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customer service representative Jobs in Istanbul Jobs In Istanbul Turkey

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customer care representative

Boston Scientific

<div>Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.<h2 class="jobSectionHeader"> 
Customer Care Representative, Turkey</h2> 
Core Objective: 
The core objective of this role is to ensure the best customer experience for local customers (direct market) and support the Customer Services Manager in maintaining the goals and objectives of the department aligned with company strategy.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Be the first point of contact for customers, providing exceptional service and resolving inquiries professionally and efficiently.</li><li>
Ensure customer satisfaction by addressing needs and offering timely and accurate solutions.</li><li>
Respond to incoming emails and calls, addressing inquiries, complaints, and requests.</li><li>
Assist customers in placing orders and provide guidance/support as needed.</li><li>
Resolve customer issues and concerns courteously and in a timely manner.</li><li>
Provide product information, including availability and pricing.</li><li>
Collaborate with other departments to resolve complex issues and follow up with customers as needed.</li><li>
Keep accurate records related to customers, interactions (e.g., Service Cloud), and transactions (SAP).</li><li>
Provide feedback on the efficiency of customer service processes and suggest improvements.</li><li>
Work with relevant stakeholders to standardize local processes and minimize exceptions.</li><li>
Provide frontline support for critical issues, consignment issues, and value-added services.</li><li>
Analyze customer requirements and support others to achieve anticipated results.</li></ul><h3 class="jobSectionHeader"> 
Quality System Requirements</h3><ul><li>
Ensure awareness of and compliance with applicable standard operating procedures.</li><li>
Champion all quality and regulatory commitments of Boston Scientific.</li><li>
Track completion of mandatory training.</li><li>
Demonstrate commitment to patient safety and product quality.</li><li>
For supervisory roles:<ul><li>
Maintain appropriate resources (personnel, tools, etc.) to ensure Quality System compliance.</li><li>
Promote a work environment that supports the Quality Policy and Quality System.</li></ul></li></ul><h3 class="jobSectionHeader">
Job Scope and Leveling Guidelines</h3> 
Functional Knowledge<ul><li>
Apply in-depth knowledge of customer service responsibilities, specialized skills, and expertise in customer care processes, procedures, and systems (e.g., SAP, Service Cloud).</li></ul> 
Business Expertise<ul><li>
Understand how the team contributes to achieving objectives and how related teams coordinate efforts to achieve shared goals.</li></ul> 
Leadership<ul><li>
Provide guidance on processes and procedures to junior team members.</li><li>
May allocate work to others.</li></ul> 
Problem Solving<ul><li>
Propose solutions to complex, atypical, or infrequent issues using proven processes and precedents.</li><li>
Recommend continuous quality improvement methods.</li></ul> 
Impact<ul><li>
Influence own team and closely related teams.</li><li>
Develop improvements to processes and procedures to enhance team efficiency.</li></ul> 
Interactions &amp; Communication<ul><li>
Evaluate and communicate complex information clearly to internal stakeholders and occasionally to external stakeholders.</li></ul> 
Requisition ID: 617716 
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most &ndash; united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do &ndash; as a global business and as a global corporate citizen. 
So, choosing a career with Boston Scientific (NYSE: BSX) isn&rsquo;t just business, it&rsquo;s personal. And if you&rsquo;re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!</div>

Customer Care Representative

Hilti Türkiye

<div>
 
 What's the role?
 
 
 
 We&rsquo;re looking for a motivated team member who has a passion for customer relations on phone and desire advancement opportunities in our organization.
 
 
 
 Who is Hilti?
 
 
 
 Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
 
 
 
 What does the role involve?
 
 
 
 In Customer Service Representative (Inbound) role, your development begins with hands-on training which will set you up for success by learning the foundation of Hilti&rsquo;s culture, products, and services.
 
 
 You will spend most of your time on the phone. There will also be opportunities for hands-on training exercises, meetings, workshops, and presentations.
 
