business development executive Jobs in Islamabad

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client success manager – 1

client success manager – 2 Jobs in Islamabad

client success manager – 2

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customer development manager

US Pharmacopeia

<div>
 
 Description
 
 
 
 
 Who is USP?
 
 
 
 The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world&rsquo;s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.
 
 
 At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.
 
 
 USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds&mdash;regardless of background&mdash;to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.
 
 
 
 Brief Job Overview
 
 
 
 This is a professional level position where the candidate will be responsible for the revenue growth in Southeast Asia. They will report to the Strategic Customer Development Lead, APAC and will work collaboratively with Market Development Manager and other relevant Regions and Programs Operations staff to help develop and implement strategic sales plans to achieve performance goals. This position will convert industry prospects into customers, create and leverage high-valued relationships to increase USP&rsquo;s account penetration and the overall value of USP within each account. Generally, the role is the internal Voice of Customer (VOC) for customers in Southeast Asia.
 
 
 
 This is a REMOTE, 2 Years Fixed Term position
 
 
 
 
 How will YOU create impact here at USP?
 
 
 
 As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.
 
 
 Additionally, USP&rsquo;s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.
 
 
 The
 
 Strategic Customer Development Manager, Southeast Asia
 
 has the following responsibilities:
 
 
 <ul>
 <li>
 Makes on site calls to assigned and unassigned accounts. Responsible for identifying key users, influencers and decision-makers for USP&rsquo;s products and services.
 </li>
 <li>
 Acquires knowledge on how the customers use USP products and identify areas for potential new business
 </li>
 <li>
 Able to develop and implement account strategies to grow sales and expand relationships with customers
 </li>
 <li>
 Focused on Tier 1 (key accounts) and Tier 2 customers, both direct and working in partnership with authorized distributors in assigned countries of Southeast Asia
 </li>
 <li>
 Management of lead follow-up from campaigns/trade shows/events, Open Quotes and abandoned carts to increase territory utilization of USP Products and Services.
 </li>
 <li>
 Collaborates with scientific affairs and marketing to strengthen customer support and loyalty
 </li>
 <li>
 Works with various internal and external stakeholders in analyzing data, preparing reports on customer sales trends for USP and competitor products to identify customer needs and sales opportunities.
 </li>
 <li>
 Develops account specific plans and performance targets. Performs monthly and quarterly financial reviews of overall performance and performance against revenue targets.
 </li>
 <li>
 Maintains and updates account information for all assigned accounts. Updates USP&rsquo;s Salesforce.com CRM database with customer contacts, profiling information, account plans and drives growth opportunities with customers.
 </li>
 <li>
 Participates in User Forums, face-to-face customer visits and USP trade shows to promote USP reference standards and services
 </li>
 <li>
 Perform other related duties as assigned
 </li>
 <li>
 Travel can be up to 30-40% to the assigned countries.
 
 
 </li>
 </ul>
 
 Who is USP Looking For?
 
 
 
 The Successful Candidate Will Have a Demonstrated Understanding Of Our Mission, Commitment To Excellence Through Inclusive And Equitable Behaviors And Practices, Ability To Quickly Build Credibility With Stakeholders, Along With The Following Competencies And Experience
 
 
 <ul>
 <li>
 Bachelor's degree in Business or a related science field required.
 </li>
 <li>
 A minimum of 5 years of successful sales and account management experience in the Pharmaceutical, Biotechnology, Pharmaceutical and / or Biopharma Lab Services industries
 </li>
 <li>
 Integrity and trust: Never does or coerce others to do anything unethical, immoral, illegal, or anything that goes against a company&rsquo;s core values
 </li>
 <li>
 Strong account management skills, able to uncover customer needs and sell solutions.
 </li>
 <li>
 Excellent interpersonal, communications, and planning skills required.
 </li>
 <li>
 Ability to convert prospects into customers and build long term relationships
 </li>
 <li>
 Self-motivated, bias towards actions and be results oriented
 </li>
 <li>
 Collaborative within various teams and successful track record working in a complex global, matrix and fast-paced multi-task environment.
 </li>
 <li>
 Experience in an analytical laboratory desired.
 </li>
 <li>
 Experience delivering oral presentations to groups of people desired
 </li>
 <li>
 The ability to prioritize and effectively manage time for work-life quality
 
 
 </li>
 </ul>
 
 Additional Desired Preferences
 
 
 
 <ul>
 <li>
 Excellent knowledge and understanding of the biotech and pharma industries with established contacts within the research, lab management and product development departments.
 </li>
 <li>
 Scientific background / understanding of analytical science coupled with successful sales track record strongly preferred.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 None, this is an individual contributor role.
 
