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customer care consultant

Trustbend Logistics

<div>At Trustbend Packers &amp; Movers, we prioritize customer satisfaction by delivering seamless relocation services with efficiency and care. To further enhance our customer experience, we are looking for a dedicated and professional Customer Care Executive to join our team in Dubai. This role is ideal for individuals with excellent communication skills and a passion for solving customer queries effectively.

 Key Responsibilities:
<ul>
<li>Handle incoming calls, emails, and customer inquiries promptly and professionally.</li>
<li>Provide detailed information about company services, pricing, and processes.</li>
<li>Coordinate with operations and logistics teams to ensure timely service delivery.</li>
<li>Manage customer complaints and resolve issues with efficiency and empathy.</li>
<li>Maintain accurate customer records and update the database regularly.</li>
<li>Follow up with customers to ensure satisfaction after services are completed.</li>
<li>Support in building long-term relationships with clients by offering excellent service.</li>
<li>Prepare daily, weekly, and monthly reports on customer interactions.</li>
</ul>
 Requirements:
<ul>
<li>Previous experience as a Customer Care Executive or in a similar customer service role.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to multitask and handle customer issues calmly under pressure.</li>
<li>Proficiency in MS Office and customer management systems.</li>
<li>Fluency in English; knowledge of additional languages is an advantage.</li>
<li>High school diploma or higher education qualification.</li>
</ul>
Joining Trustbend Packers &amp; Movers in Dubai as a Customer Care Executive gives you the opportunity to build lasting customer relationships while supporting a reputable logistics and relocation company. If you are enthusiastic about delivering top-quality customer service, we encourage you to apply and grow with us.</div>

Customer Care Executive

DT One

<div>
 
 About DT One
 
 
 
 DT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out.
 
 
 Through our network of over 1500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers.
 
 
 We are headquartered in Singapore with regional offices in Barcelona, Dubai, London Manila and Miami.
 
 
 DT One is committed to empowering people and businesses through accessible and reliable mobile top-ups and digital non-cash micropayments. As the communications and fintech landscapes evolve, DT One stands poised to play a pivotal role in shaping the future of cross-border micropayments and digital value payments.
 
 
 For more information visit www.DTOne.com
 
 
 
 Context of the role
 
 
 
 We are looking for a proactive and customer-focused Customer Care Executive to join our Customer Care team in Dubai. In this role, you will be the first point of contact for our global customers, resolving technical issues, ensuring smooth service delivery, and providing an exceptional customer experience. You will combine strong problem-solving skills with clear communication to troubleshoot and resolve queries, coordinate with internal teams, and keep customers informed every step of the way. If you are passionate about technology, eager to learn, and committed to delivering excellent service, we would like to hear from you.
 
 
 
 What You'll Do
 
 
 
 
 
 <ul>
 <li>
 Troubleshoot and respond to customer issues. Provide timely updates and resolution to customer queries, according to the SLA process.
 </li>
 <li>
 Monitor and troubleshoot system alerts, escalate critical issues, and follow up with various stakeholders throughout service restoration.
 </li>
 <li>
 Participate in on duty rotation during weekends and public holidays when required.
 </li>
 <li>
 Manage customer accounts and configurations
 </li>
 <li>
 Resolve product or service issues by investigating the root cause of the problem.
 </li>
 <li>
 Escalate the issue to the relevant team internally / externally
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Minimum diploma or a degree in Information Technology, Computer Science or equivalent.
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Excellent interpersonal skills, and good English communication skills. Additional languages will be an advantage.
 </li>
 <li>
 Commitment to follow through on actions, with attention to detail.
 </li>
 <li>
 Ability to work effectively under pressure, prioritize tasks and follow processes.
 </li>
 <li>
 Demonstrate motivation to learn new skills and technologies.
 </li>
 <li>
 Good understanding of web services, API and IP based protocols.
 </li>
 <li>
 Understanding of Linux and SQL is an advantage.
 </li>
 <li>
 Proficient in MS suite of Office applications (Word, Excel). Advanced proficiency in Excel is an advantage.
 </li>
 <li>
 Background in Customer Service experience within the Telecommunications and/or Banking industry is preferred.
 </li>
 </ul>
</div>

