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customer success fair play specialist

Benefit Systems Turkiye

<div>Join us as a Customer Success Fair Play Specialist and discover the future of employee experience! 
 
Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance. 
 
We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
Requirements<ul>
<li>Having at least 2&ndash;3 years of experience in sales support and customer compliance processes
</li><li>Proficiency in MS Office programs, especially Excel
</li><li>Strong analytical thinking, problem-solving, and attention to detail
</li><li>Team-oriented and result-driven approach</li>
</ul>Responsibilities<ul>
<li>Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
</li><li>Ensuring the adaptation of existing customers/users to the system
</li><li>Taking part in customer compliance processes within the scope of corporate compliance
</li><li>Engaging in system and process development activities to prevent rule violations by customers/users
</li><li>Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
</li><li>Managing feedback and complaints received from existing customers
</li><li>Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
</li><li>Providing support for the analyses, reports, and presentations required by the Customer Relations department
</li><li>Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
</li><li>Preparing monthly billing reports for existing customers
</li><li>Performing payment and collection analyses in coordination with the Finance department</li>
</ul>Benefits<ul>
<li>MultiSport Card: Access for you and 2 loved ones to a MultiSport card!</li>
<li>Private Health Insurance: Comprehensive and high-coverage health package</li>
<li>Meal Card: Daily meal allowance</li>
<li>Transportation Support: Travel expense coverage for your commute to the office</li>
<li>Robust Bonus System: A performance-driven bonus system designed to support and reward you</li>
<li>Hybrid Working System: The opportunity to work from home one day a week</li>
<li>Working from home one day a month for female employees</li>
<li>Global Work Environment: Expand your vision by working in an international team</li>
<li>Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career</li>
<li>Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career</li>
<li>Well-being Activities: Enjoyable events that boost employee happiness and motivation</li></ul></div>

Customer Success Fair Play Specialist

MultiSport Türkiye

<div>
 
 Join us as a Customer Success Fair Play Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Having at least 2-3 years of experience in sales support and customer compliance processes
 </li>
 <li>
 Proficiency in MS Office programs, especially Excel
 </li>
 <li>
 Strong analytical thinking, problem-solving, and attention to detail
 </li>
 <li>
 Team-oriented and result-driven approach
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
 </li>
 <li>
 Ensuring the adaptation of existing customers/users to the system
 </li>
 <li>
 Taking part in customer compliance processes within the scope of corporate compliance
 </li>
 <li>
 Engaging in system and process development activities to prevent rule violations by customers/users
 </li>
 <li>
 Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
 </li>
 <li>
 Managing feedback and complaints received from existing customers
 </li>
 <li>
 Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
 </li>
 <li>
 Providing support for the analyses, reports, and presentations required by the Customer Relations department
 </li>
 <li>
 Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
 </li>
 <li>
 Preparing monthly billing reports for existing customers
 </li>
 <li>
 Performing payment and collection analyses in coordination with the Finance department
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Dalux

<div>As our first colleague in Istanbul, you will be at the forefront of our expansion, with a unique opportunity to make a significant impact on the market. You will work closely with our other international commercial teams, benefiting from the support of a well-established organization while enjoying the freedom to develop and grow our customer base in Turkey.
Your Role
We are looking for an ambitious and service-oriented colleague who is excited about the opportunity to play a key role in developing the Turkish market from our future office in Istanbul.
As our new Regional Manager, you will be responsible for identifying and developing new business opportunities with both new and existing clients. A core element of this role is delivering the highest level of service and customer care, something that defines Dalux and enables us to build long-term relationships.
Your main tasks will include:
<ul><li>Select and establish our new office in Istanbul.</li>
<li>Manage the entire sales cycle, including negotiations, contracts, and pricing.</li>
<li>Implement Dalux software for new and existing clients with support from our Customer Success Managers.</li>
<li>Support customers and provide both technical and functional assistance.</li>
<li>Represent Dalux at business activities such as seminars, trade shows, and conferences to further strengthen the brand.</li>
</ul>
Your profile
We imagine that you are currently in a similar role, with experience in selling complex B2B SaaS solutions within construction industry.
You are structured, proactive, and thrive in a role that requires both strategic thinking and hands-on sales execution. In customer meetings&mdash;whether in person or online&mdash;you can professionally and constructively challenge assumptions and uncover customer needs. You enjoy negotiating with decision-makers while also building strong relationships with end-users.
As this role involves regular customer visits, you should expect frequent travel across Turkey. You are fluent in both spoken and written Turkish and English.
Join the Success at Dalux
At Dalux, you will be part of a fast-growing organization where ideas quickly turn into action. We are a leader in construction technology, with an innovative and constantly evolving product portfolio. Dalux is a socially-minded company that promotes global knowledge sharing, teamwork, professional development, and creativity.
About Dalux
Since 2005, Dalux has developed intuitive digital tools and BIM technology (3D information models) for the construction and real estate industries. Today, our solutions are used by leading contractors, building owners, and consultants in over 147 countries&mdash;and we&rsquo;re still growing.
We are present in 27 countries and continue to expand, making this an exciting time to join Dalux and help shape our future. We work closely with our clients to continuously improve our existing technology and develop new, innovative solutions. In recent years, we&rsquo;ve launched several world-first innovations, including the world&rsquo;s fastest mobile BIM viewer and the first BIM-based augmented reality solution for standard smartphones.
<div><div>Application deadline:</div>
<div>As soon as possible</div></div></div>
 <div><div>Katrine Liljedahl 
Talent Acquisition Specialist 
+4526122008 
kli@dalux.com 
</div><div><div><h4 class="jobSectionHeader">Dalux | Istanbul
</h4> 
Istanbul</div></div></div>

