customer service representative Jobs in Karachi

customer service representative

sales manager

assistant manager - sales Jobs in Karachi

assistant manager - sales

assistant manager, account management Jobs in Karachi

assistant manager, account management

call center representative Jobs in Karachi

call center representative

customer care manager

ASK Development pvt Limited

<p><b>Pay:</b> Rs45,000.00 - Rs55,000.00 per month</p><p>Job description:</p><p><b>Job Description:</b></p><p>We are hiring for <b>Customer Care Executive</b> for a well-reputed telecom company.</p><p><b>Key Responsibilties:</b></p><ul><li><b>Answering customer calls:</b> Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li><b>Customer query resolution:</b> Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li><b>Order processing:</b> Taking customer orders, verifying details, and processing payments.</li><li><b>Account management:</b> Updating customer accounts with relevant information and changes.</li></ul><p><b>Salary:</b></p><p>37K-45K (Performance based incentives)</p><p><b>Educational Requirement:</b></p><p>Minimum Graduation</p><p><b>Experience:</b></p><p><b>06 Months experience in (CSR)</b></p><p><b>Job Type: Full-time</b></p><p><b>Pay: Rs37,000.00 - Rs45,000.00 per month</b></p><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you experience in CSR?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Location:</p><ul><li>Karachi(Required)</li></ul><p>Work Location: On the road</p><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs55,000.00 per month</p><p>Work Location: On the road</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience in CSR?</li></ul><p>Location:</p><ul><li>Karachi(Required)</li></ul><p>Work Location: On the road</p><p>Job Type: Full-time</p><p>Location:</p><ul><li><b>Karachi (Required)</b></li></ul><p>Work Location: On the road</p><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs55,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience in CSR?</li></ul><p>Location:</p><ul><li>Islamabad (Required)</li></ul><p>Work Location: On the road</p>

Customer Care Executive

Bari Textile MIlls Pvt Limited

<p>Qualifications and Skills</p><ul><li><b>Experience</b>: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.</li><li><b>Industry Knowledge</b>: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.</li><li><b>Leadership</b>: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.</li><li><b>Communication</b>: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.</li><li><b>Technical Skills</b>: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.</li><li><b>Cultural Adaptability</b>: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.</li><li><b>Problem-Solving</b>: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.</li><li><b>Education</b>: Bachelor&rsquo;s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.</li><li><b>Availability</b>: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).</li></ul><p><b>Work Environment</b></p><ul><li><b>Remote Role</b>: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.</li><li><b>Tools Provided</b>: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.</li><li><b>Schedule</b>:</li><li>( 7 PM&ndash;2 AM PKT).</li></ul><p><b>Key Responsibilities</b></p><ul><li><b>Team Leadership</b>: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.</li><li><b>Customer Interaction Management</b>: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.</li><li><b>Process Optimization</b>: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.</li><li><b>Escalation Handling</b>: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.</li><li><b>Cross-Cultural Communication</b>: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).</li><li><b>Performance Monitoring</b>: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.</li><li><b>Technology Utilization</b>: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.</li><li><b>Training and Development</b>: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).</li><li><b>Collaboration</b>: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.</li><li><b>Compliance and Reporting</b>: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p><p>Application Deadline: 05/09/2025<br/>Expected Start Date: 05/09/2025</p>

Customer Service Manager

Azee Securities

<p><b>Key Responsibilities:</b></p><ul><li>Handle customer queries via calls, emails, and social media promptly and professionally.</li><li>Guide clients on account opening, trading platforms, and investment processes.</li><li>Resolve complaints efficiently, ensuring customer satisfaction.</li><li>Maintain accurate records of customer interactions and follow-ups.</li><li>Coordinate with internal departments to address client concerns.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> Minimum Bachelor&rsquo;s degree (preferably in Business, Finance, or related fields).</li><li><b>Experience:</b> Fresh graduates with strong communication skills are encouraged to apply).</li><li><b>Skills:</b></li><li>Excellent communication skills in <b>Urdu and English</b>.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in MS Office and CRM systems.</li><li>Knowledge of the stock market is a plus but not mandatory.</li></ul><p><b>Why Join Azee Securities?</b></p><ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for growth and professional development.</li><li>Work in a collaborative and supportive environment.</li><li>Be part of a company shaping the future of stock brokerage in Pakistan.</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are requested to email their <b>CV</b> to <b>hr@azeetrade.com </b> with the subject line <b>&ldquo; - Karachi&rdquo;. </b></p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Care (Female Only)