SISA

Exciting Opportunity: Become a Customer Service Evaluator / Mystery Shopper in Dubai, UAELocation: Dubai, United Arab Emirates Employment Type: Part-time / Freelance Industry: Market Research / Customer ExperienceWe are an internationally recognized market research consultancy committed to enhancing service quality across the UAE. We are currently recruiting qualified individuals in Dubai to join our team as Customer Service Evaluators (Mystery Shoppers) for high-end clients.Position Overview: As a Mystery Shopper, you will act as a prospective customer and visit luxurious stores, Showrooms, Hotels, Service Centers etc., in Dubai. Your objective will be to observe, assess, and report on various aspects of the customer service experience. Your insights will play a critical role in shaping the customer journey and maintaining premium service standards.Key Responsibilities:<ul><li>Conduct in-person evaluations by visiting assigned locations.</li><li>Assess service quality, staff interaction, product knowledge, and overall environment.</li><li>Follow detailed guidelines for each assignment.</li><li>Submit comprehensive and timely reports through our online platform.</li><li>Each visit typically requires 1 to 1.5 hours, including reporting.</li></ul>Candidate Requirements:<ul><li>Must be a resident of the UAE.</li><li>Own a vehicle and hold a valid UAE driving license.</li><li>Candidates on visit visas will not be considered.</li><li>Well-educated, with excellent English communication and writing skills.</li><li>Strong observational skills and the ability to recall and document key details accurately.</li><li>Ability to follow instructions carefully and work independently.</li><li>Professional demeanor suitable for visiting high-end establishments.</li><li>Previous experience in customer service, luxury retail, hospitality, or auditing is an advantage.</li></ul>What We Offer:<ul><li>Flexible freelance assignments based on your availability.</li><li>Competitive compensation per assignment.</li><li>Exposure to high-end industries and international brands.</li><li>An opportunity to contribute meaningfully to customer service improvement initiatives.</li><li>Professional support and guidance throughout the process.</li></ul>How to Apply:If you meet the above criteria and are interested in joining our evaluator network, please register by creating your profile at: https://www.my.sisadubai.com/new-user-reg.htmlPlease ensure your profile is complete and up to date. Shortlisted candidates will be contacted for upcoming assignments.Note: This is a part-time, project-based opportunity. We do not sponsor visas or provide employment benefits.Job Type: Part-timePay: AED50.00 - AED200.00 per dayExpected hours: 2 &ndash; 3 per weekEducation:<ul><li>Bachelor's (Preferred)</li></ul>License/Certification:<ul><li>Driving license and a Car (Required)</li></ul>

Customer Service Evaluator

Emirates NBD

<div>
 
 
 About ENBD
 
 
 
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 
 
 
 
 &ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo;
 
 
 
 
 
 
 As part of our ongoing efforts, we are creating a pipeline of potential national candidates for upcoming
 
 Customer Relationship Officer
 
 opportunities.
 
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 
 As a
 
 Customer Relationship Officer
 
 at Emirates NBD, your role is to provide consistently an excellent service to all
 
 Priority Banking
 
 customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 To be accountable for client satisfaction and service quality levels at the branch by ensuring clients&rsquo; expectations are met consistently.
 </li>
 <li>
 Take full responsibility and ownership for Priority Banking customer service at the branch.
 </li>
 <li>
 Check for completeness of documentation and tracking in system prior to account opening
 </li>
 <li>
 Check for completeness of documents and form before sending Credit card applications to Cards Team
 </li>
 <li>
 Liaising with compliance and various other departments for following up and submission of documents or relevant matte
 </li>
 <li>
 Action and Review of CRM cases assigned to Priority Banking Centers
 </li>
 <li>
 Set and track sales account targets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills And Experience
 
 
 <ul>
 <li>
 University Degree in Business or Finance
 </li>
 <li>
 1-2 years of experience in Customer Service Function within a Bank
 </li>
 <li>
 Experience in Finacle, Fin One, MS Excel and MS office.
 </li>
 </ul>
 
 
 
 
 
 There&rsquo;s never been a better time to join Emirates NBD.
 
