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customer executive - bw&pc spmd istanbul

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customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

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customer experience (crm) manager

customer experience department manager Jobs in Istanbul

customer experience department manager

customer experience specialist executive

getirfinans

<div>
 
 
 getirfinans
 
 operates within Banking as a Service model, having established partnerships with players at banking sector.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Support the development of GetirFinans&rsquo; customer strategy and contribute to initiatives that shape the customer experience.
 </li>
 <li>
 Assist in designing user flows and customer journeys to support end-to-end service design efforts.
 </li>
 <li>
 Apply design thinking methodologies to support ideation, problem-solving and project development phases.
 </li>
 <li>
 Track and support customer satisfaction metrics (CSAT, NPS) and share insights regularly.
 </li>
 <li>
 Analyze customer complaints and highlight improvement opportunities to relevant teams.
 </li>
 <li>
 Prepare periodic Voice of Customer and NPS reports by consolidating feedback from surveys, operational data, contact center insights, social media and research.
 </li>
 <li>
 Collaborate with UX and UI teams to ensure customer needs are reflected in project designs.
 </li>
 <li>
 Monitor Contact Point KPIs (call center performance, training quality, social media responsiveness, etc.) and contribute to enhancement ideas.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master&rsquo;s degree is a plus.
 </li>
 <li>
 2&ndash;3 years of experience in customer experience, process development, digital channels or project support roles.
 </li>
 <li>
 Experience in e-commerce, banking, fintech or telecom is preferred; digital banking exposure is a plus.
 </li>
 <li>
 Basic knowledge of digital banking, mobile apps, Open Banking, neo-banks and BaaS concepts.
 </li>
 <li>
 Familiarity with service design and design thinking methodologies.
 </li>
 <li>
 A customer-first mindset with strong analytical thinking to interpret pain points and insights.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Proficiency in MS Office tools.
 </li>
 <li>
 Proficiency in English.
 </li>
 </ul>
 
 
 
 
 Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 
 
 
 
 
 
 We will process your personal data as part of our recruitment procedures. To find out more, please consult our
 
 Candidate Privacy Notice.
 
 
 
</div>

Customer Experience Specialist / Executive

Dell Technologies

<div>Join us to do the best work of your career and make a profound social impact as a Inside Sales Product Specialist (also called Technical Sales Representative) on our Inside Product Specialist Team in Istanbul (Turkey). 
What you&rsquo;ll achieve 
As an Inside Sales Product Specialist, you will deliver technical solutions to the Inside Sales Team that address customers&rsquo; varying needs, either working on your own or with a subject matter expert on more complex solutions. 
 
You will:<ul><li>
Provide experienced mentorship and direction to the Core Sales team on solutions</li><li>
Understand and maximize complex multidimensional solutions and explain how they will benefit the customer&rsquo;s business</li><li>
Achieve or exceed targets by selling solutions and developing positive relationships with our partners, distributors and executive leadership</li><li>
Utilize strategic probing to identify, evaluate and recommend highly sophisticated alternative technology solutions</li></ul> 
Take the first step towards your dream career 
Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role: 
 
Essential Requirements:<ul><li>
Around 3 to 5 years of related experience in a relationship selling role</li><li>
Experience in pre-sales or technical consulting, including solution presentations, product demonstrations, and proof-of-concept support</li><li>
Solid knowledge of Data Center Infrastructure, covering servers, storage, networking, and security solutions, with an understanding of how these technologies support cloud, virtualization, and AI-driven workloads.</li><li>
Knowledge of industry trends, and competition to position Dell&rsquo;s products effectively with customers</li><li>
Strong communication skills in Turkish and English with the ability to establish and maintain strong client relationships as well as balance demands from multiple partners, coordinating teams where appropriate to ensure timely delivery</li></ul> 
Who we are
We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you. 
 
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. 
 
