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customer care executive

Confidential Careers

<div>
 
 We are seeking a dedicated, empathetic, and customer-focused
 
 Customer Care Executive (With Family Book)
 
 to join our team. In this role, you will be the voice of our brand&mdash;providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.
 
 
 
 
 
 As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You&rsquo;ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, live chat, or in person
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right tools and resources
 </li>
 <li>
 Handle customer concerns and complaints with empathy, professionalism, and efficiency
 </li>
 <li>
 Follow up on customer interactions to ensure satisfaction and resolution
 </li>
 <li>
 Maintain records of customer interactions, transactions, feedback, and actions taken
 </li>
 <li>
 Collaborate with internal departments to find solutions and improve customer service processes
 </li>
 <li>
 Identify and escalate priority issues to the appropriate channels
 </li>
 <li>
 Continuously strive to improve service quality and customer experience
 </li>
 <li>
 Stay updated on company products, services, promotions, and procedures
 </li>
 <li>
 Meet individual and team performance goals for service level, quality, and productivity
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in communications, business, or related field
 </li>
 <li>
 2 to 4 years of experience in customer service or client support role
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong problem-solving skills with a solution-oriented approach
 </li>
 <li>
 Patience and ability to handle difficult or emotional customers with professionalism
 </li>
 <li>
 Strong multitasking, time management, and organizational abilities
 </li>
 <li>
 Proficiency in using customer service software, CRMs, and Microsoft Office
 </li>
 <li>
 Ability to work independently and as part of a team in a dynamic environment
 </li>
 <li>
 Positive attitude, willingness to learn, and a customer-first mindset
 </li>
 </ul>
 
 
</div>

Customer Care Executive

NMC Health plc

<div>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience</div>
 <div><ul><li>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational vision.
</li><li>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency and excellence in service delivery.
</li><li>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</li><li>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and that the complaint tracker is updated and followed up.
</li><li>Provide guidance and training on managing and documenting complaints.
</li><li>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</li><li>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback systems.
</li><li>Drive service recovery efforts and resolution of complex patient grievances.
</li><li>Collaborate with department heads to improve care coordination and patient journey mapping.
</li><li>Conduct regular training and development programs to install a patient-centred culture.
</li><li>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and satisfaction (e.g., DOH, DHA, JCI).
</li><li>Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership.
</li><li>Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey.
</li><li>Develop and implement service excellence initiatives.
</li><li>Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience.
</li><li>Lead cross-functional projects to streamline patient flow and reduce wait times.
</li><li>Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation.
</li><li>Ensure that patient interviews being conducted and document the findings for future improvements.
</li><li>Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable.
</li><li>Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste).
</li><li>Supervise daily operations of all support service departments.
</li><li>Develop and implement operational policies and procedures.
</li><li>Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA).
</li><li>Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance).
</li><li>Address non-compliance and implement corrective actions.
</li><li>Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery).
</li><li>Monitor spending and look for cost-saving opportunities without compromising service quality.
</li><li>Coordinate emergency preparedness and disaster response planning related to support operations.
</li><li>Report regularly on key performance indicators (KPIs) related to patient experience and support services.
</li></ul>Engage with facilities team members and create awareness of the Patient Experience Program and its goals</div>
 <div>Education and Certification:
<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</li><li>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</li><li>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable. 
</li></ul>Knowledge and Skills:
<ul><li>Strong understanding of patient-centred care principles and customer service excellence.
</li><li>Knowledge of UAE healthcare regulations and patient rights standards.
</li><li>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</li><li>Exceptional interpersonal and communication skills.
</li><li>Empathy and emotional intelligence.
</li><li>Ability to lead cross-functional teams and drive culture change.
</li><li>Strong conflict resolution, coaching, and mentoring abilities.
</li></ul>Budgeting and cost control</div>

