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customer chat support associate amazon crm

Skyline Technologies

Skills Required:<ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul>Job Description:The Customer Chat Support Associate &ndash; Amazon CRM is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.Key Responsibilities:<ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Chat Support Associate – Amazon CRM

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Change Up(SMC-Private) Limited

Join Our Team Today!Accent USA / Speaking English Location: Allied Digital Solutions, House No. B-241 Satellite Town, Near Rehmanabad Metro Station, Rawalpindi Company: Allied Digital Solutions Job Type: Full-time Salary: Rs. 40,000 / month Job Timing: 10:30 PM to 6:30 AM (Night Shift)Benefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Employee discounts</li><li>Professional development opportunities</li></ul>Job Description:Are you a confident, motivated female professional with a passion for delivering top-quality customer service? Do you excel in a fast-paced environment where every interaction matters? Allied Digital Solutions is hiring female Customer Care Representatives (CCR) for our night shift team!As a CCR, you will be the first point of contact for our valued customers, assisting them through phone, email, and chat.Key Responsibilities:<ul><li>Manage incoming customer inquiries and resolve issues professionally</li><li>Provide accurate product information and troubleshoot problems</li><li>Process orders, returns, and exchanges efficiently</li><li>Maintain high levels of customer satisfaction through effective communication</li><li>Coordinate with internal teams to resolve complex cases</li><li>Document customer interactions in our CRM system</li><li>Consistently meet or exceed performance targets and service standards</li></ul>Qualifications:<ul><li>Female candidates only</li><li>Prior customer service experience preferred</li><li>Excellent English communication skills (USA accent preferred)</li><li>Strong problem-solving skills &amp; attention to detail</li><li>Comfortable working in a night shift environment</li><li>Proficient in MS Office and CRM tools</li><li>Availability to work evenings, weekends, and holidays as required</li></ul>Why Join Us?At Allied Digital Solutions, we value our employees and provide real opportunities for career growth, skill development, and long-term success.How to Apply:Apply via Indeed OR Send your resume to: zeeshanbscsravion@gmail.comAllied Digital Solutions is an equal opportunity employer and encourages diversity in the workplace.Customer Care Representative (CCR) &ndash; Female Candidates OnlyJob Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Customer Care Representative (CCR) – Female Candidates Only

Veclar Technologies

Job Title: Customer Relationship Associate Location: On-Site Job Type: Full-Time Shift: Night Shift (5:45 p.m. &ndash; 3:00 a.m.) Compensation: PKR 80,000 &ndash; 150,000/month + CommissionAbout Veclar TechnologiesFounded in 2018, Veclar Technologies is a U.S.-based B2B organization providing digital solutions tailored for real estate professionals across the U.S. and Canada. We empower businesses through innovative IT services, strategic marketing, and effective customer acquisition strategies.Role OverviewWe are seeking a proactive and customer-focused Customer Relationship Associate to enhance client engagement and support long-term satisfaction. In this role, you will act as the primary bridge between clients and internal teams&mdash;ensuring smooth onboarding, continuous support, and consistent value delivery throughout the client journey.Key Responsibilities<ul><li>Serve as the main point of contact for assigned client accounts while delivering prompt, professional communication.</li><li>Work closely with client managers to understand client goals and propose personalized solutions.</li><li>Manage and streamline the onboarding process, ensuring a seamless and positive experience.</li><li>Track account performance to identify opportunities for upselling and cross-selling.</li><li>Handle client queries, resolve issues efficiently, and escalate complex concerns when necessary.</li><li>Maintain accurate client records through CRM systems.</li><li>Prepare and deliver reports on account performance, client satisfaction, and key metrics.</li><li>Coordinate with internal teams&mdash;including sales, marketing, and operations&mdash;to fulfill client requirements.</li><li>Stay informed about industry trends to offer relevant insights and suggestions.</li><li>Support KPIs relating to client retention, satisfaction, and revenue growth.</li></ul>What We Offer<ul><li>Career Development: Mentorship programs, skill-building opportunities, and clear paths for advancement.</li><li>Innovative Culture: Work within a cutting-edge tech environment transforming the real estate industry.</li><li>Collaborative Team: A supportive, teamwork-driven workplace.</li><li>Competitive Compensation: Attractive salary, commissions, bonuses, and paid training.</li><li>Work-Life Balance: Fixed night shift and annual paid leave.</li></ul>Requirements<ul><li>6 months to 2 years of experience in client services, sales, or account management (B2B experience preferred).</li><li>Strong communication and interpersonal skills.</li><li>Proficiency with CRM systems and client management tools.</li><li>Excellent attention to detail, with the ability to multitask and stay organized.</li><li>Self-motivated, goal-oriented, and capable of working independently or within a team.</li><li>Willingness to work night shifts aligned with North American time zones.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you open to working a night shift, as this role requires?</li><li>Would you be able to commute to or work from Bahria Town Phase 7 for this position?</li><li>May I ask if you had a chance to review the job description before submitting your application?</li></ul>Work Location: In person

