customer experience coordinator - chicago, il (lincoln park) Jobs in Chicago

customer experience coordinator - chicago, il (lincoln park)

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customer experience coordinator

<div>
 
 Position Description
 
 
 Position: Coordinator, Customer Experience
 
 
 Reports To: Director, Membership Development and Engagement
 
 
 
 
 
 ABOUT DRI
 
 
 DRI is the leading organization of defense attorneys and in-house counsel. Membership in DRI provides access to resources and tools for attorneys who strive to provide high-quality, balanced, and excellent service to their clients and corporations. DRI is host to 29 substantive committees whose focus is to develop ongoing and critical dialogue about areas of practice. DRI provides access to resources and tools to grow your practice &ndash; members can search a database of more than 65,000 experts, attend renowned CLE seminars, conferences and webcasts, network with 16,000+ like-minded defense practitioners and more.
 
 
 
 
 
 POSITION SUMMARY
 
 
 The Customer Experience Coordinator is a customer-centric, proactive, detail-oriented team player who is committed to providing top-notch customer service for our members and customers.
 
 
 This position is ideal for a dedicated professional with strong organizational, time management and interpersonal skills, who thrives in a dynamic environment and is passionate about enhancing member and customer satisfaction. The Coordinator will manage member interactions, coordinate services, and contribute to the overall success of DRI&rsquo;s initiatives and programs.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 Key duties and responsibilities include, but are not limited to:
 
 
 &bull;Act as the first point of contact for members and customers, addressing inquiries, concerns, and requests that come in through the DRI Customer Service line, email and fax with professionalism and efficiency.
 
 
 &bull;Serve as a subject matter expert on all things DRI, providing detailed information about DRI&rsquo;s programs, events, and membership benefits to current and prospective members. This will include, but is not limited to, the following areas: membership, membership join/renewal, record updates, seminar information, and assisting with program registration.
 
 
 &bull;Assist members and customers with all inquiries whether over the phone, fax or email.
 
 
 &bull;Assess member inquiries and coordinate access to DRI&rsquo;s resources and services, ensuring timely and
 
 
 effective support.
 
 
 &bull;Collaborate with internal departments to facilitate service delivery and resolve any issues or challenges
 
 
 that may arise.
 
 
 &bull;Maintain accurate records of member interactions and services provided, ensuring adherence to confidentiality and data protection standards.
 
 
 &bull;Assist with membership, company and firm record clean-up to ensure an accurate database
 
 
 &bull;Provide regular feedback to leadership on member needs and requests that can lead to improved customer experience.
 
 
 &bull;Support the DRI Career Center by handling customer inquiries and following up with current and potential job posters.
 
 
 &bull;Maintain departmental resources pertaining to customer service Q&amp;A of frequently asked questions.
 
 
 &bull;Perform additional administrative tasks as needed to support the smooth operation of the Membership team.
 
 
 
 
 
 QUALIFICATIONS
 
 
 &bull;At least 2 years of experience in customer service, member support, or administrative role preferred.
 
 
 &bull;Bachelor&rsquo;s degree in business administration, communications, or a related field is a plus.
 
 
 &bull;Familiarity with professional associations or legal industry environments is a plus.
 
 
 &bull;Excellent communication skills for both internal and external interactions, including written and verbal communication.
 
 
 &bull;Ability to engage effectively with a diverse group of members and stakeholders.
 
 
 &bull;Strong organizational and problem-solving abilities, with attention to detail and accuracy.
 
 
 &bull;Ability to multitask, prioritize and manage time effectively
 
 
 &bull;Proficiency in Microsoft Office Suite.
 
 
 
 
 
 WORKING CONDITIONS
 
 
 &bull;This position works 37.5 hours per week Monday through Friday around core business hours
 
 
 &bull;Prolonged periods of sitting at a desk, answering phones and working on a computer
 
 
 &bull;Must be able to lift 15 pounds at times
 
 
 
 
 
 EQUAL OPPORTUNITY EMPLOYER
 
 
 DRI provides equal employment opportunity without regard to race, color, creed, gender and gender identity or expression, age, mental or physical disability, medical condition, including pregnancy and childbirth, religion, national origin, marital status, sexual orientation, ancestry, genetic information, political belief or activity, veteran or military discharge status, or any other basis protected by local, state, or federal law and regulations under Title VII. The policy applies to all employment practices, including but not limited to recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.
 
