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customer experience manager

Contango

<div>We are incubating a company focused on building AI products and unlocking cross-portfolio value through a centralized data platform and AI-powered solutions that drive efficiency, profitability, and innovation across our operating companies. 
 
Aligned with the UAE&rsquo;s bold vision for AI leadership, we are shaping the future of data-driven governance and building the next generation of AI products with regional and global impact. 
About the Role 
We are seeking a seasoned Customer Experience Manager with 10+ years of relevant experience. 
The Customer Experience Manager ensures that our products are successfully adopted, delivering value and driving satisfaction across OpCos. You orchestrate onboarding, enablement, support, and continuous improvement across the customer lifecycle.
Key Responsibilities<ul>
<li>
Lead onboarding and enablement for new OpCo deployments</li>
<li>Serve as primary CX point of contact for assigned OpCos</li>
<li>Monitor usage, satisfaction, and adoption metrics; identify risks early</li>
<li>Work closely with Solutions and Product to drive improvements and capture insights</li>
<li>Build and maintain customer-facing documentation, training materials, and playbooks.</li>
<li>Partner with Product and AI Eval to translate customer insights into enhancements</li>
<li>Manage escalations and coordinate resolutions with Engineering and Solutions</li>
<li>Contribute to building a scalable CX function as the company grows</li>
</ul>
AI &amp; Automation Expectations 
<ul>
<li>
Use AI tools for insight synthesis, summarization of feedback, and trend analysis</li>
<li>Draft customer content, training, and communication using AI acceleration &mdash; then refine manually</li>
<li>Automate basic CX workflows and dashboards using low-code/AI tools</li>
<li>Basic vibe coding to support simple automations or data manipulations in CX systems</li>
</ul>
Candidate Requirements<ul>
<li>
10+ years in customer success/experience in SaaS or enterprise software</li>
<li>Strong communication and stakeholder management</li>
<li>Analytical mindset with ability to interpret usage data</li>
</ul><ul>
</ul>Disclaimer:
This job posting is not open to recruitment agencies. Any candidate profile submitted by a recruitment agency will be considered as being received directly from an applicant. Contango reserves the right to contact the candidate directly, without incurring any obligations or liabilities for payment of any fees to the recruitment agency.</div>

Customer Experience Manager

Big Fish Recruitment

The Role
 We are looking for a strong leader to manage the frontline customer service team. This role focuses on ensuring excellent customer interactions, smooth case handling, and full compliance with real estate regulations. The ideal candidate should have real estate experience, strong Salesforce CRM skills, and the ability to coach and support a customer-facing team. Main Responsibilities: • Lead and mentor the frontline customer service team to ensure professional and customer-focused service. • Oversee all customer-facing tasks including inquiries, complaints, payments/collections, and post-sales service requests. • Make sure the team uses Salesforce CRM correctly for logging cases, tracking progress, and managing customer history. • Set and monitor KPIs such as response time, resolution rate, customer satisfaction, and CRM accuracy. • Provide coaching, training, and feedback to improve team skills and performance. • Work with finance, legal, and operations teams to resolve complex or escalated cases. • Implement and enforce service standards and SOPs for all interactions. • Support service digitization by reducing manual work and improving workflow efficiency. • Ensure all customer interactions follow UAE real estate regulations (ADM, DARI, etc.). • Handle high-level or sensitive customer cases and ensure timely, professional resolution.
 