 
 
 Benefits
 
 
 
 USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.
 
 
 Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Job Type
 
 Full-Time
</div>

Strategic Customer Development Manager (2 years -Fixed Term) REMOTE

Unilever

<div>Unilever is currently hiring for Territory Manager - Rawalpindi!
Function: Customer Development 
Work Level: WL1 
Reports to: Geography Sales Manager 
Scope: Local 
Location: Islamabad 
Terms &amp; Conditions: Full-time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
JOB PURPOSE 
Our Territory Manager is our front-line leader who manages the distributors and trade for the designated territory to ensure effective and efficient distribution operations and deliver sales, Key Performance Indicators / targets. If you want to develop an in-depth understanding of the world of sales and help drive meaningful change through Unilever&rsquo;s purposeful growth and digital transformation agenda, then this role would interest you.<div> 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
<ul><li>Drive the business to the desired ambition Underlying Volume / Sales Growth.</li><li>Uplift the Competitive visibility in Store.</li><li>Coordinate with Distributor/Customer Operational plans / Executions.</li><li>Negotiate with Customer for Joint Business planning.</li><li>Efficiently plan and manage eRTM, build optimized routes for DSRs.</li><li>Support digital transformation strategy for your territory.</li><li>Have the acumen for Financial Matrix &ndash; Business Profitability / Gross Margin.</li><li>Lead and drive an extended team &ndash; Build team &amp; develop talent.</li><li>Be accountable to uphold the business Key Performance Indicators.</li><li>Redefine the process post execution analysis with strong analytical skills.</li></ul></div><div> 
WHAT YOU NEED TO SUCCEED 
 
Experiences &amp; Qualifications 
<ul><li>Bachelor&rsquo;s Degree</li><li>1-4 years of relevant sales experience in FMCG industry is preferred.</li></ul></div><div> 
Skills
 
<ul><li>Have strong business and financial acumen.</li><li>Strong Communication and Negotiation Skills.</li><li>Command over Microsoft Office and Power BI</li><li>Active feet on street and market time</li><li>Capability to Strategize and possess strong execution skills.</li><li>Updated with competition insights.</li><li>This is an empowered role hence the resource should display accountability, responsibility and have strong bias for action.</li></ul></div><div> 
Leadership 
<ul><li>You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.</li><li>You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul>
Critical SOL (Standards of Leadership) Behaviors 
<ul><li>Care Deeply</li><li>Focus on What counts</li><li>Stay Three Steps Ahead</li><li>Deliver with excellence</li></ul></div>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Territory Manager Rawalpindi

<div>
 
 Unilever is currently hiring for Territory Manager - Rawalpindi!
 
 
 
 
 Function:
 
 Customer Development
 
 
 
 Work Level:
 
 WL1
 
 
 
 Reports to:
 
 Geography Sales Manager
 
 
 
 Scope:
 
 Local
 
 
 
 Location:
 
 Islamabad
 
 
 