 
 
 
 
 BENEFITS
 
 
 SALARY RANGE: $40,000 - $50,000
 
 
 &bull;Life Insurance
 
 
 &bull;Medical Insurance: PPO/HSA/HRA/HMO, Prescription Drug Program, and Prescription Drug Copay are available
 
 
 &bull;Dental Insurance
 
 
 &bull;Vision Insurance
 
 
 &bull;Short-Term and Long-Term Disability
 
 
 &bull;Employee Assistance Program
 
 
 &bull;Up to 15 vacation days per year, which accrue monthly
 
 
 &bull;Up to 12 sick days per year, which accrue monthly
 
 
 &bull;Up to two personal days per year
 
 
 &bull;401k w/ Employer Match
 
</div>

Customer Experience Coordinator

VEG ER for Pets

<div>
 
 WHO WE ARE
 
 
 
 VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
 
 
 
 TALENT + CULTURE AT VEG
 
 
 
 At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
 
 
 
 FOCUS
 
 
 
 The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
 
 
 
 WHO WE NEED
 
 
 
 A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
 
 
 
 WHAT YOU'LL DO
 
 
 
 
 Your Mission:
 
 Define the customer's experience through Service, Focus, and Participation.
 
 
 
 Service:
 
 
 
 <ul>
 <li>
 Answer incoming calls immediately and with a smile
 </li>
 <li>
 Manage incoming customer communications (email, text messages, phone calls)
 </li>
 <li>
 Record call information accurately such, as referring vet information
 </li>
 <li>
 Ensure phone calls get transferred to a doctor quickly for anything medically related
 </li>
 <li>
 Stand &amp; greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in
 </li>
 <li>
 Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks
 </li>
 <li>
 Offer them beverages or snacks, and find ways to deliver a unique and curated experience
 </li>
 <li>
 Listen to customers' needs with the intent to understand
 </li>
 <li>
 Take ownership of customer complaints, be empathetic, and work to resolve them quickly
 </li>
 <li>
 Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service
 </li>
 <li>
 Invite customers to provide feedback by completing a survey
 </li>
 <ul>
 <li>
 Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency
 </li>
 </ul>
 <li>
 Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion
 </li>
 <li>
 Accompany customers to the exit and thank them for trusting us with their pet's care
 </li>
 <li>
 Always find a creative way to say yes to our customer's needs
 
 </li>
 </ul>
 
 Focus:
 
 
 
 <ul>
 <li>
 Engage in conversations with customers while they are waiting
 </li>
 <li>
 Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team
 </li>
 <li>
 Update or provide feedback to the nurses and doctors about customers needs
 </li>
 <li>
 Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs
 </li>
 <li>
 Educate customers on end-of-life details such as cremation options
 </li>
 <li>
 Call/text customers 24 hours after their visit to follow up on their pet's care
 </li>
 <li>
 Ensure customers are invited to stay with their pet
 </li>
 <li>
 Initiate video chats between customers, their pet, and our team when they cannot be in the hospital
 
 
 </li>
 </ul>
 
 Participation:
 
 
 
 <ul>
 <li>
 Identify creative opportunities for customer participation in a valuable and safe way
 </li>
 <li>
 Celebrate and capture special moments, with permission from the customer
 </li>
 <li>
 Create a personalized experience for the customer and their pet
 
 
 </li>
 </ul>
 
 WHAT YOU'LL NEED:
 
 
 
 <ul>
 <li>
 2+ years of experience in a customer service role
 </li>
 <li>
 Advanced proficiency in computer programs and practice management software
 </li>
 <li>
 Highly organized with strong attention to detail
 </li>
 <li>
 Ability to communicate with anyone and everyone
 </li>
 <li>
 Strong multitasking skills
 </li>
 <li>
 High emotional intelligence. You can 'read a room' and plan and act accordingly
 </li>
 <li>
 Adaptable and amenable in 'high stakes' environments
 </li>
 <li>
 A natural people pleaser
 </li>
 <li>
 Must present yourself with a professional and approachable demeanor
 
 
 </li>
 </ul>
 
 WHY YOU SHOULD CHOOSE US
 
 
 
 Because emergency is all we do, so we do it best! We also offer:
 
 
 <ul>
 <li>
 Industry-leading&zwnj; &zwnj;compensation&zwnj; &zwnj;
 </li>
 <li>
 401K w/ company match
 </li>
 <li>
 Health, Vision, and Dental Insurance
 </li>
 <li>
 Paid parental leave - 10 weeks of paid leave at 100% of regular salary
 </li>
 <li>
 Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!
 </li>
 <li>
 Flexible work schedules for a true work-life balance
 </li>
 <li>
 Something new every day - you'll never be bored in emergency medicine
 </li>
 <li>
 We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
 </li>
 <li>
 Generous employee pet discount
 </li>
 <li>
 Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
 </li>
 <li>
 Referral rewards - tell your friends why they should come work for VEG too!
 