Requirements
 <ul>
<li>Bachelor’s degree in Business, Real Estate, or a related field. • 5–7 years of experience in customer service or customer operations, with at least 2–3 years in a managerial role. • Experience in real estate post-sales operations (SPA, collections, defaults, compliance, complaints). • Strong knowledge of Salesforce CRM (required). • Excellent leadership, coaching, communication, and problem-solving skills. • Familiarity with UAE real estate regulations and customer service standards.</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Customer Experience Manager - Real Estate

Shaistas Kitchen

We are looking for a proactive and customer-focused Customer Experience Executive to ensure our guests receive exceptional service across all touchpoints. This role is ideal for someone who understands restaurant operations, customer behavior, and brand experience, and can translate feedback into real improvements.Key Responsibilities<ul><li>Ensure timely, empathetic, and professional resolution of all customer complaints and service issues.</li><li>Maintain an updated database of customer profiles, preferences, and order history to enhance personalization and loyalty.</li><li>Conduct regular checks on service quality, dine-in standards, delivery experience, and overall customer journey across branches.</li><li>Monitor online reviews, ratings, and social media feedback to identify trends, issues, and opportunities for improvement.</li><li>Collaborate with marketing and operations teams to ensure a consistent and positive brand experience across all customer interactions.</li><li>Prepare monthly reports highlighting customer insights, recurring issues, satisfaction trends, and recommended improvements.</li><li>Assist in training front-line staff on communication skills, service etiquette, complaint handling, and customer engagement.</li><li>Ensure the overall vibe, ambiance, and service environment of the restaurants align with customer expectations and brand positioning.</li><li>Work closely with management to develop initiatives that enhance customer satisfaction and drive repeat business.</li></ul>Requirements<ul><li>Prior experience in customer service or guest relations (restaurant/F&amp;B) in UAE mandatory</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to handle challenging situations with professionalism and empathy.</li><li>Familiarity with online review platforms, delivery aggregator dashboards, and social media monitoring.</li><li>Strong reporting, documentation, and follow-up skills.</li><li>Proactive mindset with attention to detail and customer behavior trends.</li><li>Knowledge of marketing/customer analytics is a plus.</li></ul>What We Offer<ul><li>Visa provided</li><li>Medical provided</li><li>Housing provided</li></ul>WhatsApp your resume : 0544477880Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Customer Experience Executive (Restaurant Industry)

IDP Education Ltd

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at Role purpose The People Experience Manager - UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.The role will be based in Dubai and will cover in some instances IDP's branch across UAE. It will require occasional travels within and outside the country. Detailed Description People Data & Process Integrity <ul><li>Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).</li><li>Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.</li><li>Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.</li><li>Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.</li></ul> Talent Acquisition & On-boarding <ul><li>Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.</li><li>Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.</li><li>Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.</li><li>Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.</li></ul> Compensation & Benefits <ul><li>Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.</li><li>Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.</li><li>Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.</li><li>Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.</li></ul> Rewards & Culture <ul><li>Manage, facilitate and promote the Company's employee recognition programs in Global and Country levels.</li><li>Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.</li><li>Encourage and advise managers to effectively manage and drive team's performance through the use of the Company's performance management tool (RISE).</li></ul> Capability & Performance <ul><li>Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).</li><li>Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.</li><li>Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.</li></ul> Policies, Compliance and Others <ul><li>Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.</li><li>Ensure all policy and procedures, HR Manual and employee handbook are up to date.</li><li>Provide guidance on local employment legislation as and when requested by the CD and employees.</li><li>Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).</li></ul> Required Experience Essential Requirements:<ul><li>Bachelor's degree or higher in HR Management, Business Studies/Administration/Management or related field</li><li>Must have 2 years' experience in similar role for a medium to large Multinational organisation</li><li>Based in Dubai</li><li>Excellent fluency in English to collaborate with global teams</li><li>Sound understanding of the principles underpinning great employee experiences and labour laws</li><li>Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation</li><li>Highly organised, meticulous, able to prioritise and multitask with minimal supervision</li><li>Demonstrated ability to manage internal and external relationships</li><li>High degree of initiative and advanced problem-solving skills</li><li>Proficient in Microsoft suite, especially Excel and PowerPoint</li></ul>Desirable Requirements:<ul><li>Proactive to implement process improvements</li><li>Experience working in MNC with matrix organisation setting</li><li>Experience in SAP and payroll processing</li><li>Proactive personality with positive influence on our people</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Business Development and Sales</li><li>Industries</li><li>Education Administration Programs</li></ul>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CYAyvAg91A3144mg2ISImvAg" width="0" height="0" />

People Experience Manager- UAE

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Customer Service Lead will manage and enhance the customer experience at the Velodrome, focusing on booking management, event coordination, and venue operations. This role oversees the front-of-house team, implements service strategies, manages booking and CRM systems, and ensures smooth day-to-day operations and major events. The role also involves maintaining service standards, staff training, and compliance with safety and operational procedures.
 
