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customer engagement specialist

Bayer

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That&rsquo;s why we&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 Come grow with us.
 
 
 
 
 
 Do Something That Moves you
 
 
 
 &bull; Develop a list of HCP (Speakers / non speakers) and continuously update it as per market dynamics.
 
 
 &bull; As a trusted partner she/he will lead a deep discussion in regular preplanned one to one discussion with his/her customer list to identify Scientific areas of major interest.
 
 
 &bull; As a trusted partner she/he will act as the primary (but
 
 
 non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seeks support and guidance from cross functional team.
 
 
 &bull; She/he to mutually co create content with her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.
 
 
 &bull; In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.
 
 
 &bull; In coordination with Cross Functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions, 3rd party symposia, national and regional initiated Bayer events, and similar).
 
 
 &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.
 
 
 &bull; In collaboration with MSO team (back-office support) she/he has to plan and align meetings calendar, meeting invitations based on
 
 
 micro segmentation and HCP target needs.
 
 
 &bull; Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
 
 
 &bull; When needed the CES will facilitate the virtual meetings.
 
 
 &bull; Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies).
 
 
 &bull; She/he needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format.
 
 
 &bull; Facilitate digital networking of like-minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands. &bull; Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
 
 
 &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
 
 
 micro segmentation process.
 
 
 &bull; Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
 
 
 &bull; Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in her/his country scope.
 
 
 &bull; Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
 
 
 &bull; Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer Evolution Campaign to drive movement of key customers across adoption ladder.
 
 
 &bull; As per various Nucleus needs and in alignment with ITM / CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process, .).
 
 
 
 Your Experience
 
 
 
 
 Education
 
 
 
 &bull; University degree in Pharmaceutical Sciences.
 
 
 
 Skills/ Experience
 
 
 
 &bull; Relevant experience within the pharmaceutical industry, experience in Cardio/ General medicine is an advantage.
 
 
 &bull; Excellent stakeholder engagement record including partnering with TLs and institutions is required.
 
 
 &bull; Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.
 
 
 &bull; Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
 
 
 &bull; Hands on experience of using digital and virtual means and tools is a must.
 
 
 &bull; Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
 
 
 &bull; Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
 
 
 &bull; Good understanding of agile ways of working is desired.
 
 
 &bull; Robust understanding of medico marketing strategies and tactics.
 
 
 &bull; Proficient in English to collaborate internally and across the broader organization enterprise is highly desired.
 
 
 &bull;
 
 In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen
 
 
 
 
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Customer Engagement Specialist

Plat4mation (formerly Unikomm)

<div>
 
 
 Position: Business Consulting Specialist &ndash; ServiceNow
 
 
 
 
 
 
 
 Location: Saudi Arabia
 
 
 
 
 
 
 Are you passionate about ServiceNow and driven to deliver impactful business solutions? Do you have the confidence to advise C-level stakeholders and the expertise to ensure maximum value from implementations? If yes, we invite you to join
 
 Plat4mation Saudi Arabia
 
 as our next
 
 Business Consulting Specialist
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Business Consulting Specialist
 
 , you will work closely with clients to bridge business goals with the power of the ServiceNow platform. You&rsquo;ll play a key role in shaping digital strategies, designing scalable processes, and delivering enterprise-level solutions. Your mission:
 
 maximize customer value realization and become a trusted advisor
 
 .
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Drive process design, governance, KPIs, and control frameworks at a strategic level.
 </li>
 <li>
 Lead ServiceNow Projects(ITSM, ITOM etc) and enterprise service management consulting engagements.
 </li>
 <li>
 Run executive workshops and pitch functional ServiceNow solutions.
 </li>
 <li>
 Present high-level demos, conduct gap analyses, and translate needs into actionable solutions.
 </li>
 <li>
 Define operating models, roles, dashboards, and reporting structures.
 </li>
 <li>
 Align solutions with ITIL standards and ensure platform coherence.
 </li>
 <li>
 Support organizational transformation through strong stakeholder engagement.
 </li>
 <li>
 Implement ServiceNow systems aligned with enterprise architecture and process maturity.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in IT, Engineering, or related field.
 </li>
 <li>
 