 
 </li>
 </ul>
 VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
</div>

Customer Experience Coordinator - Chicago, IL (Lincoln Park)

Destination Knot | Destination Wedding Careers & Travel Business Opportunities

<div>
 
 Title: Adventure Coordinator
 
 
 
 Job Type:
 
 Full-time / Part-time / Remote
 
 
 
 Location:
 
 Remote (Work from Home)
 
 
 
 About Us:
 
 
 At Destination Knot, we specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries.
 
 
 
 Job Summary:
 
 
 We are looking for a detail-oriented and customer-focused
 
 Adventure Coordinator
 
 to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients&rsquo; preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms
 </li>
 <li>
 Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements
 </li>
 <li>
 Process bookings and payments while ensuring accuracy and compliance with company policies
 </li>
 <li>
 Maintain strong relationships with clients by offering personalized service and follow-ups
 </li>
 <li>
 Stay updated on cruise line promotions, policies, and travel regulations
 </li>
 <li>
 Collaborate with cruise partners to secure the best deals and exclusive perks for clients
 </li>
 <li>
 Address client concerns and troubleshoot any booking-related issues professionally
 </li>
 <li>
 Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous experience in travel sales, reservations, or customer service (preferred but not required)
 </li>
 <li>
 Strong knowledge of cruise lines, destinations, and travel industry trends
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to multitask and manage multiple bookings efficiently
 </li>
 <li>
 Sales-oriented mindset with a passion for helping clients plan memorable vacations
 </li>
 <li>
 Proficiency with online booking systems, CRM software, and Microsoft Office Suite
 </li>
 <li>
 Self-motivated and able to work independently in a remote environment
 </li>
 <li>
 Certification in travel or cruise industry (e.g., CLIA certification) is a plus
 
 
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Flexible work schedule with remote opportunities
 </li>
 <li>
 Exclusive travel discounts and industry perks
 </li>
 <li>
 Ongoing training and professional development
 </li>
 <li>
 Career growth opportunities within the company
 
 
 
 
 
 </li>
 </ul>
 
 How to Apply:
 
 
 If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today by submitting your resume and a brief cover letter outlining your relevant experience and enthusiasm for the role.
</div>

Adventure Coordinator | Remote

New Life Covenant church SE

<div><h4 class="jobSectionHeader">Title: Teen/Youth Division Coordinator</h4>
Department: Family Division

Reports to: Teen/Youth Director

FLSA Status: Part-time position with potential for full-time employment based on organizational needs and performance

________________________________________
<h4 class="jobSectionHeader">
About the Role</h4>
The Identity Coordinator is responsible for providing administrative and operations support to the Teen Ministry. This role keeps everything running smoothly&mdash;assisting with planning events, supporting leaders, connecting with families, and making sure teens feel seen, valued, and inspired. You&rsquo;ll blend organization with creativity, structure with energy, and administration with heart.

________________________________________

Why This Role Is Important

At New Life Covenant Church S.E., we believe every young person has incredible potential. We aim to create safe, vibrant spaces where teens can be themselves, build meaningful relationships, grow in their faith, and step boldly into their future.

