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customer experience crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Kalyon Construction Group

<div>
 
 
 About Us
 
 
 
 We are the first and largest Designer Outlet project of the country combined with a unique hybrid retail experience soon to open our door. Our objective is to redefine the shopping experience with top-tier designer brands and unparalleled customer service in a privileged location allowing us to attract million of local shoppers and international tourists, Our goal is to create an exclusive, engaging retail destination that attracts discerning shoppers and sets a new standard in outlet retail shopping in Istanbul
 
 
 
 Position Overview
 
 
 
 We are seeking a proactive and strategic Marketing Manager to lead all marketing initiatives from pre-opening through to ongoing operations. This role will be pivotal in building anticipation and excitement for the mall launch, establishing strong brand positioning in the market, and driving sustained customer engagement post-opening. Expertise in CRM and database marketing is essential to deliver targeted, data-driven campaigns that maximize customer acquisition and loyalty.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 <ul>
 <li>
 Develop and execute comprehensive pre-opening marketing plans to build brand awareness and excitement.
 </li>
 <li>
 Create targeted campaigns to attract potential shoppers, tenants, and media attention prior to launch.
 </li>
 <li>
 Coordinate launch events, grand opening promotions, and partnerships to ensure a strong market entry.
 </li>
 <li>
 Develop content and marketing collateral to support pre-opening sales and leasing efforts.
 </li>
 <li>
 Establish CRM database host, and develop smooth digital journey to implement CRM data capturing of various channels with segmented customer database.
 </li>
 </ul>
 
 
 Post-Opening Phase:
 
 
 <ul>
 <li>
 Lead ongoing marketing activities, including digital marketing, advertising, PR &amp; events, social contents, partnership and tenant collaborations.
 </li>
 <li>
 Utilize CRM and database marketing to design personalized customer journeys and loyalty programs.
 </li>
 <li>
 Analyze shopper behavior and campaign performance to continuously optimize marketing ROI.
 </li>
 <li>
 Manage marketing budget, vendors, and partnerships to maximize impact and efficiency.
 </li>
 <li>
 Lead and mentor the marketing team of minimm 3 deputies while fostering a culture of creativity and accountability.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum 8 years of marketing experience, ideally with exposure to retail, luxury brands, or Leading shopping malls.
 </li>
 <li>
 Proven success in launching new retail destinations or brands, especially with pre-opening marketing campaigns.
 </li>
 <li>
 Strong experience with CRM platforms and database marketing to develop targeted, data-driven campaigns.
 </li>
 <li>
 Rich connections in the partnership with airlines, hotels, corporations, and banks, etc will be a great plus.
 </li>
 </ul>
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Deep understanding of CRM tools (e.g., Salesforce, HubSpot) and data segmentation techniques.
 </li>
 <li>
 Ability to translate market research and customer data into actionable marketing strategies.
 </li>
 <li>
 Expertise in digital marketing channels including SEO, SEM, email marketing, and social media.
 </li>
 <li>
 Excellent project management skills, capable of handling multiple complex projects simultaneously.
 </li>
 <li>
 Strong communication and interpersonal skills for collaboration with tenants, agencies, and internal teams.
 </li>
 <li>
 Creativity and attention to detail to maintain a luxury brand image.
 </li>
 <li>
 Comfortable working in a fast-paced, dynamic environment with shifting priorities.
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 Experience in launching complicated Commercial Projects (Malls) and/or managing Luxury and International Brands
 </li>
 <li>
 Knowledge of loyalty programs, omnichannel marketing, and customer lifecycle management.
 </li>
 <li>
 Familiarity with event marketing and experiential retail strategies.
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be an essential part of this exciting launch of the most unique commercial project in the country.
 </li>
 <li>
 Opportunity to define the project&rsquo;s customer experience from the ground up and shape the strategy from conception to completion
 </li>
 <li>
 Work within an Internationally lead Team leading luxury brands in a collaborative environment.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Growth and development opportunities in a dynamic retail setting and future opportunities.in other mature and upcoming markets
 </li>
 </ul>
 
 
</div>

Marketing Manager

Christian Dior Couture

<div>
 Position
 
 
 This role will be responsible for managing and leading all commercial and operational activities for Dior Airport Store as well as leading the store team in line with Dior&rsquo;s unique client experience and welcoming principles. The role requires a hands-on approach to drive the business. The ideal candidate must have a strong background in premium customer service, team leadership, and retail operations, with a deep appreciation for high-end products and clientele. The Store Manager will be responsible
 
 
 for driving sales, delivering an exceptional in-store experience, and upholding the brand's image and values.
 