 7+ years of experience
 
 in consulting or digital transformation, ideally in large, complex environments.
 </li>
 <li>
 Deep understanding of PaaS solutions and enterprise platforms.
 </li>
 <li>
 
 Hands-on ServiceNow experience
 
 (including configuration and implementations).
 </li>
 <li>
 Certified in:
 </li>
 <li>
 
 ITIL v4
 
 </li>
 <li>
 
 ServiceNow System Administrator
 
 </li>
 <li>
 
 ServiceNow Implementation Specialist
 
 </li>
 <li>
 Fluent in
 
 English
 
 ;
 
 Arabic
 
 proficiency is highly desirable.
 </li>
 <li>
 Strong presentation skills and ability to pitch solutions to business and technical audiences.
 </li>
 <li>
 Proven capability to lead customer relationships and act as a
 
 trusted advisor
 
 .
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Get
 
 <ul>
 <li>
 
 Attractive compensation
 
 with performance-based bonuses.
 </li>
 <li>
 22 days paid leave &amp; modern laptop.
 </li>
 <li>
 Dynamic work environment with flexible arrangements.
 </li>
 <li>
 Global exposure and opportunities for rapid
 
 career advancement
 
 .
 </li>
 <li>
 Inspiring team events, hackathons, knowledge sessions, and social initiatives.
 </li>
 <li>
 Supportive and inclusive culture that fosters
 
 learning, growth, and innovation
 
 .
 </li>
 </ul>
 
 
 
 
 
 About Plat4mation
 
 
 
 
 Plat4mation
 
 is a global
 
 Elite ServiceNow Partner
 
 specializing in advisory, implementation, and managed services across the full ServiceNow suite. Since 2013, we&rsquo;ve grown to 500+ experts in 10 offices worldwide. Our focus is simple:
 
 making work flow
 
 for organizations through smart digital solutions.
 
 
 We&rsquo;re proud recipients of multiple Global and EMEA ServiceNow Partner Awards and are trusted by clients across industries for our depth, innovation, and commitment.
 
 
 
</div>

ServiceNow Senior Business Consultant

autobia | أوتوبيا

<div>
 
 
 About the job:
 
 
 
 As a Customer Success Specialist, you will be responsible for re-engaging lapsed and at-risk customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience. You will proactively reach out via phone and WhatsApp Business to remove blockers and encourage customers to return to active usage, while collaborating with internal teams to close root causes of churn. You will also prepare a weekly report outlining key churn reasons, trends, and actionable recommendations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build strong, long-term relationships with customers to ensure satisfaction and success.
 </li>
 <li>
 Monitor lapsed customer segments and those with risk indicators such as low engagement or unactivated core features.
 </li>
 <li>
 Execute reactivation playbooks across multiple channels (calls, messages, and win-back offers) within company policy, and schedule short guidance calls when needed.
 </li>
 <li>
 Respond promptly to customer inquiries and complaints through multiple channels, prioritizing lapsed or at-risk accounts.
 </li>
 <li>
 Resolve and track cases while maintaining detailed documentation in the CRM, including reason classification, outcome, next step, and follow-up date.
 </li>
 <li>
 Collaborate with product and support teams to close root causes impacting retention.
 </li>
 <li>
 Conduct post-reactivation check-ins to confirm sustained usage of core features.
 </li>
 <li>
 Handle feedback and complaints, turning them into opportunities for improvement.
 </li>
 <li>
 Act as the voice of the customer, sharing insights to prevent repeat churn causes and enhance the customer experience.
 </li>
 <li>
 Prepare a weekly report summarizing reactivation rates by cohort, saved accounts, top 5 churn reasons, recurring bottlenecks, owners, and expected resolution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing, or a related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in customer success, retention, or advanced support.
 </li>
 <li>
 Comfortable with outbound calling and proactive communication.
 </li>
 <li>
 Excellent communication skills (written and verbal) in Arabic and English.
 </li>
 <li>
 Hands-on experience with CRM systems (preferably Zoho CRM or HubSpot).
 </li>
 <li>
 Strong analytical, problem-solving, and prioritization skills with the ability to build weekly reports in Google Sheets/Excel (filters/pivots).
 </li>
 </ul>
 
 
 
 
 
 Personal Skills:
 
