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customer experience crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Misli

<div>
 
 🚀
 
 Join our growing Marketing team as CRM Campaign Manager!
 
 
 
 
 
 
 If you are passionate about designing impactful customer journeys, driving loyalty through data-driven campaigns, and working in a fast-paced, innovative industry, this role is for you. As part of our Marketing Department, you will report directly to the CRM Director and collaborate closely with both the
 
 CRM Analytics
 
 and broader Marketing teams to create meaningful customer engagement.
 
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Business Administration, Statistics, or a related field (Master&rsquo;s degree is a plus),
 </li>
 <li>
 7/10+ years of proven experience in CRM and campaign management, ideally in fast-paced digital industries,
 </li>
 <li>
 Excellent command of English, both verbal and written,
 </li>
 <li>
 Strong organizational and project management skills with the ability to prioritize and deliver multiple projects on time,
 </li>
 <li>
 Analytical mindset with a track record of turning insights into impactful actions,
 </li>
 <li>
 Customer-centric, creative, and innovative thinker who thrives on problem-solving,
 </li>
 <li>
 Hands-on experience with real-time marketing and customer engagement platforms,
 </li>
 <li>
 SQL knowledge is a strong plus (ability to query and analyze customer data is highly valued).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you&rsquo;ll be doing
 
 
 
 
 
 <ul>
 <li>
 Plan, design, and execute CRM campaign strategies across multiple channels (plan, set up, launch, monitor, optimize),
 </li>
 <li>
 Create daily, weekly, and monthly campaign calendars, ensuring alignment with business goals,
 </li>
 <li>
 Build customer journeys and workflows, targeting the right customers with the right offers through the right channels,
 </li>
 <li>
 Run A/B tests to optimize customer experience and maximize commercial performance,
 </li>
 <li>
 Develop and implement onboarding flows to boost early engagement and retention,
 </li>
 <li>
 Define and apply a clear contact policy to deliver seamless omnichannel customer experiences,
 </li>
 <li>
 Work in close collaboration with the CRM Analytics team to leverage insights, refine targeting, and ensure campaigns drive measurable impact,
 </li>
 <li>
 Collaborate with marketing and related teams to drive cross-functional initiatives,
 </li>
 <li>
 Ensure smooth execution of routine operations with high attention to detail,
 </li>
 <li>
 Leverage SQL for customer data analysis to support campaign design, segmentation, and performance evaluation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Misli Elektronik &Scedil;ans Oyunlar&inodot; ve Yay&inodot;nc&inodot;l&inodot;k A.&Scedil;. &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metnine buradan ula&scedil;abilirsiniz.
 
 
 
 
</div>

CRM Campaign Manager

AZELIS

<div><div>People. Talented, resilient, and passionate. Honest, humble, and respectful. Striving to make the world a better place by formulating for our planet&rsquo;s change makers, our people ignite the magic we make at our labs and constantly pursue ways to inspire our customers and move us forward in our journey toward innovation through formulation.</div><div>
The people at Azelis embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. We are a team united in passion, vision, and values. And we believe that we can work together to achieve everything we set our minds to.</div><div>
Our industry is ready for disruption, and we are looking for enthusiastic and innovative people who are thirsty for a challenge to join us and make a difference.</div><div>
Are you here for the change makers? You&rsquo;ve come to the right place&hellip;</div><div></div><div>
Azelis is a leading global distributor of specialty chemicals and innovative ingredients, representing first-class manufacturers across various industries.</div><div>
Founded in 2001, the company has grown both organically and through acquisitions.</div><div>
We employ almost 4,000 people globally in 63 countries and 117 offices across EMEA, Americas and APAC.</div><div></div><div>
We are looking for a Sales Support Specialist for the Turkiye Pharma &amp; Healthcare Sales team who will be responsible for customer relations.</div><div>
Mission</div><div></div><div>
Support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.</div><div></div><div>
Main Accountabilities</div><div></div><ul><li>
Act as direct point of contact for Pharmaceutical and Nutraceutical customers</li><li>
Prepare sales prices for the Sales Managers where needed</li><li>
Follow-up on customer satisfaction</li><li>
Prepare monthly sales statistics</li><li>
Follow up orders and make smart delivery plans</li><li>
Manage customer requests for samples local and inter-company and follow-up</li><li>
Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)</li><li>
Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers</li><li>
Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ...)</li><li>
Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship</li><li>
Translate the Group&rsquo;s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs</li></ul><div></div><div>
Experience, Skills &amp; Education</div><ul><li>
Commercial, enterpreneural and dynamic mindset</li><li>
Technical affinity and interest</li><li>
IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, &hellip;)</li><li>
English and local language</li><li>
Legal and quality driven</li><li>
Self-starter &ndash; Passionate about achieving goals/targets</li><li>
Understanding of customer and market dynamics and requirements</li><li>
Strong relationship building and negotiation skills</li><li>
Excellent organisational skills, structured</li><li>
Teamplayer</li><li>
Strong communication skills</li></ul><div></div><div>
Reporting line and organisational level</div><div></div><ul><li>
Commercial Manager, Business Manager</li></ul></div>

Sales Support Specialist (Hybrid)

Boyner Buyuk Magazacilik A.S.