 
 
 We&rsquo;re one of the region&rsquo;s most recognizable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
 
 
 
 
 
 At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
 
 
 
 
 
 
 By joining our talent pool, you will be among the first considered when suitable Assistant Relationship Manager positions become available.
 
 
 
 
 
 
 We look forward to staying connected with you!
 
 
 
</div>

Future Job Opportunities - Customer Relationship Officer - UAE National

AFC holidays

GIT Consultant main role is to consistently foster Group Escorted Tour business growth by delivering first-rate class travel advising services on fixed tour itineraries using tour booking system.Responsibilities/ Duties:<ul><li>To exceptionally sell online/offline memorable and exquisite international tour/holiday itineraries on Fixed Departures (USA / Europe/ Asia Pacific / Africa / Australasia).</li><li>Conduct dynamic tour product presentations highlighting the best tour benefit features against competitors.</li><li>Identify and source new business leads and convert them to new clients thereby exceed target sales goal.</li><li>Communicate detailed information per itinerary for chosen travel destination achieving 100% satisfaction, increasing repeat and long-term business.</li><li>Adhere to KPI and CRM standard operating procedures to ensure margins set targets on bookings are achieved.</li><li>Act proactively on resolving travel issues that can have negative impact on travelers' tour plans.</li><li>Promote professional image with excellence on compelling, persuasive and composed professional demeanor to gain customer trust and confidence, consistent with brand values.</li></ul>Qualification/ Skills:<ul><li>Extensive knowledge of the Outbound International Tourism as well as Inbound Tourism industry products are essential</li><li>Some experience in handling VIP and/or luxury FIT accounts is desirable.</li><li>Excellent &amp; fluency in the English language is a must.</li><li>Travel &amp; Tourism degree or relevant travel industry experience preferable With good attention to detail and a strong proactive personality.</li><li>Excellent customer care, communication, negotiation and convincing skills team player &amp; highly motivated to able to work in a busy environment.</li></ul>Experience:<ul><li>Travel Consultant: min 2-3 years (Required)</li></ul>Kindly submit your CV via https://www.afcholidays.com/careersJob Types: Full-time, PermanentPay: AED5,000.00 - AED6,000.00 per month

Travel Consultant

Allocation Assist

<div>Job Overview: 
We are seeking an experienced consultant pediatric intensive care unit specialist to lead a state-of-the-art PICU in Dubai. This role demands clinical excellence, leadership, and a multidisciplinary approach to deliver outstanding outcomes for pediatric patients and their families. 
Key Responsibilities:
<ul><li>
Oversee the diagnosis, treatment, and management of critically ill pediatric patients in the PICU with a range of medical and surgical conditions</li><li>
Perform advanced life-saving interventions, including mechanical ventilation, extracorporeal membrane oxygenation (ECMO), and invasive hemodynamic monitoring</li><li>
Collaborate with a multidisciplinary team comprising pediatricians, surgeons, nurses, respiratory therapists, and other specialists to ensure integrated, holistic care</li><li>
Design and implement individualized treatment and recovery plans tailored to the specific needs of critically ill children</li><li>
Provide leadership in quality improvement initiatives, clinical protocols, and patient safety strategies within the PICU</li><li>
Support and mentor junior medical staff and contribute to the training of fellows, residents, and other healthcare professionals</li><li>
Engage in clinical research and stay updated on emerging trends in pediatric intensive care medicine</li><li>
Adhere to UAE healthcare regulations and uphold international standards of patient safety and care excellence</li></ul>

