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customer experience crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Kalyon Construction Group

<div>
 
 
 About Us
 
 
 
 We are the first and largest Designer Outlet project of the country combined with a unique hybrid retail experience soon to open our door. Our objective is to redefine the shopping experience with top-tier designer brands and unparalleled customer service in a privileged location allowing us to attract million of local shoppers and international tourists, Our goal is to create an exclusive, engaging retail destination that attracts discerning shoppers and sets a new standard in outlet retail shopping in Istanbul
 
 
 
 Position Overview
 
 
 
 We are seeking a proactive and strategic Marketing Manager to lead all marketing initiatives from pre-opening through to ongoing operations. This role will be pivotal in building anticipation and excitement for the mall launch, establishing strong brand positioning in the market, and driving sustained customer engagement post-opening. Expertise in CRM and database marketing is essential to deliver targeted, data-driven campaigns that maximize customer acquisition and loyalty.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 <ul>
 <li>
 Develop and execute comprehensive pre-opening marketing plans to build brand awareness and excitement.
 </li>
 <li>
 Create targeted campaigns to attract potential shoppers, tenants, and media attention prior to launch.
 </li>
 <li>
 Coordinate launch events, grand opening promotions, and partnerships to ensure a strong market entry.
 </li>
 <li>
 Develop content and marketing collateral to support pre-opening sales and leasing efforts.
 </li>
 <li>
 Establish CRM database host, and develop smooth digital journey to implement CRM data capturing of various channels with segmented customer database.
 </li>
 </ul>
 
 
 Post-Opening Phase:
 
 
 <ul>
 <li>
 Lead ongoing marketing activities, including digital marketing, advertising, PR &amp; events, social contents, partnership and tenant collaborations.
 </li>
 <li>
 Utilize CRM and database marketing to design personalized customer journeys and loyalty programs.
 </li>
 <li>
 Analyze shopper behavior and campaign performance to continuously optimize marketing ROI.
 </li>
 <li>
 Manage marketing budget, vendors, and partnerships to maximize impact and efficiency.
 </li>
 <li>
 Lead and mentor the marketing team of minimm 3 deputies while fostering a culture of creativity and accountability.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum 8 years of marketing experience, ideally with exposure to retail, luxury brands, or Leading shopping malls.
 </li>
 <li>
 Proven success in launching new retail destinations or brands, especially with pre-opening marketing campaigns.
 </li>
 <li>
 Strong experience with CRM platforms and database marketing to develop targeted, data-driven campaigns.
 </li>
 <li>
 Rich connections in the partnership with airlines, hotels, corporations, and banks, etc will be a great plus.
 </li>
 </ul>
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Deep understanding of CRM tools (e.g., Salesforce, HubSpot) and data segmentation techniques.
 </li>
 <li>
 Ability to translate market research and customer data into actionable marketing strategies.
 </li>
 <li>
 Expertise in digital marketing channels including SEO, SEM, email marketing, and social media.
 </li>
 <li>
 Excellent project management skills, capable of handling multiple complex projects simultaneously.
 </li>
 <li>
 Strong communication and interpersonal skills for collaboration with tenants, agencies, and internal teams.
 </li>
 <li>
 Creativity and attention to detail to maintain a luxury brand image.
 </li>
 <li>
 Comfortable working in a fast-paced, dynamic environment with shifting priorities.
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 Experience in launching complicated Commercial Projects (Malls) and/or managing Luxury and International Brands
 </li>
 <li>
 Knowledge of loyalty programs, omnichannel marketing, and customer lifecycle management.
 </li>
 <li>
 Familiarity with event marketing and experiential retail strategies.
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be an essential part of this exciting launch of the most unique commercial project in the country.
 </li>
 <li>
 Opportunity to define the project&rsquo;s customer experience from the ground up and shape the strategy from conception to completion
 </li>
 <li>
 Work within an Internationally lead Team leading luxury brands in a collaborative environment.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Growth and development opportunities in a dynamic retail setting and future opportunities.in other mature and upcoming markets
 </li>
 </ul>
 
 
</div>

Marketing Manager

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 The candidate will join the store team located in Istanbul.
 
