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customer care manager

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>10/28/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Real Estate
</div></div><div><p>Work Experience</p>
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><p></p><div><p><b>Key Responsibilities</b></p><p><b><br>
Customer Care Operations</b></p><br>
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests.<br>
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system.<br>
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives.<br>
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul><p><b><br>
Interdepartmental Coordination</b></p><br>
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale.<br>
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments.<br>
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion.<br>
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul><p><b><br>
Team Leadership &amp; Development</b></p><br>
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged.<br>
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements.<br>
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul><p><b><br>
Customer Experience Management</b></p><br>
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey.<br>
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives.<br>
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul><p><b><br>
Compliance &amp; Quality Assurance</b></p><br>
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards.<br>
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines.<br>
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p><b>
Qualifications &amp; Experience</b></p><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred).<br>
</li><li><b>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.</b><br>
</li><li>
Proven experience managing a customer care or service delivery team.<br>
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows.<br>
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul><p></p><p><b><br>
Skills &amp; Competencies</b></p><br>
<ul><li>
Excellent communication and interpersonal skills.<br>
</li><li>
Strong leadership and team management abilities.<br>
</li><li>
Customer-oriented mindset with problem-solving capabilities.<br>
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively.<br>
</li><li>
High attention to detail and process improvement orientation.<br>
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div><p></p>

Customer Care Manager

M J Global

<p>As Immigration Sales Executive, Target achievement through:</p><p>Planning &amp; Market Research</p><p>Sales, Marketing &amp; Business Development</p><p>Timely Reporting</p><p>Planning &amp; Market Research</p><p>Ensure Implementation of the marketing plan as laid down by the marketing department.</p><p>Conduct Market analysis and analyze the market trend</p><p>Planning of marketing &amp; branding strategies and their execution</p><p>Sales &amp; Marketing</p><p>Achieve the monthly and quarterly Sales targets as specified by the HO.</p><p>Responsible for generating number of clients and revenue in the different categories as per the objectives specified by the HO.</p><p>Manage relationships of clients, retaining &amp; enhancing relationships.</p><p>Anticipating, understanding and exceeding client expectations and needs, Identify new HNI clients for Residency/Citizenship by Investment market.</p><p>Achieving Personal Meeting with prospects as per weekly/monthly/quarterly target.</p><p>Follow Up with existing leads, applicant and clients for personalized relationship.</p><p>Conduct the required number of webinar, seminars &amp; presentations as specified by the HO.</p><p>Build Institutional Tie -Ups with prominent Institutes, Associations, Chambers of Commerce, Clubs etc.</p><p>Extend all cooperation and support to the customer care division for achieving customer service.</p><p>Social Media content creation for lead generation e.g. write ups, videos etc.</p><p>Reporting:-</p><p>Forward daily/weekly report on:</p><p>Number of Prospects contacted.</p><p>Number of qualified applicants contacted.</p><p>Number of clients made</p><p>b) Submit reports regarding client feedback/complaints to customer care department.</p><p>c) Submit daily reports of marketing activities/initiatives to Branch Manager/HO in the</p><p>specified format and at specified intervals.</p><p>Preferred: Must have a minimum of 2 years of experience in Sales field.</p><p>Must be fluent in English, Bengali, Hindi &amp; strong presentation skills.</p><p>Ability to work in a target-oriented environment.</p><p>Must have customer relationship management skills, Arrange meetings, time management, quick learner.</p><p>Our company products are Canada/Australia PR, PNP programs, Study visa, visit visa, work permits &amp; Business Immigration.</p><p>Job Type: Full-time</p><p>Pay: RO250.000 - RO300.000 per month</p><p>Language:</p><p>Bengali (Required)</p><p>Hindi (Required)</p><p>English (Required)</p><p>Experience: Minimum 2 years in Sales (Mandatory)</p><p>Job Type: Full-time (Immediate Hiring)</p><p>Education: Diploma (Preferred)</p><p>Job Type: Full-time</p><p>Pay: RO250.000 - RO300.000 per month</p>