Mashreq

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  Job Purpose
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   Understand client expectations &amp; deliver finest service delivery.
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   Ensure end-to-end solution to the satisfaction of Corporate client.
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   Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client&rsquo;s day to day account &amp; transactional related issue and queries with teh agreed SLA while maintaining highest quality standards
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   Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
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   Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
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  Key result Areas
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  Ensuring SLAs are met and Highest quality standards are ensured
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  Client satisfaction
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  Close Rapport with Business &amp; relevant stakeholders
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  Team player
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  <br/>
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  Knowledge, Skills and Experience
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   Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
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   Ability to analyze root of problems and ability to track problem resolution
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   University graduate preferable with prior experience of min 5 years in Cash , Payments and operations is a must
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   Additional 3 years of experience in Corporate Customer service / client facing role
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   Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
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   CRM knowledge
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Customer Service Manager (Mashreq Global Network Pakistan)

Givaudan

<p></p><div><div><div><div><div><div><div><p>Step into our world of creativity and joy!<br>
</p></div></div></div></div></div></div><div></div><div><div><div><div><p>Key Account Manager Pakistan
</p></div></div></div></div><div><div><div><div><div>Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There&rsquo;s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.</div>
<div>
Fragrance Consumer Products Key Account Manager for Pakistan</div><br>
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A Key Account Manager with the global leader in the creation of Fragrance &amp; Beauty and Taste &amp; Wellbeing, and a key member of our Fragrance Consumer Products Sales team for the Middle East region, while being based in Lahore/our Karachi office - Your future position?</div>
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We are currently looking to hire a <b>'Key Account Manager' </b>for our regional Fragrance Consumer Products team to provide more intimate support for our expanding customer base and increasing market share in Pakistan across product categories - Personal care, Fabric care, Air care, Home care, and Oral care.</div>
<div>
You will be an integral part of our Middle East Sales team and build upon and provide an intimate relationship with our key customers in Pakistan. You will develop business plans targeting strategic customers in Pakistan to provide them with game-changing Fragrance solutions and help achieve Givaudan's purpose and commercial objectives in the region.</div>
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Although we have a full-fledged office in Karachi and is open for this role, our preference is for this role to be based in Lahore (remote/home-based initially) to better focus on the strategic Northern markets. The role reports to the Pakistan Country Manager (based in Dubai) and offers excellent opportunities for both personal and professional development. Our customers in Pakistan have local, regional, and international profiles, bringing diversity and curiosity to your daily job.</div><br>
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In this exciting position, you will:</b></div>
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Develop our business -</div>
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<li>Develop an understanding of the customer and their brands.</li>
<li>Grow and defend existing Givaudan business in specific Fragrance Consumer Products segments.</li>
<li>Set up/review/monitor strategic and category account plans, sales forecasts, and budgets.</li>
<li>Follow goals versus targets (sales, gross profit, win rate, etc.) and take corrective actions when needed.</li>
<li>Establish and cultivate relationships with key internal and external decision-makers.</li>
<li>Attract new business by identifying and creating mutual business opportunities.</li>
<li>Build a project pipeline, ensuring the most efficient usage of Givaudan resources.</li></ul><br>
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Position our products -</div>
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<li>Monitor fragrance trends, competitor activity, and product development.</li>
<li>Identify value drivers for the customer and promote Givaudan's value proposition by strategically positioning Givaudan products and technologies.</li></ul><br>
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Lead focus projects and customer briefs -</div>
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<li>Manage customer briefs and proactive innovation and development projects.</li>
<li>Using your project management skills and ability to motivate and guide others, you are the centre point assuring overall success.</li></ul><br>
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You?</b></div>
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Your professional profile includes:</div>
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<li>A Bachelor's degree in a relevant discipline.</li>
<li>3-5 years of relevant work experience with an excellent track record in sales, key account management, business development, marketing, market research, or a techno-commercial role in the Fragrance, Perfumes, Cosmetics, Ingredients, Chemical, or FMCG sector(s), preferably in an international work environment.</li>
<li>Good knowledge of customers, competition, and an existing customer network in Pakistan will be ideal.</li>
<li>A strong passion and appreciation for the world of Fragrance.</li>
<li>Excellent oral and written proficiency in the English language.</li>
<li>Good commercial and business acumen.</li>
<li>Excellent presentation and project management skills.</li>
<li>A team player and comfortable with diversity.</li>
<li>Able to travel frequently within Pakistan ~ 50% of the time.</li></ul><br>
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Our benefits:</b></div>
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<li>Attractive package with benefits.</li>
<li>Excellent opportunities for progressive learning and development.</li>
<li>A creative team environment that will inspire you.</li>
</ul>
<div>#LI-Onsite</div><br>
<div></div>
<div>At Givaudan, you contribute to delightful taste and scent experiences that touch people&rsquo;s lives.<br>
You work within an inspiring teamwork culture &ndash; where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.<br>
Every essence of you enriches our world.<br>
Diversity drives innovation and creates closer connections with our employees, customers and partners.<br>
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.</div>
</div></div></div></div><div><div><div><div><b>Remote working: </b>Hybrid</div></div></div></div></div><p></p>

