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customer experience analyst

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Training and Quality
 </p>
 <p>
  <strong>
   Location:
  </strong>
  UAE
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 About the role
 <br/>
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
 <br/>
 <br/>
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
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 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Process Optimization:
 <ul>
  <li>
   Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
  </li>
  <li>
   Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
  </li>
  <li>
   Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
  </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
  <li>
   Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
  </li>
  <li>
   Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
  </li>
  <li>
   Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
  </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
  <li>
   Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
  </li>
  <li>
   Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Education:
  <br/>
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 <ul>
  <li>
   Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
  </li>
  <li>
   Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
  </li>
 </ul>
 <strong>
  <br/>
  Technical Skills:
 </strong>
 <ul>
  <li>
   Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
  </li>
  <li>
   Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
  </li>
  <li>
   Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
  </li>
 </ul>
 <strong>
  <br/>
  Soft Skills:
 </strong>
 <ul>
  <li>
   Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
  </li>
  <li>
   Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
  </li>
  <li>
   Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
   <br/>
  </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>


Process Analyst, Customer Experience

Tabby

Senior Data Analyst, Customer Experience Department: CX Analytics Employment Type: Full Time Location: Remote Reporting To: Anton Filimonov Description Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 4 Senior Data Analyst, Customer Experience Department: CX Analytics Employment Type: Full Time Location: Remote Reporting To: Anton Filimonov Description Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion. About the Role As a Customer Experience (CX) Data Analyst , you will play a central role in transforming how we support our customers by leveraging data, automation, and AI. You'll empower teams with insights, optimize support operations, and co-create intelligent workflows with LLM agents. This role blends analytics, process optimization, and LLM integration to drive smarter, faster, and more human-centered support experiences. What you will be doing Data Analysis &amp; Insights Analyze large-scale datasets related to agent performance, support interactions and QA. Write optimized SQL queries using tools like BigQuery and ClickHouse. Build dashboards in Tableau, Metabase. Detect behavioral and performance trends among agents and support teams. Partner with QA to identify root causes in agent behavior and customer issues. LLM Agent Development &amp; Evaluation Design and test LLM agents embedded in support flows. Implement evaluation pipelines (manual + automatic) for LLM response quality using semantic similarity and completion metrics. Collaborate with AI/ML teams to monitor and improve the performance of LLM agents over time. Collaborate with Dev teams, request features to enhance LLM agents. Collaborate with Tools &amp; Processes team to enhance the knowledge base for LLM agents. Automation &amp; Workflow Optimization Work with Airflow and Python to automate data tasks and support workflows. Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking. Translate business inefficiencies into trackable metrics and measurable outcomes. Cross-Functional Collaboration Act as an analytical partner to Operations, Support Management, QA, and Training. Work with Data Engineering to ensure clean, accurate, and well-modeled data pipelines. Communicate findings clearly through presentations, visualizations, and concise documentation. What you'll need 3+ years of experience as a data analyst in a fast-paced, data-heavy environment. Advanced SQL skills (preferably in BigQuery and/or ClickHouse). Proficiency in Python for data analysis, automation, and integration tasks. Experience with data visualization tools (e.g. Tableau, Metabase, Looker). Understanding of Airflow, DAG orchestration, and modern data pipelines. Experience with LLM agents, prompt engineering, and OpenAI API usage. Ability to translate business questions into structured, testable hypotheses. Strong presentation and storytelling skills; able to communicate with technical and non-technical stakeholders alike. Upper-Intermediate or higher English proficiency (spoken and written). Job Benefits Relocation and Employment We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you. Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal, Spain, UAE. What you can expect We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. A working environment that gives you autonomy and responsibility from day one. You should be comfortable with the idea that the quality of your work will influence the shape of your career. Participation in the company's employee stock options program. We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be). If this sounds exciting to you, we'd love to hear from you!

