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customer success specialist

customer experience development professional

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As a
 
 Customer Experience Development Professional
 
 you will be at the forefront of improving our end-to-end customer journey with NPS and quality focus. Your primary responsibility will be to act as the voice of the customer, drawing experience maps to identify pain points, designing proactive solutions and govern company-wide experience projects. You will also be responsible for interpreting and synthesizing customer feedback from various resources. By regularly analyzing KPIs like NPS and quality metrics, you will create and update guidelines, ensuring we continuously enhance the customer experience and sustain "customer first" cultural focus across company.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ol>
 <li>
 Design, develop and document E2E customer journeys for new products and platform features as well as revisiting existing journeys periodically to revise them according to the emerging customer needs.
 </li>
 <li>
 Continuously analyze and identify journey pain points, define root causes and address solutions to those processes in a preventive/proactive manner.
 </li>
 <li>
 Follow customer experience best practices (local &amp; global) and new technologies (i.e AI) to develop projects that will further improve E2E customer journeys.
 </li>
 <li>
 Govern company-wide experience projects, lead and engage cross-functional teams to sustain customer experience focus.
 </li>
 <li>
 Prepare monthly voice of customer reports including NPS analysis, Contact Centre KPIs, Operational KPIs and share with other parties; act as an advocate for the customer by placing them at the forefront of all problem solving and decision-making processes
 </li>
 <li>
 Interpret and synthesize customer feedback from various sources (customer surveys, operational data, contact center data, social media and customer research)
 </li>
 <li>
 Create and update guidelines/procedures for Customer Experience Department
 </li>
 <li>
 Also responsible for tracking operations and quality KPIs to develop support journey improvement projects together with Call Centre operations, Quality and Training teams
 </li>
 </ol>
 <li>
 </li>
 
 
 
 
 
 Expected Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from reputable universities (engineering, business administration, economy etc.). Master's degree is a plus
 </li>
 <li>
 Minimum 3 years of experience in service sectors e.g. e-commerce, banking and telecom. E-commerce experience is a plus
 </li>
 <li>
 Experienced in customer experience, process development, information technology, digital channels and project management
 </li>
 <li>
 Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems
 </li>
 <li>
 Exceptional communication, persuasion and team working skills
 </li>
 <li>
 Able to work within a dynamic and fast-paced environment
 </li>
 <li>
 Excellent verbal, written and presentation skills in English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our
 
 Career Website
 
 ,
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Customer Experience Development Professional

Essity

<div><h2 class="jobSectionHeader">Account Executive, EDT, Bursa
</h2>With the global leading Tork&reg; brand, Professional Hygiene is one of three business units within Essity. Focused on tissue, towels, napkins, wipers and skincare products, dispensing systems and solutions used in commercial settings, the business unit brings customers expertise in hygiene, functional design and sustainability.
Tork is a committed partner in more than 110 countries, driving innovation for more than half a century. Sustainable development and digitalization are at the heart of our strategy, which is why we have also developed two innovative and pioneering services: a hand towel recycling service that helps limit the carbon footprint of customers, Tork PaperCircle&reg; and a data-driven cleaning service, Tork Vision Cleaning&reg;. Thanks to its expertise in hygiene and its functional range, Tork has become a leader in the professional hygiene market.
For our Business Unit Professional Hygiene we are currently looking for an ambitious Account Executive for our fast-growing Tork business in Bursa, Turkey. 
 
What You Will Do
<ul><li>Gain, develop, maintain and manage profitable accounts within the responsibility area.(can incl. distributors as well as new end customers)
</li><li>Build and maintain strong customer relationship securing customer satisfaction and following the overall BU customer strategy
</li><li>Manage the business in area of responsibility by implementing sales plans, customer mix and volume mix to optimize profitability and fulfil targets
</li><li>Drive local implementation of marketing strategies
</li><li>Build and maintain strong relationship and collaboration with sales and related functions (e.g. Marketing)
</li><li>Achieving sales targets in the responsible region
</li></ul>Who You Are
<ul><li>University degree
</li><li>2-3 years of related sales experience (preferably in the B2B sector)
</li><li>Strong sales and communication skills
</li><li>Understanding needs of customer
</li><li>Dynamic and result oriented
</li><li>Communicative command of English
</li><li>No restriction for traveling on frequently basis
</li><li>Active driver
</li></ul>What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
 
Collaborative and Inclusive Culture | Empowering &amp; Engaged Leaders | Working with Powerful Purpose &amp; Sustainable Impact | Learning and Growing in your Career | Supporting Well-being &amp; Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Only applications in English will be considered.
<h2 class="jobSectionHeader">Application End Date:
</h2>21 wrz 2025
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>Essity252120</div>

Account Sales Executive, Bursa

<div><h2 class="jobSectionHeader">Account Executive, EDT Istanbul 
 
</h2>With the global leading Tork&reg; brand, Professional Hygiene is one of three business units within Essity. Focused on tissue, towels, napkins, wipers and skincare products, dispensing systems and solutions used in commercial settings, the business unit brings customers expertise in hygiene, functional design and sustainability.
Tork is a committed partner in more than 110 countries, driving innovation for more than half a century. Sustainable development and digitalization are at the heart of our strategy, which is why we have also developed two innovative and pioneering services: a hand towel recycling service that helps limit the carbon footprint of customers, Tork PaperCircle&reg; and a data-driven cleaning service, Tork Vision Cleaning&reg;. Thanks to its expertise in hygiene and its functional range, Tork has become a leader in the professional hygiene market.
For our Business Unit Professional Hygiene we are currently looking for an ambitious Account Executives for our fast-growing Tork business in Turkey. The location will be in &#304;stanbul. 
 