Key Account Manager Pakistan

Qureshi Group

<p>Job Title</p><p>Franchise Manager &ndash; Qureshi Group</p><p>Location</p><p>Head Office: Karachi</p><p>Company Overview</p><p>Qureshi Group stands as a premier name in Pakistan&rsquo;s beauty and wellness industry. We span multiple facets from beauty salons to product lines serving a loyal customer base. Driven by innovation, we are now aggressively scaling via franchises and seeking a Franchise Manager to elevate brand presence, sales growth, and operational excellence nationwide.</p><p>Role Summary</p><p>Qureshi Group is looking for a dynamic Franchise Manager to lead business development, franchise operations, and sales performance across South Pakistan. This role demands strategic thinking, commercial acumen, and operational excellence with a deep understanding of retail, customer experience, and brand consistency&mdash;especially in the beauty and personal care industry.</p><p>Key Responsibilities</p><p>1. Franchise Expansion, Sales &amp; Business Development</p><ul><li>Conduct market assessments to identify growth corridors (urban hubs and secondary cities).</li><li>Drive franchise sales pipeline by engaging prospective partners, evaluating feasibility, and negotiating agreements.</li><li>Lead onboarding and set-up operations: store design, fit-out, and readiness checks.</li><li>Develop franchise sales strategies to achieve revenue growth and market penetration targets.</li></ul><p>2. Franchise Operations Management &amp; Mystery Visits</p><ul><li>Ensure consistent franchise operations covering service quality, staff performance, hygiene, and customer satisfaction.</li><li>Conduct mystery visits and operational audits to evaluate customer experience and SOP adherence.</li><li>Standardize processes across all franchisees&mdash;inventory, staffing, POS usage, and CRM tool implementation.</li><li>Provide continuous operational support to franchisees to improve efficiency and customer loyalty.</li></ul><p>3. Training &amp; Franchisee Development</p><ul><li>Develop onboarding and refresher training for franchise owners and staff: product knowledge, cosmetology services, customer handling, and operational systems.</li><li>Track training outcomes, bridge gaps, and implement performance improvement programs.</li></ul><p>4. Marketing, Sales Activation &amp; Events</p><ul><li>Partner with Marketing to adapt national campaigns for local franchise execution.</li><li>Organize sales-driven events, product launches, and customer engagement activities.</li><li>Monitor ROI and sales uplift from marketing and promotional initiatives.</li></ul><p>5. Performance Management &amp; Reporting</p><ul><li>Define and monitor KPIs: sales revenue, service ratings, customer loyalty programs, and mystery visit scores.</li><li>Prepare monthly performance reports with insights and improvement recommendations.</li><li>Implement incentive schemes for high-performing franchisees (awards, bonus trips, financial incentives).</li></ul><p>6. Stakeholder Relationship &amp; Support</p><ul><li>Act as the main liaison between franchisees and internal teams: Operations, Supply Chain, Marketing, HR, Training.</li><li>Resolve operational challenges including product shortages, customer escalations, and compliance gaps.</li></ul><p>7. Compliance, Risk &amp; Regulatory Adherence</p><ul><li>Ensure legal, financial, and safety compliance at all franchised locations.</li><li>Conduct periodic compliance and risk audits to protect brand integrity.</li></ul><p>8. Strategic Planning &amp; Market Intelligence</p><ul><li>Analyze sales data, industry trends, competitor activity, and customer preferences to guide expansion and product strategies.</li><li>Recommend localized initiatives (new service offerings, seasonal packages, regional pricing models).</li></ul><p>Qualifications &amp; Experience</p><p>Category</p><p>Details</p><p>Education</p><p>Bachelor&rsquo;s in Business Administration, Marketing, Retail Management, or similar. MBA preferred.</p><p>Experience</p><p>5&ndash;8 years of franchise management, retail operations, and sales/business development&mdash;preferably in beauty, cosmetics, or personal care.</p><p>Domain Knowledge</p><p>Salon operations, beauty industry trends, customer buying behavior, franchise growth models.</p><p>Technical Skills</p><p>POS, CRM/ERP tools, MS Excel dashboards, performance analytics.</p><p>Certifications</p><p>PMP, Retail Operations, or Franchise Leadership certifications (preferred).</p><p>Behavioral &amp; Leadership Competencies</p><ul><li>Strategic thinker with sales-driven mindset and operational grit.</li><li>Strong stakeholder and franchisee relationship management.</li><li>Problem-solver with data-driven decision-making.</li><li>Excellent communication, negotiation, and influencing skills.</li></ul><p>Perks &amp; Benefits</p><ul><li>Attractive salary + performance-based incentives</li><li>Collaborative working culture with leadership exposure</li><li>Career-defining opportunity to expand one of Pakistan&rsquo;s top beauty brands</li></ul><p>How to Apply</p><p>Send your resume to careers@qureshigroup.pk</p><p>Subject Line: Franchise Manager Application &ndash; (Your Name)<br/>Application Deadline: September 5, 2025</p><p>Shortlisted candidates will undergo a two-stage process: HR screening + strategy presentation.</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Application Deadline: 30/09/2025<br/>Expected Start Date: 10/10/2025</p>

