer associate

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corporate customer relations manager

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customer experience manager

customer experience specialist / executive Jobs in Istanbul

customer experience specialist / executive

customer operations executive Jobs in Istanbul

customer operations executive

customer care associate

AppBeam Technology BV

<p><b>About Us </b></p><p>FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.</p><p><b>Position Summary </b></p><p>As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.</p><p><b>Responsibilities</b></p><p><b>Customer Interaction and Support </b></p><ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul><p><b>Customer Experience Management </b></p><ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul><p><b>Analytics and Optimization </b></p><ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul><p><b>Requirements </b></p><ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like <b>Zoho Desk, Freshdesk, Zendesk,</b> or <b>SalesForce CRM</b>.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul><p><b>What We Offer </b></p><ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul><p>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!</p><p>Job Type: Full-time</p>

Customer Service Advisor (Arabic & French)

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>&#304;stanbul, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Istanbul</p></div></div></div><div></div>

Customer Service - English

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities
</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p>
</p><ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p>
</p><ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p>
</p><ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p>
</p><ul><li>Maintain basic knowledge of client products and/or services</li></ul><p>
</p><ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p>
</p><ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul><p>
</p><ul><li>Offer additional products and/or services</li></ul><p>
</p><ul><li>Track, document and retrieve information in call tracking database</li></ul><p>
</p><ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Candidate Profile
</b></h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul><p>
</p><ul><li>Courteous with strong customer service orientation</li></ul><p>
</p><ul><li>Strong computer navigation skills and PC Knowledge</li></ul><p>
</p><ul><li>Ability to effectively communicate, both written and verbally</li></ul><p>
</p><ul><li>Dependable with strong attention to detail</li></ul><p>
</p><ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p>
</p><ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p>
</p><ul><li>Ability to work as a team member, as well as independently</li></ul><p>
</p><ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><p>
</p><ul><li>Ability to rotate shifts, as needed</li></ul><p>
</p><ul><li>Based on location and/or program, additional experience/skills may be required</li></ul><p>
</p><ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><p></p><h2 class="jobSectionHeader"><b>
Career Framework Role
</b></h2><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p></p><h2 class="jobSectionHeader"><b>
Supplemental Geographical Information
</b></h2><p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><p></p><p>
GERMANY - This job description does not apply to employees in Germany.</p><p></p><p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p>
</p><p>PHILIPPINES
</p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p>
</p><p>INDIA
</p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><p></p><h2 class="jobSectionHeader"><b>Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div><p></p>

Customer Service - Ukrainian

Customer Service - Turkish

Customer Service - German & English Bilingual

Solenis

<div><div>QUALIFICATIONS</div><ul><li>
Bachelor&rsquo;s Degree from Chemistry of a reputable university</li><li>
Masters degree in Chemistry/ Analytical Chemistry, Chemical Engineering or equivalent will be an advantage</li><li>
Max. years experience in related area (Chemical know&ndash;how), technical expertise in Chemistry with a proven track record</li><li>
Knowledge of and experience in analytical chemistry, analytical testing and instrumentation will be preferred</li><li>
Formulation knowledge will be an advantage</li><li>
Excellent command of both written and spoken English</li><li>
Advanced in MS-Office applications</li><li>
Strong analytical skills &amp; good communication skills</li><li>
Customer focus and result &amp; quality oriented approach</li><li>
No military obligation for male candidates</li></ul><div></div><div>
JOB DESCRIPTION</div><div>
We are now looking for an &quot;Associate Scientist&quot; to be a member of our Research &amp; Development Department. The R&amp;D team is the Business Partner and first point of contact for marketing and sales organisation and supply chain for all technical/ R&amp;D related activities. The main purpose of the role is to provide technical support in all day to day activities and projects.<br>
<br>
Responsibilities of the ideal candidate will include:</div><ul><li>
Own Industrial solution (IS) formula including products that are used in IWT, Mining, Geothermal and O&amp;G (oil &amp; gas) industries for compliance and product managment.</li><li>
Performing product and raw material physical-chemical analysis according to project and customer needs</li><li>
Develop product formulations as per project requirements and make development reports</li><li>
Coordinate and collaborate with our application laboratories / formulations worldwide and the field application teams for the performance testing of formulations and other R&amp;D activities</li><li>
Performing benchmark studies and reverse engineering to evaluate competitor products.</li><li>
Deliver profitability improvement projects through formulation and supply/ sourcing &amp; marketing initiatives</li><li>
Doing literature research</li><li>
Taking care of day to day lab operations and giving support in dealing with customer complaints</li><li>
Taking part in local and global projects, including lab work as well as liaising with other internal departments</li><li>
Being the point of contact for technical R&amp;D support to sales and marketing departments</li><li>
Efficient and timely report generation</li></ul><div></div><div>
Key results areas:</div><ul><li>
Compliance to formula management</li><li>
Timely completion of projects and reporting progress to stakeholders</li><li>
Generate high quality data and maintain up-to-date records</li><li>
Write reports and present it to stakeholders</li><li>
Deliver savings</li><li>
Manage R&amp;D tools and software like Agile/ lotus notes/ sap for compliance</li></ul><div></div><div>
**In our recruitment process, the preliminary evaluation is made with a video interview sent to the appropriate candidates via HR Venue.</div></div><div></div>

