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Ceenex Global LLC

<div>
 
 🌟 We're Hiring: Sr Business Analyst - Digital Customer Experience! 🌟
 
 
 
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.
 
 
 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.
 
 
 
 📍 Location:
 
 Dubai, United Arab Emirates
 
 
 
 ⏰ Work Mode:
 
 Work From Office
 
 
 
 💼 Role:
 
 Sr Business Analyst - Digital Customer Experience
 
 
 Salary - 22000 AED + Benefits (Negotiable)
 
 
 Experience - 5 to 15 years
 
 
 
 What You'll Do
 
 
 
 
 Requirements Gathering &amp; Analysis
 
 
 
 
 
 Digital Product Support
 
 
 
 
 
 
 
 Guest Experience &amp; Journey Mapping
 
 
 
 
 
 
 
 
 Stakeholder Collaboration &amp; Communication
 
 
 
 
 
 
 
 
 Insight Reporting and Continuous Improvement
 
 
 
 
 
 
 Skills, Tools, And Systems Experience
 
 
 
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms
 
 
 Experience in Agile methodologies
 
 
 
 Core Activities Experience
 
 
 
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement
 </li>
 <li>
 Creates Business cases.
 </li>
 <li>
 Agile process
 </li>
 <li>
 B2C Implementation
 
 
 </li>
 </ul>
 Ready to make an impact? 🚀 Apply now and join us on this exciting journey!
</div>

Sr Business Analyst - Digital Customer Experience

We're Hiring: Sr Business Analyst - Digital Customer Experience! The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.Location: Dubai, United Arab Emirates Work Mode: Work From Office Role: Sr Business Analyst - Digital Customer ExperienceSalary - 22000 AED + Benefits (Negotiable)Experience - 5 to 15 yearsWhat You'll Do:Requirements Gathering &amp; AnalysisDigital Product SupportGuest Experience &amp; Journey MappingStakeholder Collaboration &amp; CommunicationInsight Reporting and Continuous ImprovementSkills, Tools, and Systems Experience:Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platformsExperience in Agile methodologiesCore Activities Experience:Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.Skills:&middot; Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement&middot; Creates Business cases.&middot; Agile process&middot; B2C ImplementationReady to make an impact? Apply now and join us on this exciting journey!Job Type: Full-timePay: AED20,000.00 - AED22,000.00 per month

Sr. Business Analyst -Digital Customer Experience

Tap Growth ai

Transguard Workforce Solutions

<div>
 
 Transguard Workforce Solutions is the UAE&rsquo;s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
 
 
 We are currently recruiting for an
 
 Analyst - Digital Customer Experience
 
 for our client to be based out of their Dubai office.
 
 
 
 
 
 
 Job Purpose :
 
 
 
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-toend guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analysing requirements, identifying process improvements and supporting the successful delivery of our digital products and services. Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centred, strategically aligned and operationally viable.
 
 
 
 
 
 
 Job Responsibilities :
 
 
 
 
 
 
 &bull; Collaborate with product owners, stakeholders and users to gather business and functional requirements.
 
 
 &bull; Conduct discovery sessions, workshops and interviews to understand user needs and pain points. &bull; Elicit, analyze, and document functional and non-functional requirements
 
 
 &bull; Translate insights into user stories, acceptance criteria and process flows.
 
 
 &bull; Validate requirements against business objectives and customer experience principles.
 
 
 &bull; Collaborate with digital, product, data, and technical teams to shape solution designs
 
 
 &bull; Participate in design workshops, prototyping sessions, and backlog grooming
 
 
 &bull; Document current (&ldquo;as-is&rdquo;) and target (&ldquo;to-be&rdquo;) business processes using standard tools
 
 
 &bull; Identify opportunities for digital enablement, process automation, or data-driven improvements
 
 
 &bull; Support digital product teams in backlog prioritisation, sprint planning and refinement.
 
 
 &bull; Clarify requirements for designers and developers throughout the delivery lifecycle.
 
 
 &bull; Help prioritise features based on business value, technical complexity and user need.
 
