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AGMC

<div>
 
 As part of our continued growth, we are expanding our
 
 CRM &amp; Contact Centre Department
 
 to strengthen customer engagement and service excellence. We are building a dynamic team dedicated to delivering exceptional customer experiences, improving service quality, and driving customer satisfaction across all communication channels.
 
 
 
 
 
 We are inviting applications for the following roles within our expanding CRM function:
 
 
 
 
 
 
 CRM Supervisor - About the Role
 
 
 <ul>
 <li>
 We are looking for a
 
 CRM Supervisor
 
 to lead and inspire our call centre team. You will oversee daily CRM and contact centre operations, ensuring service quality, efficiency, and strong team collaboration. This role is ideal for someone who can balance leadership, performance coaching, and analytical oversight to deliver outstanding customer satisfaction in line with company standards.
 </li>
 </ul>
 
 
 
 
 
 Quality Assurance Analyst - About the Role
 
 
 <ul>
 <li>
 As a
 
 Quality Assurance Analyst
 
 , you will champion service excellence by monitoring and evaluating customer interactions across all CRM and contact centre channels. Your insights will drive performance improvements, process enhancements, and training initiatives that help maintain the highest standards of quality and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 CRM Executive - About the Role
 
 
 <ul>
 <li>
 Join our growing CRM team and play a key role in delivering an exceptional customer experience. As a
 
 CRM Executive
 
 , you will manage customer interactions, handle inquiries and service bookings, and ensure data accuracy within the CRM system. Your focus will be on improving customer satisfaction, loyalty, and retention through professional communication and proactive service support.
 </li>
 </ul>
 
 
 
 
 
 
 Please note that only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC
 
 
 
</div>

CRM Talent Pool

talabat

<div>
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner.
 
 
 
 Job Description
 
 
 
 As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.
 
 
 This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment.
 
 
 Extract, transform, and analyze data
 
 
 <ul>
 <li>
 Write efficient SQL queries to pull and clean large datasets across multiple sources
 </li>
 <li>
 Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI
 </li>
 <li>
 High comfort with Excel / Gsheets for problems requiring quick ad hoc analysis
 </li>
 <li>
 Maintain data hygiene and ensure consistency across reporting layers
 
 
 </li>
 </ul>
 Identify CX gaps and improvement areas
 
 
 <ul>
 <li>
 Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities
 </li>
 <li>
 Ability to help define key success and guard-rail metrics for specific outcomes
 </li>
 <li>
 Proactively surface anomalies, trends, and emerging pain points before they escalate
 
 
 </li>
 </ul>
 Deliver structured insights that are actionable
 
 
 <ul>
 <li>
 Package analysis into clear business narratives tailored to cross-functional stakeholders
 </li>
 <li>
 Prioritize recommendations based on customer impact and business feasibility
 </li>
 <li>
 Collaborate with Product, Ops, and Customer Support to shape priorities based on insights
 
 
 </li>
 </ul>
 Track and report CX performance
 
 
 <ul>
 <li>
 Maintain a regular reporting cadence on key CX KPIs
 </li>
 <li>
 Regularly update and present insights on metric performance, fluctuations, and variances to stakeholders
 </li>
 <li>
 Support the development of new CX and operational KPIs, working closely with senior analysts and leadership teams
 </li>
 <li>
 Evaluate trends at a regional and country level to inform strategic reviews
 </li>
 <li>
 Agility without compromising on depth
 </li>
 <li>
 Deliver high-quality outputs within tight timelines amidst evolving business priorities
 </li>
 <li>
 Balance long-term projects with short-term diagnostics and stakeholder asks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 to 4 years of experience in analytics, ideally from tech ecosystems
 </li>
 <li>
 Strong SQL skills and hands-on experience with BI tools like Looker, PowerBI, or Tableau
 </li>
 <li>
 High proficiency in Excel and Google Sheets for quick analysis and reporting
 </li>
 <li>
 Ability to break down ambiguous problems, map journeys, and run root cause analyses
 </li>
 <li>
 Proactive in spotting trends, gaps, and improvement areas without being prompted
 </li>
 <li>
 Clear communicator who can simplify complex data for non-technical stakeholders
 </li>
 <li>
 Fast, independent working style with strong attention to detail
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 As part of the talabat team:
 
