associate customer service specialist Jobs in Cairo

associate customer service specialist

customer experience representative Jobs in Cairo

customer experience representative

customer service consultant Jobs in Cairo

customer service consultant

customer service manager

customer success account manager Jobs in Cairo

customer success account manager

customer experience associate

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
 
 
 As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
 
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 Yes
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, SAP SuccessFactors ECP - Associate

PepsiCo

<div>
 
 Overview
 
 
 
 People Experience &amp; Operations Sr. Associate (Employee Services) role acts as the first line of support for HR-related queries, ensuring efficient service delivery, process optimization, and compliance across all HR operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary contact for HR queries, ensuring timely resolution or appropriate redirection.
 </li>
 <li>
 Log and manage employee inquiries using the ticketing system (e.g., SNOW).
 </li>
 <li>
 Triage tickets to relevant HR teams and monitor resolution timelines.
 </li>
 <li>
 Identify and implement process improvements and automation opportunities.
 </li>
 <li>
 Track and report recurring issues, providing insights and recommendations.
 </li>
 <li>
 Maximize first-call resolution to reduce escalations.
 </li>
 <li>
 Prepare weekly and monthly reports on call center performance and activities.
 </li>
 <li>
 Advise employees on HR policies, entitlements, and procedures.
 </li>
 <li>
 Ensure service delivery meets defined SLAs and KPIs.
 </li>
 <li>
 Support onboarding, training, and documentation for HR team members.
 </li>
 <li>
 Generate and manage attendance reports (e.g., overtime, absences, penalties).
 </li>
 <li>
 Ensure accurate payroll integration for attendance-related transactions.
 </li>
 <li>
 Issue disciplinary letters and maintain documentation.
 </li>
 <li>
 Troubleshot payroll issues for Level 5 employees.
 </li>
 <li>
 Process vendor invoices and monitor payment status.
 </li>
 <li>
 Manage Talent Acquisition applications for Level 3 roles.
 </li>
 <li>
 Handle ID card issuance, replacements, and deactivations.
 </li>
 <li>
 Issue HR letters and conduct exit interviews for Level 3 employees.
 </li>
 <li>
 Analyze exit interview data to support strategic HR decisions.
 </li>
 <li>
 Execute monthly closing amendments accurately and on time.
 </li>
 <li>
 Manage SMS communication tools, including approvals and credit tracking.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management experience
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Very good English language skills
 </li>
 <li>
 Very good command of MS office and its applications
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Demonstrated track record of strong service delivery
 </li>
 <li>
 Stakeholder management and empathy
 </li>
 <li>
 Ability to priorities and identify potential issues prior to escalations
 </li>
 </ul>
</div>

People Experience and Operations Senior Associate (Service Center)

Tabby | تابي

<div>
 
 
 Department:
 
 People Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview:
 
 
 
 To support and execute HR operational processes efficiently and accurately across the employee lifecycle, ensuring a smooth experience for employees from onboarding to offboarding while maintaining compliance with internal policies and local labor and social insurance regulations.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Manage the onboarding and offboarding processes end-to-end, including documentation, system access, coordination with internal teams, and ensuring a smooth employee transition experience.
 </li>
 <li>
 Handle all employment documentation and updates, including contracts, contract renewals, employee status changes, and official HR letters (salary, employment, bank, visa support, etc.).
 </li>
 <li>
 Administer and follow up on social insurance processes (Form 1 and Form 6), ensuring timely registration and removal, compliance with legal obligations, and maintaining proper documentation.
 </li>
 <li>
 Oversee the medical insurance process including employee enrollments, dependents&rsquo; updates, claims follow-up, and regular coordination with the insurance provider.
 </li>
 <li>
 Maintain and update employee records in both physical and digital formats, ensuring data accuracy, consistency, and confidentiality.
 </li>
 <li>
 Monitor and manage employee leave balances, and address related inquiries in coordination with relevant stakeholders.
 </li>
 <li>
 Respond to ad-hoc HR operational needs, support internal audits and reporting, and contribute to process improvement initiatives to enhance efficiency and employee experience.
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 1&ndash;2 years of HR experience, preferably with a focus on HR operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or a related field.
 </li>
 <li>
 Proficient Knowledge of labor laws and regulations.
 </li>
 <li>
 Strong interpersonal and emotional intelligence skills.
 </li>
 <li>
 Excellent communication (written and verbal), documentation, and problem-solving abilities.
 </li>
 <li>
 Highly organized with attention to detail and strong follow-up skills.
 </li>
 <li>
 Ability to work in a fast-paced, collaborative environment while maintaining a people-first approach.
 
 
 
 </li>
 </ul>
</div>

People Experience Associate

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales - Cairo Airport Duty Free

Consultant - Sales Management - Cairo Airport Duty Free

Explore 1103+ Customer experience associate in Cairo this December. Find roles across top companies and apply now to boost your career.

1103 customer experience associate jobs IN Cairo

ETIC, SAP SuccessFactors ECP - Associate

People Experience and Operations Senior Associate (Service Center)

People Experience and Operations Senior Associate (Service Center)

People Experience Associate

People Experience Associate

Consultant - Sales - Cairo Airport Duty Free

Consultant - Sales Management - Cairo Airport Duty Free