 
 &bull; Ensure traceability of requirements and manage scope alignment across the project lifecycle
 
 
 &bull; Support User Acceptance Testing (UAT) by defining test cases and validating outcome
 
 
 &bull; Map current and future state customer journeys across digital channels.
 
 
 &bull; Identify gaps, inefficiencies or opportunities to enhance the digital guest experience.
 
 
 &bull; Work with UX designers to ensure solutions align with user expectations and accessibility standards.
 
 
 &bull; Advocate for human-centered design and consistency across touchpoints (e.g. app, web, kiosk).
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience.
 </li>
 <li>
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms Experience in Agile methodologies
 </li>
 <li>
 Core Activities Experience: Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication.
 </li>
 </ul>
</div>

Senior Analyst - Digital Customer Experience

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 UAE
 
 
 
 
 Description
 
 
 
 About the role
 
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
 
 
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
 
 
 
 
 
 Key Responsibilities
 
 
 
 Process Optimization:
 <ul>
 <li>
 Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
 </li>
 <li>
 Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
 </li>
 <li>
 Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
 </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
 <li>
 Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
 </li>
 <li>
 Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
 </li>
 <li>
 Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
 </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
 <li>
 Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
 </li>
 <li>
 Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 
 Education:
 
 
 
 
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
 
 
 
 Experience:
 
 <ul>
 <li>
 Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
 </li>
 <li>
 Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
 </li>
 </ul>
 
 
 Technical Skills:
 
 <ul>
 <li>
 Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
 </li>
 <li>
 Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
 </li>
 <li>
 Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
 </li>
 </ul>
 
 
 Soft Skills:
 
 <ul>
 <li>
 Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
 </li>
 <li>
 Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
 </li>
 <li>
 Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
 
 </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>

Process Analyst, Customer Experience

talabat

<div>
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner.
 
 
 
 Job Description
 
 
 
 As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.
 
 
 This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment.
 
 
 Extract, transform, and analyze data
 
 
 <ul>
 <li>
 Write efficient SQL queries to pull and clean large datasets across multiple sources
 </li>
 <li>
 Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI
 </li>
 <li>
 High comfort with Excel / Gsheets for problems requiring quick ad hoc analysis
 </li>
 <li>
 Maintain data hygiene and ensure consistency across reporting layers
 
 
 </li>
 </ul>
 Identify CX gaps and improvement areas
 
 
 <ul>
 <li>
 Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities
 </li>
 <li>
 Ability to help define key success and guard-rail metrics for specific outcomes
 </li>
 <li>
 Proactively surface anomalies, trends, and emerging pain points before they escalate
 
 
 </li>
 </ul>
 Deliver structured insights that are actionable
 
 
 <ul>
 <li>
 Package analysis into clear business narratives tailored to cross-functional stakeholders
 </li>
 <li>
 Prioritize recommendations based on customer impact and business feasibility
 </li>
 <li>
 Collaborate with Product, Ops, and Customer Support to shape priorities based on insights
 
 
 </li>
 </ul>
 Track and report CX performance
 
 
 <ul>
 <li>
 Maintain a regular reporting cadence on key CX KPIs
 </li>
 <li>
 Regularly update and present insights on metric performance, fluctuations, and variances to stakeholders
 </li>
 <li>
 Support the development of new CX and operational KPIs, working closely with senior analysts and leadership teams
 </li>
 <li>
 Evaluate trends at a regional and country level to inform strategic reviews
 </li>
 <li>
 Agility without compromising on depth
 </li>
 <li>
 Deliver high-quality outputs within tight timelines amidst evolving business priorities
 </li>
 <li>
 Balance long-term projects with short-term diagnostics and stakeholder asks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 to 4 years of experience in analytics, ideally from tech ecosystems
 </li>
 <li>
 Strong SQL skills and hands-on experience with BI tools like Looker, PowerBI, or Tableau
 </li>
 <li>
 High proficiency in Excel and Google Sheets for quick analysis and reporting
 </li>
 <li>
 Ability to break down ambiguous problems, map journeys, and run root cause analyses
 </li>
 <li>
 Proactive in spotting trends, gaps, and improvement areas without being prompted
 </li>
 <li>
 Clear communicator who can simplify complex data for non-technical stakeholders
 </li>
 <li>
 Fast, independent working style with strong attention to detail
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 As part of the talabat team:
 