Immigration Sales Executive

MJ GLOBAL

<p>Job description:</p><p>As Immigration Sales Executive, Target achievement through:</p><p>Planning &amp; Market Research</p><p>Sales, Marketing &amp; Business Development</p><p>Timely Reporting</p><p>Planning &amp; Market Research:</p><p>Ensure Implementation of the marketing plan as laid down by the marketing department.</p><p>Conduct Market analysis and analyze the market trend</p><p>Planning of marketing &amp; branding strategies and their execution</p><p>Sales &amp; Marketing:</p><p>Achieve the monthly and quarterly Sales targets as specified by the HO.</p><p>Responsible for generating number of clients and revenue in the different categories as per the objectives specified by the HO.</p><p>Manage relationships of clients, retaining &amp; enhancing relationships.</p><p>Anticipating, understanding and exceeding client expectations and needs, Identify new HNI clients for Residency/Citizenship by Investment market.</p><p>Achieving Personal Meeting with prospects as per weekly/monthly/quarterly target.</p><p>Follow Up with existing leads, applicant and clients for personalized relationship.</p><p>Conduct the required number of webinar, seminars &amp; presentations as specified by the HO.</p><p>Build Institutional Tie -Ups with prominent Institutes, Associations, Chambers of Commerce, Clubs etc.</p><p>Extend all cooperation and support to the customer care division for achieving customer service.</p><p>Social Media content creation for lead generation eg: write ups, videos etc</p><p>Reporting:</p><p>a)Forward daily/weekly report on:</p><p>Number of Prospects contacted.</p><p>Number of qualified applicants contacted.</p><p>Number of clients made</p><p>b) Submit reports regarding client feedback/complaints to customer care department.</p><p>c) Submit daily reports of marketing activities/initiatives to Branch Manager/HO in the</p><p>specified format and at specified intervals.</p><p>Preferred: Must have a minimum of 2 years of experience in Sales field.</p><p>Must be fluent in English &amp; Hindi &amp; strong presentation skills.</p><p>Ability to work in a target-oriented environment.</p><p>Must have customer relationship management skills, Arrange meetings, time management, quick learner.</p><p>Our company products are Canada/Australia PR, PNP programs, Study visa, visit visa, work permits &amp; Business Immigration.</p><p>Job Type: Full-time</p><p>Pay: RO250.000 - RO300.000 per month</p><p>Language:</p><p>Hindi (Required)</p><p>English (Required)</p><p>Experience:</p><p>SALES: 2 years (Required)</p><p>Education:</p><p>Diploma (Preferred)</p><p>Job Type: Full-time</p><p>Pay: RO250.000 - RO300.000 per month</p>

<p>Job description:</p><p>As Immigration Sales Executive, Target achievement through:</p><ul><li>Planning &amp; Market Research</li><li>Sales, Marketing &amp; Business Development</li><li>Timely Reporting</li></ul><p>Planning &amp; Market Research</p><ul><li>Ensure Implementation of the marketing plan as laid down by the marketing department.</li><li>Conduct Market analysis and analyze the market trend</li><li>Planning of marketing &amp; branding strategies and their execution</li></ul><p>Sales &amp; Marketing</p><ul><li>Achieve the monthly and quarterly Sales targets as specified by the HO.</li><li>Responsible for generating number of clients and revenue in the different categories as per the objectives specified by the HO.</li><li>Manage relationships of clients, retaining &amp; enhancing relationships.</li><li>Anticipating, understanding and exceeding client expectations and needs, Identify new HNI clients for Residency/Citizenship by Investment market.</li><li>Achieving Personal Meeting with prospects as per weekly/monthly/quarterly target.</li><li>Follow Up with existing leads, applicant and clients for personalized relationship.</li><li>Conduct the required number of webinar, seminars &amp; presentations as specified by the HO.</li><li>Build Institutional Tie -Ups with prominent Institutes, Associations, Chambers of Commerce, Clubs etc.</li><li>Extend all cooperation and support to the customer care division for achieving customer service.</li><li>Social Media content creation for lead generation eg: write ups, videos etc</li></ul><p>Reporting</p><p>Forward daily/weekly report on:</p><ul><li>Number of Prospects contacted.</li><li>Number of qualified applicants contacted.</li><li>Number of clients made</li></ul><p>b) Submit reports regarding client feedback/complaints to customer care department.</p><p>c) Submit daily reports of marketing activities/initiatives to Branch Manager/HO in the</p><p>specified format and at specified intervals.</p><p>Preferred: Must have a minimum of 2 years of experience in Sales field.</p><p>Must be fluent in English &amp; Hindi &amp; strong presentation skills.</p><p>Ability to work in a target-oriented environment.</p><p>Must have customer relationship management skills, Arrange meetings, time management, quick learner.</p><p>Our company products are Canada/Australia PR, PNP programs, Study visa, visit visa, work permits &amp; Business Immigration.</p><p>Job Type: Full-time</p><p><b>Pay: RO250.000 - RO300.000 per month</b></p><p>Language:</p><ul><li>Hindi (Required)</li><li>English (Required)</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>SALES: 2 years (Required)</li></ul><p>Job Type: Full-time</p><p>Pay: RO250.000 - RO300.000 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>SALES: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Required)</li></ul>