 
 <ul>
 <li>
 Empathy and strong customer understanding.
 </li>
 <li>
 Proactive thinking and initiative.
 </li>
 <li>
 Strong organizational and time management skills with high documentation accuracy.
 </li>
 <li>
 Team spirit and collaboration.
 </li>
 <li>
 Excellent communication with strong problem-solving abilities and resilience in outbound follow-ups.
 </li>
 </ul>
</div>

Customer Success Specialist (Reactivation & Churn Prevention)

51Talk Headquarters

<div>
 
 
 A Social Media Specialist at 51Talk is responsible for managing and growing the brand&rsquo;s online presence through strategic content creation, community engagement, and platform optimization
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Content Creation &amp; Strategy
 
 </li>
 <li>
 Develop and execute engaging content across platforms (Facebook, Instagram, TikTok, LinkedIn, Twitter, YouTube).
 </li>
 <li>
 Align content with 51Talk&rsquo;s brand identity and local audience preferences.
 </li>
 <li>
 Monitor trends and local events to create timely campaigns.
 </li>
 <li>
 
 Community Engagement
 
 </li>
 <li>
 Manage private user communities and foster positive brand reputation.
 </li>
 <li>
 Generate high-quality referral leads through interactive activities.
 </li>
 <li>
 Respond to comments, messages, and feedback promptly.
 </li>
 <li>
 
 Campaign Management
 
 </li>
 <li>
 Run targeted social media campaigns to boost engagement and conversions.
 </li>
 <li>
 Analyze performance metrics and adjust strategies accordingly.
 </li>
 <li>
 Collaborate with marketing and design teams for cohesive execution.
 </li>
 <li>
 
 Market Research &amp; Localization
 
 </li>
 <li>
 Conduct audience analysis to refine messaging and content formats.
 </li>
 <li>
 Tailor strategies to regional markets for cultural relevance.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 
 Experience:
 
 2&ndash;3 years in social media marketing or operations.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Marketing, Communications, or related field.
 </li>
 <li>
 
 Skills:
 
 Strong communication and problem-solving abilities.
 </li>
 <li>
 Proficiency in analytics tools and platform-specific insights.
 </li>
 <li>
 Creative thinking and adaptability to fast-paced environments.
 </li>
 </ul>
 
 
</div>

Social Media Marketing Specialist

Samsung by Korn Ferry

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
Key Objectives:
The Senior Specialist &ndash; CRM is responsible for developing, executing, and optimizing customer relationship management strategies to enhance engagement, loyalty, and conversion. The role ensures seamless execution of CRM campaigns in alignment with regional headquarters (RHQ) objectives, while collaborating closely with agency partners, eStore teams, and cross-functional departments to deliver best-in-class customer experiences.
Position Responsibilities:
CRM Operations:<ul><li>
Align local CRM strategy and execution with RHQ directives and Samsung&rsquo;s overall marketing objectives.</li><li>
Develop and execute CRM campaign plans in collaboration with CHEIL and internal stakeholders.</li><li>
Review HTML design and ensure technical accuracy of voucher codes, offers, and creative materials.</li><li>
Coordinate with the eStore team to confirm product availability before campaign launches.</li><li>
Set campaign KPIs and targets in line with RHQ goals and obtain necessary approvals before launch.</li><li>
Plan communication frequency in line with the corporate communications calendar.</li><li>
Identify and deploy the most effective CRM channels (email, SMS, push, etc.) based on performance metrics.</li><li>
Conduct segmentation analysis to target specific customer demographics and behaviors.</li><li>
Manage A/B testing for content, design, and offers to drive optimization and engagement.</li><li>
Ensure execution of HQ and RHQ CRM initiatives with timely reporting and analysis.</li><li>
Track and report CRM performance metrics to maximize ROI and channel effectiveness.</li></ul>
Agency &amp; Stakeholder Management:<ul><li>
Manage the relationship with CHEIL, ensuring alignment on briefs, timelines, and deliverables.</li><li>
Oversee end-to-end agency execution of CRM waves and ensure timely delivery of materials.</li><li>
Review creative and data outputs for accuracy and alignment with Samsung brand guidelines.</li><li>
Raise and manage all related EOs and budget requests in a timely manner.</li><li>
Collaborate cross-functionally with marketing, digital, and product teams to integrate CRM insights into broader campaigns.</li></ul>
Essential skills and experience:<ul><li>
Proven experience (5+ years) in CRM, digital marketing, or customer lifecycle management&mdash;preferably in the consumer electronics or retail industry.</li><li>
Strong analytical and data-driven mindset with experience using CRM platforms (e.g., Salesforce, Adobe, SAP, or similar).</li><li>
Excellent stakeholder management and cross-functional collaboration skills.</li><li>
Experience in campaign planning, performance tracking, and customer segmentation.</li><li>
Solid understanding of digital marketing channels, automation tools, and KPIs.</li><li>
Proficiency in Microsoft Excel, PowerPoint, and data visualization tools.</li><li>
Strong communication and presentation skills in English (Arabic is a plus).</li></ul> 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field (Master&rsquo;s preferred).</li><li>
Professional certification in CRM or Digital Marketing is an advantage.</li><li>
Experience working in multinational environments with matrix reporting lines preferred.</li></ul></div>