 
 <ul>
 <li>
 You have the opportunity to be based in our specially designed collaborative work space in City Walk.
 </li>
 <li>
 You will also experience exciting opportunities for professional and personal growth and recognition.
 </li>
 <li>
 Monthly talabat credit to spend in the app, however you want
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.
 </li>
 <li>
 Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
 </li>
 <li>
 Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door
 </li>
 <li>
 Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!
 </li>
 <li>
 Sponsored healthcare and gym membership
 </li>
 </ul>
</div>

CX Analyst

Jaggaer

<div>Overview:
<div>
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. 
 
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com 
 
The GCC Analyst will provide high-quality customer support by managing, analyzing, and resolving technical and functional issues within Jaggaer solutions. Acting as the first line of defense for our customers and suppliers, the GCC Analyst ensures timely resolutions, adherence to SLAs, and continuous improvement of the support process.</div>
Principal Responsibilities:
<ul><li>Customer Support &amp; Case Management:</li><li>Manage incoming support tickets from customers, suppliers, and internal teams.</li><li>Investigate and resolve functional and technical issues related to Jaggaer solutions.</li><li>Escalate complex issues to product or engineering teams when necessary.</li><li>Technical Troubleshooting:</li><li>Perform root cause analysis of system errors, configuration issues, and integration challenges.</li><li>Support data migrations, API troubleshooting, and custom configuration requests.</li><li>Validate product fixes and releases where required.</li><li>Customer Communication:</li><li>Act as the primary contact for customers throughout the case lifecycle.</li><li>Provide timely updates and manage expectations in line with SLAs.</li><li>Translate technical issues into clear and simple explanations for non-technical users.</li><li>Collaboration &amp; Process Improvement:</li><li>Collaborate with cross-functional teams (Product, QA, Development, Infrastructure).</li><li>Contribute to the knowledge base, FAQs, and documentation to improve self-service.</li><li>Identify recurring issues and propose process/product improvements.</li><li>Compliance &amp; Quality:</li><li>Ensure all case documentation is accurate, complete, and compliant with internal standards.</li><li>Adhere to SLA requirements, internal policies, and data security protocols.</li></ul>
Position Requirements:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or related field.</li><li>1&ndash;3 years&rsquo; experience in technical or customer support, preferably in SaaS or enterprise software.</li><li>Strong problem-solving and analytical skills with attention to detail.</li><li>Familiarity with enterprise systems, APIs, integrations, and data management is a plus.</li><li>Excellent written and spoken communication skills in English and Arabic.
</li><li>Ability to work under pressure, manage multiple cases, and prioritize effectively.</li><li>Team player with a strong customer service orientation.</li></ul><div></div><div> 
Key Performance Indicators (KPIs) 
<ul><li>SLA adherence (response and resolution times)</li><li>Customer satisfaction (CSAT/NPS scores)</li><li>First-time resolution rate</li><li>Quality and accuracy of documentation</li><li>Contribution to knowledge base and process improvements</li></ul></div><div></div><div> 
What We Offer: 
At JAGGAER you&rsquo;ll find great benefits, empowering culture, flexible work environment, much more!</div><div></div><div> 
Apply now and be part of our success!</div><div></div><div> 
Our Values - T.E.A.M 
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them&ndash;the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.</div><div><ul><li> 
Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together&mdash;with customers, teammates, and partners.</li><li>Entrepreneurial Spirit &ndash; Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth</li><li>Accountability &ndash; Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere</li><li>Metrics-Driven Results &ndash; Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we&rsquo;re delivering real impact.</li></ul></div></div>

Global Customer Care Analyst

Explore 9732+ Customer experience analyst in Dubai this December. Find roles across top companies and apply now to boost your career.

9732 customer experience analyst jobs IN Dubai

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Global Customer Care Analyst