 Terms &amp; Conditions
 
 : Full-time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Our Territory Manager is our front-line leader who manages the distributors and trade for the designated territory to ensure effective and efficient distribution operations and deliver sales, Key Performance Indicators / targets. If you want to develop an in-depth understanding of the world of sales and help drive meaningful change through Unilever&rsquo;s purposeful growth and digital transformation agenda, then this role would interest you.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Drive the business to the desired ambition Underlying Volume / Sales Growth.
 </li>
 <li>
 Uplift the Competitive visibility in Store.
 </li>
 <li>
 Coordinate with Distributor/Customer Operational plans / Executions.
 </li>
 <li>
 Negotiate with Customer for Joint Business planning.
 </li>
 <li>
 Efficiently plan and manage eRTM, build optimized routes for DSRs.
 </li>
 <li>
 Support digital transformation strategy for your territory.
 </li>
 <li>
 Have the acumen for Financial Matrix &ndash; Business Profitability / Gross Margin.
 </li>
 <li>
 Lead and drive an extended team &ndash; Build team &amp; develop talent.
 </li>
 <li>
 Be accountable to uphold the business Key Performance Indicators.
 </li>
 <li>
 Redefine the process post execution analysis with strong analytical skills.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 Experiences &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 1-4 years of relevant sales experience in FMCG industry is preferred.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Have strong business and financial acumen.
 </li>
 <li>
 Strong Communication and Negotiation Skills.
 </li>
 <li>
 Command over Microsoft Office and Power BI
 </li>
 <li>
 Active feet on street and market time
 </li>
 <li>
 Capability to Strategize and possess strong execution skills.
 </li>
 <li>
 Updated with competition insights.
 </li>
 <li>
 This is an empowered role hence the resource should display accountability, responsibility and have strong bias for action.
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
 </li>
 </ul>
 Critical SOL (Standards of Leadership) Behaviors
 
 
 <ul>
 <li>
 Care Deeply
 </li>
 <li>
 Focus on What counts
 </li>
 <li>
 Stay Three Steps Ahead
 </li>
 <li>
 Deliver with excellence
 
 
 </li>
 </ul>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

<div>
 
 Unilever is currently hiring for Senior Area Manager Push - UFS!
 
 
 
 
 Function
 
 : Customer Development UFS
 
 
 
 Work Level:
 
 WL1
 
 
 
 Reports to:
 
 GSM North &amp; Pull Lead
 
 
 
 Location:
 
 Islamabad
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you passionate about (X) then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 
 Customer Development
 
 
 
 Deploy sales activity plans with key operators with the use of the company available sales tools Lead the negotiations with potential operators within company&rsquo;s policies &amp; budget and monitor their performance &amp; compliance to take corrective action where appropriate. Unlock annual agreements with potential customers for the company strategic categories Ensure appropriate/ frequent contact with key stake holders in each customer are being carried out as per the contact matrix Conduct frequent kitchen demonstrations to key operators to generate incremental business
 
 
 
 Free Trade Expansion
 
 
 
 Agree on a joint business plan with assigned distributors that delivers the company strategic objectives Set clear performance expectations for distributor sales force to achieve growth of strategic categories in line with profit guidelines Execute free trade plans to increase reach &amp; penetration within designated distributors.
 
 
 
 What You Need To Succeed
 
 
 
 Incremental reach &amp;Penetration targets Value &amp; Volume growth Target Trade spend optimization for by XX% versus PY Deployment of customer` business plans
 
 
 
 Experiences &amp; Qualifications
 
 
 
 Minimum 4 years&rsquo; experience in FMCG (Optional) University graduate (Business Major is a plus) Minimum 2 years of experience in managing distributions and creating RTMs (Route to market)
 
 
 
 Skills
 
 
 
 Strong negotiation &amp; presentation skills. Ability to develop win-win solutions Well versed in English / Urdu Culinary knowledge/experience is a plus.
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
 </li>
 </ul>
 <ul>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <ul>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 </li>
 </ul>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Senior Area Manager Push