Senior Specialist CRM

NICE ONE

<div>Join Nice one&mdash;a trailblazer in Saudi Arabia&rsquo;s retail sector&mdash;at an exciting time as we expand the presence of our leading Offline Brands. We are looking for a creative and detail-oriented Copywriter Specialist to craft compelling, strategic copy across online and offline channels. Bring your passion for storytelling, expertise in multi-channel content, and commitment to elevating brand voices both digitally and in physical spaces. If you thrive in a dynamic, collaborative environment and want to make an impact across the evolving retail landscape, we invite you to help shape how customers experience our brands.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Copywriting for Online and Offline Brand Engagement</h2><ul>
<li>Content Strategy: Develop and implement engaging content strategies tailored for both online platforms (websites, social media, email) and offline touchpoints (in-store signage, print ads, event collateral) to strengthen brand identity and connect with diverse audiences.</li>
<li>Creative Writing: Write clear, persuasive, and consistent brand copy that inspires action and reinforces Nice one&rsquo;s differentiators across all channels.</li>
<li>Cross-Channel Integration: Collaborate with marketing, creative, and retail teams to ensure a unified tone of voice and messaging throughout the customer journey&mdash;both digital and physical.</li>
<li>SEO and Online Optimization: Create online content with strong SEO focus to drive traffic, improve engagement, and enhance rankings for key brand terms.</li>
<li>Campaign Support: Support omnichannel marketing campaigns by delivering attention-grabbing headlines, product descriptions, and promotional copy for online and offline launches, events, and activations.</li>
<li>Editing and Proofreading: Review, edit, and proofread copy for accuracy, consistency, and adherence to Nice one brand guidelines.</li>
<li>Audience Research: Conduct market, competitor, and audience research to inform copy decisions and ensure resonance with target demographics, including adapting content for local culture and trends.</li>
<li>Brand Consistency: Uphold Nice one&rsquo;s commitment to inclusive, gender-neutral language and brand representation throughout all communications.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Copywriting, SEO, Retail Content</h3><ul>
<li>Bachelor&rsquo;s degree in Communications, Marketing, English, Journalism, or a related field.</li>
<li>At least 3 years of hands-on copywriting experience, preferably supporting both online and offline brand campaigns within the retail or omnichannel sector.</li>
<li>Demonstrated expertise in SEO copywriting for web, as well as crafting compelling offline materials.</li>
<li>Superior writing, editing, and proofreading abilities&mdash;able to translate complex ideas into customer-friendly language.</li>
<li>Experience collaborating with cross-functional teams to align messaging across channels.</li>
<li>Excellent organizational skills with the ability to manage multiple projects and deadlines simultaneously.</li>
<li>Sensitivity to cultural nuances and a strong understanding of Saudi Arabia&rsquo;s market is a plus.</li>
<li>Passion for inclusivity, diversity, and fostering a supportive, gender-neutral team culture.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Multi-Channel Copywriting, Brand Messaging, Content Strategy</h4><ul>
<li>Creative thinker with the ability to develop strategic content tailored for various channels and audiences.</li>
<li>Fluency in adapting brand voice for digital and physical customer interactions.</li>
<li>Results-driven mindset, focused on impacting engagement and conversion metrics through targeted copy.</li>
<li>Adaptability in responding to fast-paced campaign shifts and evolving brand priorities.</li>
<li>Commitment to continuous learning, innovation, and collaborative knowledge sharing.</li>
</ul><h5 class="jobSectionHeader">What Nice one Offers &ndash; Growth, Creative Impact, Inclusive Workplace</h5><ul>
<li>Ownership of brand storytelling across prominent offline and digital touchpoints in the retail space.</li>
<li>Collaborative, innovative culture that values original thinking and a test-and-learn approach.</li>
<li>Professional training, mentorship, and networking opportunities to nurture your skillset and career.</li>
<li>Competitive compensation, performance incentives, and benefits promoting work-life harmony.</li>
<li>A gender-neutral workplace that celebrates diversity and creative expression in every role.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Shape Brand Experiences with Nice one</h6>
If you&rsquo;re passionate about influencing customer perception through strategic, cross-channel copy and excited to help Nice one define how Offline Brands are experienced in the digital age, we want to hear from you. Send your resume, a portfolio showcasing relevant online and offline writing samples, and a brief cover letter outlining your vision and impact. Tell us how you&rsquo;ll help build a distinctive, inclusive brand voice at the forefront of retail innovation in Saudi Arabia.</div>