 
 <ul>
 <li>
 You have the opportunity to be based in our specially designed collaborative work space in City Walk.
 </li>
 <li>
 You will also experience exciting opportunities for professional and personal growth and recognition.
 </li>
 <li>
 Monthly talabat credit to spend in the app, however you want
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.
 </li>
 <li>
 Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
 </li>
 <li>
 Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door
 </li>
 <li>
 Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!
 </li>
 <li>
 Sponsored healthcare and gym membership
 </li>
 </ul>
</div>

CX Analyst

Delivery Hero

Job Description <div> As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights. This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment. Extract, transform, and analyze data <ul> <li> Write efficient SQL queries to pull and clean large datasets across multiple sources </li> <li> Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI </li> <li> High comfort with Excel / Gsheets for problems requiring quick ad hoc analysis </li> <li> Maintain data hygiene and ensure consistency across reporting layers </li> </ul> Identify CX gaps and improvement areas <ul> <li> Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities </li> <li> Ability to help define key success and guard-rail metrics for specific outcomes </li> <li> Proactively surface anomalies, trends, and emerging pain points before they escalate </li> </ul> Deliver structured insights that are actionable <ul> <li> Package analysis into clear business narratives tailored to cross-functional stakeholders </li> <li> Prioritize recommendations based on customer impact and business feasibility </li> <li> Collaborate with Product, Ops, and Customer Support to shape priorities based on insights </li> </ul> Track and report CX performance <ul> <li> Maintain a regular reporting cadence on key CX KPIs </li> <li> Regularly update and present insights on metric performance, fluctuations, and variances to stakeholders </li> <li> Support the development of new CX and operational KPIs, working closely with senior analysts and leadership teams </li> <li> Evaluate trends at a regional and country level to inform strategic reviews </li> <li> Agility without compromising on depth </li> <li> Deliver high-quality outputs within tight timelines amidst evolving business priorities </li> <li> Balance long-term projects with short-term diagnostics and stakeholder asks</li></ul></div>

Job Description <div> As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights. This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment. Extract, transform, and analyze data <ul> <li> Write efficient SQL queries to pull and clean large datasets across multiple sources </li> <li> Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI </li> <li> High comfort with Excel / Gsheets for problems requiring quick ad hoc analysis </li> <li> Maintain data hygiene and ensure consistency across reporting layers </li> </ul> Identify CX gaps and improvement areas <ul> <li> Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities </li> <li> Ability to help define key success and guard-rail metrics for specific outcomes </li> <li> Proactively surface anomalies, trends, and emerging pain points before they escalate </li> </ul> Deliver structured insights that are actionable <ul> <li> Package analysis into clear business narratives tailored to cross-functional stakeholders </li> <li> Prioritize recommendations based on customer impact and business feasibility </li> <li> Collaborate with Product, Ops, and Customer Support to shape priorities based on insights </li> </ul> Track and report CX performance <ul> <li> Maintain a regular reporting cadence on key CX KPIs </li> <li> Regularly update and present insights on metric performance, fluctuations, and variances to stakeholders </li> <li> Support the development of new CX and operational KPIs, working closely with senior analysts and leadership teams </li> <li> Evaluate trends at a regional and country level to inform strategic reviews </li> <li> Agility without compromising on depth </li> <li> Deliver high-quality outputs within tight timelines amidst evolving business priorities </li> <li> Balance long-term projects with short-term diagnostics and stakeholder asks</li></ul></div>

Keeta

<div>
 
 
 We're Hiring: Customer Experience Business Analyst!
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia, UAE, Qatar, and Kuwait.
 