<div>Unilever is currently hiring for Senior Area Manager Push - UFS!<div>
Function: Customer Development UFS</div>
Work Level: WL1
Reports to: GSM North &amp; Pull Lead
Location: Islamabad
Terms &amp; Conditions: Full-Time<div>
ABOUT UNILEVER</div>
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you passionate about (X) then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Customer Development
Deploy sales activity plans with key operators with the use of the company available sales tools Lead the negotiations with potential operators within company&rsquo;s policies &amp; budget and monitor their performance &amp; compliance to take corrective action where appropriate. Unlock annual agreements with potential customers for the company strategic categories Ensure appropriate/ frequent contact with key stake holders in each customer are being carried out as per the contact matrix Conduct frequent kitchen demonstrations to key operators to generate incremental business
Free Trade Expansion
 Agree on a joint business plan with assigned distributors that delivers the company strategic objectives Set clear performance expectations for distributor sales force to achieve growth of strategic categories in line with profit guidelines Execute free trade plans to increase reach &amp; penetration within designated distributors.
WHAT YOU NEED TO SUCCEED
Incremental reach &amp;Penetration targets Value &amp; Volume growth Target Trade spend optimization for by XX% versus PY Deployment of customer` business plans
Experiences &amp; Qualifications
Minimum 4 years&rsquo; experience in FMCG (Optional) University graduate (Business Major is a plus) Minimum 2 years of experience in managing distributions and creating RTMs (Route to market)
Skills
Strong negotiation &amp; presentation skills. Ability to develop win-win solutions Well versed in English / Urdu Culinary knowledge/experience is a plus.
Leadership<ul><li>
You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul><ul><li>
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul></li></ul>
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Zong CMPak Ltd

<div>
 
 
 Department &amp; Function:
 
 NOMC
 
 
 
 Position:
 
 Manager Network Performance &amp; Complaints
 
 
 
 Location:
 
 Islamabad
 
 
 
 Reporting to:
 
 Dy. Director Service Operations &amp; Network Reporting
 
 
 
 Last Date to Apply
 
 : 28th September, 2025
 
 
 
 
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 The Manager Network Performance &amp; Complaints is responsible for ensuring high network performance, reliability, and customer satisfaction by monitoring network KPIs/KQIs, handling escalated customer complaints related to network quality, driving root-cause analysis, coordinating corrective actions, and continuously improving service experience and operational processes
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 To lead the team in monitoring network KPIs/KQIs (voice, data, latency, throughput) using OSS/EMS, SmartCare, and CEM platforms.
 </li>
 <li>
 Monitor both real‑time and periodic KPIs/KQIs to detect performance degradation; ensure targets are met.
 </li>
 <li>
 Establish thresholds and alerts; ensure alerts are routed/handled properly.
 </li>
 <li>
 Correlate customer complaints with network alarms, KPIs/KQIs degradations, outages; drive Root‑Cause Analysis (RCA).
 </li>
 <li>
 Coordinate with domain owners (RAN, Core, Transport/IP) and vendors to ensure corrective/preventive actions.
 </li>
 <li>
 Manage escalated customer complaints related to network issues (voice quality, drop calls, latency, data throughput etc.).
 </li>
 <li>
 Be the escalation point for customer complaints related to network.
 </li>
 <li>
 Investigate complaints: correlate with network KPIs, alarms, outage reports, performing Root Cause Analysis (RCA).
 </li>
 <li>
 Coordinate with relevant internal teams (RAN, Core, Transport, OSS, Customer Experience) to resolve issues.
 </li>
 <li>
 Ensure team adherence to SLA timelines for complaint closure, RCA submission, and preventive action implementation.
 </li>
 <li>
 Serve as escalation point between Customer Experience and Technology domains.
 </li>
 <li>
 Define, monitor, review network performance metrics and thresholds; generate dashboards and reports.
 </li>
 <li>
 Build team capabilities through mentoring, skill development, and instilling a culture of proactive monitoring and operational excellence.
 </li>
 <li>
 Continuously improve operational processes: SOPs/MOPs, escalation mechanisms
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum of Bachelors degree preferably in Electrical / Telecom Engineering with relevant or similar nature of experience
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum Experience: 4 yrs. or Above
 </li>
 </ul>
</div>

Senior Executive Mobility Products

Explore 644+ Customer development manager in Islamabad this October. Find roles across top companies and apply now to boost your career.

644 customer development manager jobs IN Islamabad

Strategic Customer Development Manager (2 years -Fixed Term) REMOTE

Territory Manager Rawalpindi

Territory Manager Rawalpindi

Senior Area Manager Push

Senior Area Manager Push

Manager Network Performance & Complaints

Senior Executive Mobility Products