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customer care officer

Nextcare

<div>
 The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
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 Proactively handle complaints at the earliest.
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 Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
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 Answer inbound Emails as well as assist customers who have specific inquiries
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 Build customer&rsquo;s interest in the services and products offered by the company
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 Provide personalized customer service of the highest level
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 Update the existing database with changes and the status of each existing/prospective customer/member
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 Document details of all conversation and actions taken.
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 Correspond with Care Centre Management and keep an open channel of communication.
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 Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
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 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
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 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background (Medical, Paramedical)
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 </li>
 <li>
 Excellent customer service and support skills.
 </li>
 <li>
 Excellent Arabic &amp; English language skills
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Officer

<div>
 Medical Officer &ndash; Inpatient Precertification is responsible for managing the Inpatient Precertification cases while ensuring that departmental goals, timeline of activities, and compliance measures are met.
 
 
 
 What You Do
 
 
 
 <ul>
 <li>
 Precertification team is functional on 24/7 basis. Therefore the Medical Officer will be working on flexible shift basis as per the schedule provided by the Team Leader.
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 <li>
 Adjudicates Cases at IP precertification level, authorizes decision within the stipulated turnaround time &amp; with the highest quality standards in view with the policy terms and conditions
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 Performing complete file review with regards to the multidisciplinary notes, TPR charts, physician order&rsquo;s notes, lab reports, radiology reports, drug chart sheets, consultation notes, nursing notes, progress notes, etc.
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 Requesting any medical documentation or finding any missing document which is essential in decision making.
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 Performing review of DRG Severity of Illness (SOI) in line with revision of CPT codes / ICD codes, which are being up-coded by the provider &ndash; if required discussion with the treating doctor and the medical coders.
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 Performing utilization review for DRG cases and FFS cases with regards to and not limited to final bill review + consumables mark ups + non covered item/services + overutilization of services.
 </li>
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 Performing review of claims as per CPT and ICD coding guidelines in line with insurance regulators (DHA,DOH/HAAD,MOH).
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 <li>
 Adhering to the cost containment protocols for medical management cases.
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 Referring cases for second opinion when deemed necessary to confirm the best mode of management &ndash; also for cost containment to lesser Negotiating factor (NF) facilities within the member&rsquo;s network or option for home country treatment.
 </li>
 <li>
 AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s of Pharmacy / Dentistry / Medicine / Nursing / Physiotherapist / Paramedics
 </li>
 <li>
 01-02 years of Medical Practical Experience (reputable insurance provider, broker or a TPA experience a plus) OR Entry Level
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Certified Medical Coder [Preferable]
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How We Hire
 
 
 
 
 
 Agency Statement
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under
 
 
 contract. Any unsolicited submission will not be considered
 
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
 
 
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
 
 
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>

Medical Officer - Inpatient Precertification

Bank ABC

<div>
 
 Bank ABC seeks to recruit an Officer in the Loans &amp; Islamic Operations Department based in our head office, in Bahrain.
 
 
 
 
 
 The Job Officer will be responsible for undertaking designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.
 
 
 
 
 
 
 
 Scope of the Job
 
 
 
 
 
 
 
 The job holder will support in:
 
 <ul>
 <li>
 Timely and accurate delivery of all requested projects and initiatives ensuring these are within specification and budgeted costs.
 </li>
 <li>
 Carrying out a range of demanding clerical, data input, reconciliation, data administration and monitoring services, ensuring that the work is completed accurately, on time and in adherence to all specified Bank processes, procedures, standards, SLA, and relevant external regulations.
 </li>
 <li>
 Identifying and suggesting improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.
 </li>
 <li>
 Maintaining up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.
 </li>
 <li>
 Participating in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.
 </li>
 <li>
 Assisting in the preparation of reports and escalating irregularities to management and other regulating units/parties.
 </li>
 <li>
 Providing business support during weekends, bank holidays and other times when the Bank would usually be closed in Bahrain, but markets are open in other parts of the world.
 </li>
 <li>
 Responding to a range of demanding enquiries, clarifying customers and other departments/units understanding of the information being given.
 </li>
 <li>
 Undertaking duties at a similar or higher level as required.
 </li>
 <li>
 Undertaking delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.
 </li>
 <li>
 When required, support line management with the implementation of changes in own work area.
 </li>
 </ul>
 
 
 
 
 
 
 Areas of Knowledge, Qualification and Experience
 
 
 
 
 
 
 <ul>
 <li>
 1-2 years of experience in more than one area of the following (Agency, Participation, Islamic Products processing, Supply Chain products and Bilateral Loans Operations).
 </li>
 <li>
 Bachelor&rsquo;s degree or qualification in the following fields Finance, Banking, Accounting, Business or Risk Management.
 </li>
 <li>
 Good understanding of Loans Syndication, Agency, Participation Corporate loans and Islamic products, services, operations, and technology gained from hands on experience in operational roles.
 </li>
 <li>
 Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Use effective telephone manners with customers/colleagues.
 </li>
 <li>
 Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.
 </li>
 <li>
 Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available.
 </li>
 <li>
 Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.
 </li>
 <li>
 Perceives changes as opportunities to learn and not threats.
 </li>
 <li>
 Sees change from the perspective of the customer.
 </li>
 <li>
 Team Player and Self-motivated who gains and develops skills set to meet challenging requirements.
 </li>
 <li>
 Excellent organizational skills and ability to work under pressure and proactively with minimum supervision.
 </li>
 <li>
 Strong time management and results orientation.
 </li>
 </ul>
 