SALES VISA CONSULTANT - INDIANS AND BANGLADESHIS PREFERRED

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>06/22/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Engineering
</div></div><div><p>Work Experience</p>
<div>10+ Years
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div>Job Purpose:
<br>
</div><div>The Planning &amp; Project Management Manager is responsible for overseeing project planning, scheduling, cost control, and client relationship management for comapny's infrastructure, civil engineering, and oil &amp; gas pipeline projects. This role ensures that all projects are planned and executed efficiently, within budget, and on schedule, while maintaining a high level of client satisfaction. The Planning &amp; Project Management Manager coordinates closely with the Operations department to align project execution with strategic objectives and operational capabilities.</div><div></div><div><br>
Key Responsibilities:<br>
</div><div>
1. Project Planning and Scheduling:<br>
</div><div>
Comprehensive Project Planning:<br>
</div><ul><li>
Develop detailed project plans that outline timelines, resources, and milestones for infrastructure, civil engineering, and oil &amp; gas projects.<br>
</li><li>
Ensure that project schedules are realistic and achievable, aligning with both client requirements and internal capabilities.<br>
</li><li>
Implement advanced project management tools and techniques (e.g., critical path analysis, resource leveling) to improve planning accuracy.<br>
</li></ul><div>
Resource Allocation:<br>
</div><ul><li>
Coordinate with the Operations Manager to allocate resources (personnel, equipment, materials) effectively across all projects.<br>
</li><li>
Monitor resource usage to ensure that projects stay on track and within budget.<br>
</li></ul><div>
Project Schedule Optimization:</div><br>
<div></div><ul><li>
Continuously review and optimize project schedules, making adjustments as needed to accommodate changing conditions, client requests, or unforeseen delays.<br>
</li><li>
Ensure that all project activities are integrated and that dependencies between tasks are managed effectively.<br>
</li></ul><div>
2. Client Relationship and Stakeholder Management:<br>
</div><div>
Client Engagement:<br>
</div><ul><li>
Serve as the primary point of contact for clients regarding project timelines, deliverables, and any issues that arise.<br>
</li><li>
Ensure clear and transparent communication with clients throughout the project lifecycle, from planning to execution and completion.<br>
</li><li>
Manage client expectations and resolve any concerns or issues promptly to maintain high levels of client satisfaction.<br>
</li></ul><div>
Stakeholder Coordination:<br>
</div><ul><li>
Facilitate communication between internal departments (Operations, Finance, Procurement) and external stakeholders (clients, regulators, subcontractors) to ensure alignment and transparency.<br>
</li></ul><div>
Customer Care:<br>
</div><ul><li>
Oversee the Customer Care Lead to ensure that client feedback is gathered, analyzed, and incorporated into project planning and execution.<br>
</li><li>
Implement strategies to improve client satisfaction and enhance the overall customer experience.<br>
</li></ul><div>
3. Project Cost and Schedule Control:<br>
</div><div>
Budget Development and Monitoring:<br>
</div><ul><li>
Collaborate with the Finance department to develop accurate project budgets based on resource estimates and project plans.<br>
</li><li>
Implement robust cost control measures, including regular cost reporting, variance analysis, and proactive cost optimization strategies.<br>
</li><li>
Ensure that projects stay within budget, identifying cost-saving opportunities and addressing cost overruns promptly.<br>
</li></ul><div>
Schedule Control:<br>
</div><ul><li>
Monitor project progress against established schedules and take corrective actions to prevent or mitigate delays.<br>
</li><li>
Ensure that any changes to the project scope are managed effectively through change control processes, ensuring minimal impact on schedule and budget.<br>
</li></ul><div>
4. Leadership and Team Management:<br>
</div><div>
Team Leadership:<br>
</div><ul><li>