Regional Manager, Istanbul

KONE

<div>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow.
Are you driven by data, passionate about process optimization, and eager to make a tangible impact on both sales and field operations? KONE is seeking a dynamic Sales and Operations Excellence Specialist to join our team and help elevate our performance across maintenance operations and customer service delivery.
About the Role
As a Sales and Operations Excellence Specialist, you will be based in our head office in Ata&#351;ehir and directly report to the Head of Unit Maintenance. You will play a pivotal role in supporting the Maintenance Operations Managers and regional leadership in implementing, optimizing, and sustaining high-performance business processes and tools. Your work will directly influence operational efficiency, customer satisfaction, and sales growth.
Key Responsibilities
<ul><li>Analyze and leverage KPIs to drive improvements in daily operations and sales performance
</li><li>Supports sales &amp; ops teams in analyzing internal and external data and supports in completion of high quality plans
</li><li>Supports in coordinating Unit&rsquo;s improvement activities and development programs
</li><li>Supports in rollout of KONE Way programs
</li><li>Optimize route planning, capacity utilization, and maintenance profiles
</li><li>Contribute to the development of global methods and future improvement initiatives
</li></ul>Your success in this role will be measured by: safety, customer satisfaction, quality, process adoption and tool utilization, sales growth and backlog reduction, cost efficiency and profitability.
What We&rsquo;re Looking For:
<ul><li>University degree (B.Sc.) in Business, Engineering, or equivalent
</li><li>Fluency in English is a must
</li><li>Familiarity with maintenance operations and sales tools/processes
</li><li>Experience in project management is a plus
</li><li>Strong communication skills
</li><li>Strong attention to detail and analytical thinking
</li><li>Excellent organizational and prioritization skills
</li><li>Collaborative mindset and inclusive approach
</li><li>Problem-solving ability with a focus on results and persistence
</li><li>Experience in KPI reporting, SAP, CPM, and workload planning tools is a clear plus
</li></ul>Why Join Us?
At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Sales and Operations Excellence Specialist

Turkish Technology

<div>
 
 
 Who We Are?
 
 
 
 We are the technology leader of the aviation and air cargo industry in Turkey! We are an innovative and successful team that does not fit into the mold, constantly enlarges its target and pushes the standards in global competition...
 
 
 
 
 
 We design and develop technology with the spirit of R&amp;D, where human, engineering and software are the most perfect components. We use trend technologies such as big data, cloud computing, artificial intelligence, fintech, cybersecurity and blockchain which we can compete in the sky. We move forward confidently and successfully with the power of our knowledge and experience into the future.
 
 
 
 
 
 Obviously, We don't dream too much as &ldquo;what will happen in the future?&rdquo;, because we are designing the future from today...
 
 
 
 
 
 We are a strong team of more than 1800 valuable talents that shed their minds in offices equipped with modern technology in Istanbul, Ankara and Izmir. Team play is our favorite system! We focus on the same goal &ndash; winning &ndash; and continue to work together with the motivation to achieve this.
 
 
 
 
 
 If you want to have your name in the success story of a globalizing company, we look forward to your application to the winners team!
 