 
 
 
 
 
 
 R
 
 1. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs; monitor and ensure achievement.
 </li>
 <li>
 Support Duty Managers in rota planning, peak times coverage, and professional development.
 </li>
 <li>
 Conduct coaching, mentoring, performance reviews, and regular 1:1 meetings.
 </li>
 <li>
 Approve leave and manage personnel-related tasks for front-of-house staff.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Booking Management
 
 
 <ul>
 <li>
 Manage all booking systems, memberships, and CRM processes ensuring accuracy and smooth operation.
 </li>
 <li>
 Oversee customer feedback channels (surveys, complaints, CRM) and implement improvements.
 </li>
 <li>
 Act as escalation point for complex complaints and critical incidents.
 </li>
 <li>
 Ensure accessibility and inclusivity for all visitors, including People of Determination.
 </li>
 <li>
 Check and maintain all literature, advertised programs, and online booking information.
 </li>
 <li>
 Coordinate communications with customers pre- and post-booking for upselling and engagement.
 </li>
 <li>
 Manage venue merchandise, stock, and financial transactions linked to bookings and services.
 </li>
 </ul>
 
 
 3. Operations &amp; Systems Management
 
 
 <ul>
 <li>
 Maintain POS and FOH computer systems, providing staff training as needed.
 </li>
 <li>
 Oversee day-to-day front-of-house operations in alignment with venue schedules and events.
 </li>
 <li>
 Ensure compliance with Standard Operating Procedures (SOPs) and Emergency Action Plans.
 </li>
 <li>
 Manage critical incident response when required.
 </li>
 </ul>
 
 
 4. Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation, and ticketing.
 </li>
 <li>
 Coordinate with internal teams to ensure smooth event execution.
 </li>
 <li>
 Build and maintain relationships with cycling clubs, schools, federations, and community partners.
 </li>
 </ul>
 
 
 5. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits, quality assurance, and incident reports; implement corrective actions.
 </li>
 </ul>
 
 
 6. General Responsibilities
 
 
 <ul>
 <li>
 Adhere to Modon policies and procedures, including Health &amp; Safety, Financial Regulations, Equality &amp; Diversity, and Sustainability.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Fluent in English; Arabic or other languages advantageous.
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First Aid certification preferred; Defibrillator and Health &amp; Safety training advantageous.
 </li>
 </ul>
 
 
 Experience &amp; Competencies:
 
 
 <ul>
 <li>
 6&ndash;8 years in customer service leadership, preferably in sports, leisure, or event venues.
 </li>
 <li>
 Proven track record managing front-of-house teams in high-volume environments.
 </li>
 <li>
 Knowledge of booking, membership, Direct Debit, admission, and CRM systems.
 </li>
 <li>
 Financial acumen, cash handling, and reporting experience.
 </li>
 <li>
 Strong communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to operate professionally during high-pressure events.
 </li>
 <li>
 Customer-focused, organized, and flexible to work evenings, weekends, and extended shifts.
 </li>
 <li>
 Cultural sensitivity, inclusivity, and ability to promote venue services effectively.
 </li>
 <li>
 Understanding of Health &amp; Safety legislation relevant to venue operations.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Dubai Based Marine Safety Company