Associate Scientist - Istanbul

Prinova Europe

<div><p><b>Commercial Support - Business Development Associate</b></p>
<p><b>
Istanbul Office (Full-time, Permanent)</b></p><br>
<p></p>
<p><b>
Unlock your potential with Prinova</b></p>
<p>
We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world&rsquo;s best-known food, beverage, and nutrition brands.</p>
<p>
Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.</p><p></p><p><br>
Wherever your career is headed, you&rsquo;ll find direction, opportunity, and belonging with us.</p><p></p><p><b><br>
What is a Commercial Support role at Prinova?</b></p>
<p>
Internally, we call this position Business Development Associate. As our business continues to grow and our geographical reach widens, our customers&rsquo; experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team in the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact with both clients and suppliers.</p><p></p><p><b><br>
What&rsquo;s in it for you?</b></p>
<ul>
<li>Personal growth, including training and development opportunities</li>
<li>Discretionary bonus</li>
<li>Travel</li></ul><br>
<p></p>
<p><b>
What to expect?</b></p>
<ul>
<li>Taking, confirming and inputting customer orders</li>
<li>Monitoring customers and liaising closely with commercial, logistics and quality departments</li>
<li>Inputting purchase orders</li>
<li>Dealing with customer queries and responding in a timely manner</li>
<li>Sending any requested quality documents to the customer and liaising with the quality team when necessary</li>
<li>Sending product samples to customers when required. This will involve either handling samples in the<br>
office or liaising with warehouses to request samples from the sample stock or the inventory.</li>
<li>Sending price quotes to the customer, liaising with the Product Management team for this and collecting necessary information from customers.</li>
<li>Assess and categorize leads from tradeshows and events by verifying details in our system to identify existing customers, new contacts, or potential opportunities. Ensure accurate handover to sales teams for follow-up.</li>
<li>Login opportunities &amp; quotes on the CRM system</li>
<li>Monitoring shipments to customers when necessary and always ensuring a high level of customer service</li>
<li>Review and control stock levels for key accounts, ensuring sufficient inventory for contracts</li>
<li>Produce reports for senior managers.</li></ul><br>
<p></p>
<p><b>
 Does this sound like you?</b></p>
<ul>
<li><b>English language is required.
</b></li><li>Proven experience in a commercial, sales support, or analytical role.</li>
<li>Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.</li>
<li>Excellent communication, interpersonal, and customer service skills (internal and external).</li>
<li>Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.</li>
<li>Sound understanding of CRM and/or ERP systems and their functionalities.</li>
<li>Confident in interpreting data and providing actionable insights to support commercial teams.</li>
<li>Professional, proactive, and results-driven with strong business acumen.</li>
<li>Able to work under pressure, meet deadlines, and adapt to an evolving business environment.</li></ul><br>
<p></p>
<p><b>
Interested?</b> We would love to hear from you.</p>
<p>
Submit your CV by clicking apply.</p><p></p><p><br>
If you have any further questions, or would like to see the full job description, please email us for an informal chat careers-europe@prinovaglobal.com</p></div>

Commercial Support

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