sales manager

account manager

marketing executive

marketing manager

customer experience executive Jobs in Doha

customer experience executive

customer experience manager

Qatar Aviation Services

<div>
 
 
 
 About the Role
 
 
 
 
 
 
 
 Lead, support, manage and administer in assigned terminal Zone for all Customer Experience related activities in terminal operations to deliver world class quality and standards of service to all passengers and customer airlines, whilst ensuring the efficient, effective, and optimal deployment of all QAS resources in order to meet the requirement for handling all services, including and not limited to: Customer Experience Services, Check-in, Boarding Gates, Baggage Lost and Found Arrivals, VIP, Customer Care, Porter, Trolley, and any other services as directed by QAS Management. Responsible for planning in advance and coordinating the proactive management of Qatar Aviation Service (QAS) terminal operations to ensure the smooth and efficient handling of all QAS related services at Hamad International Airport in accordance with the Company&rsquo;s polices, and the respective Customer Airline Standard Ground Handling Service Agreement SLAs.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Supporting the Customer Experience Shift Manager in delivering QAS Customer Experience and safety standards excellence across terminal operations (Check-in &amp; Boarding, Trolley and Porterage, Baggage Lost and Found Arrivals, and Customer Care) in various operational Zones (within terminal operations), financial, and administration aspects, and driving excellence in service delivery for QAS in all aspects at Hamad International Airport.
 </li>
 <li>
 Responsible for planning and operating within the approved Customer Experience budgets (for each respective shift).
 </li>
 <li>
 Ensure all Customer incidents are handled with almost care, and that the Escalation Matrix is complied with notifying QAS Senior Management of all irregular airport operations (as set out in the Escalation Matrix), without delay. Assess and evaluate problem root cause analyses and collaborate in updating the SOPs as per company policy and provisions.
 </li>
 <li>
 Assisting Shift Manager, Manager Customer Experience, and HOD in the development and implementation of enhanced terminal operational processes and services which maximize the efficiency and service delivery standards of the operation.
 </li>
 <li>
 Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.
 </li>
 <li>
 Review Standard Operating Procedures (SOPs) and work Instruction (WI) on a regular basis, and following each incident, and propose the necessary changes as remedial action to ensure operational integrity across the Customer Experience and terminal operations.
 </li>
 <li>
 On monthly basis meets with Officers, Supervisors, and Lead Customer Service Agents to discuss performance results related to the operation and ensure that QAS service standards are consistently measured and met.
 </li>
 <li>
 Provide daily reports to QAS management and perform shift briefings to the duty team on each respective shift perform effective communication on clear shift targets to employee.
 </li>
 <li>
 Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS staff across Curb Side Short Term Car Park (STCP), Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop, select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).
 </li>
 <li>
 Ensure compliance of QAS Safety and Standard Operating Procedures (SOPs) across the department, and support QAS Human Resources in determining the appropriate fair and consistent disciplinary or corrective action(s) to department staff and/or procedures following the conclusion of an investigation pertaining to an incident, accident, and/or service lapse.
 </li>
 <li>
 Support the Manager Customer Experience, and HOD, with the creation of Key Performance Indicators (KPI&rsquo;s) through their feedback, when there will be any KPIs Matrix revision required.
 </li>
 <li>
 Responsible for the overall performance of the Customer Experience team performance in operations, financial and administration aspects in order to perform as per agreed Service Level Agreements (SLA), and to avoid penalties (as per the targets in the SLA between QAS, QAS customer airlines and/or HIA).
 </li>
 <li>
 Employing Just Culture methodology, ensure the timeous investigation into all incidents (by respective shift), and providing detailed responses to the Customer Relationship Management Team (CRM) regarding all customer queries.
 </li>
 <li>
 Perform safety and security, and Quality and Compliance spot check on QAS resources, workforce, equipment and facilities as well as all passenger terminal facilities, which are utilized by QAS for daily operations.
 </li>
 <li>
 Respond and coordinate QAS resources, in line with the Escalation Matrix, and in conjunction with HOD/ Manager Customer Experience, and Customer Experience Shift Manager to support the response required to any airline/airport emergency situation.
 </li>
 <li>
 Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines&rsquo; representatives, airport authorities and airport agencies to support business objectives.
 </li>
 <li>
 Prepare individual/shift reports highlighting&mdash;clearly and coherently--any incidents or service lapses and share with the Customer Experience Specialist &amp; Manager Customer Experience, for review, and work collaboratively to ensure the appropriate subsequent actions (if any) are taken timeously.
 </li>
 <li>
 Stay up to date with any changes to Customer Experience policies and procedures and ensure compliance.
 </li>
 <li>
 Assist security department with providing feedback for employees reporting to QR premises with inappropriate attire as and when required.
 </li>
 <li>
 Ensure all assigned follow ups are actioned on shift basis for timely closure of issues and highlight critical/unresolved cases to the line manager for further management review.
 </li>
 <li>
 Perform other department duties related to his/her position as directed by the HOD
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 About you
 