 
 Job responsibilities
 
 
 <ul>
 <li>
 Lead, motivate, and manage the store team to achieve sales goals and operational excellence.
 </li>
 <li>
 Recruit, train, and develop high-performing team members.
 </li>
 <li>
 Conduct regular performance reviews and provide coaching and feedback.
 </li>
 <li>
 Ensure the delivery of a world-class customer experience aligned with luxury service standards.
 </li>
 <li>
 Build and maintain long-term relationships with clients through CRM and clienteling strategies.
 </li>
 <li>
 Resolve customer concerns with professionalism and discretion.
 </li>
 <li>
 Drive sales performance by setting and monitoring KPIs.
 </li>
 <li>
 Analyze business reports to identify trends and opportunities for growth.
 </li>
 <li>
 Collaborate with marketing and visual teams to execute seasonal campaigns and events.
 </li>
 <li>
 Oversee all daily store operations, including inventory control, cash management, and
 
 
 </li>
 </ul>
 compliance.
 
 
 <ul>
 <li>
 Ensure adherence to company policies, and visual merchandising guidelines.
 </li>
 <li>
 Maintain store presentation and cleanliness to the highest luxury standards.
 
 
 </li>
 </ul>
 Profile
 
 
 Education: Bachelor&rsquo;s Degree is a must; MBA would be an asset
 
 
 Language: Excellent command of spoken and written English
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 8-10 years of experience in a retail management role, preferably in luxury or premium retail.
 </li>
 <li>
 Proven track record of achieving sales targets and delivering exceptional customer service and
 
 
 </li>
 </ul>
 clientele.
 
 
 <ul>
 <li>
 Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
 </li>
 <li>
 Proficient in retail business systems (POS, CRM, inventory management).
 </li>
 <li>
 Passion for luxury fashion, design, or lifestyle products.
 </li>
 <li>
 Previous airport store management experience is an asset.
 </li>
 </ul>
</div>

Store Manager İstanbul Airport

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Xylem

<div>
 
 Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
 
 
 The Sales Manager is responsible for overseeing the entire sales management system within the organization. This role involves developing and implementing sales policies and procedures, managing a team of sales professionals, and ensuring that sales activities meet or exceed company objectives. The Sales Manager conducts regular sales meetings, reviews sales performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing sales documentation, ensuring compliance with industry standards and regulations, and reporting on sales performance to senior leadership. Strong leadership and management skills, extensive knowledge of sales management systems, and the ability to effectively communicate with stakeholders at all levels are essential for this role.
 
 
 
 
 
 
 Responsibilities
 
 
 
 Sales Strategy and Planning
 
 <ul>
 <li>
 Develop and implement strategic sales plans to achieve company goals and objectives
 </li>
 <li>
 Analyze market trends and customer needs to identify new sales opportunities
 </li>
 <li>
 Set sales targets and monitor team performance to ensure targets are met
 </li>
 <li>
 Create and maintain sales budget and forecast reports
 </li>
 </ul>
 
 
 
 
 Customer Relationship Management
 
 <ul>
 <li>
 Build and maintain strong relationships with key customers and partners
 </li>
 <li>
 Monitor customer satisfaction and address any issues or concerns in a timely manner
 </li>
 <li>
 Identify and develop new business opportunities with existing and potential customers
 </li>
 <li>
 Collaborate with marketing and customer service teams to enhance the overall customer experience
 </li>
 </ul>
 
 
 
 
 Sales Analysis and Reporting
 
 <ul>
 <li>
 Track and analyze sales data to identify trends and opportunities for improvement
 </li>
 <li>
 Prepare and present sales reports and forecasts to senior management
 </li>
 <li>
 Monitor competitor activity and market trends to adjust sales strategies as needed
 </li>
 <li>
 Utilize CRM software to manage and track customer interactions and sales activities
 </li>
 </ul>
 
 
 
 
 Product Knowledge and Training
 
 <ul>
 <li>
 Stay up-to-date with industry developments and market trends
 </li>
 <li>
 Thoroughly understand company products and services to effectively communicate their value to customers
 </li>
 <li>
 Train team members on new products and sales techniques to improve their knowledge and skills
 </li>
 <li>
 Participate in product development and provide feedback from the sales team perspective.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Business, Marketing, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
 </li>
 <li>
 Turkish market experience
 </li>
 <li>
 Excellent English and Turkish language knowledge
 </li>
 <li>
 Knowledge of pumps, water treatment
 </li>
 <li>
 Experience in partner management
 </li>
 <li>
 Strong technical skills with proficiency in sales tools and software (e.g., SalesForce, CRM systems)
 </li>
 <li>
 Experience in developing and implementing sales strategies and plans
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
 </li>
 <li>
 A strategic thinker with a test and learn approach to marketing efforts and process improvements.
 </li>
 <li>
 Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
 </li>
 <li>
 End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.
 </li>
 </ul>
 
 
 
 
 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
 
</div>

Senior Sales Manager WI Turkey (with Hungary location)

Yeni Koza

<div>
 
 Yeni Koza, a subsidiary of Ender Ma&gbreve;azalar&inodot;, brings over 40 years of industry experience with a dynamic, young, and innovative team. As a company that thrives on innovation, we are committed to shaping the future of retail through both physical and digital transformation.
 