Patient Experience Manager

Garden Perfume

Job Title: Perfume Sales Executive Company: Garden Perfume Location: Mussafah, Abu Dhabi &ndash; UAEJob Description: We are seeking a highly motivated and experienced Perfume Sales Executive to join our team. The ideal candidate should have strong knowledge of perfume notes, excellent communication skills, and a proven ability to achieve sales targets. A passion for fragrances and customer engagement is essential.Key Responsibilities:<ul><li>Promote and sell a wide range of perfume products to customers</li><li>Provide expert guidance on fragrance notes and help customers select suitable scents</li><li>Demonstrate strong negotiation and closing skills to maximize sales</li><li>Build and maintain strong customer relationships to support repeat business</li><li>Handle communication professionally through WhatsApp, Gmail, and phone calls</li><li>Prepare basic sales reports using MS Excel</li><li>Stay updated with market trends, new fragrance launches, and competitor products</li><li>Consistently work towards meeting and exceeding sales targets</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of perfume sales experience (UAE experience preferred)</li><li>Strong knowledge of perfume notes, brands, and fragrance categories</li><li>Fluency in Arabic and English (speaking and understanding)</li><li>Excellent communication and customer service skills</li><li>Valid UAE driving license is a strong advantage</li><li>Highly active, professional, and sales-driven personality</li></ul>What We Offer:<ul><li>Competitive salary package + attractive commission</li><li>Growth-oriented work environment</li><li>Opportunity to build a successful career in the fragrance industry</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Sales Executive

One Point Accounting and Tax Hub LLC SPC

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we&rsquo;d like to meet you.Ultimately, you&rsquo;ll help us meet and surpass business expectations and contribute to our company&rsquo;s rapid and sustainable growth.Responsibilities<ul><li>Conduct market research to identify selling possibilities and evaluate customer needs</li><li>Actively seek out new sales opportunities through cold calling, networking and social media</li><li>Set up meetings with potential clients and listen to their wishes and concerns</li><li>Prepare and deliver appropriate presentations on products and services</li><li>Create frequent reviews and reports with sales and financial data</li><li>Ensure the availability of stock for sales and demonstrations</li><li>Participate on behalf of the company in exhibitions or conferences</li><li>Negotiate/close deals and handle complaints or objections</li><li>Collaborate with team members to achieve better results</li><li>Gather feedback from customers or prospects and share with internal teams</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthExperience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>English &amp; Tagalog (Preferred)</li></ul>

GRAY MACKENZIE AND PARTNERS ABU DHABI LIMITED WLL

Job Description &ndash; Digital &amp; Ecommerce ExecutiveCompany: Gray Mackenzie &amp; Partners (GMP) Location: Abu Dhabi, UAE Reports To: Group Retail ManagerAbout Gray Mackenzie &amp; Partners (GMP)Gray Mackenzie &amp; Partners (GMP), one of the oldest and most trusted names in the region, is a leading player in the distribution and retail of Alcohol beverages in Abu Dhabi. With a heritage of excellence and customer trust, GMP continues to expand its presence with innovative digital and ecommerce initiatives.Role OverviewThe Digital &amp; Ecommerce Executive will be responsible for supporting and driving GMP&rsquo;s digital and ecommerce operations across web and app platforms. The role involves day-to-day management of online product listings, promotions, customer engagement, and ensuring smooth order fulfillment. The candidate will play a key role in enhancing customer experience and maximizing online sales growth.Key Responsibilities1. Ecommerce Operations<ul><li>Manage day-to-day ecommerce store operations including product uploads, pricing, stock availability, and promotions.</li><li>Ensure product catalog accuracy (images, descriptions, SKUs, pricing).</li><li>Coordinate with supply chain and warehouse teams to ensure stock synchronization and timely fulfillment.</li></ul>2. Online Sales &amp; Growth<ul><li>Monitor sales performance, conversion rates, and traffic analytics.</li><li>Assist in implementing promotional campaigns, bundles, and discounts to drive online revenue.</li><li>Suggest initiatives to increase average basket size and customer retention.</li></ul>3. Digital Marketing Support<ul><li>Coordinate with the marketing team to execute campaigns (emailers, push notifications, social media integrations).</li><li>Optimize website content for SEO and improve visibility on search engines.</li><li>Support in performance marketing (Google Ads, Meta Ads) and track ROI.</li></ul>4. Customer Experience &amp; Engagement<ul><li>Handle customer queries, feedback, and escalations through ecommerce platforms.</li><li>Ensure a seamless UX across desktop and mobile applications.</li><li>Monitor reviews/ratings and propose improvements for customer satisfaction.</li></ul>5. Analytics &amp; Reporting<ul><li>Track KPIs: traffic, sales, abandoned cart rates, repeat purchase rates.</li><li>Generate weekly and monthly performance reports with actionable insights.</li><li>Benchmark performance against industry trends in UAE ecommerce and beverages.</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Ecommerce, or related field.</li><li>4&ndash;5 years of experience in ecommerce or digital marketing, preferably retail. Familiarity with the Abu Dhabi/UAE retail and alcohol industry is a plus.</li><li>Strong knowledge of ecommerce platforms (Shopify, Magento, WooCommerce, etc).</li><li>Proficiency in MS Excel, Google Analytics, SEO/SEM tools.</li><li>Excellent communication and coordination skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul>What We Offer<ul><li>Opportunity to work with one of the most established names in the Abu Dhabi beverage industry.</li><li>Dynamic and collaborative work environment.</li><li>AED 4000 &ndash; 5000 depending on experience and benefits package as per UAE Labor Law</li><li>Career growth opportunities within the expanding ecommerce division</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

