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customer service representative Jobs in Lahore

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customer support executive Jobs in Lahore

customer support executive

customer care executive

Osynix Group

Job Title: E-Commerce ExecutiveJob Description:We are hiring a proactive and detail-oriented E-Commerce Executive to manage and follow up on online orders received through our website. The ideal candidate should have hands-on experience with Shopify, customer care via WhatsApp, and preferably experience in the food or bakery industry.Key Responsibilities:* Manage and process daily website orders* Follow up to ensure timely order confirmation, dispatch, and delivery* Handle customer queries and complaints through WhatsApp and online channels* Update and manage order data on Shopify* Coordinate with operations, delivery, and kitchen teams* Ensure high customer satisfaction and service qualityRequirements:* Previous experience as an E-Commerce Executive or similar role* Strong knowledge of Shopify* Experience in food or bakery e-commerce will be preferred* Good communication and customer handling skillsJob Type: Full-time | OnsiteTimings: Monday to Saturday | 9:00 AM &ndash; 6:00 PMSalary: PKR 60,000 &ndash; 80,000Location: DHA Phase 4Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Can you commute to DHA Phase 4?</li></ul>Experience:<ul><li>Customer Care: 3 years (Required)</li></ul>Work Location: In person

E-Commerce Executive

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>lahore (Required)</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: on siteJob Type: Full-timeJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: On the road

Helpline Agent

Faisal Movers Express

Job Title: Customer Support ExecutiveLocation: Kalma Chowk, Lahore Company: FMX Cargo, Courier &amp; Logistics Industry: Courier / Cargo / LogisticsJob SummaryFMX Cargo, Courier &amp; Logistics is hiring a courteous and customer-focused Customer Support Executive for its Kalma Chowk, Lahore office. The role involves handling customer inquiries, resolving complaints, and ensuring a high level of service satisfaction.Key Responsibilities<ul><li>Handle customer calls, walk and online inquiries professionally.</li><li>Track consignments and coordinate with operations for timely resolution of issues.</li><li>Register and follow up on customer complaints until closure.</li><li>Maintain proper records of customer interactions and cases.</li><li>Coordinate with sales, operations, and recovery teams when required.</li><li>Ensure customer satisfaction and maintain service quality standards.</li></ul>Required Qualifications &amp; Skills<ul><li>Intermediate / Bachelor&rsquo;s degree preferred.</li><li>1&ndash;2 years of experience in customer support or call center (courier/logistics experience preferred).</li><li>Strong communication skills in Urdu and basic English.</li><li>Good computer skills (MS Office, tracking systems).</li><li>Polite, patient, and problem-solving attitude.</li><li>Ability to work under pressure and in shifts (if required).</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Professional and friendly work environment</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Customer Support Executive

Hashtag Trend

We&rsquo;re hiring &lsquo;Customer Support Executive, for our USA-based campaign &ldquo;Logistics &amp; Dispatch&rdquo;.Perks &amp; Benefits:<ul><li>Saturday &amp; Sunday Off</li><li>Transport facility for Females</li><li>Daily Meal</li><li>Career Growth</li><li>Events &amp; Celebrations</li><li>Acquire leadership and teamwork skills</li></ul>Requirements:<ul><li>Graduation/Intermediate</li><li>Fluent in English</li><li>Fresh to 6 months experience</li></ul>Timings: 6pm - 3am (night-shift only)Location: Webex Enterprises (LDA Branch) Plot 1090, Block C Lda Avenue Phase 1 Lda Avenue, Lahoreor WhatsApp at 03196490484Job Types: Full-time, FresherPay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative - Truck Dispatcher

Achha Foods

Order ManagementAnswer inbound calls and Online customer and take orders for a variety of dairy products.Accurately record customer orders in the company's order management system.Verify and confirm order details with customers to ensure precision.Customer ServiceAddress customer inquiries regarding product availability, pricing, and delivery schedules.Handle complaints and escalate unresolved issues to the appropriate department.Maintain a polite and professional tone with customers at all times.Product KnowledgeStay updated on the company's product catalog, including new launches and seasonal items.Provide customers with recommendations based on their needs.Coordination and CommunicationCommunicate order details to inventory and logistics teams to ensure timely fulfillment.Notify customers about any order changes, delays, or promotions.Record Keeping and ReportingMaintain accurate and up-to-date records of orders, cancellations, and customer feedback.Prepare daily order reports for review by the Customer Service Manager.Upselling and PromotionInform customers about special offers, discounts, or new products to boost sales.Any other responsibilities provided by the companyJob Type: ContractApplication Question(s):<ul><li>Are you resident of Lahore?</li><li>Can you travel to Green forts 2 on daily basis?</li><li>Contract will be of 1 Month only are you interested in the job?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Call Centre or Customer Care: 1 year (Required)</li></ul>Work Location: In person

Customer Care Agent

SRS Beyond Energy (Pvt) Ltd.