Qualifications &amp; Requirements:
<ul><li>
Medical degree (MD or equivalent) from a recognized institution</li><li>
Board certification in Pediatric Intensive Care or Pediatric Critical Care Medicine</li><li>
Western education and/or training (e.g., USA, UK, Canada, or equivalent) is mandatory</li><li>
A minimum of 3-5 years of post-board certification experience as a Consultant in a reputed PICU setting</li><li>
Expertise in handling high-acuity cases and advanced pediatric intensive care techniques</li><li>
Strong leadership, communication, and collaboration skills with a family-centered care philosophy</li><li>
Eligibility for DHA licensing to practice in Dubai</li><li>
Demonstrated commitment to ongoing professional development and advancing PICU care</li></ul>

Compensation &amp; Benefits:
<ul><li>
Competitive, tax-free salary complemented by performance-based incentives</li><li>
Comprehensive medical insurance coverage for the consultant and their family</li><li>
Relocation assistance, including housing and transportation allowances for international candidates</li><li>
Opportunities for advanced training, research involvement, and continuous professional growth</li><li>
Access to cutting-edge facilities and world-class PICU technologies</li></ul></div>

Consultant PICU

Allocation Assist Middle East

<div>
 
 About Us
 
 
 
 We are currently seeking a highly skilled and passionate Consultant NICU to join our client's team and work in one of the most dynamic and fast-growing cities in the world &ndash; Dubai. The ideal candidate will have a strong background in neonatal intensive care and a desire to make a real impact in the lives of newborns and their families.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide specialized care for critically ill or premature newborns in the NICU, from admission to discharge.
 </li>
 <li>
 Conduct and interpret diagnostic tests, and recommend appropriate treatment plans.
 </li>
 <li>
 Monitor infants closely, identify any changes in their condition, and respond accordingly.
 </li>
 <li>
 Collaborate with other healthcare professionals to ensure integrated and coordinated care.
 </li>
 <li>
 Educate parents on neonatal care, feeding techniques, and infant development.
 </li>
 <li>
 Maintain accurate and confidential medical records of patients.
 </li>
 <li>
 Stay up-to-date with advancements in neonatal care and apply new techniques and treatments when appropriate.
 </li>
 <li>
 Participate in quality improvement initiatives and follow safety protocols.
 </li>
 <li>
 Train and supervise junior medical staff and support the professional development of colleagues.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Medical degree and board certification in neonatal intensive care or equivalent.
 </li>
 <li>
 Minimum of 5 years of experience working as a Consultant NICU in a reputable healthcare facility.
 </li>
 <li>
 Western-trained education or experience required.
 </li>
 <li>
 Fluency in English (spoken and written); knowledge of Arabic is a plus.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced and multicultural environment.
 </li>
 <li>
 Strong problem-solving and decision-making skills.
 </li>
 <li>
 Passion for providing high-quality care to newborns and their families.
 </li>
 <li>
 Ability to work independently as well as part of a team.
 </li>
 <li>
 Professional and ethical behavior at all times.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Relocation assistance and visa support (if required).
 </li>
 <li>
 Constant support and professional development opportunities.
 </li>
 <li>
 Opportunity to work in a state-of-the-art facility with the latest medical technology.
 </li>
 <li>
 Chance to make a real difference in the lives of newborns and their families.
 
 
 </li>
 </ul>
 If you are a highly qualified and experienced Consultant NICU looking for a new and exciting challenge in one of the most vibrant and diverse cities in the world, this is the opportunity for you!
</div>

Consultant NICU - Dubai

Explore 2954+ Customer care consultant in Dubai this September. Find roles across top companies and apply now to boost your career.

2954 customer care consultant jobs IN Dubai

Customer Care Executive

Customer Care Executive

Customer Service Evaluator

Future Job Opportunities - Customer Relationship Officer - UAE National

Travel Consultant

Consultant PICU

Consultant NICU - Dubai