What You Will Do
<ul><li>Gains, develops, maintains and manages profitable accounts within the responsibility area.(can incl. distributors as well as new end customers)
</li><li>Builds and maintains strong customer relationship securing customer satisfaction and following the overall BU customer strategy
</li><li>Manages the business in area of responsibility by implementing sales plans, customer mix and volume mix to optimize profitability and fulfil targets
</li><li>Drives local implementation of marketing strategies
</li><li>Builds and maintains strong relationship and collaboration with sales and related functions (e.g. Marketing)
</li><li>Achieving sales targets in the responsible region
</li></ul>Who You Are
<ul><li>University degree
</li><li>2-3 years of related sales experience (preferably in the B2B sector)
</li><li>Strong sales and communication skills
</li><li>Understanding needs of customer
</li><li>Dynamic and result oriented
</li><li>No restriction for traveling on frequently basis
</li><li>Active driver
</li></ul><h2 class="jobSectionHeader">What We Can Offer You
</h2>At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
 
Collaborative and Inclusive Culture | Empowering &amp; Engaged Leaders | Working with Powerful Purpose &amp; Sustainable Impact | Learning and Growing in your Career | Supporting Well-being &amp; Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Only applications in English will be considered.
#LI-remote
#LI-AD1
<h2 class="jobSectionHeader">Application End Date:
</h2>14 wrz 2025
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>Essity239684</div>

Account Executive, EDT Istanbul

Getir

<div>
 
 We're Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.
 
 
 
 
 
 
 What youll bring?
 
 
 
 
 
 <ul>
 <li>
 BS / MS in Computer / Electronics / Industrial Engineering or related disciplines
 </li>
 <li>
 At least 3 years of experience as a Product Manager
 </li>
 <li>
 You are familiar with development, design, agile framework, software development, scrum approach, and IT infrastructure
 </li>
 <li>
 Be an expert at prioritization help balance your roadmap with tech foundational efforts and business impact features
 </li>
 <li>
 Strong customer-centric communication skills. Ability to communicate efficiently both strategic vision and specific details to various stakeholders, from senior leadership to individual project members. Displays grace under pressure ethic at all times, with both stakeholders and peers
 </li>
 <li>
 Run qualitative or quantitative research and analyze relevant data to define a problem when the problem is not clear.
 </li>
 <li>
 Have an appetite for analysing &amp; understanding customer behaviour through data and shape opinions / next steps based on results
 </li>
 <li>
 Actively engage with internal and external stakeholders to manage conflicting requests and ensure continuous alignment on priorities
 </li>
 <li>
 A healthy blend of technical knowledge preferably with customer segmentation models and ML frameworks with a customer-focused mindset and empathy
 </li>
 <li>
 Data-driven with strong analytical skills and a consistent history of delivering measurable results for both users and the business
 </li>
 <li>
 Partnering with technical teams by bringing clear requirements to engineers and data scientist
 </li>
 <li>
 Preferably, experience in consumer-focused e-commerce or marketplace applications, with a strong emphasis on mobile application development and end-user experience.
 </li>
 <li>
 A desire to work in a fast-paced, results-driven environment
 </li>
 <li>
 Fluency in English is a must
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 <ul>
 <li>
 Hybrid working model
 </li>
 <li>
 Once-in-a-career opportunity to make an impact in one of the fastest-growing mobile-commerce businesses in the world.
 </li>
 <li>
 Take charge of your own career growth with us through professional development opportunities! We really mean it when we say that upward and sideways mobility are some of our favourite terms.
 </li>
 <li>
 Health insurance (family included)
 </li>
 <li>
 Meal card
 </li>
 </ul>
 
 
 
 
 For detailed information on how we process your personal data, please review our Candidate Clarification Text (
 
 http://static.getir.com/candidate/index_en.html
 
 ).
 
</div>

Product Manager

Atos

<div>
 
 About Atos
 
 
 
 
 The future is our choice
 
 
 
 Atos is a global leader in digital transformation with 82,000 employees in 70 countries and annual revenue of &euro; 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic &amp; Paralympic Games listed on the CAC40 Paris stock index.
 
