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customer service representative Jobs in Karachi

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customer care executive

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi(Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Karachi(Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Karachi (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Customer Care Executive

SQUAD INTERNATIONAL

Location: PECHS, Karachi Shift Timings: 7:00 PM &ndash; 2:30 AM (Monday to Friday) Industry: DME Call CenterJob Overview:We are hiring a Customer Support Executive (Female) with excellent communication skills to manage inbound and outbound customer interactions. The candidate must be fluent in English, confident, and able to deliver professional support to international clients, particularly from the US market.Key Responsibilities:<ul><li>Provide prompt and professional support to clients over calls.</li><li>Handle customer queries, concerns, and complaints efficiently.</li><li>Build and maintain positive customer relationships.</li><li>Ensure accurate data entry and record-keeping.</li><li>Meet performance and quality standards set by the company.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent communication skills in English (mandatory).</li><li>Previous experience in a call center or customer support role preferred.</li><li>Ability to multitask and manage client interactions effectively.</li><li>Comfortable working in a night shift.</li></ul>Perks &amp; Benefits:<ul><li>Pick &amp; Drop Facility (for female employees).</li><li>Casual &amp; Sick Leaves.</li><li>Competitive salary with incentives.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Executive (Female)

Ice Craft

Location: Korangi Industrial Area KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join Hobnob. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls/messages in a professional manner.</li><li>Respond promptly to customer inquiries regarding orders, products, and services.</li><li>Resolve complaints efficiently and escalate issues where necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Coordinate with internal departments (Sales, Delivery, Operations) to ensure customer satisfaction.</li><li>Provide product knowledge and assist customers in making informed decisions.</li><li>Ensure compliance with company policies and standards in all customer dealings.</li></ul>Requirements:<ul><li>Minimum Intermediate or above with relevant experience.</li><li>Proven work experience in customer service or a similar role.</li><li>Strong communication and interpersonal skills.</li><li>Problem-solving attitude with attention to detail.</li><li>Proficiency in MS Office and basic computer applications.</li><li>Ability to work in shifts, including weekends and evenings if required.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Residential Address</li><li>Expected Salary</li></ul>Work Location: In person

Customer Service Representative

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interactions, Support &amp; Sale</li><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Product Knowledge &amp; Expertise:</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting:</li><li>Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills (A/O Level preferred)</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, KPI based rewards &amp; several fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we provide a unique environment for professional growth and international exposure. With a strong emphasis on work-life balance and a positive, nurturing culture, we prioritize the well-being and development of our team members.Job Type: Full-timeApplication Question(s):<ul><li>Rate your English communication out 5.</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Work Location: In person

Customer Support Specialist

Sajiero

Here's a concise and professional Job Description (JD) for your Customer Support Associate role:Job Title: Customer Support Associate Location: Nazimabad No.1 near Eidgah Ground Job Type: Full-Time Timings: 10:00 AM to 7:00 PM (Monday to Saturday)Job Summary: We are looking for a proactive and organized Customer Support Associate to join our team. The ideal candidate will be responsible for handling courier bookings, making order confirmation calls, managing shipper advices, and responding to customer inquiries across multiple channels.Key Responsibilities:<ul><li>Book courier shipments on relevant logistics platforms.</li><li>Make daily order confirmation calls to customers.</li><li>Coordinate and manage shipper advices with couriers and internal teams.</li><li>Respond promptly and professionally to customer queries via phone, WhatsApp, and email.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Ensure a smooth post-order customer experience and follow-ups where needed.</li><li>Assist in daily operations and provide support in administrative tasks as required.</li></ul>Requirements:<ul><li>Prior experience in customer support, logistics coordination, or e-commerce operations is a plus.</li><li>Positive attitude and ability to work independently under minimal supervision.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Associate

At-Desk PVT LTD

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 4:00pm - 1:00AM (NIGHT SHIFT)Location : Bahadurabad , Karachi (ON-SITE)Job Type: Full-timePay: Rs40,000.00 - Rs450,000.00 per monthWork Location: In person

Customer Support Representative - UK Based Campaign (Night Shift)

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PMLocation : Bahadurabad , KarachiCheck salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative - UK Based

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