Lead and mentor the Planning &amp; Project Management team, including the Project Management Lead, QS Lead, and Customer Care Lead.<br>
</li><li>
Foster a culture of accountability, collaboration, and continuous improvement within the department.<br>
</li><li>
Conduct regular team meetings to evaluate project progress, address challenges, and ensure alignment with organizational goals.<br>
</li></ul><div>
Performance Management:<br>
</div><ul><li>
Establish and monitor key performance indicators (KPIs) for the planning and project management team.<br>
</li><li>
Implement performance management systems to track the progress of individual projects and team members, identifying areas for improvement and providing feedback.<br>
</li></ul><div>
5. Risk Management and Compliance:<br>
</div><div>
Risk Identification and Mitigation:<br>
</div><ul><li>
Identify potential risks related to project timelines, budgets, and resource availability, and develop mitigation strategies.<br>
</li><li>
Ensure that all project risks are documented and addressed proactively to minimize their impact on project delivery.<br>
</li></ul><div>
Regulatory and Contractual Compliance:<br>
</div><ul><li>
Ensure that all projects comply with local and international regulations, as well as contractual obligations.<br>
</li><li>
Collaborate with the Procurement &amp; Contracts department to ensure that contract terms are adhered to and that any contract changes are managed effectively.<br>
</li></ul><div>
6. Quality Control and Reporting:<br>
</div><div>
Quality Assurance:<br>
</div><ul><li>
Work closely with the QA/QC department to ensure that all projects meet the required standards of quality and safety.<br>
</li><li>
Implement quality control measures into the project planning process to ensure that designs, materials, and construction methods meet client expectations.<br>
</li></ul><div>
Reporting:<br>
</div><ul><li>
Prepare and present weekly and monthly project reports to the Deputy General Manager on project status, risks, budget adherence, and resource utilization.<br>
</li><li>
Develop and maintain project dashboards to provide visibility into project timelines, milestones, and KPIs.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div></div><div><b><br>
Education:</b>
<br>
</div><ul><li>Bachelor's degree in Civil Engineering, Construction Management, or a related field.<br>
</li><li>
Master&rsquo;s degree in Project Management or Business Administration (MBA) is a plus.<br>
</li><li><b>
PMP (Project Management Professional) or PRINCE2 certification is preferred.</b></li></ul><div></div><div><b><br>
Experience:</b><br>
</div><ul><li><b>
10+ years of experience in project management or planning roles, preferably within civil infrastructure, oil &amp; gas, or construction sectors.</b><br>
</li><li><b>
Extensive experience managing large-scale projects with a focus on planning, scheduling, and cost control.</b><br>
</li><li>
Proven track record of managing client relationships and delivering projects on time and within budget.<br>
</li></ul><div><b>
Skills:</b><br>
</div><ul><li>
Excellent project management skills, including proficiency in project management software (e.g., Primavera, MS Project).<br>
</li><li>
Strong leadership and team management abilities.<br>
</li><li>
Exceptional communication and negotiation skills, with the ability to manage relationships with clients, subcontractors, and internal teams.<br>
</li><li>
Strong analytical skills, with the ability to manage budgets, track performance, and optimize project costs.<br>
</li><li>
Ability to identify and mitigate project risks effectively.<br>
</li></ul><div>
Career Path and Development Opportunities:<br>
</div><div>
Promotion Opportunities:<br>
</div><ul><li>
Potential promotion to Deputy General Manager or other senior management roles.<br>
</li><li>
Opportunities to take on larger, more complex projects or oversee project management functions across multiple regions.<br>
</li></ul><div>
Professional Development:<br>
</div><ul><li>
Opportunities to participate in executive leadership programs and project management certifications (e.g., PMP, PRINCE2).<br>
</li><li>
Attendance at industry conferences to stay current with the latest project management methodologies and best practices.</li></ul></div><div></div>

