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LanceSoft Middle East

<div>
 
 We have new opportunity for the role
 
 "Sr Business Analyst - Digital Customer Experience"
 
 with our client. Interested candidates send me your CV to kirthika.r@lancesoft.com
 
 
 
 
 
 
 Title - Sr Business Analyst - Digital Customer Experience
 
 
 
 
 Location - Dubai - Onsite
 
 
 
 
 Duration - 12 months of contract ext.
 
 
 
 
 
 
 
 Notice period - Immediate preferred/ 30 days max
 
 
 
 
 
 
 
 Industry preferred
 
 :
 
 
 Aviation (preferable) or other relevant Sectors Consumer/ B2C Brands
 
 
 
 
 
 
 Purpose:
 
 
 <ul>
 <li>
 The Business Analyst&ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to- end guest journey.
 </li>
 <li>
 This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analysing requirements, identifying process improvements and supporting the successful delivery ofour digital products and services.
 </li>
 <li>
 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centred, strategically aligned and operationally viable.
 </li>
 </ul>
 
 
 
 
 
 Core Activities Experience:
 
 
 
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting
 
 
 
 
 
 
 Skills, Tools, and Systems Experience:
 
 
 
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms.
 
 
 Experience in Agile methodologies
 
 
 
</div>

Sr Business Analyst - Digital Customer Experience

talabat

<div>
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner.
 
 
 
 Job Description
 
 
 
 As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.
 
 
 This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment.
 
 
 Extract, transform, and analyze data
 
 
 <ul>
 <li>
 Write efficient SQL queries to pull and clean large datasets across multiple sources
 </li>
 <li>
 Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI
 </li>
 <li>
 High comfort with Excel / Gsheets for problems requiring quick ad hoc analysis
 </li>
 <li>
 Maintain data hygiene and ensure consistency across reporting layers
 
 
 </li>
 </ul>
 Identify CX gaps and improvement areas
 
 
 <ul>
 <li>
 Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities
 </li>
 <li>
 Ability to help define key success and guard-rail metrics for specific outcomes
 </li>
 <li>
 Proactively surface anomalies, trends, and emerging pain points before they escalate
 
 
 </li>
 </ul>
 Deliver structured insights that are actionable
 
 
 <ul>
 <li>
 Package analysis into clear business narratives tailored to cross-functional stakeholders
 </li>
 <li>
 Prioritize recommendations based on customer impact and business feasibility
 </li>
 <li>
 Collaborate with Product, Ops, and Customer Support to shape priorities based on insights
 
 
 </li>
 </ul>
 Track and report CX performance
 
 
 <ul>
 <li>
 Maintain a regular reporting cadence on key CX KPIs
 </li>
 <li>
 Regularly update and present insights on metric performance, fluctuations, and variances to stakeholders
 </li>
 <li>
 Support the development of new CX and operational KPIs, working closely with senior analysts and leadership teams
 </li>
 <li>
 Evaluate trends at a regional and country level to inform strategic reviews
 </li>
 <li>
 Agility without compromising on depth
 </li>
 <li>
 Deliver high-quality outputs within tight timelines amidst evolving business priorities
 </li>
 <li>
 Balance long-term projects with short-term diagnostics and stakeholder asks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 to 4 years of experience in analytics, ideally from tech ecosystems
 </li>
 <li>
 Strong SQL skills and hands-on experience with BI tools like Looker, PowerBI, or Tableau
 </li>
 <li>
 High proficiency in Excel and Google Sheets for quick analysis and reporting
 </li>
 <li>
 Ability to break down ambiguous problems, map journeys, and run root cause analyses
 </li>
 <li>
 Proactive in spotting trends, gaps, and improvement areas without being prompted
 </li>
 <li>
 Clear communicator who can simplify complex data for non-technical stakeholders
 </li>
 <li>
 Fast, independent working style with strong attention to detail
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 As part of the talabat team:
 
 
 <ul>
 <li>
 You have the opportunity to be based in our specially designed collaborative work space in City Walk.
 </li>
 <li>
 You will also experience exciting opportunities for professional and personal growth and recognition.
 </li>
 <li>
 Monthly talabat credit to spend in the app, however you want
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.
 </li>
 <li>
 Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
 </li>
 <li>
 Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door
 </li>
 <li>
 Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!
 </li>
 <li>
 Sponsored healthcare and gym membership
 </li>
 </ul>
</div>

CX Analyst

Amazon.com

<div><div>DESCRIPTION<div>
We are seeking a detail-oriented Business Analyst to support our business in analyzing business problems, drive solutions, and documenting processes. 
The person should have a good understanding of a business requirement and the ability to quickly get to the root cause of a particular reporting/BI/data issue, and draft solutions for resolution. 
The ideal candidate would be high on attention to detail, bias for action and interest in analytics/BI/automation. 
 