 
 
 
 
 
 Job Description:
 
 
 
 We are looking for an
 
 IT Production Performance Specialist
 
 to work closely with Turkish Technology in order to continuously improve the efficiency of our software development, maintenance, and support processes, and to ensure the delivery of high-quality services. This position will play a critical role in ensuring that the software development and maintenance &amp; support services provided by Turkish Technology fully meet our company&rsquo;s needs and comply with SLA (Service Level Agreement) criteria. The role will also involve monitoring and overseeing projects to ensure timely delivery within budget and quality standards.
 
 
 
 
 
 
 Position located at:
 
 Halkal&inodot;
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Monitor and ensure that software development (new products and enhancements to existing products) and software maintenance &amp; support services provided by Turkish Technology meet the defined quality and service standards.
 
 
 &bull; Conduct project monitoring, control, and auditing activities to ensure software development and maintenance projects are completed on time, within budget, and in line with quality standards. Track project progress and propose improvements when necessary to achieve set objectives.
 
 
 &bull; Ensure that software development and maintenance support services, as well as related SLAs in contracts with Turkish Technology, are accurately defined, monitored, and updated when needed.
 
 
 &bull; Track the performance of software development and maintenance services, prepare reports, and regularly share them with internal stakeholders.
 
 
 &bull; Ensure that the supplied software development and maintenance &amp; support processes are defined and executed in line with industry best practices, monitor their effectiveness, and implement improvements.
 
 
 &bull; Oversee the adequacy and competencies of the human resources involved in software development and maintenance services, ensuring operational processes run efficiently through proper coordination.
 
 
 &bull; Collect customer feedback, take action for service improvements, monitor customer satisfaction, and ensure continuous enhancement accordingly.
 
 
 &bull; Manage potential risks in IT service procurement processes, conduct risk assessments, and report periodically.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree (preferably in Computer Engineering, Industrial Engineering, or related fields).
 
 
 &bull; Experience in managing software development, maintenance, and support services.
 
 
 &bull; Knowledge and experience in project management and auditing.
 
 
 &bull; Knowledge and experience in SLA management and reporting.
 
 
 &bull; Proficiency in using corporate reporting tools and developing reports.
 
 
 &bull; Strong analytical thinking, problem-solving, and process improvement skills.
 
 
 &bull; Customer-oriented approach in IT services with a vision for enhancing service quality.
 
 
 &bull; Openness to learning and adapting to new technological approaches.
 
 
 &bull; Strong communication, coordination, and teamwork skills.
 
 
 
 
 
 
 Benefits Of Working With Us
 
 
 
 
 In addition to having the opportunity to grow and be challenged, and to be part of a life, our people enjoy a range of rewarding benefits:
 
 
 
 
 
 <ul>
 <li>
 Flexible working arrangements, generous personal, parental and cultural leave
 </li>
 <li>
 Competitive remuneration
 </li>
 <li>
 Free and subsidized health and wellbeing services
 </li>
 <li>
 Discounts on a wide range of products and services
 </li>
 <li>
 Career development opportunities
 </li>
 <li>
 A buddy who will guide and accompany you during your onboarding process
 </li>
 <li>
 A great number of online courses and technical trainings that will support your development
 </li>
 <li>
 Personalized development plan for you
 </li>
 <li>
 Using CED &amp; Pass Flight for travelling experience with your family
 </li>
 <li>
 Support payment for childcare
 </li>
 </ul>
 
 
 
 
 
 Be Yourself
 
 
 
 We value the unique backgrounds, experiences and contributions that each person brings to our team and encourage and celebrate diversity.
 
 
 
 
 
 If you would like to get to know more about Turkish Airlines Technology, please follow us on Instagram and LinkedIn;
 