Senior Data Analyst, Customer Experience

Glow Beauty On Demand

<p>CX Analyst Customer Experience and Data Insights Dubai, UAEbr&gt;</p><p><b>Core Duties</b></p><ul><li>Write SQL queries to extract, clean, and analyze large datasets across multiple systems.</li><li>Build scalable dashboards using BI tools such as Tableau, Power BI, or Looker.</li><li>Ensure consistency and reliability across data reporting layers.</li><li>Analyze order journeys, funnel drop-offs, and customer contact points to uncover root causes and improvement opportunities.</li><li>Define and track key CX success and guardrail metrics.</li><li>Proactively identify anomalies, trends, and emerging pain points.</li><li>Present insights in structured business narratives tailored for cross-functional teams.</li><li>Collaborate with Product, Operations, and Customer Support teams to prioritize improvements.</li><li>Maintain and report regularly on CX KPIs at regional and country levels.</li><li>Balance long-term analysis projects with urgent diagnostics and stakeholder requests.</li></ul><p><b>Why Join Us</b></p><ul><li>Opportunity to work with one of the region s leading on-demand delivery platforms.</li><li>Collaborative workplace environment at Talabat s City Walk office in Dubai.</li><li>Competitive salary, benefits, and monthly credit to use on the Talabat app.</li><li>Sponsored healthcare, gym membership, and wellness facilities.</li><li>Career growth and recognition opportunities within a diverse, multicultural team.</li></ul>

CX Analyst Customer Experience and Data Insights

<p>As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals. A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.</p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Process Optimization: Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.</li>
<li>Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.</li>
<li>Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.</li>
<li>Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.</li>
<li>Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.</li>
<li>Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.</li>
<li>Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.</li>
<li>Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.</li>
</ul>

Keeta

<div>
 <p>
  <strong>
   We're Hiring: Customer Experience Business Analyst!
  </strong>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia, UAE, Qatar, and Kuwait.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about
  <strong>
   data-driven decision-making
  </strong>
  and solving complex customer challenges? Do you thrive in a
  <strong>
   fast-paced, multicultural environment
  </strong>
  where analytics drive innovation? If yes, then this role is for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do:
  </strong>
 </p>
 <p>
  ✅ Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
 </p>
 <p>
  ✅ Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
 </p>
 <p>
  ✅ Design &amp; Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
 </p>
 <p>
  ✅ In-Depth Analysis &amp; Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <strong>
   Global Impact
  </strong>
  &ndash; Work in a dynamic, multicultural environment
 </p>
 <p>
  <strong>
   Tech &amp; Innovation
  </strong>
  &ndash; Be part of AI-driven and data-focused advancements
 </p>
 <p>
  <strong>
   Strategic Influence
  </strong>
  &ndash; Shape the future of customer experience with data-backed decisions
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  📌Bachelor&rsquo;s degree or above
 </p>
 <p>
  📌
  <strong>
   7+ years
  </strong>
  in data analytics, data science, or related fields
 </p>
 <p>
  📌Proficiency in
  <strong>
   SQL, Python, or other programming languages
  </strong>
 </p>
 <p>
  📌Experience with
  <strong>
   ETL processes, statistical analysis, and dashboard creation
  </strong>
 </p>
 <p>
  📌Strong
  <strong>
   communication &amp; collaboration skills
  </strong>
  to influence stakeholders
 </p>
 <p>
  📌Proficiency in
  <strong>
   English
  </strong>
  for effective communication across teams
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯
  <strong>
   Bonus Points If You Have:
  </strong>
 </p>
 <p>
  ✔ Experience in the
  <strong>
   food &amp; service delivery industry
  </strong>
 </p>
 <p>
  ✔ Strong background in
  <strong>
   customer experience analytics
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  📩 Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs
 </p>
</div>


Business Analyst

DWTC Exhibitions - ICT C...