Key job responsibilities 
a) Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources. 
b) Work closely with stakeholders (internal/external) to understand and automate/enhance existing processes 
c) Should be able to come up with innovative ideas for new work or to improve existing work 
d) Should be open to learn and develop skillsets in the latest technologies and analytical techniques 
e) Should understand how data/analytical frameworks and their work translate to business on ground</div></div><div>
BASIC QUALIFICATIONS<div>
1. Bachelor's degree required. BE is preferred 
2. Experience working in a similar role (at least 1year) 
3. Exposure to Excel and SQL 
4. Deadline driven, team player with strong customer focus. 
5. Strong analytical, problem solving, and organizational skills 
6. Excellent written and oral communication skills 
</div></div><div>PREFERRED QUALIFICATIONS<div>
1. Experience with visualization tools such as Tableau, and QuickSight. 
2. Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div></div>
 <div><div>Job details</div><ul><div><div>
ARE, Dubai</div></div><div><div>
Project/Program/Product Management-Technical</div></div></ul></div>

Business Analyst - UAE Nationals , CX Product

Emerson

<div>Job Summary:
A Customer Order Execution Analyst is responsible for managing and overseeing the end-to-end process of customer orders to ensure timely and accurate delivery. The role involves coordinating with internal teams such as sales, supply chain, logistics, and customer service to track orders, resolve issues, and meet customer expectations. Analysts use ERP and order management systems to monitor progress, identify bottlenecks, and maintain smooth operations. Strong communication, attention to detail, and problem-solving skills are essential for success in this role.
In This Role, Your Responsibilities Will Be:
Customer-Centric Order Management &amp; Relationship Building ((Africa - French-speaking + Others)
<ul><li>Act as the primary point of contact for customers within the order management (book to cash), ensuring a responsive, professional, and determined experience.
</li><li>Drive customer satisfaction by proactively managing KPIs across documentation, delivery accuracy, invoicing, and issue resolution, with a focus on eliminating recurring problems
</li><li>Manage customer-specific requirements and processes (e.g., regulatory needs like Form M, portal interactions, and delivery protocols) into clear internal actions to ensure compliant and seamless execution.
</li><li>Lead critical issue management with full ownership and coordination across internal teams, factories, finance and logistics team, maintaining visibility and customer trust.
</li><li>Collaborate with Sales and ISE to turn operational performance into improved customer loyalty and long-term business growth.
</li><li>Analyze feedback and complaints to identify root causes and drive cross-functional improvements that enhance customer experience and operational reliability . 
</li></ul>Order Monitoring &amp; Accuracy:
<ul><li>Monitor and drive booking accuracy by ensuring all customer orders are entered, validated, and booked correctly in the system in line with contractual and operational standards.
</li><li>Track OA SLA compliance (Order Acknowledgement Service Level Agreement) to ensure customers receive timely acknowledgements and visibility on order status.
</li><li>Monitor overall order flow, identifying and addressing bottlenecks in the order lifecycle&mdash;from booking through fulfillment&mdash;to support timely and efficient execution.
</li><li>Track backlog (BL) and reduce overdue BLs through proactive follow-up with factories, planners, and logistics teams, ensuring readiness and prioritization of pending orders.
</li><li>Monitor Red-light SLA performance, identifying aged or stalled orders and driving cross-functional actions to resolve blockers and restore flow.
</li><li>Ensure clean and timely invoicing by monitoring the Invoicing SLA, resolving documentation gaps or data inconsistencies, and partnering with the Finance and Customer Service teams to maintain a high standard of invoice accuracy.
</li></ul>System &amp; Process Optimization:
<ul><li>Drive accuracy in system updates (shipment dates, GRNs, FCRs) and maintain audit-ready records
</li><li>Support continuous process improvements by identifying gaps and proposing automation or efficiency initiatives
</li><li>Partner with cross-functional teams to implement preventive controls that reduce recurring customer complaints and ensure a consistent order-to-cash experience
</li><li>Proactively coordinating with internal teams to meet customer expectations and resolve any order-related issues promptly
</li><li>Participate in strategic discussions about order prioritization, critical customer requirements, and fulfillment constraints
</li><li>Manage the Late Reason Code (LRC) process by supervising key metrics and creating action plans to address issues.
</li><li>Manage and own the sales POR of the respective accounts, ensuring effective communication between sales and order management teams.
</li><li>Managing customer communication on the requirements related to LC and CAD to ensure seamless execution
</li></ul>Compliance, Finance &amp; Dispute Resolution
<ul><li>Collaborate closely with the Finance team to identify and resolve credit-related issues preventing order processing or shipment
</li><li>Adhere to customer-specific requirements and standards, ensuring compliance with local and international trade regulations
</li><li>Address customer complaints (e.g., goodwill orders) with a focus on root cause analysis and driving resolution through internal coordination
</li>Effectively manage and resolve disputes that arise during the order fulfillment process. 
<li>
</li></ul>Who you are?
<ul><li>Customer focus
</li><li>Committed: They are focused on achieving outcomes, overcoming obstacles, and pushing the team toward performance goals through hands-on leadership and decisive action.
</li>Problem Solving: 
<li>
</li></ul>For this Role, You Will Need:
<ul><li>Bachelor&rsquo;s degree
</li><li>3&ndash;5 years experience in order management, supply chain, or customer operations
</li><li>Experience managing operations for French-speaking African countries and Other Africa is a strong advantage
</li>Proficient in Excel and data analytics tools to interpret operational metrics and propose actions 
<li>
 </li></ul>Preferred Qualifications that Set You Apart:
<ul><li>Proficiency in ERP systems (e.g. Oracle) and CRM tools
</li><li>Strong understanding of export documentation (e.g., Form M, LC, CAD, bank domiciliation, FCRs, GRNs)
</li>Solid grasp of Order to Cash (O2C) processes and critical metric tracking (OA SLA, Red-light SLA, Backlog, Invoicing SLA, LRC, POR) 
<li>
</li></ul>Our Culture &amp; Commitment to You!
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family&rsquo;s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training .
Adhere to Health, Safety &amp; Environment policies as laid by the organization.</div> <div></div>