 
 https://www.instagram.com/turkishairlinstechnology/
 
 
 https://www.linkedin.com/company/thyteknoloji/
 
</div>

IT Production Performance Specialist

Hilton

<div>Dining Experience Specialist (Order Taker)
THE ROLE
At Hilton, we are committed to delivering exceptional Food and Beverage experiences across our restaurants, bars, and in-room dining. As a Dining Experience Specialist (Order Taker), you will be the first point of contact for our guests&rsquo; dining requests, ensuring seamless communication between guests and our service team. With a focus on accuracy, hospitality, and efficiency, you will play a key role in creating memorable dining moments that reflect Hilton&rsquo;s world-class standards.
Position Title: Dining Experience Specialist (Order Taker) 
Location: &#304;stanbul 
Company: Hilton &ndash; T&uuml;rkiye 
Job Type: Full-Time 
Salary: Competitive, with benefits package
ROLE OVERVIEW
We are looking for a guest-focused Dining Experience Specialist who will handle dining and in-room service orders with professionalism, efficiency, and warmth. You will ensure all requests are recorded accurately, communicated effectively to the team, and delivered promptly, all while maintaining Hilton&rsquo;s exceptional standards of hospitality.<ul><li>KEY RESPONSIBILITIES</li></ul><ul><li>
Serve as the first point of contact for guest dining requests, whether in-room dining or restaurant reservations.</li><li>
Take and confirm guest orders clearly and accurately, using Hilton systems and standards.</li><li>
Ensure seamless communication with service and kitchen teams to deliver a flawless guest experience.</li><li>
Maintain a thorough knowledge of menu items, promotions, and dietary options to assist guests confidently.</li><li>
Anticipate guest needs, handle special requests, and follow up to ensure satisfaction.</li><li>
Maintain professional telephone etiquette, following Hilton brand standards.</li><li>
Monitor order timings and coordinate delivery with the service team.</li><li>
Support the F&amp;B team in upselling and promoting special dining experiences.</li><li>
Assist with guest feedback collection and resolve concerns quickly and professionally.</li><li>
Uphold the highest standards of cleanliness, grooming, and presentation in line with Hilton policies.</li></ul>
IDEAL CANDIDATE PROFILE<ul><li>
Previous experience in Food &amp; Beverage or a guest-facing hospitality role, preferably in a luxury hotel.</li><li>
Excellent communication skills, both verbal and written, with professional telephone etiquette.</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
A guest-centric mindset with a passion for creating memorable experiences.</li><li>
Fluency in Turkish and English; additional languages are a plus.</li><li>
Knowledge of F&amp;B service procedures and Hilton systems (Micros, OnQ, etc.) is advantageous.</li></ul>
WHAT ARE WE LOOKING FOR?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:<ul><li>
Hospitality &ndash; We&rsquo;re passionate about delivering exceptional guest experiences.</li><li>
Integrity &ndash; We do the right thing, all the time.</li><li>
Leadership &ndash; We&rsquo;re leaders in our industry and in our communities.</li><li>
Teamwork &ndash; We&rsquo;re team players in everything we do.</li><li>
Ownership &ndash; We&rsquo;re the owners of our actions and decisions.</li><li>
Now &ndash; We operate with a sense of urgency and discipline.</li></ul>
WHY JOIN US?<ul><li>
Be part of a world-class Food &amp; Beverage team in an iconic Hilton property.</li><li>
A supportive and dynamic environment where your role directly enhances the guest experience.</li><li>
Career development and growth opportunities within Hilton&rsquo;s global network.</li><li>
Competitive salary and comprehensive benefits package.</li><li>
Be part of the world&rsquo;s leading hospitality company.</li></ul>
Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our team members.
Work Location: Hilton &#304;stanbul Bosphorus 
Expected Start Date: October 2025</div>

Dining Experience Specialist (Order Taker)

<div>
 
 Join us as a Customer Success Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong communication and collaboration skills
 </li>
 <li>
 Planning, organization, and time management abilities
 </li>
 <li>
 Result-oriented approach and process follow-up skills
 </li>
 <li>
 Teamwork-oriented mindset
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Building strong and long-term relationships with clients, acting as their trusted advisor
 </li>
 <li>
 Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
 </li>
 <li>
 Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
 </li>
 <li>
 Analyzing client needs and offering tailored solutions to help them achieve their goals
 </li>
 <li>
 Sharing client feedback with relevant internal teams to improve overall service quality
 </li>
 <li>
 Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
 </li>
 <li>
 Responding to client inquiries in a timely and professional manner
 </li>
 <li>
 Accurately recording client interactions and updates in the CRM system
 </li>
 <li>
 Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Customer Success Specialist

Explore 589+ Customer success fair play specialist in Istanbul this September. Find roles across top companies and apply now to boost your career.

589 customer success fair play specialist jobs IN Istanbul

Customer Success Fair Play Specialist

Customer Success Fair Play Specialist

Regional Manager, Istanbul

Sales and Operations Excellence Specialist

IT Production Performance Specialist

Dining Experience Specialist (Order Taker)

Customer Success Specialist