<div><span style="font-size: 11px;"><b>United Arab Emirates – Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Core Duties &amp; Responsibilities</b></span></div><div><span style="font-size: 11px;">External Customer Experience (CX) Support</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support ongoing External Customer Experience (CX) measurement across event organizers, exhibitors, visitors, and periodic Commercial, Retail, and Residential Tenant Satisfaction Surveys across DWTC’s real estate portfolio, as well as the Annual Staff Accommodation Survey.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work within DWTC CRM systems to extract customer lists and format them according to survey requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Liaise with various stakeholder teams (commercial, planning, customer care, etc.) to ensure completeness of customer lists, reconcile duplicates, and resolve data issues.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work within survey systems (Qualtrics, Alchemer) to program and run surveys, including questionnaires, survey logic, embedded data, and survey distributions.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Liaise with IT and other teams to streamline customer data flow from CRM to survey platforms and automate processes.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Escalate customer complaints obtained through CX channels to relevant internal teams for prompt resolution and closure.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Data Analytics and Reporting</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support quantitative analysis, including data cleansing, tabulation, visualization, and interpretation of survey data.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support qualitative data analysis, including open comment categorization and periodic survey reporting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Leverage technology and AI tools to improve efficiency in qualitative and quantitative data processes.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Maintain and develop dashboard reports as per business requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Produce structured, clear, and visually appealing research reports and presentations with actionable insights.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Fieldwork Survey Coordination</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Coordinate face-to-face survey fieldwork across DWTC and DEC venues, including on-site supervision, researcher support, and troubleshooting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Ensure quality control of responses and conduct field researcher training as needed.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support daily target setting, analysis, and fieldwork performance reporting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administer online and phone surveys, including setup, respondent list review, response monitoring, and status reporting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Event Statistics and Economic Impact Assessment</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Maintain updated event participation records aligned with DWTC systems.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Conduct desk research on published data by event organizers (Post Show Reports, Press Releases, Social Media, etc.).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support Economic Impact Survey data cleansing and formatting for the Economic Impact Model.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administrative Responsibilities</span></div><div><span style="font-size: 11px;">Maintain accurate databases, research repositories, and archives (questionnaires, customer lists, reports, etc.).</span></div><div><span style="font-size: 11px;">Coordinate temporary survey staff per project needs and budget, liaising with staff agencies.</span></div><div><span style="font-size: 11px;">Support the preparation of the Annual Event Survey Calendar.</span></div><div><span style="font-size: 11px;">Prepare submissions to Corporate Strategy for BU Performance Evaluation.</span></div><div><span style="font-size: 11px;">Operating Environment</span></div><div><span style="font-size: 11px;">Office-based role; requires long hours on a computer.</span></div><div><span style="font-size: 11px;">Ability to work effectively under time-bound pressures and deadlines.</span></div><div><span style="font-size: 11px;">Occasional weekend work due to alignment with the corporate Annual Event Calendar.</span></div><div><span style="font-size: 11px;">Formal Education</span></div><div><span style="font-size: 11px;">Bachelor’s degree in Market Research, Marketing, Economics, or Statistics.</span></div><div><span style="font-size: 11px;">Master’s degree or MBA is an advantage.</span></div><div><span style="font-size: 11px;">Additional diplomas or certifications in qualitative/quantitative research preferred.</span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Work Experience</b></span></div><div><span style="font-size: 11px;">Minimum 3 years in a similar role (market research/consumer insights analyst, CX specialist, or research project manager).</span></div><div><span style="font-size: 11px;">Mandatory experience with quantitative and qualitative research methods and data analysis.</span></div><div><span style="font-size: 11px;">Experience with medium-to-large service organizations is advantageous.</span></div>

Senior Executive - Research & Insights

<br><b>Job Details</b><br>Location: UAE<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Data Analysis<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Core Duties<br> <br>* Write SQL queries to extract, clean, and analyze large datasets across multiple systems.<br>* Build scalable dashboards using BI tools such as Tableau, Power BI, or Looker.<br>* Ensure consistency and reliability across data reporting layers.<br>* Analyze order journeys, funnel drop-offs, and customer contact points to uncover root causes and improvement opportunities.<br>* Define and track key CX success and guardrail metrics.<br>* Proactively identify anomalies, trends, and emerging pain points.<br>* Present insights in structured business narratives tailored for cross-functional teams.<br>* Collaborate with Product, Operations, and Customer Support teams to prioritize improvements.<br>* Maintain and report regularly on CX KPIs at regional and country levels.<br>* Balance long-term analysis projects with urgent diagnostics and stakeholder requests.<br> <br>Ideal Profile<br> <br>* 2 4 years  experience in analytics, ideally within technology or e-commerce.<br>* Strong SQL knowledge and proven experience with BI tools (Power BI, Tableau, Looker).<br>* High proficiency in Excel and Google Sheets for ad hoc reporting.<br>* Skilled at mapping customer journeys and conducting root cause analysis.<br>* Strong communication skills to translate data into actionable recommendations.<br>* Proactive, detail-oriented, and able to work independently under tight deadlines.<br><br>

CX Analyst

Explore 10000+ Customer experience analyst in Dubai this November. Find roles across top companies and apply now to boost your career.

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