 
 The position will report directly to the Store Manager.
 
 
 
 
 
 
 MISSION
 
 
 
 The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI&rsquo;s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
 </li>
 <li>
 Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
 </li>
 <li>
 Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
 </li>
 <li>
 Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Ensure that the team proactively manage clienteling activities in coordination with CRM department;
 </li>
 <li>
 Acting as a brand ambassador, conveys the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
 </li>
 <li>
 Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
 </li>
 <li>
 Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
 </li>
 <li>
 Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
 </li>
 <li>
 Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
 </li>
 <li>
 Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
 </li>
 <li>
 Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
 </li>
 <li>
 Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
 </li>
 <li>
 Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales background: previous experience preferably in retail sector in similar role
 </li>
 <li>
 Strong communication skills, with the ability to listen actively and engage thoughtfully
 </li>
 <li>
 A problem solver who can identify issues, evaluate solutions, and make informed decisions
 </li>
 <li>
 A team player who values collaboration and can work towards common goals
 </li>
 <li>
 Effective time management, prioritizing tasks efficiently
 </li>
 </ul>
 
 
 
 
 Location: Istanbul
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
</div>

Assistant Store Manager - Istanbul

Clariant

<div><div>Job ID: 40825 | Location: Istanbul, Istanbul, T&uuml;rkiye</div> 
<div></div>
<div>
At Clariant, a leading global specialty chemicals company, we create value with innovative and sustainable solutions for customers from many industries. Our Care Chemicals Business Unit is known for its high-quality products and customer-focused approach in personal care, home care, industrial applications, and more.</div> 
<div></div>
<div>
We are looking for a driven and customer-focused Account Manager to join our Care Chemicals Business Unit, Business Segment Industrial Application. In this role, you will be responsible for managing key customer relationships, driving sales growth, and ensuring customer satisfaction through effective account management strategies in Turkey and the sub-region MEA.</div><div></div><div> 
Responsibilities</div>
<div></div><ul>
<li>Manage Heart/Belly customer accounts, building and maintaining strong relationships with procurement and other key stakeholders</li>
<li>Drive growth and satisfaction of assigned accounts through strategic planning and execution</li>
<li>Handle contracts, price management, and address overdue payments</li>
<li>Gather and analyze customer demand development insights to identify opportunities</li>
<li>Expand share of wallet through successful participation in biddings and tenders</li>
<li>Proactively identify and mitigate potential churn risks to ensure customer retention</li>
<li>Maintain accurate CRM customer data and manage new business development pipeline in collaboration with Business Development</li>
<li>Provide accurate and timely sales forecasting to support business planning</li>
<li>Operate in a coordinated team set-up to ensure full customer journey success, business development, distribution</li></ul></div>

Account Manager

Edenred Türkiye

<div>
 
 Edenred T&uuml;rkiye has been the pioneer of the meal card sector for 33 years, providing effective corporate expense management solutions such as the
 
 Ticket Restaurant Meal Card
 
 for lunch expenses,
 
 Ticket Car Fuel Solutions
 
 for fuel purchases, and
 
 Ticket Gift Cards
 
 for incentive and reward program. We proudly serve over 1.8 million employees across Turkiye, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and countless prestigious brands.
 
 
 Here at Edenred T&uuml;rkiye, our values such as passion for customers, respect, imagination, simplicity, and entrepreneurial spirit shape our work environment and inspire our team members to think creatively and drive innovation to improve our ways to provide our corporate expense management solutions and serve our customers better as well as creating a fulfilling work environment to provide professional growth and development to our employees to become esteemed members of our Dream Team. As an acknowledgement to our commitment, we are proud to have been certified as a Great Place to Work since March 2024.
 
 
 
 
 
 
 ROLE OVERVIEW
 
 
 
 We are seeking a Product Manager to shape and execute our CRM strategy within Edenred Turkey. This is an exciting opportunity for a proactive professional who enjoys shaping customer experiences and streamlining processes in a dynamic environment. You will collaborate closely with various business units, to ensure our CRM platform aligns with our business goals and delivers exceptional user experiences, while maintaining high data quality.
 