Customer Relationship Associate

GrowthRatio Solutions

Amazon Virtual Assistant Location: Bahria Town Phase 7 Job Type: Full-Time (On-Site Only) Experience Required: Minimum 2 years of Amazon FBA/FBM experienceAbout the RoleGrowthRise Solutions is excited to partner with a fast-growing e-commerce brand that&rsquo;s scaling its presence on Amazon and beyond! Our client oversees a thriving portfolio of Amazon stores, managing everything from listings and inventory to order fulfillment and performance insights. They&rsquo;re looking for a proactive and detail oriented Amazon Virtual Assistant who&rsquo;s ready to dive into the day-to-day of Amazon operations helping to streamline processes, boost efficiency, and support the brand&rsquo;s rapid growth.Key ResponsibilitiesEnd-to-End Account Management<ul><li>Manage all aspects of Amazon Seller Central operations</li><li>Conduct detailed product research and competitor analysis (Helium10, JungleScout, etc.)</li><li>Create and optimize SEO-rich listings (titles, bullets, A+ content)</li><li>Handle inventory forecasting, pricing strategies, and performance metrics (BSR, IPI, Buy Box)</li></ul>Advertising &amp; Growth Strategies (PPC / DSP)<ul><li>Plan, launch, and optimize Amazon Sponsored Products, Brands, and Display campaigns</li><li>Track and improve ACoS, TACoS, and ROAS for consistent growth</li><li>Execute keyword research, bid optimization, and campaign structure improvements</li></ul>Policy &amp; Compliance<ul><li>Ensure all listings comply with Amazon&rsquo;s Terms of Service</li><li>Handle ASIN suppressions, listing violations, and account reinstatement appeals</li><li>Manage intellectual property or policy-related issues promptly and effectively</li></ul>Profitability &amp; Analytics<ul><li>Analyze cost structures (FBA/FBM fees, referral fees, logistics, and ad spend)</li><li>Use tools like SellerBoard, Helium10, or Excel to track profits and performance</li><li>Provide actionable insights for cost reduction and margin improvement</li></ul>Brand Building &amp; A+ Optimization<ul><li>Manage brand registry, storefront design, and enhanced brand content</li><li>Improve review management, Q&amp;A, and customer interaction strategies</li><li>Develop brand trust and conversion-focused enhancements</li></ul>Cross-Functional &amp; International Operations<ul><li>Work closely with suppliers, logistics, and warehousing teams for efficient inventory flow</li><li>Manage multiple international Amazon marketplaces (US, UK, EU, CA)</li><li>Support integration with 3PL or multi-channel fulfillment systems</li></ul>Qualifications<ul><li>Minimum 2 years of hands-on Amazon FBA/FBM experience</li><li>Proficiency with Amazon Seller Central, Campaign Manager (PPC), and Inventory/Deals dashboards</li><li>Strong understanding of Amazon SEO, advertising, and analytics</li><li>Skilled in tools like Helium10, JungleScout, SellerBoard, or Data Dive</li><li>Advanced Excel and reporting skills</li><li>Excellent communication, analytical, and problem-solving abilities</li><li>Must bring own laptop</li><li>Must be available to work on-site full-time</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based incentives</li><li>Professional growth in a fast-paced eCommerce environment</li></ul>Collaborative, motivated in-office teamJob Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Amazon Virtual Assistant