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job ID:R277631</div>

Technical Sales Representative - Turkey

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

Avesoro

<div>
 
 Role Summary
 
 
 We are seeking a hands-on
 
 Senior FP&amp;A Specialist
 
 to partner with operations and finance on
 
 collecting, structuring, and analyzing operational data
 
 , supporting
 
 budget cycles
 
 , and delivering clear
 
 Budget vs Actual (BvA)
 
 insights. This role focuses on
 
 operational performance analysis
 
 and
 
 management reporting
 
 &mdash;it does
 
 not
 
 involve data/BI platform development.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 
 Operational data capture:
 
 Coordinate with site finance, production, maintenance, and supply chain to gather timely, accurate inputs (volumes, hours, consumables, unit costs).
 </li>
 <li>
 
 Data structuring &amp; validation:
 
 Standardize templates, verify completeness/accuracy, and reconcile with ERP and source documents.
 </li>
 <li>
 
 BvA &amp; performance commentary:
 
 Produce monthly BvA packs with variance bridges (price/volume/mix), root-cause analysis, and corrective action proposals.
 </li>
 <li>
 
 Budget &amp; forecast support:
 
 Consolidate operational inputs, maintain driver-based models, run scenarios/sensitivities, and support the annual budget and rolling forecasts.
 </li>
 <li>
 
 Unit-cost &amp; KPI tracking:
 
 Monitor key KPIs and unit costs; highlight trends, risks, and opportunities for efficiency.
 </li>
 <li>
 
 Management reporting:
 
 Prepare concise executive decks (tables, charts, commentary) and facilitate review meetings.
 </li>
 <li>
 
 Ad-hoc analysis:
 
 Deliver quick analyses to support operational decisions (make/buy, utilization, shift patterns, cost-down initiatives).
 </li>
 <li>
 
 Process discipline:
 
 Maintain the FP&amp;A calendar, templates, definitions, and documentation to ensure a single source of truth.
 </li>
 </ul>
 
 Must-Have Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Finance, Economics, Industrial Engineering
 
 , or a related field.
 </li>
 <li>
 
 5+ years
 
 of FP&amp;A/financial analysis experience in
 
 industrial, mining, energy, or construction
 
 environments.
 </li>
 <li>
 Strong
 
 Excel
 
 skills (pivot tables, lookups, variance bridges, basic modeling) and solid
 
 PowerPoint
 
 for executive packs.
 </li>
 <li>
 Comfortable working with
 
 ERP outputs
 
 and operational datasets (no BI/tool building required).
 </li>
 <li>
 Proven ability to translate raw operational data into clear financial insights and actions.
 </li>
 <li>
 
 Fluent English
 
 (written and spoken); strong communication skills with cross-functional teams.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience in
 
 multi-entity, multi-site
 
 organizations.
 </li>
 <li>
 Background in
 
 Big Four
 
 or large multinational groups.
 </li>
 <li>
 
 Working proficiency in French
 
 .
 </li>
 <li>
 Familiarity with
 
 driver-based planning
 
 ,
 
 unit-cost frameworks
 
 , and
 
 scenario analysis
 
 .
 </li>
 </ul>
</div>

Senior FP&A Specialist

Turk Telekom

<div>
 
 We are looking for a Digital Merketing Specialist for (TV Services). The role is based in our Gayrettepe office with a hybrid working model (4 days on-site, 1 day remote)
 