 
 
 
 
 Are you passionate about
 
 data-driven decision-making
 
 and solving complex customer challenges? Do you thrive in a
 
 fast-paced, multicultural environment
 
 where analytics drive innovation? If yes, then this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 ✅ Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
 
 
 ✅ Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
 
 
 ✅ Design &amp; Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
 
 
 ✅ In-Depth Analysis &amp; Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 Global Impact
 
 &ndash; Work in a dynamic, multicultural environment
 
 
 
 Tech &amp; Innovation
 
 &ndash; Be part of AI-driven and data-focused advancements
 
 
 
 Strategic Influence
 
 &ndash; Shape the future of customer experience with data-backed decisions
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 📌Bachelor&rsquo;s degree or above
 
 
 📌
 
 7+ years
 
 in data analytics, data science, or related fields
 
 
 📌Proficiency in
 
 SQL, Python, or other programming languages
 
 
 
 📌Experience with
 
 ETL processes, statistical analysis, and dashboard creation
 
 
 
 📌Strong
 
 communication &amp; collaboration skills
 
 to influence stakeholders
 
 
 📌Proficiency in
 
 English
 
 for effective communication across teams
 
 
 
 
 
 🎯
 
 Bonus Points If You Have:
 
 
 
 ✔ Experience in the
 
 food &amp; service delivery industry
 
 
 
 ✔ Strong background in
 
 customer experience analytics
 
 
 
 
 
 
 📩 Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs
 
</div>

Business Analyst

Accenture

<div><h2 class="jobSectionHeader">About Accenture Song:</h2>
Accenture Song combines creativity, technology, and data to deliver exceptional customer experiences. As a Marketing Consultant, you will lead data-driven strategies, provide actionable insights, and support clients in achieving their business objectives.<h2 class="jobSectionHeader">
Responsibilities:</h2><h3 class="jobSectionHeader">
Advanced Data Analysis &amp; Insights:</h3><ul><li>
Analyze complex marketing data to identify trends, patterns, and opportunities.</li><li>
Leverage tools like Google Analytics, Tableau, Power BI, and SQL for advanced data modeling and reporting.</li></ul><h3 class="jobSectionHeader">
Conversational Design &amp; Emerging Tech:</h3><ul><li>
Lead initiatives in Chatbots, LLMs, Prompt Engineering, TTS, and STT to enhance customer engagement and experience.</li></ul><h3 class="jobSectionHeader">
Contact Center &amp; CX Analytics:</h3><ul><li>
Drive optimization of Contact Center platforms such as Genesys, Sprinklr, and Microsoft.</li><li>
Utilize Qualtrics and Medallia for Voice of Customer (VoC) insights and CX measurement.</li></ul><h3 class="jobSectionHeader">
Market Research &amp; Campaign Optimization:</h3><ul><li>
Conduct in-depth market research to understand customer behavior and competitive landscapes.</li><li>
Evaluate and optimize marketing campaigns across digital and traditional channels to improve ROI and KPIs.</li></ul><h3 class="jobSectionHeader">
CX Operating Models:</h3><ul><li>
Design and implement CX Operating Models for large-scale organizations, ensuring alignment with client goals.</li></ul><h3 class="jobSectionHeader">
Strategic Reporting &amp; Stakeholder Engagement:</h3><ul><li>
Develop detailed reports and dashboards to present insights to senior stakeholders.</li><li>
Collaborate with cross-functional teams to align marketing strategies with business objectives.</li></ul></div>
 
<div>Qualifications:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business, Data Analytics, or a related field.</li><li>
4+ years of experience in marketing analytics, preferably in a consulting or digital agency environment.</li><li>
Expertise in tools like Google Analytics, Tableau, SQL, and CRM platforms.</li><li>
Proven experience with Conversational Design, Contact Center platforms, and VoC tools.</li><li>
Strong understanding of CX strategies, digital marketing channels, and campaign optimization.</li></ul>
Key Skills:<ul><li>
Advanced analytical and problem-solving skills.</li><li>
Proficiency in data visualization and storytelling.</li><li>
Strong communication and stakeholder management abilities.</li><li>
Ability to lead multiple projects in a fast-paced environment.</li></ul></div>

Marketing Consultant - Emiratization & UAE Talent Development | Song

Customer Experience Group

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture. Description Are you a premium or luxury brand shopper or fan? If the answer is yes, then we are looking for you? We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback. Apply now and join us to experience luxury retail and advocate for service excellence!

Russian Nationals Requested - Freelance Luxury Brand Evaluator

Explore 10000+ Customer experience analyst in Dubai this October. Find roles across top companies and apply now to boost your career.

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Marketing Consultant - Emiratization & UAE Talent Development | Song

Russian Nationals Requested - Freelance Luxury Brand Evaluator