<div>
 
 
 Join Our Innovative Team at Boyner!
 
 
 
 Boyner, one of Turkey&rsquo;s leading retail brands with a rich history spanning decades, is dedicated to delivering outstanding shopping experiences and high-quality products to customers nationwide. As we continue our journey to redefine retail in the dynamic landscape, we are seeking a talented
 
 Growth Marketing Manager
 
 to shape our digital growth strategy and accelerate our brand&rsquo;s success.
 
 
 
 
 
 
 Position Overview:
 
 
 
 As Growth Marketing Manager at Boyner, you will play a pivotal role in driving the commercial growth of Boyner.com.tr. Your core focus will be on analyzing daily and hourly sales data to rapidly develop and implement actions that increase customer engagement, conversion rates, and lifetime value, while also leading full-funnel optimization and improving key metrics like Unit Per Transaction (UPT). Leading the growth marketing functions, you will collaborate closely with the
 
 CRM, Campaign, Planning, Category, Digital Marketing, and business owner teams
 
 to ensure a holistic and impactful strategy. This role is central to achieving our e-commerce targets and requires a strong synergy with strategic partners like Hopi.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute strategic growth marketing initiatives based on real-time sales data, focusing on couponing, campaign management, and on-site CRO tactics.
 </li>
 <li>
 Lead and mentor the growth marketing team, setting clear goals and monitoring performance to drive results.
 </li>
 <li>
 Work in close collaboration with cross-functional teams (CRM, Campaign, Planning, Category, business owners, etc.) to create and implement integrated growth strategies.
 </li>
 <li>
 Utilize
 
 Insider, Adjust, Google Analytics 4 (GA4),
 
 and
 
 Google Search Console
 
 to analyze the customer journey, conduct A/B tests, and continuously improve the user experience (UX).
 </li>
 <li>
 Partner with the CRM team to develop strategies for customer segmentation, frequency improvement, and loyalty programs.
 </li>
 <li>
 Manage strategic partnerships, including the collaboration with Hopi, to develop and execute segmented growth projects.
 </li>
 <li>
 Analyze and report on the performance (ROI, KPIs) of all marketing channels, ensuring budget optimization and data-driven decision-making.
 </li>
 <li>
 Monitor market trends, competitor activities, and consumer insights to proactively identify and capitalize on new growth opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 University degree in Statistics, Mathematics, Engineering, Economics, Business Administration, or a related analytical field.
 </li>
 <li>
 Minimum 8+ years of experience in a growth marketing role, preferably within the e-commerce, retail, or FMCG sectors.
 </li>
 </ul>
 
 
 
 
 
 Advanced proficiency with:
 
 
 <ul>
 <li>
 Marketing automation and push notification platforms (e.g.,
 
 Insider
 
 ).
 </li>
 <li>
 Mobile measurement partners (e.g.,
 
 Adjust
 
 ).
 </li>
 <li>
 Web analytics tools (
 
 Google Analytics 4, Google Search Console
 
 ).
 </li>
 <li>
 Proven experience with A/B testing methodologies and Conversion Rate Optimization (CRO).
 </li>
 <li>
 Strong analytical skills with a P&amp;L-oriented mindset and the ability to translate data into actionable insights.
 </li>
 <li>
 Deep understanding of CRM metrics such as customer segmentation, lifetime value, and purchase frequency.
 </li>
 <li>
 Excellent organizational, communication, and cross-functional collaboration skills.
 </li>
 <li>
 A fast, results-oriented, and problem-solving mindset with the ability to manage multiple projects simultaneously.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu Boyner Holding A.&Scedil;.
 
 
 taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla k&inodot;smen otomatik ve otomatik olmayan yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 
 https://kurumsal.boyner.com.tr/calisan-adayi-kvkk
 
 
 linkinde bulunan &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlanma Metni&rsquo;ni inceleyiniz
 
 
 
 
</div>

Growth Marketing Manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 The candidate will join the store team located in Istanbul.
 
 
 The position will report directly to the Store Manager.
 
 
 
 
 
 
 MISSION
 
 
 
 The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI&rsquo;s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
 </li>
 <li>
 Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
 </li>
 <li>
 Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
 </li>
 <li>
 Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Ensure that the team proactively manage clienteling activities in coordination with CRM department;
 </li>
 <li>
 Acting as a brand ambassador, conveys the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
 </li>
 <li>
 Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
 </li>
 <li>
 Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
 </li>
 <li>
 Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
 </li>
 <li>
 Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
 </li>
 <li>
 Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
 </li>
 <li>
 Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
 </li>
 <li>
 Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
 </li>
 <li>
 Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales background: previous experience preferably in retail sector in similar role
 </li>
 <li>
 Strong communication skills, with the ability to listen actively and engage thoughtfully
 </li>
 <li>
 A problem solver who can identify issues, evaluate solutions, and make informed decisions
 </li>
 <li>
 A team player who values collaboration and can work towards common goals
 </li>
 <li>
 Effective time management, prioritizing tasks efficiently
 </li>
 </ul>
 
 
 
 
 Location: Istanbul
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
</div>

Assistant Store Manager - Istanbul

<div>
 
 
 Our Company
 
 
 
 Our strength comes not only from our dominance of glass manufacturing technologies but also from the intimate relationship dynamics we build with our customers. Reaching millions of consumers worldwide with our products that adorn tables, we prove our lasting presence on global dining tables through the offices we have opened in Italy and the USA.
 
 
 With over 2.000 employees in our 2 mega production facilities located in K&uuml;tahya, we export to more than 138 countries. Our extensive product range, which adds joy to every moment, brings us together with our customers at the same table.
 
 
 LAV, a leading company in equal employment opportunities with a 52% female-employee ratio, values diversity and does not discriminate based on race, religion, color, national origin, gender, marital status, age, or seniority status.
 
 
 #genderequality
 
 
 
 
 
 
 
 We invite "
 
 Commercial Excellence Manager
 
 " candidates who will be a key player in our global digital business transformation journey and be a part of the LAV Family.
 
 
 
 
 
 
 What you'll be doing?
 
 
 <ul>
 <li>
 Ensuring that the business model is managed in accordance with the commercial strategy
 </li>
 <li>
 Reviewing processes, identifying improvement opportunities and optimizing processes
 </li>
 <li>
 Monitoring the performance of sales, design, marketing and business development, tracking and reporting KPIs
 </li>
 <li>
 Conducting NPS studies to increase customer satisfaction and evaluating customer feedback, understanding customer needs and creating customer service strategies for these needs
 </li>
 <li>
 Assuming ownership of CRM systems, organizing training on CRM use and applications within the company, and managing these processes effectively
 </li>
 <li>
 Identifying and implementing customer segmentation strategies
 </li>
 <li>
 Taking actions to improve customer experience
 </li>
 <li>
 Developing the company's overall business strategy based on market trends, customer needs and competitive analysis; Ensuring that Sales and Marketing teams work in an integrated and effective manner in line with the established commercial strategy
 </li>
 <li>
 Systematically identifying and evaluating potential risks in commercial operations, developing and implementing risk management strategies accordingly
 </li>
 <li>
 Choosing appropriate technology and automation tools (ORM, e-commerce, portal, etc.), communicating with central IT, managing the application, constantly promoting innovative approaches to improve business processes
 </li>
 <li>
 Managing budgets, ensure resources are used effectively, and manage commercial projects
 </li>
 <li>
 Providing regular communication and reporting with senior management and other units, sharing developments in the field of commercial excellence
 </li>
 </ul>
 
 
 
 
 
 Who we are looking for?
 
 
 <ul>
 <li>
 Analytical minded with presentation and reporting skills
 </li>
 <li>
 Experienced in understanding and managing distributor and customer structures
 </li>
 <li>
 Experienced in customer segmentation
 </li>
 <li>
 Highly skilled in planning and organization tasks
 </li>
 <li>
 A good team player with customer orientation and effective communication skills
 </li>
 <li>
 Experienced in work plan creation and budget monitoring
 </li>
 </ul>
 
 
 
 
 
 What we offer?
 
 
 <ul>
 <li>
 Competitive and comprehensive benefits including private health insurance
 </li>
 <li>
 Dynamic and friendly work environment
 </li>
 <li>
 Opportunity to work with new technologies
 </li>
 <li>
 Development-oriented employee experience enriched by G&uuml;rok Academy leadership programs
 </li>
 </ul>
 
 
</div>

Commercial Excellence Manager

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