 
 You can find Job description of the role and skills and experiments of ideal candidates as the following.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Growth and Revenue-Focused Marketing: Increase revenue and market share by achieving commercial targets such as new customer acquisition, upsell, and contracting through digital channels.
 </li>
 <li>
 Campaign Management: Design, create, and execute 360-degree marketing campaigns to meet business objectives; manage the entire campaign lifecycle and monitor performance.
 </li>
 <li>
 Conversion Rate Optimization (CRO): Analyze website and mobile application conversion rates, and lead optimization efforts through A/B testing, user experience (UX) enhancements, and other best practices.
 </li>
 <li>
 Performance Analysis &amp; Reporting: Measure campaign performance using analytical tools (Google Analytics GA4, Google Looker Studio, Adjust, Meta Ads Manager), prepare routine and ad-hoc reports, and present actionable insights.
 </li>
 <li>
 Market &amp; Competitor Analysis: Identify key opportunities in the market and industry by closely following market research, competitor analysis, and customer surveys.
 </li>
 <li>
 Digital Engagement: Drive communication and marketing initiatives to increase the penetration and adoption of digital services, applications, and value-added services among TV subscribers.
 </li>
 <li>
 Business Development: Create new revenue models by establishing and managing partnerships with third parties and overseeing the marketing processes for these collaborations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Preferably a graduate from a reputable university in the field of Industrial Engineering, Management Engineering, Statistics, Economics, or a related discipline.
 </li>
 <li>
 2-3 years of experience in Digital Marketing, preferably within the telecommunication, banking, or subscription-based services sectors.
 </li>
 <li>
 Advanced knowledge and expertise in Google and Meta advertising platforms (Google Ads, Meta Ads Manager) and their communication ecosystems.
 </li>
 <li>
 Proven experience with performance measurement and analysis tools such as Google Analytics (GA4), Google Looker Studio, and Adjust.
 </li>
 <li>
 Experience in website user experience (UX), A/B testing, and Conversion Rate Optimization (CRO).
 </li>
 <li>
 (Preferred) Experience using customer engagement and personalization platforms like Insider.
 </li>
 <li>
 Analytical Skills: Strong analytical thinking, data interpretation, and problem-solving abilities.
 </li>
 <li>
 Personal Competencies: Prone to project-based work and effective teamwork. Target and result-oriented with strong time management, follow-up, and coordination skills. Ability to thrive in a dynamic, fast-paced work environment.
 </li>
 <li>
 Language and Software Skills: Advanced level of English and high proficiency in MS Office programs.
 </li>
 </ul>
 
 Google ads, meta ads, Google Analytics, looker studio, insider, performance marketing specialist, Digital marketing specialist
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 
</div>

Digital Marketing Specialist (TV Services)

Nove Group

<div>
 
 
 EsteNove, a leading provider of health tourism services based in Istanbul, specializes in high-quality hair transplantation, dental, and aesthetic operations for international patients, primarily from Europe and the USA.
 
 
 
 
 
 
 
 To strengthen our Operations team and ensure seamless coordination of the patient journey, we are looking for a detail-oriented and highly organized
 
 
 Operations Planning Specialist
 
 
 to manage the end-to-end planning process.
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Tourism, Hotel Management, Business Administration, or a related field
 
 </li>
 <li>
 
 Previous experience in operations, tourism, hospitality, or patient coordination roles
 
 </li>
 <li>
 
 Proficiency in English at a minimum B2 level (C1 preferred)
 
 </li>
 <li>
 
 Strong planning, follow-up, and problem-solving skills
 
 </li>
 <li>
 
 Comfortable working in a shift-based and dynamic environment
 
 </li>
 <li>
 
 Excellent communication and coordination skills with internal teams and external partners (e.g., hotels, transfer companies)
 
 </li>
 <li>
 
 Ability to work in a flexible, fast-paced setting and manage multiple priorities
 
 </li>
 <li>
 
 Proficiency in using Google Calendar and basic Microsoft Office tools
 
 </li>
 <li>
 
 Experience with SAP or a willingness to learn and adapt quickly
 
 </li>
 <li>
 
 A collaborative and adaptable team player
 
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 
 Coordinate hotel bookings for incoming patients based on details provided by the Sales team
 
 </li>
 <li>
 
 Communicate confirmed hotel reservations to the relevant International Patient Relations Specialist
 
 </li>
 <li>
 
 Liaise with hotels to find suitable accommodation options, negotiate pricing, and manage reservation agreements
 
 </li>
 <li>
 
 Ensure smooth handling of accommodation-related issues, and build ongoing relationships with hotel representatives
 
 </li>
 <li>
 
 Manage proforma invoices and provide payment confirmations to partner hotels
 
 </li>
 <li>
 
 Track and collect payments for extra nights or services requested by patients
 
 </li>
 <li>
 
 Maintaining the operational calendar for daily patient activities.
 