 
 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 
 
 
 Role Description
 
 
 
 The Account Manager for
 
 SAP Sales
 
 will focus on prospecting, qualifying, selling, and closing SAP-based solutions to both new and existing customers. This role brings a consultative approach to customer engagement, leveraging Atos' SAP service portfolio to address client challenges and deliver value-driven solutions.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 As an Account Manager expert in SAP Sales, you will
 
 
 <ul>
 <li>
 Develop Business Relationships Build and maintain strong, long-term relationships with new and existing clients, ensuring client needs are met with SAP solutions and services.
 </li>
 <li>
 Drive Revenue Growth Achieve and exceed annual quota targets by promoting Atos' SAP offerings and expanding customer portfolios.
 </li>
 <li>
 Strategize for Success Create and implement effective account plans to drive sustainable growth. Leverage relationships to align SAP solutions with client strategies.
 </li>
 <li>
 Pipeline Management Maintain a disciplined approach to pipeline planning, ensuring a continuous flow of opportunities through marketing, solution teams, and partners.
 </li>
 <li>
 Lead Territory and Accounts Oversee designated accounts, manage client relationships, and lead sales cycles to close SAP service deals.
 </li>
 <li>
 Solution Selling Analyze client requirements, collaborate with solution architects and bid managers, and present tailored SAP-based proposals.
 </li>
 <li>
 Customer Advocacy Serve as the face of Atos for clients, aiming for all accounts to become Atos references.
 
 
 
 </li>
 </ul>
 
 Why Apply?
 
 
 
 This is a unique opportunity to specialize in SAP Sales with a global leader in digital transformation. At Atos, you&rsquo;ll gain
 
 
 <ul>
 <li>
 Innovative Exposure Discover how cutting-edge SAP technologies drive business transformation.
 </li>
 <li>
 Professional Development Work in a fast-paced environment, learn bid management for high-value SAP contracts, and grow your career in business management.
 </li>
 <li>
 Exciting Clientele Collaborate with prestigious brands and customers to solve complex business challenges.
 </li>
 <li>
 Career Growth Access various career paths within Atos, from SAP Sales to Business Operations, Marketing, and Technical Specializations.
 
 
 
 </li>
 </ul>
 
 Essential Skills
 
 
 
 To thrive in this role, you&rsquo;ll need
 
 
 <ul>
 <li>
 SAP Expertise 10+ years of experience in selling SAP solutions or complex IT service solutions.
 </li>
 <li>
 Consultative Sales Ability Strong aptitude for understanding customer needs and aligning them with SAP products and services.
 </li>
 <li>
 Commercial Acumen Proven track record of achieving sales targets in a results-driven environment.
 </li>
 <li>
 Communication &amp; Negotiation Excellent interpersonal skills with the ability to navigate high-stakes discussions.
 </li>
 <li>
 Team Collaboration Ability to work effectively within cross-functional teams, including solution architects and bid managers.
 </li>
 <li>
 Language Proficiency Fluency in English and Turkish is essential.
 </li>
 <li>
 Flexibility Willingness to travel as needed.
 </li>
 <li>
 Customer Focus Strong customer orientation with the ability to provide exceptional experiences.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 GPTW Certified Company
 
 
 
 Competitive Compensations And Benefits
 
 
 
 Flexible Benefit Program
 
 
 Private Health Insurance
 
 
 Life Insurance
 
 
 Performance Bonus
 
 
 Accolade Bonus
 
 
 Referral Bonus
 
 
 Transportation Allowance
 
 
 Meal Allowance
 
 
 Kindergarten Allowance
 
 
 Buddy Program
 
 
 Flexible working hours at Atos or home office
 
 
 Company SIM Card
 
 
 Days of annual leave above the legal minimum
 
 
 Atos University Access &ndash; Professional and personal development through continuous education and certification
 
 
 Wellbeing Days
 
 
 Friendly Working Environment
 
 
 BYOD - Bring Your Own Mobile Device Campaign
 
 
 Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
</div>

Account Manager (SAP Sales Specialization)

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. (Accounting, finance, quote-to-cash, procurement, supplier management)
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 
 SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
 
 
 SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications and architecture.
 
 
 SAP Business Technology Platform (BTP) &amp; SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
 
 
 
 What You Bring
 
 
 
 Maximum 2-3 years of professional experience (not inclusive of internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers #SAPNextGen
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

<div>COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. 
What we offer 
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become 
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts. 
What You&rsquo;ll Do 
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey. 
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. 
Solution areas focus: 
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. (Accounting, finance, quote-to-cash, procurement, supplier management) 
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. 
SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications and architecture. 
SAP Business Technology Platform (BTP) &amp; SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains. 
What You Bring 
Maximum 2-3 years of professional experience (not inclusive of internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network. 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
About SAP Academy for Customer Success 
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
#SAPAcademyforCustomerSuccess
#SAPCSCareers #SAPNextGen
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
#SAPNextGen</div>

Explore 1078+ Customer experience development professional in Istanbul this September. Find roles across top companies and apply now to boost your career.

1078 customer experience development professional jobs IN Istanbul

Customer Experience Development Professional

Account Sales Executive, Bursa

Account Executive, EDT Istanbul

Product Manager

Account Manager (SAP Sales Specialization)

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye