accounts executive

analyst/senior analyst - customer experience Jobs in Mumbai

analyst/senior analyst - customer experience

customer operations manager - india Jobs in Mumbai

customer operations manager - india

customer service executive - collections Jobs in Mumbai

customer service executive - collections

customer service executive - customer service operations Jobs in Mumbai

customer service executive - customer service operations

customer delight executive

Unilever

<div>
 
 Position Title: Customer Delight Executive
 
 
 
 
 Location: Mumbai - HO
 
 
 
 
 Department: Customer Development &ndash; Centre of Excellence
 
 
 
 
 Job Description
 
 
 
 The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the Primary Lever care operations for the distributors and Secondary Levcare operations for the Retailers. This job involves a lot of interactions with both internal and external stakeholders.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Co-ordinate with vendors managing the grievance redressal process for our customers (Primary Levercare for distributors and Secondary Levercare for retailers).
 </li>
 <li>
 Ensure agreed service levels are always maintained by these centres with nil disruption in the operations, monitor quality of resources placed, regular review of the KPI&rsquo;s.
 </li>
 <li>
 Co-ordinate with the Customer Delight Officers in branch for timely resolution of the complaints raised by the customers pertaining to their branch clusters.
 </li>
 <li>
 Engage with stakeholders from different functions at times for any escalations or process deviations identified.
 </li>
 <li>
 Review complaints received, resolutions given by stakeholders, CSAT scores and highlight any red flags identified to the concerned process owners.
 </li>
 <li>
 Engage with customers through phone and market visits to take their feedback on the grievance redressal process.
 </li>
 <li>
 Strategize improvisations required in the process, observe emerging market trends in customer support space, align changes with concerned stakeholders and implement the same. Need to constantly work towards enhancing the Customer Centricity experience.
 </li>
 <li>
 Monthly reporting to the senior management on the Levercare operations, share insights where interventions are required from branches / functions.
 </li>
 <li>
 Co-ordinate with IT touch points for all CRM related developments and any infrastructure related support required for this process.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Graduate with MBA in Customer Relationship Management preferred.
 </li>
 <li>
 3-4 years of experience in handling customer support process for an organization.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Very good organizational skills with focus on paying attention to details.
 </li>
 <li>
 Strong problem solving and decision-making skills.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks simultaneously.
 </li>
 <li>
 Strong project execution skills.
 </li>
 <li>
 Proficiency in MS Office &amp; CRM tools.
 </li>
 <li>
 Willing for occasional travel pan India for customer and market visits.
 
 
 </li>
 </ul>
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding
 
</div>

Customer Delight Executive

Livspace

<div>
 
 
 Job Description :
 
 
 
 
 
 
 As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.
 
 <ul>
 <li>
 Own the customer experience completely post booking of project till the time of handover.
 </li>
 <li>
 Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
 </li>
 <li>
 Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
 </li>
 <li>
 Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
 </li>
 <li>
 Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
 </li>
 <li>
 Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.
 </li>
 </ul>
 
 
 
 
 
 Skills And Expertise :
 
 
 
 
 
 <ul>
 <li>
 NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
 </li>
 <li>
 7 to 12 years of overall work experience in Startups or Operations in similar industries.
 </li>
 <li>
 People management skills (direct team reporting in past roles is a must)
 </li>
 <li>
 Strong attention to detail and excellent written and oral communication skills required.
 </li>
 <li>
 Structured thought process and strong analytical ability.
 </li>
 <li>
 Ability to thrive in a fast-paced startup environment.
 </li>
 <li>
 Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.
 </li>
 </ul>
</div>

General Manager Operations

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title &ndash;
 
 Senior Legal Manager
 
 
 
 Place of work
 
 - Mumbai
 
 
 
 Business Unit
 
 &ndash; Corporate Services
 
 
 
 Function
 
 &ndash; Legal
 
 
 
 Job Purpose
 
 
 
 The role entails providing professional legal advice, clarifications and legal opinions on strategic legal and business matters relevant to the core business operation of IDFC First Bank such as the issuance of shares, licensing of new entities, strategic investments, acquisitions, and franchise and group issues, while adopting a proactive approach in ensuring that the bank is protected from any adverse legal consequences. It is a critical position with various internal and external stakeholders and has a key responsibility contributing to the larger organizational objectives of the bank.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Providing sound legal advice to business groups on various legal matters pertaining to the respective banking groups in conjunction with the Head of Legal
 </li>
 <li>
 Providing direction to the legal team with respect to the changing regulatory policy framework and business requirements aligned to the strategy and lead the implementation of the strategy in line with the bank's vision, mission and corporate objectives
 </li>
 <li>
 Keeping the business objectives and processes aligned with the changing legal environment
 </li>
 <li>
 Providing effective advice and support to client group in facilitating closure of transactions
 </li>
 <li>
 Help maintain the costs of functioning as a group within the approved budget
 </li>
 <li>
 Review and provide legal advice on the wording and development of key strategic contractual documents and decisions and support managers with the resolution of all contractual issues/disputes in order to safeguard the bank's best interests
 </li>
 <li>
 Ensure good quality of legal facilitation is exercised on the client groups and to ensure right advice is given to business on transactional issues
 </li>
 <li>
 Help ensure regular monitoring of the statutory compliances requirements of the company
 </li>
 <li>
 Support customer / legal escalations and regulatory issues pertaining to the respective Banking Group
 </li>
 <li>
 Support legal systems to automate routine affairs like notice management, arbitrations and executions
 </li>
 <li>
 Maintaining and developing legal MIS by furnishing the details of the legal intervention taken and the matters defended
 </li>
 <li>
 Help develop and update the legal manuals and procedures related to respective Banking group from time to time
 </li>
 <li>
 Champion the adoption of high quality market intelligence and data analytics to provide best legal advisory services and remedial actions in line with the banks reputation and business strategy
 </li>
 <li>
 Recommend improvements to processes and policies across the Banking business to drive operational efficiencies and high quality customer service
 </li>
 <li>
 Keep abreast with global legal trends and competitor strategies in key markets
 </li>
 <li>
 Guide and encourage the teams to be effective implementers/ decision makers within the parameters of legal and internal policy framework
 </li>
 <li>
 Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
 </li>
 <li>
 Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
 </li>
 <li>
 Attract and retain best-in-class talent for key roles in their reporting structure
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 Graduate &ndash; LLB/LLM
 
 
 
 Experience
 
 
 
 10+ years of experience in Secretarial Services
</div>

Senior Legal Counsel

Nium

<div>
 
 
 Nium, the Leader in Real-Time Global Payments
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance &ndash; independent of geography. The company is co-headquartered in San Francisco and Singapore.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 At Nium, customer obsession is at our core. As an Analyst/ Senior Analyst- Customer Experience, you will be on the front line ensuring smooth, transparent, and cost-effective international remittance services for our retail and business customers. Your role will be critical in creating customer delight and building long-lasting trust
 
 
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Interact with customers via Chat and Email, handle occasional Outbound Calls when necessary
 </li>
 <li>
 Respond promptly to customer queries and follow up where required
 </li>
 <li>
 Gather and evaluate information to resolve product and service-related issues
 </li>
 <li>
 Provide accurate product and service information, coordinating with internal and external teams to resolve problems
 </li>
 <li>
 Handle complaints by analyzing root causes, providing optimal solutions, and ensuring follow-up until resolution
 </li>
 <li>
 Perform customer verification as required
 </li>
 <li>
 Organize workflow to achieve departmental objectives
 </li>
 <li>
 Share feedback on process efficiency and recommend ideas for improving customer experience
 
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with min 2-3
 
 &nbsp;
 
 years of experience in Chat, Email, or Voice processes within financial services
 </li>
 <li>
 International experience &ndash; interacted with customers both in and outside India
 </li>
 <li>
 Strong empathy and a customer-first mindset
 </li>
 <li>
 Ability to prioritize, organize, and execute tasks with minimal supervision
 </li>
 <li>
 Excellent spoken and written English
 </li>
 <li>
 Hands-on experience with MS Office tools
 </li>
 <li>
 Comfortable working in rotational shifts (24x7x365) with 12 flexible leaves annually (no fixed public holidays)
 </li>
 <li>
 Behavioral competencies - customer advocate, confident, go-getter, inquisitive, comfortable with technology, team player, flexible and looks for improvements
 </li>
 <li>
 Preferred - working knowledge of Payments and Cards
 
 </li>
 </ul>
 
 
 
 
 
 
 
 What we offer at Nium&nbsp;
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 We Value Performance:
 
 &nbsp;
 
 
 Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.&nbsp;
 
 
 
 
 
 
 We Care for Our Employees:
 
 &nbsp;
 
 
 The wellness of Nium&rsquo;ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).&nbsp;
 
 
 
 
 
 
 We Upskill Ourselves:
 
 We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
 
 
 
 
 
 
 We Celebrate Together:
 
 &nbsp;
 
 
 We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!&nbsp;&nbsp;
 
 
 
 
 
 
 We Thrive with Diversity:
 
 &nbsp;
 
 
 Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.&nbsp;&nbsp;
 
 
 
 &nbsp;
 
 
 
 
 For more detailed region specific benefits :&nbsp;
 
 https://www.nium.com/careers#careers-perks
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 For more information visit www.nium.com
 
 &nbsp;
 
 
 
 
 
 
 Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our&nbsp;
 
 Candidate Privacy Notice
 
 &nbsp;located at&nbsp;
 
 www.nium.com/privacy/candidate-privacy-notice
 
 .
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Analyst/Senior Analyst - Customer Experience

The Muthoot Group

<div>
 This job is provided by apna.co JOB Details-
 
 
 For Males- Junior relationship executive
 
 
 Gold Valuation
 
 
 Handling Customers
 
 
 Handling cash and account
 
 
 Process gold loan
 
 
 For Females- Customer care executive
 
 
 Telesales
 
 
 Handling customers
 
 
 Cold Calling
 
 
 Freshers are also preferred Training will be provided.
</div>

Junior Relationship Executive

Tata Electronics

<div>
 
 
 About the role:
 
 
 
 We are looking for a highly organized and detail-oriented
 
 Sales Program Manager
 
 to support strategic initiatives through high-impact presentation development, executive-level reporting, and coordination across multiple business units. This individual will play a key role in enabling visibility, alignment, and execution support for the CEO Office and senior leadership.
 
 
 This role will receive hands-on mentorship and offers opportunities to take on increasing scope based on demonstrated performance and ownership.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and format executive-level PowerPoint presentations for customer meetings, board sessions, and internal reviews with strong structure, messaging, and visual polish.
 </li>
 <li>
 Work closely with and be mentored by CEO&rsquo;s team to gain proficiency in presentation content development and storytelling.
 </li>
 <li>
 Track and compile customer engagement activity across all businesses to provide a consolidated view for senior leadership and the CEO Office.
 </li>
 <li>
 Coordinate and compile weekly reports from cross-functional stakeholders into a single, polished report that meets time and quality expectations for CEO-level distribution.
 </li>
 <li>
 Support cross-functional program tracking and executive coordination activities.
 </li>
 <li>
 Take on additional responsibilities and expand scope in alignment with proven capability and initiative.
 </li>
 </ul>
 
 
 
 
 
 Essential Attributes:
 
 
 <ul>
 <li>
 Strong PowerPoint skills with the ability to craft clear, concise, and visually compelling presentations.
 </li>
 <li>
 High attention to detail and quality standards in both content and formatting.\
 </li>
 <li>
 Excellent written and verbal communication skills; ability to distill and structure information for executive audiences.
 </li>
 <li>
 Organized, self-motivated, and dependable in managing inputs, timelines, and deliverables.
 </li>
 <li>
 Comfortable collaborating across teams and handling sensitive or high-visibility workstreams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 MBA preferred, ideally with an undergraduate degree in Engineering or a technical discipline.
 </li>
 <li>
 2&ndash;4 years of professional experience in program coordination, strategy support, consulting, or similar roles.
 </li>
 <li>
 Experience working on executive-facing materials or reporting is highly desirable.
 </li>
 <li>
 Proficiency in Microsoft PowerPoint and Excel
 </li>
 </ul>
 
 
</div>

Sales Program Manager

<div>
 Requisition No - R-1165187
 
 
 
 Position Title: Senior Hospital Sales Executive
 
 
 
 
 Grade:1B
 
 
 
 
 Reporting: Zonal Hospital Sales Manager
 
 
 
 
 Location: Mumbai
 
 
 
 
 Job Purpose
 
 
 
 Hospitals are the first point of care for patients in top tier markets because of the need for quality healthcare and assured health services. To harness the opportunity that lies within hospitals, a dedicated Key account management team with customized Marketing interventions. The purpose of this role would therefore be to:
 
 
 <ul>
 <li>
 Scan the hospital environment for new business opportunities for hospital consumed HUL brands
 </li>
 <li>
 Identify opportunities in different type of hospitals by evaluating risks, formulating action plans, implementing key strategies &amp; monitoring effective deployment to enhance HUL&rsquo;s productivity in hospitals.
 </li>
 <li>
 To support Regional Hospital Sales Manager in rolling out key marketing interventions targeted at HCPs and other key stakeholders in the Hospital environment
 
 
 </li>
 </ul>
 Establish the distribution structure in the covered geography in coordination with Regional Hospital Sales Manager aligned to the business needs of the segment
 
 
 
 Key Responsibilities
 
 
 
 
 Implement strategy for new (and existing) market and business opportunities:
 
 
 
 <ul>
 <li>
 Executive marketing programs with clearly defined outcomes &ndash; i.e. new products introduction, increased penetration, and conversions
 </li>
 <li>
 Develop and maintain contact with key opinion leaders / other stakeholders in Institutions through direct contact programs. Conduct external educational and awareness programs to build sustainable, long-term customer loyalty and equity for HUL
 </li>
 <li>
 Generate, maintain and utilize customer database for promotional use.
 </li>
 <li>
 Coordinate with Hospitals and distributors to generate and execute the orders on time and for settlement of claims.
 </li>
 <li>
 Constantly identify new business opportunities in Hospitals and accounts with better realization and revenue scope
 
 
 </li>
 </ul>
 
 Monitor And Report
 
 
 
 <ul>
 <li>
 Adhere to commercial/ compliance guidelines and reporting guidelines as prescribed by the company.
 </li>
 <li>
 Track competitor activity and the industry environment for developing trends and practices
 </li>
 <li>
 Track customer feedback on product quality and escalate concerns to appropriate authorities
 
 
 </li>
 </ul>
 
 Liaison
 
 
 
 <ul>
 <li>
 Liaise internally with cross functional sales team and externally (with opinion makers) to obtain the required resources and ensure their utilization to achieve organizational goals.
 
 
 </li>
 </ul>
 Liaise with purchase department, pharmacy, &amp; administrators in Hospitals to obtain a favourable consideration for HUL products.
 
 
 
 Knowledge/Education Required
 
 
 
 Bachelors Or Master&rsquo;s Degree in Science
 
 
 
 Minimum Level Of Job-Related Experience Required
 
 
 
 2-3 years experience
 
 
 A lot of Internal and external customers need to be managed by the incumbent viz.
 
 
 
 Internal:
 
 Zonal Hospital Sales Manager, Regional Hospital Sales Manager, BDE, KDE/ASE/ASM- Sales Team, Regional expert team.
 
 
 
 External:
 
 Wholesaler, Distributor, Chemists, HCPs, Purchase Managers, CEOs of hospitals etc.
 
 
 "
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding."
 
 
 
</div>

Senior Hospital Sales Executive

Explore 144+ Customer delight executive in Mumbai this September. Find roles across top companies and apply now to boost your career.