Job Title:Executive Sales &amp; Marketing Head (B2C)Department:Sales &amp; MarketingReports To:Chairman Assisstant / CEO / Director Sales &amp; MarketingJob Type:Full-Time | Senior Management PositionJob Purpose:The Executive Sales &amp; Marketing Head (B2C) will be responsible for planning, leading, and executing consumer-focused sales and marketing strategies to drive unit sales, brand awareness, lead generation, and customer engagement. The role focuses on end-customers (individual buyers/investors) through digital, on-ground, and channel-based marketing activities.Key Responsibilities:Sales Leadership (B2C)<ul><li>Develop and execute B2C sales strategies to achieve monthly, quarterly, and annual sales targets.</li><li>Lead and manage in-house sales teams, call center, site sales staff, and customer support teams.</li><li>Design pricing, payment plans, promotions, and offers aligned with market demand.</li><li>Monitor daily sales performance, conversion ratios, and pipeline movement.</li><li>Handle high-value client meetings, negotiations, and closing of key deals.</li><li>Ensure smooth customer onboarding, documentation, and handover processes.</li></ul>Marketing Strategy &amp; Execution<ul><li>Plan and execute integrated marketing campaigns (Digital, Outdoor, Print, Events, Activations).</li><li>Oversee digital marketing including Facebook, Google Ads, Instagram, YouTube, websites, and lead funnels.</li><li>Coordinate branding, creatives, brochures, videos, site branding, and PR activities.</li><li>Plan and execute product launches, roadshows, exhibitions, and open house events.</li><li>Ensure strong brand positioning and consistency across all customer touchpoints.</li></ul>Lead Generation &amp; CRM<ul><li>Build and optimize lead generation systems (digital ads, walk-ins, referrals).</li><li>Implement and manage CRM systems for lead tracking, follow-ups, and reporting.</li><li>Improve lead-to-conversion ratios through structured follow-ups and sales scripts.</li><li>Analyze customer data and feedback to enhance sales strategies.</li></ul>Market Research &amp; Customer Insights<ul><li>Conduct market research, competitor analysis, and consumer behavior studies.</li><li>Identify new opportunities, customer segments, and emerging market trends.</li><li>Align product offerings with customer expectations and affordability levels.</li></ul>Team Management &amp; Training<ul><li>Recruit, train, and mentor sales and marketing teams.</li><li>Set KPIs, sales targets, and performance benchmarks.</li><li>Conduct regular training sessions on sales techniques, objection handling, and customer psychology.</li><li>Ensure discipline, motivation, and performance accountability within teams.</li></ul>Reporting &amp; Coordination<ul><li>Prepare daily, weekly, and monthly sales &amp; marketing reports.</li><li>Coordinate with construction, finance, legal, and customer care departments.</li><li>Present performance updates and strategic recommendations to top management.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, Sales, or related field.</li><li>Certifications in Digital Marketing or Sales Management will be an advantage.</li></ul>Experience Requirements:<ul><li>8&ndash;12+ years of experience in B2C sales &amp; marketing, preferably in:</li><li>Real Estate</li><li>Property Development</li><li>Retail / Mall Management</li><li>Consumer Projects</li><li>Proven track record of achieving sales targets and scaling B2C operations.</li></ul>Key Skills &amp; Competencies:<ul><li>Strong B2C sales leadership and negotiation skills</li><li>Digital marketing &amp; performance marketing expertise</li><li>CRM &amp; sales analytics knowledge</li><li>Strategic thinking with execution capability</li><li>Excellent communication &amp; presentation skills</li><li>Customer-centric mindset</li><li>Team leadership and decision-making abilities</li></ul>KPIs &amp; Performance Metrics:<ul><li>Sales target achievement (%)</li><li>Lead conversion rate</li><li>Cost per lead (CPL)</li><li>Customer acquisition &amp; retention</li><li>Campaign ROI</li><li>Brand awareness &amp; footfall growth</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary</li><li>Sales commissions &amp; performance bonuses</li><li>Career growth within SRS Group of Companies</li></ul>Job Type: Full-timeWork Location: In person

Executive Sales & Marketing Head (B to C)

Cartlow

<div>
 
 
 About the Role
 
 
 
 
 We&rsquo;re looking for a detail-obsessed Content Executive to own and elevate our e-commerce product listings. This role goes beyond basic catalog management. You&rsquo;ll be responsible for turning standard product data into high-performing, A++ listings that are accurate, consistent, and conversion-focused.
 
 
 
 
 You&rsquo;ll work closely with tech, design, and marketing teams to ensure every product page meets platform standards, brand guidelines, and customer expectations. If you have a sharp eye, strong logic, and care deeply about how products are presented online, this role is for you.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Own end-to-end product content across e-commerce catalogs. Titles, descriptions, specifications, images, attributes, and variations.
 
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 Convert raw or average listings into A++ quality content that improves clarity, trust, and conversion.
 
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 Audit catalogs regularly to identify gaps, errors, inconsistencies, or non-compliant content and fix them fast.
 
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 Optimize product titles and descriptions for readability, search, and platform best practices without fluff or keyword stuffing.
 
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 Ensure product images meet quality, format, and branding standards, and coordinate improvements where needed.
 
 </li>
 <li>
 
 Work closely with tech, design, marketing, and operations teams to resolve content issues and maintain smooth workflows.
 
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 Maintain high accuracy across large catalogs with strong attention to detail, even under tight timelines.
 
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 Stay updated with e-commerce content standards, marketplace guidelines, and industry best practices.
 
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 Learn new tools, dashboards, and CMS systems quickly and apply them efficiently in daily work.
 
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Strong eye for detail with the ability to spot even minor content issues before they go live.
 
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 Solid understanding of e-commerce content and catalog management.
 
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 Proven ability to transform basic listings into high-quality, conversion-ready product pages.
 
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 Strong problem-solving mindset with the ability to work independently and take ownership.
 
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 Good product sense and the ability to understand features, benefits, and customer intent.
 
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 Fast learner who adapts easily to new tools, platforms, and processes.
 
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 <li>
 
 Clear communicator and a reliable team player who collaborates well across functions.
 
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 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
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 Clean, consistent, and accurate catalogs with minimal errors.
 
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 Product listings that look professional, trustworthy, and easy to understand.
 
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 Noticeable improvement in listing quality, customer experience, and conversion readiness.
 
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 </ul>
 
 
 
 
 
 This role is for someone who treats product content like a craft, not a task.
 
 
 
 
 
 
 
 
</div>

Content Executive – E-Commerce

Explore 856+ Customer care executive in Lahore this January. Find roles across top companies and apply now to boost your career.