________________________________________

What You&rsquo;ll Do
<h4 class="jobSectionHeader">
Administrative Coordination</h4><ul><li>
Answers, screens, and forwards any incoming phone calls while providing basic information when needed.</li><li>
Greets and directs visitors in a professional, friendly, and hospitable manner while exemplifying the culture of New Life Southeast in all interactions.</li><li>
Monitor general email and voicemail boxes for the Teen/Youth Division.</li><li>
Respond to inquiries promptly. Direct and refer to appropriate individuals. Follow up as required.</li><li>
Schedule and confirm meeting &amp;/event space within the New Life campus for ministry requests.</li><li>
Submit check requests and orders for approvals and payments.</li><li>
Create presentations</li><li>
Order and maintain supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.</li><li>
Perform various administrative tasks in support of the Identity Director and youth leadership within this division.</li><li>
Assist with special projects</li></ul><h4 class="jobSectionHeader">
Connect the Dots</h4><ul><li>
Assist in building bridges between teens, families, schools, and the wider community.</li><li>
Assist in keeping parents in the loop and strengthening relationships that support teen success.</li></ul><h4 class="jobSectionHeader">
Keep Things Running</h4><ul><li>
Manage program calendars, budgets, and resources with excellence.</li><li>
Ensure programs are safe, inclusive, and aligned with our mission.</li><li>
Help design and organize programs that meet teens where they are&mdash;academically, socially, and spiritually.</li><li>
Make sure events, retreats, and weekly gatherings are meaningful, fun, and wellexecuted.</li><li>
All Other Duties As Assigned</li></ul>
________________________________________
<h4 class="jobSectionHeader">
What We&rsquo;re Looking For</h4><ul><li>
A passion for walking alongside teens in an urban setting.</li><li>
2+ years of youth work, ministry, education, or nonprofit experience.</li><li>
Strong organizational skills (you love a good checklist but can flex when plans change).</li><li>
Great communicator with teens, parents, and partners alike.</li><li>
Flexible schedule, including Sundays (required), some evenings, and weekends for events.</li><li>
Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Pages, Excel, and Outlook.</li><li>
Work well independently and in a team with a positive attitude, professional presence, and exceptional customer service.</li><li>
Demonstrate openness to new challenges and opportunities and continuous learning.</li><li>
Excellent interpersonal skills; ability to get along with diverse personalities; exhibits tact, professional attitude, maturity, and flexibility.</li></ul><h4 class="jobSectionHeader">
Education:</h4><ul><li>
High school Diploma; Assoc. degree or greater is highly preferred.</li></ul>
________________________________________
<h4 class="jobSectionHeader">
What It&rsquo;s Like Here</h4>
No two days are ever the same! One day you might be leading a planning session with volunteers, the next cheering on teens at a community event, and the next celebrating a milestone with families. Our environment is fast-paced, creative, and filled with laughter, music, and the energy of young people discovering their purpose.
<h4 class="jobSectionHeader">
About New Life Covenant Church SE</h4>
At New Life Covenant Southeast, we are all about God, all about people, and all about serving. We are committed to living a life rooted in faith, prayer, worship, and biblical teachings. Our core beliefs guide us in our mission to make disciples, change lives, and uphold God&rsquo;s Word. Our mission is to be a life-changing ministry reflecting the glory of God through worship, outreach, discipleship, and servanthood. Our vision is to be a multicultural, family-oriented, and cutting-edge ministry! Known for its dynamic worship, excellence in management and operations, Christ-like character of its members, and life-changing compassion for people of all backgrounds.</div>

Teen Division Coordinator

Chick-fil-A Restaurants

<div>Chick-fil-A Wrigleyville is looking for a vibrant, thorough Human Resources and Administrative professional to ensure our operations run smoothly, remain compliant, and will contribute to a healthy work culture as our business grows. We are looking for someone who is passionate about the Chick-fil-A brand, the frontline worker, and the hospitality industry. While this is an HR &amp; Administrative Role, guest service is at the heart of what we do - this position will require the individual to work in restaurant operations to supplement for full-time status. 
 
The HR &amp; Administrative Coordinator will be solely responsible for all HR and Administrative functions, systems, and processes throughout the business including but not limited to: employee compliance, payroll processing and management, accounts payable/receivable, and screening new candidates. 
Responsibilities:<ul><li>
Planning HR and Administrative activities weekly</li><li>
Setting, monitoring, and achieving HR targets</li><li>
Overseeing payroll function</li><li>
Ensuring company compliance with federal, state, and local legislation</li><li>
Ensuring full employee compliance with company policies and procedures</li><li>
Managing employee relations</li><li>
Managing recruiting, onboarding, and exit procedures</li><li>
Executing Mid-Month and End of Month financials</li><li>
Managing accounts payable/receivable</li><li>
Budget oversight and management</li></ul> 
Preferred Qualifications:<ul><li>
Bachelor's degree in Human Resources or Management</li><li>
2+ years in a similar role</li><li>
Previous Chick-fil-A experience</li></ul><h2 class="jobSectionHeader"> 
REQUIREMENTS</h2><ul><li>
Minimum 18+ years old</li><li>
Previous customer service experience</li><li>
Previous payroll and budget management experience</li><li>
Previous administrative experience</li><li>
Previous accounts receivable/payable management experience</li><li>
People leadership experience</li><li>
Previous talent recruiting and selection experience</li><li>
Proven ability to multitask</li><li>
Proven record of strategic thinking</li><li>
Must be able to be on feet for up to 8 hours at a time</li><li>
Able to make quick, effective decisions under pressure</li></ul> 
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that&rsquo;s all) to make Chick-fil-A Lemonade&reg;. It may not be the easy way, but it's the only way we know.</div>

HR & Administrative Coordinator

Attain

<div>About Attain

Built for consumers and companies, alike

In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset&mdash;their data&mdash;in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees. In exchange, they give permission to use their real-time data for research, insights and targeted advertising.