 
 This strategic, high-impact role combines both operational and transformational responsibilities and will directly contribute to Edenred&rsquo;s growth.
 
 
 
 
 
 
 THE REQUIRED VIBE
 
 
 <ul>
 <li>
 Experience in CRM product management, business analysis, or project management
 </li>
 <li>
 Proven track record of managing the end-to-end lifecycle of CRM projects, including analysis, design, testing, and go-live
 </li>
 <li>
 Data-driven mindset with strong skills in data quality management, reporting, and problem-solving
 </li>
 <li>
 Excellent communication and coordination skills, with experience in collaborating with business units and managing stakeholders, vendors, and consultants.
 </li>
 <li>
 Proficiency in project planning, prioritization, and budget tracking.
 </li>
 <li>
 User-centric approach with experience in process improvement and change management.
 </li>
 <li>
 Strong advantage: hands-on experience with Salesforce and/or HubSpot.
 </li>
 </ul>
 
 
 
 
 
 YOU WILL VIBE WITH US BY
 
 
 <ul>
 <li>
 Define and implement the company&rsquo;s CRM strategy for customers, merchants, and processes in collaboration with all business units.
 </li>
 <li>
 Provide vision, leadership, and guidance on business processes and user needs related to the CRM system.
 </li>
 <li>
 Manage, monitor, and analyze enhancements, issues, and improvements in the CRM system from start to finish.
 </li>
 <li>
 Lead the analysis, design, testing, and implementation phases across the full lifecycle of CRM projects.
 </li>
 <li>
 Adapt the existing CRM architecture to align with new strategies through targeted enhancements and developments.
 </li>
 <li>
 Ensure data quality within the system and deliver effective solutions to data- and process-related challenges.
 </li>
 <li>
 Drive and continuously manage the resolution of CRM system issues in collaboration with the IT department and/or CRM consultancy partners.
 </li>
 <li>
 Promote effective CRM adoption and continuously improve the user experience for system users.
 </li>
 <li>
 Oversee project and budget management for services provided by the CRM consultancy firm.
 </li>
 <li>
 Maintain clear and timely communication with stakeholders across Edenred Turkey to ensure alignment.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 Flexible working conditions: Set your hybrid working style in line with your departmental needs.
 </li>
 <li>
 Ticket Restaurant Meal Card: No need to specify, right? 😉
 </li>
 <li>
 Private health &amp; life insurance: Your family members can also benefit from them.
 </li>
 <li>
 Transportation: We provide service bus / shuttles.
 </li>
 <li>
 Ticket Gift: Spoil yourself on special occasions with our gift card, offering an annual credit of 30.000 TL at a 20% discount.
 </li>
 <li>
 Flexible Leaves: You are encouraged to take BirthDay-off, Menstruation Rest and etc.
 </li>
 <li>
 Full Remote August: You are strictly(!) encouraged to work fully-remote throughout August! 😊
 </li>
 <li>
 Eden Lounge: Need a break? We have unlimited coffee &amp; soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.
 </li>
 <li>
 EdenSENse: You can easily participate in our CSR projects in line with global teams.
 </li>
 <li>
 EdenPeople Learning Package: You can continuously contribute to your professional development through online training, including live language classes.
 </li>
 <li>
 
 Apply now and Vibe with Us!
 