 
 As a Customer Service Inbound Representative, you will influence and serve all Hilti customers, including other functions in Hilti and Account Managers who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer&rsquo;s specialized needs and requirements to ensure the successful achievement of the company&rsquo;s objectives and growth. Your participation and success in the Strategic Customer Development is essential to prepare you for your next steps in other roles at Hilti.
 
 
 We develop our people by challenging them to leave their comfort zone, be it exploring other business areas, leading different teams or working in new locations.
 
 
 
 What do we offer?
 
 
 
 We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:
 
 
 <ul>
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 A caring and performance-oriented culture.
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 A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
 </li>
 <li>
 Comprehensive career development opportunities that ensure your success is our priority.
 
 
 
 </li>
 </ul>
 
 What you need is:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Preferably Business Administration or Engineering),
 </li>
 <li>
 English language skills,
 </li>
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 Previous customer service and/or sales skills preferred,
 </li>
 <li>
 Strong communication skills,
 </li>
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 Excellent written, verbal, and presentation skills,
 </li>
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 Ability to learn quickly, willing to develop self,
 </li>
 <li>
 Drive to develop strong and sustainable customer relationships
 </li>
 <li>
 Customer-oriented, self-driven, proactive team player,
 </li>
 <li>
 Position will be located in Ata&scedil;ehir/Istanbul.
 
 
 
 </li>
 </ul>
 
 Who should apply?
 
 
 
 We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
 
 
 📌 Important Information Before Submitting Your Application
 
 
 Thank you for your interest in joining Hilti! Before you apply, please take a moment to review the following key details:
 
 
 <ul>
 <li>
 Every application is carefully reviewed by our dedicated Talent Acquisition team. We truly value your interest and take the time to consider each candidate thoroughly.
 </li>
 <li>
 Our end-to-end hiring process typically takes 4 to 8 weeks. Please note that only shortlisted candidates will be contacted for the next steps.
 </li>
 <li>
 To help you succeed, we&rsquo;ve prepared a helpful guide for interviews with Hilti representatives. Be sure to check it out: Preparing for your Hilti Interview | Hilti Careers
 </li>
 </ul>
</div>

Customer Service Representative

ALFA Medical Investment Fund

Position: International Patient Care Representative Location: &#350;i&#351;li, IstanbulAbout DentSpa ClinicFounded in 2018, DentSpa Clinic has quickly become a leading name in Turkey&rsquo;s dental tourism sector, welcoming patients from all around the world. Our team of 200+ professionals represents over 13 nationalities and speaks 7 languages. We pride ourselves on combining medical excellence with a smooth, patient-focused journey.Position Overview: We are looking for a detail-oriented and compassionate International Patient Care Representative to join our planning team. This position focuses on organizing and tracking treatment plans, managing communication with patients after their procedures, and ensuring they receive continuous support and follow-up once they return home.Responsibilities:<ul><li>Assist in tracking international patients&rsquo; treatment timelines and case progress.</li><li>Communicate with patients post-treatment to ensure satisfaction and provide aftercare guidance.</li><li>Prepare and update treatment reports and patient records accurately.</li><li>Support in addressing patient concerns and ensuring smooth communication during the aftercare period.</li></ul>Requirements:<ul><li>Languages: Fluency in English and French (both written and spoken) is mandatory.</li><li>Education: Bachelor&rsquo;s degree in a related field.</li><li>Experience: At least 1 year of experience in an international environment, preferably in the medical, hospitality, or customer service sectors.</li><li>Excellent communication, organization, and time management skills.</li><li>Patient-centered mindset and attention to detail.</li></ul>What We Offer<ul><li>Paid annual leave and Multinet meal allowance</li><li>Employee and family discounts on dental treatments</li><li>Ongoing professional development and training provided by dentists and sales leaders</li><li>Language and career growth support sponsored by the company</li><li>A collaborative, multicultural environment that encourages initiative and personal growth</li></ul>Working Hours: Monday to Friday, 10:00 &ndash; 19:00 Saturday: Remote (after completing the probationary period)Apply now and help us create confident smiles across the globe.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>Please state your salary expectation.</li><li>Are you both fluent in English and French?</li><li>Can you commute to &#350;i&#351;li/Mecidiyek&ouml;y?</li><li>Do you have both residence permit and registered adress to stay in Turkey?</li></ul>