 
</div>

Officer - Loans & Islamic Operations

HLG Business Solutions- Helpline Group

Public Relations Officer (PRO)Location: Manama, Bahrain Company: Helpline GroupJob Summary:Helpline Group is looking for an experienced and responsible Public Relations Officer (PRO) for our Bahrain (Manama) branch. The candidate will be responsible for handling government-related documentation, visiting ministries and embassies, and assisting clients with official procedures. A valid driving license is mandatory for this role.Key Responsibilities:<ul><li>Visit ministries, embassies, and government departments for documentation and approvals</li><li>Handle visa processing, immigration formalities, and other legal documentation</li><li>Assist clients in bank account opening procedures</li><li>Coordinate with government authorities for company and client-related matters</li><li>Ensure timely submission and collection of official documents</li><li>Maintain proper records of all transactions and document status</li><li>Provide updates to management regarding ongoing applications and approvals</li><li>Ensure compliance with Bahrain labor and immigration laws</li></ul>Requirements:<ul><li>Minimum 1&ndash;3 years of experience as a PRO in Bahrain</li><li>Valid Bahrain Driving License (Mandatory)</li><li>Good communication skills in English (Mandatory)</li><li>Arabic language skills will be an added advantage</li><li>Good knowledge of Bahrain government procedures and documentation</li><li>Strong coordination and organizational skills</li><li>Ability to work independently and handle multiple tasks</li></ul>Preferred Skills:<ul><li>Familiarity with ministries, embassies, LMRA, and other government authorities</li><li>Professional appearance and strong interpersonal skills</li><li>Time management and problem-solving ability</li></ul>Job Type: Full-timePay: BD250.000 - BD300.000 per monthWork Location: On the road

Public Relations Officer

Royal Bahrain Hospital and Royal Bahrain Medical Center

Job Title: Senior IT Officer / Assistant Manager &ndash; ITLocation: Manama, Bahrain Industry: HealthcareWe are seeking a smart, proactive, and technically strong healthcare IT professional to join our team as a Senior IT Officer / Assistant Manager &ndash; IT. The ideal candidate must have solid experience in Hospital Information Systems (HIS), strong SQL skills, and the ability to manage healthcare IT operations efficiently.Basic Mandatory Requirements:<ul><li>Excellent knowledge and hands-on experience in Hospital Information System (HIS)</li><li>4&ndash;5 years of healthcare IT experience</li><li>Strong SQL query writing skills (mandatory)</li><li>Strong analytical thinking and problem-solving abilities</li><li>Technically competent with in-depth knowledge of healthcare systems and database management</li></ul>Key Responsibilities:<ul><li>Manage and maintain the Hospital Information System (HIS)</li><li>Develop, write, and optimize SQL queries for reporting and data analysis</li><li>Provide technical support to clinical and administrative departments</li><li>Coordinate with vendors for system upgrades, troubleshooting, and maintenance</li><li>Ensure data security, backup management, and compliance with healthcare regulations</li><li>Monitor system performance and resolve technical issues promptly</li><li>Generate MIS reports and dashboards as required by management</li><li>Conduct user training sessions and prepare user manuals</li><li>Handle IT documentation, asset management, and system audits</li><li>Support integration between HIS and other healthcare applications</li><li>Assist in IT budgeting, infrastructure planning, and IT strategy implementation</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>HR Assistant : 2 years (Required)</li></ul>

Senior IT Officer / Assistant Manager – IT

Bespoke Professionals

Location: Bahrain Employment Type: Full-timeJob Description: A well-established company is seeking a Business Development Officer to identify new business opportunities, build client relationships, and support company growth.Requirements:<ul><li>Experience in business development or sales is an advantage</li><li>Excellent communication skills</li><li>Ability to meet targets</li><li>Market knowledge in Bahrain is a plus</li></ul>Job Types: Full-time, Permanent, ContractApplication Question(s):<ul><li>What is your nationality ?</li><li>What is your notice period ?</li><li>What is your email address ?</li></ul>

Business Development Officer

Hawar Auto Services

Job Title: Sales Executive &ndash; Automotive Products (Lubricants, Batteries, Car Care) - Any NationalitiesLocation: BahrainJob Type: [Full-time / Contract]Job Summary:We are seeking a dynamic and experienced Sales Person to join our team, specializing in the sales of automotive lubricants, batteries, and car care products. The ideal candidate should have a strong background in automotive product sales, excellent communication skills, and a proven ability to develop and maintain client relationships.Key Responsibilities:<ul><li>Promote and sell a range of automotive products including lubricants, batteries, and car care products to new and existing customers.</li><li>Identify new business opportunities and expand the customer base within the assigned territory.</li><li>Conduct product presentations and demonstrate product features to potential clients.</li><li>Meet or exceed monthly and quarterly sales targets.</li><li>Build and maintain long-term relationships with customers and distributors.</li><li>Monitor market trends and competitor activities to adjust strategies.</li><li>Provide after-sales support and ensure customer satisfaction.</li><li>Maintain accurate records of sales activities, client communications, and product orders.</li><li>Reporting to Management as required.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in sales of automotive lubricants, batteries, or related products (minimum 2 years preferred).</li><li>Strong understanding of automotive maintenance products and industry trends.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a results-driven approach.</li><li>Valid driver&rsquo;s license in Bahrain and willingness to travel as required.</li><li>Basic computer proficiency (e.g., Microsoft Office, Excel).</li></ul>Preferred Qualifications:<ul><li>Technical background or training in automotive/mechanical fields is an advantage.</li><li>Multilingual abilities (if applicable to your region) are a plus.</li></ul>How to Apply:Interested candidates are invited to send their CVs to diannesorial03@gmail.com or WhatsApp on +973 33681195Job Type: Full-time

Outdoor Sales Executive

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