Customer Order Execution Analyst - French Speaking

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 A Customer Order Execution Analyst is responsible for managing and overseeing the end-to-end process of customer orders to ensure timely and accurate delivery. The role involves coordinating with internal teams such as sales, supply chain, logistics, and customer service to track orders, resolve issues, and meet customer expectations. Analysts use ERP and order management systems to monitor progress, identify bottlenecks, and maintain smooth operations. Strong communication, attention to detail, and problem-solving skills are essential for success in this role.
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 
 Customer-Centric Order Management &amp; Relationship Building ((Africa - French-speaking + Others)
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for customers within the order management (book to cash), ensuring a responsive, professional, and determined experience.
 </li>
 <li>
 Drive customer satisfaction by proactively managing KPIs across documentation, delivery accuracy, invoicing, and issue resolution, with a focus on eliminating recurring problems
 </li>
 <li>
 Manage customer-specific requirements and processes (e.g., regulatory needs like Form M, portal interactions, and delivery protocols) into clear internal actions to ensure compliant and seamless execution.
 </li>
 <li>
 Lead critical issue management with full ownership and coordination across internal teams, factories, finance and logistics team, maintaining visibility and customer trust.
 </li>
 <li>
 Collaborate with Sales and ISE to turn operational performance into improved customer loyalty and long-term business growth.
 </li>
 <li>
 Analyze feedback and complaints to identify root causes and drive cross-functional improvements that enhance customer experience and operational reliability.
 
 
 </li>
 </ul>
 
 Order Monitoring &amp; Accuracy:
 
 
 
 <ul>
 <li>
 Monitor and drive booking accuracy by ensuring all customer orders are entered, validated, and booked correctly in the system in line with contractual and operational standards.
 </li>
 <li>
 Track OA SLA compliance (Order Acknowledgement Service Level Agreement) to ensure customers receive timely acknowledgements and visibility on order status.
 </li>
 <li>
 Monitor overall order flow, identifying and addressing bottlenecks in the order lifecycle&mdash;from booking through fulfillment&mdash;to support timely and efficient execution.
 </li>
 <li>
 Track backlog (BL) and reduce overdue BLs through proactive follow-up with factories, planners, and logistics teams, ensuring readiness and prioritization of pending orders.
 </li>
 <li>
 Monitor Red-light SLA performance, identifying aged or stalled orders and driving cross-functional actions to resolve blockers and restore flow.
 </li>
 <li>
 Ensure clean and timely invoicing by monitoring the Invoicing SLA, resolving documentation gaps or data inconsistencies, and partnering with the Finance and Customer Service teams to maintain a high standard of invoice accuracy.
 