Franchise Manager – Qureshi Group

Unilever

<div>
 <strong>
  Unilever is hiring for Area Manager Modern Trade!
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 <strong>
  Function:
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 Customer Development
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  Location
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 : Karachi, Pakistan
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  Reports to:
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 NKAM
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  Scope:
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 Local
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  Terms &amp; Conditions:
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 Full-time
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  Work Level:
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 WL1
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  Job Purpose
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 The objective of this role is to assist in the leadership and management of the Modern Trade channel to deliver sales KPIs and achieve sustainable growth across the emerging accounts in South. This includes developing and executing a strategy for these accounts, aligning joint business plans, ensuring in-store excellence, and managing the relationship with modern trade partners internally and externally
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  What Will Your Main Responsibilities Be
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   Customer Relationship Management: Develop and maintain strong business relationships with modern trade customers, including hypermarkets and supermarkets and distributors servicing these customers
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   Business Planning &amp; Execution:
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    Work with the Modern Trade Manager to develop and execute a joint customer business plan.
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    Implement and execute promotional and category-specific plans with clear objectives to drive sales in modern retail formats.
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    Lead and execute in-store efficiency KPIs, including off-shelf displays, planograms, and on-shelf availability.
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    Manage and allocate customer investments and promotional budgets to maximize return on investment (ROI).
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   Sales &amp; Operations:
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    Monitor and analyse key performance indicators (KPIs) to assess the success of modern trade strategies.
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    Ensure the achievement of sales targets and volume delivery for the assigned key accounts.
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    Monitor competitor activity in-store and develop mitigation plans.
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    Utilize data-driven strategies to enhance sales processes and drive revenue growth.
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  </ul>
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   Team Leadership &amp; Development:
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    Lead and supervise the in-store operations and merchandising team to ensure the effective execution of strategies.
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    Support the training and development of team members, fostering a positive work environment.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  What You Will Need To Succeed
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   Experience &amp; Qualifications:
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    Bachelor's degree in business administration, Marketing, or a related field.
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    Proven experience in a customer development or sales role, preferably within the FMCG industry and with a focus on modern trade.
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    Strong knowledge of the modern trade landscape in Pakistan, with specific experience in Karachi.
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   Skills:
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    Excellent analytical and critical thinking skills to analyze data and market trends.
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    Strong negotiation and communication skills to effectively manage relationships and close deals with customers.
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    Proven ability to think strategically and develop comprehensive strategies to achieve business goals.
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    Proficiency in Microsoft Excel and PowerPoint.
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  </ul>
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   Leadership.
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    You will be a Leader of Change. People will look to you to provide safety in a storm and will also appropriately challenge you to get even better results. You role model resilience and care. You navigate these uncertain times by flexing plans and your leadership style, always with authenticity.
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    You will be responsible for delivering to the highest standards. You must be resilient so you can lead others to deliver with passion through uncertainty and create opportunities through the core and beyond.
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    Unilever Behaviors
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    Care deeply
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    Focus on what counts
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    Stay three steps ahead
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    Deliver with excellence
    <br/>
   </li>
  </ul>
 </ul>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>


Area Manager Modern Trade

Explore 998+ Customer care manager in Karachi this September. Find roles across top companies and apply now to boost your career.