DIGITAL AND E-COMMERCE EXECUTIVE

Hilton

<div>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Asteco

<div>
 
 
 Job Purpose
 
 
 
 NOC &amp; Data Admin is responsible for end-to-end management of No Objection Certificate (NOC) processes related to sales, utilities, and auctions.
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 NOC Issuance &amp; Coordination
 
 
 <ul>
 <li>
 Handle end-to-end issuance of Sales and ADDC/Utilities NOCs via digital and manual channels.
 </li>
 <li>
 Ensure all regulatory and community compliance requirements are met before NOC issuance.
 </li>
 <li>
 Coordinate with community managers and property management to validate dues, penalties, and property modifications.
 </li>
 <li>
 Manage exceptions requiring manual processing for VIP clients, technical issues, or non-integrated communities.
 </li>
 </ul>
 
 
 
 
 
 Legal &amp; Auction Support
 
 
 
 
 
 <ul>
 <li>
 Collaborate with Aldar&rsquo;s Corporate Legal Support team to process court-auctioned units.
 </li>
 <li>
 Provide documentation and system data to support recovery efforts through the Abu Dhabi Judicial Department (ADJD).
 </li>
 <li>
 Reconcile dues and payments for auctioned units in SAP and other internal systems.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Engagement
 
 
 
 
 
 <ul>
 <li>
 Act as liaison between customer care teams, sellers, buyers, and community managers to ensure efficient sales and ownership transfer processes.
 </li>
 <li>
 Attend meetings and manage communications (calls, emails, face-to-face) with clients, brokers, and stakeholders.
 </li>
 <li>
 Ensure timely and effective responses to all external and internal inquiries (within 24 hours).
 </li>
 </ul>
 
 
 
 
 
 Financial Relocation &amp; Receipting
 
 
 <ul>
 <li>
 Verify and reconcile NOC-related payments, including fees for sales and utility NOCs.
 </li>
 <li>
 Coordinate with finance and treasury teams to confirm receipts, resolve discrepancies, and ensure financial compliance
 </li>
 </ul>
 
 
 
 
 
 Data &amp; Information Management
 
 
 <ul>
 <li>
 Ensure accuracy of ownership, service charge, and payment data between other platforms.
 </li>
 <li>
 Identify and resolve discrepancies in ownership records and update databases accordingly.
 </li>
 <li>
 Maintain manual records of sale prices and completed transactions as required.
 </li>
 </ul>
 
 
 
 
 
 System Enhancement &amp; Digitalization
 
 
 <ul>
 <li>
 Support overall strategic directions by liaising between the Executive Director, senior management, and internal teams.
 </li>
 <li>
 Provide guidance and coordination among administrative staff.
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Compliance
 
 
 <ul>
 <li>
 Verify all required documents for NOC issuance, ensuring alignment with internal checklists (e.g., title deed validation, EID/passport, utility clearance, service charge clearance, OA buyer form).
 </li>
 <li>
 Maintain accurate, secure digital records of processed NOCs and associated transactions.
 </li>
 </ul>
 
 Track all pending and completed NOC requests and ensure timely follow-up and resolution
 
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Any additional formal education certificate
 </li>
 </ul>
 
 
 
 
 
 Experience and Skills:
 
 
 <ol>
 <li>
 1 to 3 years of admin in real estates of Related fields
 </li>
 </ol>
 
 
 
 <ol>
 <li>
 Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Visio).
 </li>
 </ol>
 
 
 
 
 Strong
 
 administrative and organizational skills
 
 with high attention to detail.
 
 <ul>
 <li>
 Proven ability to handle highly confidential matters with discretion.
 </li>
 </ul>
 
 
 
 
 Able to
 
 work independently
 
 with minimal supervision.
 
 
 
 
 
 Excellent
 
 time management skills
 
 ; well-organized and proactive
 
</div>

Property Management Officer (NOC Coordinator)

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623 customer care executive jobs IN Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates

Customer Care Executive

Patient Experience Manager

Sales Executive

Sales Executive

DIGITAL AND E-COMMERCE EXECUTIVE

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Property Management Officer (NOC Coordinator)