Planning & Project Management Manager

Madi International

<div>
 As a sales representative for skin , you will play a vital role in driving the growth and success of our brand. Based as part of our dynamic team in Oman, you'll thrive in an onsite environment where building customer relationships and promoting leading skin care solutions are key to your success.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engage with customers to promote and sell a comprehensive range of skin care products.
  </li>
  <li>
   Develop and maintain strong relationships with both existing and prospective clients.
  </li>
  <li>
   Conduct product demonstrations and provide expert guidance on skin care regimens.
  </li>
  <li>
   Meet or exceed monthly and quarterly sales targets.
  </li>
  <li>
   Compile regular reports on sales metrics and customer feedback.
  </li>
  <li>
   Stay updated on industry trends, new products, and competitors' activities.
  </li>
  <li>
   Collaborate with marketing and distribution teams to optimize promotional activities.
   <br/>
   <br/>
  </li>
 </ul>
 Must have requirements
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in sales, preferably within the skin care or beauty industry.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Customer-focused attitude with an enthusiasm for skin care products.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Professional appearance and demeanor.
  </li>
  <li>
   Fluency in English; knowledge of Arabic is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 Nice to have requirements
 <br/>
 <br/>
 <ul>
  <li>
   Degree or diploma in Business Administration, Marketing, or related field.
  </li>
  <li>
   Experience with CRM software and sales reporting tools.
  </li>
  <li>
   Knowledge of skin care ingredients and trends.
  </li>
  <li>
   Established network of clients or contacts within the beauty industry in Oman.
   <br/>
   <br/>
  </li>
 </ul>
 Perks and Benefits
 <br/>
 <br/>
 <ul>
  <li>
   Attractive base salary with performance-based incentives.
  </li>
  <li>
   Opportunities for professional development and career growth.
  </li>
  <li>
   Staff discounts on premium skin care products.
  </li>
  <li>
   Supportive team environment with training and mentorship.
  </li>
  <li>
   Recognition and rewards for outstanding achievements.
  </li>
 </ul>
</div>


Sales Representative-Skin

IIQAF

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p>
IIQAF is excited to announce an opening for a Call Center Agent to join our dedicated team in Muscat. This full-time, on-site position offers a fantastic opportunity to be at the forefront of our customer service operations in the Hospital and Health Care industry.
</p>
<p>As a Call Center Agent, you will play a crucial role in providing exceptional service to our clients, addressing inquiries, and assisting with their needs. You will be part of a supportive team that strives to ensure patient satisfaction and streamline communication processes within our organization.
</p>
<p>We offer a competitive salary, with remuneration to be discussed based on experience and qualifications. Join us and be part of a team that values your contribution and supports your professional development in the health care sector.
</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Handle incoming calls and respond to customer inquiries efficiently</li>
<li>Provide accurate information regarding health care services and procedures</li>
<li>Assist in scheduling appointments and managing client information</li>
<li>Resolve customer complaints and provide solutions</li>
<li>Document interactions and maintain records in the system</li>
<li>Collaborate with other departments to enhance service delivery</li>
<li>Maintain a high level of professionalism and customer service</li>
<li>Participate in training sessions and team meetings</li>
</ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>High school diploma or equivalent; further education is a plus</li>
<li>Excellent verbal and written communication skills in English</li>
<li>Strong interpersonal skills and ability to work in a team</li>
<li>Basic computer skills and familiarity with call center software</li>
<li>Ability to handle stressful situations and maintain composure</li>
<li>Strong problem-solving skills and attention to detail</li>
<li>Willingness to learn and adapt to new processes</li>
<li>Prior customer service experience is a plus but not required</li></ul></div>

Call Center Agent

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Customer Care Manager

Immigration Sales Executive

Immigration Sales Executive

SALES VISA CONSULTANT - INDIANS AND BANGLADESHIS PREFERRED

Planning & Project Management Manager

Sales Representative-Skin

Call Center Agent