 
 </li>
 </ul>
 
 System &amp; Process Optimization:
 
 
 
 <ul>
 <li>
 Drive accuracy in system updates (shipment dates, GRNs, FCRs) and maintain audit-ready records
 </li>
 <li>
 Support continuous process improvements by identifying gaps and proposing automation or efficiency initiatives
 </li>
 <li>
 Partner with cross-functional teams to implement preventive controls that reduce recurring customer complaints and ensure a consistent order-to-cash experience
 </li>
 <li>
 Proactively coordinating with internal teams to meet customer expectations and resolve any order-related issues promptly
 </li>
 <li>
 Participate in strategic discussions about order prioritization, critical customer requirements, and fulfillment constraints
 </li>
 <li>
 Manage the Late Reason Code (LRC) process by supervising key metrics and creating action plans to address issues.
 </li>
 <li>
 Manage and own the sales POR of the respective accounts, ensuring effective communication between sales and order management teams.
 </li>
 <li>
 Managing customer communication on the requirements related to LC and CAD to ensure seamless execution
 
 
 </li>
 </ul>
 
 Compliance, Finance &amp; Dispute Resolution
 
 
 
 <ul>
 <li>
 Collaborate closely with the Finance team to identify and resolve credit-related issues preventing order processing or shipment
 </li>
 <li>
 Adhere to customer-specific requirements and standards, ensuring compliance with local and international trade regulations
 </li>
 <li>
 Address customer complaints (e.g., goodwill orders) with a focus on root cause analysis and driving resolution through internal coordination
 </li>
 <li>
 Effectively manage and resolve disputes that arise during the order fulfillment process.
 
 
 </li>
 </ul>
 
 Who you are?
 
 
 
 <ul>
 <li>
 Customer focus
 </li>
 <li>
 Committed: They are focused on achieving outcomes, overcoming obstacles, and pushing the team toward performance goals through hands-on leadership and decisive action.
 </li>
 <li>
 Problem Solving:
 
 
 </li>
 </ul>
 
 For this Role, You Will Need:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 3&ndash;5 years experience in order management, supply chain, or customer operations
 </li>
 <li>
 Experience managing operations for French-speaking African countries and Other Africa is a strong advantage
 </li>
 <li>
 Proficient in Excel and data analytics tools to interpret operational metrics and propose actions
 
 
 </li>
 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
 <ul>
 <li>
 Proficiency in ERP systems (e.g. Oracle) and CRM tools
 </li>
 <li>
 Strong understanding of export documentation (e.g., Form M, LC, CAD, bank domiciliation, FCRs, GRNs)
 </li>
 <li>
 Solid grasp of Order to Cash (O2C) processes and critical metric tracking (OA SLA, Red-light SLA, Backlog, Invoicing SLA, LRC, POR)
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You!
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family&rsquo;s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
 
 
 Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training
 
 .
 
 
 
 Adhere to Health, Safety &amp; Environment policies as laid by the organization.
</div>

TAT IT Technolgies

<div>
 
 We have an urgent requirement for Digital Analyst--in Insurance Domain , for our client in Dubai
 
 
 
 At our multinational customer, we&rsquo;re passionate about helping achieve their ultimate potential. Our customers are curious and action-oriented,
 
 
 always striving to improve themselves and those around them. We&rsquo;re active listeners working to ensure understanding and problem solvers developing innovative solutions.
 
 
 If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
 
 
 
 Purpose of the role
 
 
 