At Attain, your contribution will help us build a more equitable and efficient data sharing ecosystem&mdash;whether helping consumers access modern financial services or businesses leverage data to achieve better outcomes. You'll have the opportunity to work directly with hands-on leaders and mission-driven individuals everyday.

About the role

We're looking for a motivated Lifecycle Marketing Coordinator to join our growing team at Attain. In this entry-level role, you'll be responsible for the hands-on execution of lifecycle campaigns across email, push notifications, in-app messaging (IAM), and SMS for three of our consumer-facing applications. You'll gain exposure to a wide range of lifecycle strategies&mdash;from managing a large editorial calendar with continual testing, to optimizing campaigns for performance, to collaborating with creative and cross-functional teams.

Reporting to the Director of Lifecycle Marketing, this role is perfect for someone eager to learn lifecycle marketing from the ground up while developing technical skills in campaign building, A/B testing, segmentation, and optimization.

Preferred Qualifications
<ul>
<li>1+ year of experience in marketing role and/or internship as well as an eagerness to learn lifecycle marketing and improve customer experiences</li>
<li>Basic understanding of email marketing best practices (accessibility, client/device limitations, deliverability)</li>
<li>Data-driven mindset with interest in performance analysis and optimization</li>
<li>Creative, resourceful problem-solver with an entrepreneurial approach</li>
<li>Highly organized, detail-oriented, and able to manage deadlines and cross-team workflows</li>
<li>Flexible and adaptable in fast-paced environments</li>
<li>Familiarity with HTML/CSS a plus; experience with automation platforms (Braze, Iterable, Klaviyo, etc.) is a bonus</li>
</ul>
What a typical week might look like
<ul>
<li>Execute multi-channel campaigns (email, SMS, push, IAM, content cards) in Braze, using both drag-and-drop tools and Braze Liquid</li>
<li>Manage the editorial calendar to ensure timely campaign delivery</li>
<li>Set up A/B tests, analyze performance, and recommend optimizations</li>
<li>Collaborate with creative teams to ensure campaigns are accurate, on-brand, and visually engaging</li>
<li>Develop automated lifecycle campaigns, triggered messaging, and personalized customer journeys through segmentation</li>
<li>Maintain compliance with brand guidelines, accessibility standards, and industry best practices</li>
</ul>
We are excited to hear from you.

At Attain, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn't match every detail on the job description. If we don't see something that immediately fits, we will keep your resume on file for future opportunities.</div>

Lifecycle Marketing Coordinator

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.
We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly&mdash;either directly or by coordinating with other technicians&mdash;by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities: 
Technical Support:
<ul><li>Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.</li>
<li>Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.</li>
<li>Assist with system setups, hardware deployment, and software installations.</li>
<li>Perform password resets, account unlocks, and basic user account administration.</li>
<li>Maintain documentation of technical procedures and known issues.</li>
</ul>
Dispatch &amp; Coordination:
<ul><li>Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.</li>
<li>Act as the central coordinator for all Desktop Support operations&mdash;ensuring efficient resource allocation.</li>
<li>Follow up on open tickets to ensure resolution and customer satisfaction.</li>
<li>Escalate complex or high-priority issues to senior engineers or other IT teams as needed.</li>
<li>Track SLA compliance and keep stakeholders informed of ticket status and updates.</li>
<li>Create shift handover reports and maintain accurate logs of ongoing issues.</li>
</ul>
Requirements: 
Education &amp; Experience:
<ul><li>Associate or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field preferred.</li>
<li>1-2 years of hands-on experience in a desktop support or helpdesk environment.</li>
<li>Experience with dispatching or coordinating IT support is a strong plus.</li>
</ul>
Technical Skills:
<ul><li>Proficiency in supporting Windows and Mac OS environments.</li>
<li>Familiarity with Microsoft Active Directory, Exchange, and Office 365.</li>
<li>Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).</li>
<li>Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).</li>
</ul>
Preferred Certifications:
<ul><li>CompTIA A+, Network+, or Security+</li>
<li>Microsoft Certified: Modern Desktop Administrator Associate</li>
<li>ITIL Foundation (for process-oriented environments)</li>
</ul>
Work Conditions:
<ul><li>May include shift work, on-call rotation, or weekend support depending on business needs.</li>
<li>Combination of desk-based and floor support (if on-site).</li>
</ul>
What next? 
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com
What next?</div>

IT Desktop Support- Chicago, Illinois

Explore 245+ Customer experience coordinator in Chicago this September. Find roles across top companies and apply now to boost your career.