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customer experience director

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 Customer Experience Director
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Lead and manage Customer Service and Customer Experience teams, fostering a culture of excellence and customer-centricity,
 </li>
 <li>
 Design and continuously optimize the end-to-end customer journey across all touchpoints to deliver a seamless, premium experience,
 </li>
 <li>
 Oversee call center operations and communication platforms (IVR, CRM, chat, call routing) to ensure efficient and personalized interactions,
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and implement data-driven strategies,
 </li>
 <li>
 Develop and monitor KPIs for teams and individuals, ensuring performance aligns with strategic objectives,
 </li>
 <li>
 Handle escalated customer issues and complaints with solution-oriented approaches, driving continuous improvement initiatives,
 </li>
 <li>
 Collaborate with Product, Marketing, Operations, and Business teams to ensure customer experience strategies align with overall brand objectives.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 10+ years leading multi-channel contact centers (phone, email, chat, social), with at least 7 years in leadership roles,
 </li>
 <li>
 Strong strategic leadership with proven ability to develop high-performing teams and drive a customer-first culture,
 </li>
 <li>
 Experience in process improvement, change management, and performance optimization,
 </li>
 <li>
 Advanced analytical skills, data-driven decision making, and KPI management,
 </li>
 <li>
 Proficient in CRM, call center technologies, and MS Office; able to implement tech solutions effectively,
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills, influencing at all organizational levels,
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant field.
 </li>
 </ul>
 
 
</div>

Customer Experience Director

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

Noatum Logistics

<div>
 
 We are looking for a new team member to join us as
 
 Key Account Manager
 
 for our Sales Department in Noatum T&uuml;rkiye &Idot;stanbul Office.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree,
 </li>
 <li>
 Minimum 5 years of experience in Logistics sector,
 </li>
 <li>
 Advanced level of English,
 </li>
 <li>
 Great interpersonal and communication skills,
 </li>
 <li>
 Strong analytical and problem solving skills,
 </li>
 <li>
 Should have B type driving license and no restriction of travelling.
 </li>
 </ul>
 
 
 Job Descriptions:
 
 
 <ul>
 <li>
 Establishing sales strategies together with the Department Director,
 </li>
 <li>
 Increasing the business with existing and/or potential customers,
 </li>
 <li>
 Identifying new markets and business opportunities and arranging meetings with potential customers,
 </li>
 <li>
 Maintaining and developing relationships with existing customers, in person, via telephone calls and e-mails,
 </li>
 <li>
 Gathering market and customer information, researching and analysing sales options,
 </li>
 <li>
 Producing periodic reports and statistics including commercial visits.
 </li>
 </ul>
 
 
</div>

Key Account Manager

Misli

<div>
 
 🚀
 
 Join our growing Marketing team as CRM Campaign Manager!
 
 
 
 
 
 
 If you are passionate about designing impactful customer journeys, driving loyalty through data-driven campaigns, and working in a fast-paced, innovative industry, this role is for you. As part of our Marketing Department, you will report directly to the CRM Director and collaborate closely with both the
 
 CRM Analytics
 
 and broader Marketing teams to create meaningful customer engagement.
 
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Business Administration, Statistics, or a related field (Master&rsquo;s degree is a plus),
 </li>
 <li>
 7/10+ years of proven experience in CRM and campaign management, ideally in fast-paced digital industries,
 </li>
 <li>
 Excellent command of English, both verbal and written,
 </li>
 <li>
 Strong organizational and project management skills with the ability to prioritize and deliver multiple projects on time,
 </li>
 <li>
 Analytical mindset with a track record of turning insights into impactful actions,
 </li>
 <li>
 Customer-centric, creative, and innovative thinker who thrives on problem-solving,
 </li>
 <li>
 Hands-on experience with real-time marketing and customer engagement platforms,
 </li>
 <li>
 SQL knowledge is a strong plus (ability to query and analyze customer data is highly valued).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you&rsquo;ll be doing
 
 
 
 
 
 <ul>
 <li>
 Plan, design, and execute CRM campaign strategies across multiple channels (plan, set up, launch, monitor, optimize),
 </li>
 <li>
 Create daily, weekly, and monthly campaign calendars, ensuring alignment with business goals,
 </li>
 <li>
 Build customer journeys and workflows, targeting the right customers with the right offers through the right channels,
 </li>
 <li>
 Run A/B tests to optimize customer experience and maximize commercial performance,
 </li>
 <li>
 Develop and implement onboarding flows to boost early engagement and retention,
 </li>
 <li>
 Define and apply a clear contact policy to deliver seamless omnichannel customer experiences,
 </li>
 <li>
 Work in close collaboration with the CRM Analytics team to leverage insights, refine targeting, and ensure campaigns drive measurable impact,
 </li>
 <li>
 Collaborate with marketing and related teams to drive cross-functional initiatives,
 </li>
 <li>
 Ensure smooth execution of routine operations with high attention to detail,
 </li>
 <li>
 Leverage SQL for customer data analysis to support campaign design, segmentation, and performance evaluation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Misli Elektronik &Scedil;ans Oyunlar&inodot; ve Yay&inodot;nc&inodot;l&inodot;k A.&Scedil;. &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metnine buradan ula&scedil;abilirsiniz.
 