 As a Digital Analyst, you will act as a bridge between an organization's business needs and its digital capabilities, facilitating communication and enabling improvements in
 
 
 business processes and systems. You will be responsible for collaborating with the product owner and business to support, ideate, design, prototype, and implement end
 
 
 to-end solutions that address real, unmet needs and challenges.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Research and analyze market trends, emerging technologies, and competitive landscape to identify opportunities for digital innovation.
 </li>
 <li>
 Tailor and implement specific initiatives to drive adoption and enable the digital transformation of the organization.
 </li>
 <li>
 Embed digital tools across the organization to resolve pain points &amp; capitalize on digital transformation opportunities of the services.
 </li>
 <li>
 Support transformation programs with a focus on client experience, business process and data, leveraging the transformative power of digital technology to deliver customer value and business improvements.
 </li>
 <li>
 Work with cross-functional teams to conceptualize, develop, and launch innovative digital products, services, and solutions.
 </li>
 <li>
 Conduct thorough analysis of existing practices, processes, and systems to identify areas for improvement.
 </li>
 <li>
 Collaborate with stakeholders to gather and document business requirements for digital initiatives
 </li>
 <li>
 Develop comprehensive test plans and test cases for policy servicing features. Participate in test case execution, providing subject matter expertise and ensuring that test cases align with business requirements.
 </li>
 <li>
 Drive the adoption of agile methodologies and best practices to accelerate digital innovation delivery.
 </li>
 <li>
 Collaborate with business units and support with ML and Analytics use case roll outs for different businesses in various offices enabling data-driven decision
 
 
 </li>
 </ul>
 making.
 
 
 <ul>
 <li>
 Monitor, evaluate, and communicate the progress and the performance of digital innovation initiatives against defined KPIs and make recommendations for continuous improvement.
 </li>
 <li>
 Identify, report, and track defects, working closely with the development team to
 
 
 </li>
 </ul>
 ensure timely resolution.
 
 
 
 Experience
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Academic background in Operations/ Engineering/ Technology
 </li>
 <li>
 At least 5 years of experience in digital analytics, project coordination, or a related role.
 </li>
 <li>
 Understanding of digital product development processes.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Project or program management
 </li>
 <li>
 Knowledge and experience working with Python, Java, and SQL.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Experience working within an agile development environment.
 </li>
 <li>
 Strong analytical skills and proficiency with analytics tools (e.g., Google Analytics, Adobe Analytics).
 </li>
 <li>
 Proficiency in project management tools (JIRA, Confluence, MS Project, other planning tools).
 </li>
 <li>
 Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
 
 
 </li>
 </ul>
 Skills: digital,insurance,"digital analyst"
</div>

Digital Analyst--in Insurance Domain

Converge

<div>
 
 
 The Client:
 
 
 
 Our client is a leading FMCG brand in Dubai. As they continue to strengthen their supply chain operations, they are looking for a motivated
 
 Procurement Analyst
 
 to support their indirect procurement activities.
 
 
 
 
 
 
 The Role:
 
 
 
 As a Procurement Analyst, you will assist the Procurement Manager in day-to-day procurement tasks, reporting, and analysis. This is a great opportunity for fresh graduates or early-career professionals to build a strong foundation in procurement and supply chain within the FMCG sector.
 
 <ul>
 <li>
 Support the Procurement Manager in indirect procurement activities.
 </li>
 <li>
 Maintain and update supplier data and procurement records.
 </li>
 <li>
 Prepare reports, dashboards, and analysis to support decision-making.
 </li>
 <li>
 Conduct market research to identify suppliers, price trends, and cost-saving opportunities.
 </li>
 <li>
 Track purchase orders and follow up on deliveries.
 </li>
 <li>
 Assist in process improvement initiatives within the procurement function.
 </li>
 </ul>
 
 
 
 
 
 The Ideal Candidate:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Business, Supply Chain, or a related field.
 </li>
 <li>
 1&ndash;2 years of experience in procurement, supply chain, or a related analytical role.
 </li>
 <li>
 Fluent command of English.
 </li>
 <li>
 Strong analytical, reporting, and Excel skills (formulas, analysis, dashboards).
 </li>
 <li>
 Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and Power BI.
 </li>
 <li>
 Strong customer service, communication, and interpersonal skills.
 </li>
 <li>
 Attention to detail, good planning, and organization skills.
 </li>
 <li>
 Ability to handle multiple tasks, prioritize effectively, and work to deadlines.
 </li>
 <li>
 Proactive, solution-oriented, and eager to learn.
 </li>
 </ul>
</div>

Procurement Analyst

Explore 7831+ Customer experience analyst in Dubai this September. Find roles across top companies and apply now to boost your career.

7831 customer experience analyst jobs IN Dubai

Sr Business Analyst - Digital Customer Experience

CX Analyst

Business Analyst - UAE Nationals , CX Product

Customer Order Execution Analyst - French Speaking

Customer Order Execution Analyst - French Speaking

Digital Analyst--in Insurance Domain

Procurement Analyst