We&rsquo;re Hiring: Customer Management ExecutiveLocation: Abu Dhabi Company: Louis Marine Employment Type: Full-TimeAbout UsLouis Marine is a fast-growing marine safety company serving clients worldwide. We specialize in inspection and servicing of Lifeboats, Fire Fighting Appliances, Liferafts, Automation Systems, Load Testing, and Safety Equipment Supply. With a strong commitment to quality and safety, we strive to deliver excellence in every service we provide.Job OverviewWe are seeking a Customer Management Executive to join our dynamic team. The ideal candidate will build and maintain strong relationships with clients, understand their needs, and ensure customer satisfaction while promoting our range of marine safety solutions.Key Responsibilities<ul><li>Build and maintain long-term relationships with clients through regular communication.</li><li>Meet with potential clients to assess their needs and identify business opportunities.</li><li>Conduct detailed client requirement assessments and propose suitable solutions.</li><li>Address client concerns promptly and professionally.</li><li>Engage with existing clients to encourage renewals, upgrades, and additional services.</li><li>Collaborate with internal teams to ensure smooth service delivery and client satisfaction.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s / Master&rsquo;s degree in any discipline.</li><li>1&ndash;2 years of experience in Sales or Marketing is desirable.</li><li>Freshers with strong communication and interpersonal skills are welcome to apply.</li><li>Female candidates will be given preference.</li><li>Candidates holding a sponsored visa will be given preference.</li><li>Valid UAE Driving License will be an added advantage.</li><li>Candidates residing in or around Abu Dhabi are encouraged to apply.</li></ul>Key Skills<ul><li>Excellent English communication (verbal &amp; written).</li><li>Strong client relationship and negotiation skills.</li><li>Proactive, confident, and goal-oriented attitude.</li><li>Good organizational and follow-up skills.</li></ul>Working HoursMonday to Saturday<ul><li>Monday to Friday: 08:00 AM &ndash; 05:00 PM</li><li>Saturday: 08:00 AM &ndash; 01:30 PM</li></ul>Joining AvailabilityImmediate joiners preferred or within 30 days.Why Join Us?<ul><li>Opportunity to work with a growing global marine brand.</li><li>Supportive and collaborative work environment.</li><li>Career growth and learning opportunities in the marine safety industry.</li></ul>Apply now and become a part of Louis Marine&rsquo;s journey toward excellence in marine safety!Job Types: Full-time, FresherPay: AED2,000.00 - AED3,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>

Customer Management Executive (Female)

NMC Health plc

<div>To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate</div>
 <div><ul><li>Greets patients or their families and finds out the nature of their enquiry.
</li><li>Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
</li><li>Advocates for patients&rsquo; and their families&rsquo; rights and responsibilities, confidentiality, information, and education.
</li><li>Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
</li><li>Communicates all information to Floor Supervisor on a daily basis.
</li><li>Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
</li><li>Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
</li><li>Investigates patient/visitor concerns and implements appropriate courses of action.
</li><li>Keeps accurate records of discussions or correspondence with customers.
</li><li>Performs duties of handling Patient /Telephone/Cash/back office work as specified in the duty roster.
</li><li>Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
</li><li>Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
</li><li>Works in accordance with the documented OSH procedures and instructions, including specific responsibilities.
</li><li>Is familiar with emergency and evacuation procedures.
</li><li>Notifies OSH hazards, incidents, near misses, and issues, and assists with the preparation of risk assessments and incident reports.
</li><li>Complies with waste management procedures and policies.
</li><li>Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
</li><li>Uses appropriate personal protective equipment and safety systems.</li></ul></div>
 <div><ul><li>Preferably a graduate in any discipline.
</li><li>Minimum 1-year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
</li><li>Proficient in technology applications; Basic MS Office (Word, Excel, &amp; PowerPoint), MS Outlook &amp; Internet Explorer skills.
</li><li>Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
</li><li>Patient-focused; service-oriented; patient and understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Ability to work independently with minimal supervision.
</li><li>Reliable, punctual, dependable, and responsive.
</li><li>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</li></ul></div>

Patient Experience Executive

Explore 2156+ Customer experience manager in Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.