Copywriter Specialist-Online , Offline Brands

Laverne Group | مجموعة لافيرن

<div>
 
 
 Job Title:
 
 
 Social Media Marketing Specialist
 
 
 
 
 
 
 
 Job Objective:
 
 
 
 Plan, execute, and manage social media marketing strategies to increase brand awareness, enhance audience engagement, and support business growth through creative content and data-driven insights.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Content Management
 
 
 <ul>
 <li>
 Develop a monthly content calendar aligned with marketing goals.
 </li>
 <li>
 Create and write engaging content (posts, captions, visuals, videos, stories).
 </li>
 <li>
 Collaborate with the design team to produce high-quality visual content.
 </li>
 <li>
 Optimize content for each platform&rsquo;s algorithm and audience behavior.
 </li>
 </ul>
 
 
 
 
 
 2. Social Media Account Management
 
 
 <ul>
 <li>
 Manage the company&rsquo;s profiles on platforms such as Facebook, Instagram, X (Twitter), LinkedIn, TikTok, and YouTube.
 </li>
 <li>
 Respond to comments, messages, and inquiries professionally.
 </li>
 <li>
 Monitor brand reputation and enhance community engagement.
 </li>
 </ul>
 
 
 
 
 
 3. Advertising Campaigns
 
 
 <ul>
 <li>
 Create and manage paid advertising campaigns on Meta Ads, TikTok Ads, and Google Ads.
 </li>
 <li>
 Analyze campaign performance and adjust strategies to maximize ROI.
 </li>
 <li>
 Define audience targeting based on demographic and behavioral data.
 </li>
 </ul>
 
 
 
 
 
 4. Analytics &amp; Performance Measurement
 
 
 <ul>
 <li>
 Prepare weekly and monthly performance reports.
 </li>
 <li>
 Track KPIs such as Reach, Engagement Rate, CTR, and Conversions.
 </li>
 <li>
 Provide data-driven recommendations to improve results.
 </li>
 </ul>
 
 
 
 
 
 5. Continuous Improvement
 
 
 <ul>
 <li>
 Stay updated on the latest social media trends and platform features.
 </li>
 <li>
 Suggest creative ideas to increase growth and engagement.
 </li>
 <li>
 Collaborate with the marketing team to ensure strategy alignment.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Digital Media, Business Administration, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in social media management or digital marketing.
 </li>
 <li>
 Hands-on experience with paid advertising is highly preferred.
 </li>
 </ul>
 
 
</div>

Explore 1112+ Customer engagement specialist in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

1112 customer engagement specialist jobs IN Riyadh Saudi Arabia

Customer Engagement Specialist

ServiceNow Senior Business Consultant

Customer Success Specialist (Reactivation & Churn Prevention)

Social Media Marketing Specialist

Senior Specialist CRM

Copywriter Specialist-Online , Offline Brands

Social Media Marketing Specialist