 
 
 
 
 About the Role
 
 
 In this role, you will play a key part in transforming customer data into actionable insights that drive our CRM and marketing strategies. You will work on critical analytical processes that support business decision-making across multiple departments, including:
 
 <ul>
 <li>
 
 CRM and loyalty management
 
 </li>
 <li>
 
 Customer segmentation and profiling
 
 </li>
 <li>
 
 Marketing analytics and performance optimization
 
 </li>
 <li>
 
 Data quality and data governance initiatives
 
 </li>
 </ul>
 
 We are looking for a
 
 CRM Data Analyst
 
 who is passionate about understanding customer behavior, improving data-driven decision-making, and delivering high-impact analytical solutions.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Execute processes related to customer data
 
 deduplication, enrichment, and segmentation
 
 </li>
 <li>
 Develop and regularly update
 
 statistical models
 
 to support CRM and marketing activities
 </li>
 <li>
 Analyze customer behaviors to identify
 
 product, brand, and category trends
 
 , evaluate
 
 churn potential
 
 , and calculate
 
 customer lifetime value (LTV)
 
 </li>
 <li>
 Interpret analytical and model findings, providing clear
 
 insights
 
 to business units
 </li>
 <li>
 Collaborate closely with
 
 Marketing, CRM, IT teams
 
 , and third-party partners to drive project success
 </li>
 <li>
 Create and maintain
 
 reports, dashboards, and data visualizations
 
 to support decision-making
 </li>
 <li>
 Perform both
 
 regular and ad-hoc analyses
 
 , automating reporting through
 
 Power BI
 
 or similar BI tools
 </li>
 <li>
 Work jointly with IT teams to ensure
 
 data quality, accuracy, and integrity
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Statistics, Mathematics, Industrial Engineering, Computer Engineering
 
 , or a related field
 </li>
 <li>
 Minimum
 
 1 year of experience
 
 in
 
 CRM, data analytics, or marketing analytics
 
 </li>
 <li>
 Proficiency in
 
 SQL
 
 </li>
 <li>
 Familiarity with
 
 Power BI, Tableau
 
 , or similar BI tools
 </li>
 <li>
 Understanding of
 
 data modeling, segmentation techniques
 
 , and
 
 customer analytics
 
 </li>
 <li>
 Strong
 
 analytical thinking, problem-solving
 
 , and
 
 collaboration
 
 skills
 </li>
 <li>
 Experience in
 
 retail or e-commerce
 
 is a plus
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 
 At Yeni Koza, we offer:
 
 <ul>
 <li>
 
 Competitive salary
 
 and
 
 employee-exclusive discounts
 
 </li>
 <li>
 
 Career development opportunities
 
 and access to
 
 professional training
 
 </li>
 <li>
 A
 
 fast-paced, data-driven, and innovation-focused
 
 work environment
 </li>
 <li>
 The chance to directly influence how we shape CRM and customer analytics in retail
 </li>
 </ul>
 
 
 
 
 Compensation
 
 <ul>
 <li>
 
 Competitive salary
 
 </li>
 <li>
 
 Performance-based salary increases
 
 without waiting for the regular raise period
 </li>
 </ul>
 
 
 
 
 
 Interested? Apply now and be part of a future-focused, growing company.
 
 
</div>

Data Analyst

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 The candidate will join the store team located in Istanbul.
 
 
 The position will report directly to the Store Manager.
 
 
 
 
 
 
 MISSION
 
 
 
 The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI&rsquo;s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
 </li>
 <li>
 Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
 </li>
 <li>
 Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
 </li>
 <li>
 Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Ensure that the team proactively manage clienteling activities in coordination with CRM department;
 </li>
 <li>
 Acting as a brand ambassador, conveys the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
 </li>
 <li>
 Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
 </li>
 <li>
 Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
 </li>
 <li>
 Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
 </li>
 <li>
 Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
 </li>
 <li>
 Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
 </li>
 <li>
 Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
 </li>
 <li>
 Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
 </li>
 <li>
 Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales background: previous experience preferably in retail sector in similar role
 </li>
 <li>
 Strong communication skills, with the ability to listen actively and engage thoughtfully
 </li>
 <li>
 A problem solver who can identify issues, evaluate solutions, and make informed decisions
 </li>
 <li>
 A team player who values collaboration and can work towards common goals
 </li>
 <li>
 Effective time management, prioritizing tasks efficiently
 </li>
 </ul>
 
 
 
 
 Location: Istanbul
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
</div>

Assistant Store Manager - Istanbul

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