Quaid Technologies

We are seeking a detail-oriented and results-driven Amazon Account Specialist to manage and optimize our presence across Amazon marketplaces. This role focuses on product listing optimization, PPC campaign management, and improving overall sales performance. The ideal candidate will possess strong analytical skills, hands-on experience with Amazon Seller Central, and a solid understanding of Amazon SEO and advertising strategies.Key Responsibilities<ul><li>Manage daily operations of Amazon Seller Central accounts.</li><li>Create, optimize, and maintain product listings, including titles, bullet points, descriptions, images coordination, and backend keywords.</li><li>Conduct keyword research and competitive analysis to improve visibility and conversions.</li><li>Plan, manage, and optimize Amazon PPC campaigns to maximize ROI.</li><li>Monitor inventory levels, pricing strategies, and order fulfillment to meet Amazon performance standards.</li><li>Handle customer inquiries, reviews, feedback, and A-to-Z claims professionally.</li><li>Track account performance and prepare weekly reports covering sales, traffic, and conversion metrics.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>Minimum 2+ years of hands-on experience with Amazon Seller Central.</li><li>Strong understanding of Amazon SEO, PPC advertising, and FBA/FBM operations.</li><li>Excellent analytical, problem-solving, and decision-making skills.</li><li>Experience with tools such as Helium 10, Jungle Scout, or similar platforms is an advantage.</li><li>Fluent in written and spoken English.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Opportunities for professional growth and skill development.</li><li>A supportive and collaborative work environment.</li></ul>Job Type: Full-timeWork Location: In person

Amazon Specialist

Ecom Giga Private Limited

About the RoleWe&rsquo;re looking for an E-Commerce Intern to support product listings, content updates, and daily operations across Amazon, eBay, Etsy, and TikTok Shop. This internship provides practical exposure to real e-commerce workflows and tools. You&rsquo;ll work closely with experienced team members and contribute to improving product visibility and overall marketplace performance.What You&rsquo;ll Work On<ul><li>Uploading, organizing, and maintaining product listings across Amazon, eBay, Etsy, and TikTok Shop</li><li>Writing clear and optimized product titles and descriptions using keyword research</li><li>Assisting with product image updates and light graphic edits when required</li><li>Tracking sales and performance data and helping prepare basic reports</li><li>Researching competitors, pricing trends, and customer behavior to support listing improvements</li></ul>What We&rsquo;re Looking For<ul><li>Familiarity with Amazon Seller Central, eBay Seller Hub, or TikTok Shop Seller Center</li><li>Coursework or prior experience in e-commerce, digital marketing, or business (preferred)</li><li>Basic design skills for editing or improving product images</li><li>Confidence in using Google Sheets/Excel for formulas, data entry, and SKU organization</li><li>Someone proactive, curious, and eager to take responsibility for small projects</li></ul>This position is ideal for someone seeking practical e-commerce experience and meaningful tasks not routine internship work.Benefits<ul><li>Paid holidays, vacation, and sick/personal leave</li><li>Transportation support</li><li>Professional workspace with appropriate facilities for all team members</li><li>Competitive internship compensation with potential performance incentives</li><li>Hands-on training from experienced e-commerce professionals</li><li>Clear growth path and opportunities to take on greater responsibility</li><li>Supportive team culture that encourages learning and experimentation</li></ul>About Ecomgiga Pvt. Ltd.Ecomgiga Pvt. Ltd. is a growing e-commerce company based in Islamabad. We operate on Amazon, eBay, Etsy, and TikTok Shops, and work across dropshipping, wholesale, and private label models. Our team collaborates with international suppliers and manufacturing partners to build sustainable e-commerce brands and efficient operations.Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthLocation:<ul><li>Rawalpindi Fizaia Colony (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>Work Location: In person

E-Commerce Marketplace Intern

Explore 300+ Customer chat support associate amazon crm in Medical Billing Jobs In An A Investment Financial Company Jobs In Medical Billing Jobs In Rawalpindi this December. Find roles across top companies and apply now to boost your career.