 </li>
 <li>
 
 Distribute finalized schedules to Sales, Medical, Operations, and transfer partners in advance of patient arrival
 
 </li>
 <li>
 
 Verify and approve daily and monthly transfer company lists and invoices
 
 </li>
 <li>
 
 Resolve patient transfer issues and assist with personalized tour or transfer requests
 
 </li>
 <li>
 
 Prepare and share weekly and monthly reports with Accounting and Executive Board as required
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 
 Dynamic Work Environment:
 
 
 Join a collaborative, multicultural team in a fast-growing company that values innovation and teamwork.
 
 </li>
 <li>
 
 Career Growth Opportunities:
 
 
 A clear path for development and advancement within the health tourism sector.
 
 </li>
 <li>
 
 Health and Wellness:
 
 
 Complimentary health insurance for all employees and free HPV vaccination for our female staff.
 
 </li>
 <li>
 
 Birthday Leave:
 
 
 Celebrate your special day with a paid day off!
 
 </li>
 </ul>
 
 
 
</div>

Operations Planning Specialist

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Growth Data Analyst
 
 at Trendyol, you will play a crucial role in driving the growth of our advertising products under the Trendyol Marketing Solutions portfolio. Working closely with cross-functional teams, you will be responsible for analyzing data, identifying growth opportunities, and implementing strategies to enhance seller adoption, engagement, profitability
 
 ,
 
 and overall performance on our platform.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to extract valuable insights from user behavior, ad performance and marketplace trends
 </li>
 <li>
 Develop and maintain performance tracking dashboards to provide real-time insights on key business metrics, performance indicators, and trends. Communicate insights and recommendations to stakeholders across the organization
 </li>
 <li>
 Analyze the impact of various pricing strategies and auction dynamics (e.g., CPC, CPM, floor prices) on seller adoption, ad spend, and overall marketplace health. Conduct price elasticity and incrementality studies to inform optimal pricing models.
 </li>
 <li>
 Conduct in-depth analysis of campaigns to understand their impact on sellers' advertising behavior. Optimize targeting, messaging, and campaign effectiveness to drive better results
 </li>
 <li>
 Collaborate with the product and data science teams to design and launch innovative advertising products that align with customer needs and business objectives
 </li>
 <li>
 Create and execute personalized communication journeys for sellers, enhancing their experience and fostering long-term engagement and loyalty
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master&rsquo;s Degree from a reputable university preferably in Computer Science, Management Information Systems or Industrial Engineering
 </li>
 <li>
 2+ year experience in data analysis, project &amp; product management
 </li>
 <li>
 Coding skills &ndash; ability to code in one or more languages (SQL, Python)Strong analytical skills and experience of working with large volumes of data
 </li>
 <li>
 Enjoys the challenge of simplifying complex data, processes, and concepts to highlight key insights and guide decision making
 </li>
 <li>
 Communication Skills - Excited to work with different functions within company, creative problem solver who thrives with ambiguity
 </li>
 <li>
 Familiar with digital analytics tools (ie Google Analytics, Adjust) and visualisation tools (Looker, Tableau etc.)
 </li>
 <li>
 A genuine interest in digital disciplines and stay up to date on trends
 </li>
 <li>
 Excellent written and verbal communication skills in English
 </li>
 <li>
 The experience range for this position is suitable for specialist/senior specialist and executive/manager (non-team management) roles
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 - Hybrid working model with flexibility:
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 - Customisable FlexBenefits budget:
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 - Well-being support:
 
 Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
 
 
 
 - Personalised training allowance and learning opportunities:
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 - Responsibility from day one:
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 - A diverse, international team:
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 - Opportunities to grow with the best:
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 - Meaningful connections beyond tasks:
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply today, we look forward to taking the next step with you.
 
 
 Want to get to know the team better first? Explore our
 
 Career Website
 
 ,
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Trendyol Ads Data Analyst, Seller Ads Analytics

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