International Patient Care Specialist

Randstad Türkiye

<div>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for formulating strategies for major WDM projects in the representative office/customer group: Understand the customer's network requirements, identify the customer's network gaps, plan the operational objectives and strategies for WDM projects in the Turkish market, and ensure the achievement of major project goals.
 </li>
 <li>
 Responsible for setting and achieving market and order targets for WDM products in the representative office/customer group.
 </li>
 <li>
 Responsible for marketing activities for WDM products in the representative office/customer group, and building/improving the brand and product competitiveness of Huawei WDM.
 </li>
 <li>
 Responsible for technical support and promotion of WDM products in the representative office/customer group.
 </li>
 <li>
 Responsible for the operation of WDM projects, strategy implementation, technical exchanges, configuration and quotation, and commercial negotiations.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements for experienced hires:
 
 
 
 
 
 
 <ul>
 <li>
 Possess deep technical expertise in WDM, with preference given to those familiar with products from Nokia, Ciena, Infinera, ADVA, etc.
 </li>
 <li>
 Have 3-5 years of experience in WDM, with experience in WDM network maintenance, WDM network planning, or WDM product market expansion.
 </li>
 </ul>
</div>

WDM Product Manager

GRAND CLINC

GRAND clinic is recruiting Senior sales representatives to be part of its team. If you are fluent in English, French, German or Italian, Spanish, Romanian and you have experience as a medical representative, this position is for you.Please note that this job can only be done from our office. The employee must reside in Istanbul, Turkey.Role Description and Key Responsibilities:-Engage with leads to present our offers and effectively communicate their value to generate interest and sales opportunities.-Address patient concerns by actively listening, empathizing, and providing accurate, relevant information to build trust.-Negotiate and secure patient commitments to finalize purchases, ensuring a positive decision-making experience.-Maintain detailed records of interactions to track progress, measure performance, and facilitate timely follow-ups with leads.-Proactively work towards achieving or exceeding sales targets through strategic outreach and relationship-building efforts.Qualifications:-Prior experience in roles such as Medical Consultant, Tele sales Representative, Translator, or Call Center Agent is preferred.-Excellent communication and active listening skills are essential. Basic sales and customer service expertise is required-Proficiency in using computer systems and CRM software is necessary.Working at GRAND CLINIC:1- International work environment.2- Career development opportunities3- Competitive salary4- Sales commissionJob Type: Full-time

Senior Telesales specialist (Medical Tourism)

CMA CGM

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
Role & Responsibilities : 
Lead, coach, and manage a team of Outside Sales Representative, fostering a culture of energy, accountability, and performance excellence,
 Drive new customer acquisition, focusing on direct engagement with importers, exporters, and other BCOs and build long-term business relationships with customers’ decision-makers,
 Conduct joint field visits and regular customer engagements to coach and support reps in real commercial situations
 Apply strategic sales methodologies, including value-based selling, solution selling, and structured objection handling,
 Monitor and analyze market trends, customer data, and sales performance to identify growth opportunities,
 Ensure continuous improvement of customer experience, service quality, and retention,
 Drive execution of commercial strategy aligned with national and regional objectives,
 Forecast sales and manage commercial performance through strong pipeline management and CRM usage (opportunity tracking, win/loss analysis)
 Mentor and support the team, promoting professional development and high-impact leadership, manage performance of the team through KPIs, and structured feedback,
 Promote VAS opportunities (sustainability products, cargo care, serenity, etc),
 Collaborate with the Senior Manager and Regional Office to report results, share insights, and ensure alignment on strategic direction.
 