 
 
 
</div>

CRM Campaign Manager

<div>MICE Account Manager
A MICE Account Manager, analyses local market trends and competitor activity to generate new future business for the hotel.
What will I be doing?
This position reports to the Sales Director.
As MICE Account Manager, you analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Analysis local market trends and competitor activity to identify new business leads</li><li>
Develop customer accounts and travel within the local area to drive business into the hotel and to increase market/customer share in Corporate transient and group business</li><li>
Negotiate room rates/packages with corporate clients</li><li>
Prepare company contracts for the hotel in accordance with current business and pricing conditions</li><li>
Work within current business strategies and recognising potential opportunities</li><li>
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li><li>
Attend Sales events, as required</li><li>
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li><li>
Answer customer queries in a prompt and professional manner</li></ul>
What are we looking for?
A MICE Account Manager, serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent English speaking and writing skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Experience in a sales role with a proven track record to close a sale</li></ul>
What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Indoor Parking Privileges
</li><li>Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>50% discount on personal food &amp; beverage consumption in the sister hotels.
</li><li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

MICE Account Manager

Chief Executive Officer

Rixos

<div>Company Description 
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&#287;la, and Istanbul regions.
We are seeking a valuable team member for the position of &ldquo;Executive Secretary&quot; to be considered at Rixos Tersane &#304;stanbul. 
Job Description 
<ul><li>
Collaborate with relevant departments to obtain necessary documents, information, and tasks from staff or managers.</li><li>
Handle all correspondence and maintain effective communication under the supervision of the Managing Director.</li><li>
Carry out the written external communications of the hotel&rsquo;s Managing Director.</li><li>
Carry out the telephone communications of the hotel&rsquo;s Managing Director.</li><li>
Remind the Managing Director of VIP guests and, if necessary, ensure that they meet/communicate.</li><li>
File all documents and correspondences of the General Management office appropriately and ensure that the files are up-to-date.</li><li>
Protect the confidentiality of all correspondences issued or received by the Managing Director.</li><li>
Take note of and follow-up all appointments of the Managing Director.</li><li>
Ensure that the communication channels of the General Management office are working at all times and take the necessary measures in this regard.</li><li>
Receive hotel guests and other guests that wish to see the Managing Director in a proper manner.</li><li>
Ensure that the department managers or other employees that wish to see the Managing Director meet at the earliest convenience and arrange the meeting times.</li><li>
Prepare the meeting minutes appropriately for the Managing Director&rsquo;s meetings that require such meeting minutes and distribute them to the concerned parties.</li><li>
Monitor and control the faxes sent on a daily basis.</li><li>
Keep track of the special days of hotel employees and other individuals deemed necessary by the Managing Director and make arrangements for celebrations.</li><li>
Ensure that the General Management office is always kept in a clean and orderly manner</li><li>
Possess full knowledge of the hotel&rsquo;s policies and procedures, implement these policies and procedures and, when necessary, ensure coordination between other departments.</li><li>
Carry out all responsibilities related to the quality management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li><li>
To ensure you read the hotel&rsquo;s Employee Handbook and have an understanding of and adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To attend training and meetings as and when required.</li></ul> 

Qualifications 
<ul><li>
Graduated from relevant departments of universities (Office Management, Business Administration, Secretarial Studies, Communication, etc.),</li><li>
Minimum 3 years of experience in a similar position (executive assistant, office manager, or senior secretary),</li><li>
Advanced proficiency in English (both written and spoken),</li><li>
Strong written and verbal communication skills with excellent representation and expression abilities,</li><li>
Professional diction and strong command of written language,</li><li>
Familiar with corporate work structure and confidentiality principles,</li><li>
Proficient in MS Office programs (Word, Excel, PowerPoint, Outlook),</li><li>
Experienced in meeting organization, travel arrangements, and calendar management,</li><li>
Strong skills in reporting, presentation preparation, and documentation,</li><li>
Highly discreet and reliable, with strong attention to confidentiality,</li><li>
Excellent time management and prioritization skills,</li><li>
Detail-oriented, organized, and results-driven.</li></ul></div>

Executive Secretary

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