 </li>
 </ul>
</div>

Product Manager

Henkel

<div>
 
 About this Position
 
 This role is responsible for leading key automotive OEM accounts in Turkey, aligning local execution with global strategies, and acting as the primary customer interface for commercial and technical topics. You will identify customer needs, drive new business opportunities, and support solution development in collaboration with Regional and Global KAMs. Additionally, you will execute account plans, manage CRM processes, and ensure sustainable growth in the Turkish automotive OEM market.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Leading automotive accounts in Turkey in line with Global OEM Strategies by Regional and Global KAMs
 </li>
 <li>
 Directly reporting to Automotive OEM Turkey Sales Manager
 </li>
 <li>
 Steering the OEM business with Global KAMs, Regional KAMs and to execute global and regional strategies in related OEMs locally
 </li>
 <li>
 Identifying needs of customers and finding accurate solution as a first point of contact with Global Technical teams,
 </li>
 <li>
 Regional and Global KAMs according to the necessity.
 </li>
 <li>
 Identifying business potentials in Turkey in related accounts and inform Technical Team and KAMs to develop a product according to needs of customer.
 </li>
 <li>
 Developing sales activities for the assigned customer portfolio across Turkey
 </li>
 <li>
 Preparing and implementing action plan to develop sales, increase the profit, and gain market share
 </li>
 <li>
 Executing customer roadmap and managing the closure respective CRM tool (ACE)
 </li>
 <li>
 Traveling around Turkey to participate in the trials of the customers in case of business necessities and analyzing market trends
 </li>
 <li>
 Performing forecasting and planning analysis for sustainability of stocks
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 University degree in Engineering or related departments
 </li>
 <li>
 4 to 6 years of experience in technical sales
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 Strong communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels
 </li>
 <li>
 Result oriented, self-motivating and team player
 </li>
 <li>
 Fluent in English both spoken and written
 </li>
 <li>
 Valid driving license and flexible for traveling
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Associate Key Account Manager - Bus & Truck

<div>Bir işe başvurmadan &ouml;nce, bu sayfanın sağ &uuml;st k&ouml;şesinde bulunan se&ccedil;eneklerden dil tercihinizi se&ccedil;in.
Bir Fortune Global 500 şirketinde bir sonraki fırsatınızı keşfedin. Yenilik&ccedil;i olanaklar hayal edin, tatmin edici iş k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml; deneyimleyin ve her ge&ccedil;en g&uuml;n daha iyi olmanıza yardımcı olacak yetenekli ekiplerimizle &ccedil;alışın. UPS'i yarınlara taşımak i&ccedil;in ne gerektiğini biliyoruz - benzersiz bir beceri + hırs kombinasyonuna sahip insanlar. Kendinizi veya ekiplerimizi y&ouml;netmek i&ccedil;in gerekli niteliklere ve motivasyona sahipseniz, becerilerinizi kullanmaya ve sizi bir sonraki seviyeye taşımaya hazır rollerimiz var.
İş A&ccedil;ıklaması:
Job Title: Sales Support Specialist
Job Summary:
The Sales Support Specialist plays a key role in driving sales effectiveness by supporting sales operations, enhancing client engagement, and ensuring accurate and timely execution of sales processes. This role works closely with the Sales Manager and cross-functional teams to manage customer communications, coordinate sales initiatives, and maintain sales tools and reporting. A strong understanding of, client service, and process improvement is essential.<div></div>
Key Responsibilities:
Sales Operations &amp; Support<ul><li>
Assist the Sales Manager with implementation of sales strategies, campaigns, and operational procedures across regions and sectors.</li><li>
Coordinate and support sales initiatives, including, business plans, and sales presentations.</li><li>
Maintain and prepare internal sales reports, dashboards, and recognition programs.</li><li>
Monitor proposal status and follow up with internal stakeholders to ensure timelines are met.</li></ul>
Process &amp; Systems Support<ul><li>
Help manage and maintain sales-related tools and platforms; assist team members with system usage and troubleshooting.</li><li>
Identify opportunities to streamline workflows and improve internal processes related to client service and sales support.</li><li>
Participate in rollout and user testing of tools and systems that enhance sales productivity and customer experience.</li></ul><div></div>
Qualifications:<ul><li>
Bachelor&rsquo;s Degree in Business, Marketing, or a related field (required).</li><li>
2&ndash;3 years of experience logistics industry (required).</li><li>
Strong proficiency in Microsoft Office Suite (especially Excel and PowerPoint).</li><li>
Familiarity with CRM or sales platforms (e.g., Salesforce) is a plus.</li><li>
Excellent written and verbal communication skills in English.</li><li>
Strong attention to detail, organization, and time management.</li><li>
Customer-focused mindset with ability to collaborate across teams.</li></ul> 
&Ccedil;alışan T&uuml;r&uuml;: 
Kalıcı 
UPS; ayrımcılığın, tacizin ve misillemenin olmadığı bir iş yeri sağlamayı taahh&uuml;t eder.</div>

Sales Support Specialist

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