Qualitifications : 
Bachelor’s degree in a relevant field (preferably in Logistics, Maritime Studies, International Trade, or Business Administration),
 5–10 years of people management or supervisory role experience in the shipping, logistics, or maritime industry, preferably in a commercial or business development role,
 Inspirational people manager with ability to motivate, coach, challenge and grow sales talent,
 Deep understanding of shipping line trade structures (allocations, equipment, scheduling, pricing, etc.),
 Demonstrated track record in hunting and developing new business pipelines,
 Strong commercial planning and forecasting capability using CRM (preferably Salesforce or similar),
 Strong B2B negotiation and objection-handling, and consultative selling skills,
 Analytical, data-driven mindset with strong business acumen,
 Outstanding communication and interpersonal skills, able to engage effectively with customers and senior stakeholders, and presentation capability, including business storytelling,
 Highly energetic, proactive, and results-focused professional with the ability to thrive in a fast-paced environment,
 Fluency in written & verbal English is a must (part of the interview will take place in English).
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM's adventure!

Local BCO Sales Manager

Future Electronics

<div>
 
 
 Looking for a challenging new role and career development as a;
 
 
 
 
 INSIDE SALES REPRESENTATIVE
 
 
 
 If the answer is yes, then Future Electronics wants to hear from you! We are currently looking to employ an Inside Sales Representative in Istanbul.
 
 
 We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
 
 
 
 
 
 
 Job Outline:
 
 
 
 The prime responsibility of the role is to develop business relationships with current and potential customers. This involves the ability to effectively communicate either on an individual level or as part of an internal/external partnership in order to negotiate with the customer to achieve the opportunity to quote and close on business. Whilst the majority of the role requires the ability to maintain and grow existing business there is also a need to develop new accounts and build new relationships. The ability to multi-task and work within deadlines whilst observing the company&rsquo;s standard operating sales practices is a fundamental key.
 
 
 
 
 
 
 What the role involves:
 
 
 <ul>
 <li>
 Develop and maintain an effective business relationship with a number of customer accounts.
 </li>
 <li>
 Qualify the quote / bill of material in line with corporate guidelines and work with the marketing departments to determine effective pricing and delivery to ensure the booking of the business
 </li>
 <li>
 Undertake daily proactive call out to customers within dedicated branch / region
 </li>
 <li>
 Utilise the sales tools available to maximise productivity and performance such as but not limited to Customer Dashboard
 </li>
 <li>
 Proactively sell to the external customer.
 </li>
 <li>
 Comply with all sales processes in relation to standard operating procedures.
 </li>
 <li>
 Work effectively with the assigned external Strategic Account Manager in order to maximise customer opportunities and handle any communications received in a professional manner
 </li>
 <li>
 Develop effective working relationships with internal departments e.g. Marketing and Credit
 </li>
 <li>
 Undertakes regular communication with the line manager and actively prepares for annual and bi-annual appraisals
 </li>
 </ul>
 <li>
 </li>
 
 
 Do you have:
 
 
 <ul>
 <li>
 Educated to a high standard, preferable but not essential
 </li>
 <li>
 Be a self-starter, very focused on achieving the end result
 </li>
 <li>
 Clear communication and interpersonal skills
 </li>
 <li>
 Aptitude to develop commercial and business acumen
 </li>
 <li>
 Highly organised, able to work under pressure and detail orientated
 </li>
 <li>
 Able to work under own initiative and as member of a team
 </li>
 </ul>
 
 
 
 
 To Apply send your CV to nik.rodway@futureelectronics.com
 
 
 
 
 
 Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in 169 locations in 44 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.
 
 
 On September 14th, 2023, it was announced that Future Electronics would be joining forces with WT Microelectronics to deliver long-term, sustainable value to all relevant stakeholders including customers, suppliers, employees, and shareholders through the combination of two highly complementary organizations. The two organizations will continue to operate independently pending regulatory approvals.
 
 
 
 Equality, Diversity, and Inclusion
 
 
 
 We are committed to Equality, Diversity, and Inclusion. We recruit the &lsquo;best person for the job&rsquo; regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.
 
</div>

Inside Sales Representative

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