 
 
 
 
 
 
 Essential
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Equivalent
 </li>
 <li>
 Minimum 4 years of job-related experience
 </li>
 <li>
 Airport emergency and accident procedures.
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
 </li>
 <li>
 Expert knowledge of ground handling operational procedures, Airport handling procedures
 </li>
 <li>
 Must possess a strong, decisive and collaborative leadership style
 </li>
 <li>
 Demonstrate the highest standards of integrity, equality and respect.
 </li>
 <li>
 Ability to effectively communicate with clear, concise and consistent messages
 </li>
 <li>
 Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 
 
 
 <ul>
 <li>
 Knowledge of Arabic will be an advantage.
 </li>
 <li>
 5 years of relevant managerial experience
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Qatar Airways Group
 
 
 
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
 
</div>

Customer Experience Duty Manager

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Hamad International Airport is seeking a highly skilled and organized individual to join our team as
 
 Manager Customer Service and Accessibility
 
 . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
 </li>
 <li>
 Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
 </li>
 <li>
 Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
 </li>
 <li>
 Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
 </li>
 <li>
 Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
 </li>
 <li>
 Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
 </li>
 <li>
 
 Qualifications
 
 </li>
 <li>
 
 About you:
 
 </li>
 <li>
 Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
 </li>
 <li>
 Minimum 6 years of relevant experience
 </li>
 <li>
 Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
 </li>
 <li>
 Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
 </li>
 <li>
 Strong people management, creates an empowering environment, encouraging individual ownership and initiative
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
 </li>
 </ul>
 
 
 
</div>

Manager Customer Service and Accessibility

Unimoni Exchange

&middot; Enhance the company&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.&middot; To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.Update strategic partnership(s) and product value add messages to customers Key account customers.Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.&middot; Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.&middot; GHQ escalations tracker should be maintained by updating queries attended through call back requests.Job Types: Full-time, PermanentPay: Up to QAR3,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Experience Executive

Al Rayes Laundry & Dry Cleaning

The Head of Customer Service leads the customer experience strategy across all laundry service touchpoints&mdash;retail, delivery, and digital. This role ensures timely resolution of customer issues, drives satisfaction and loyalty, and continuously improves service quality. The ideal candidate combines operational know-how with empathy and leadership.1. Customer Experience Strategy<ul><li>	Design and implement a customer service framework tailored to laundry operations (pickup, delivery, garment care).</li></ul><ul><li>	Monitor customer satisfaction metrics (monday.com) and drive improvement initiatives.</li></ul><ul><li>	Ensure consistent service quality across all channels&mdash;phone, snonu, email, whatsapp and phone call.</li></ul>2. Team Leadership<ul><li>	train, and manage customer service representatives and delivery support staff.</li></ul><ul><li>	Handling complaints, refunds, damaged items, and service delays.</li></ul><ul><li>	Conduct regular performance reviews and coaching sessions.</li></ul>Operations &amp; Technology<ul><li>	Oversee CRM and ticketing systems to track customer interactions and resolutions.</li></ul><ul><li>	Collaborate with logistics and laundry operations to resolve service bottlenecks.</li></ul><ul><li>	Implement automation and AI tools to streamline customer support.</li></ul>3.Quality Assurance &amp; Feedback<ul><li>	Analyze customer feedback to identify recurring issues and service gaps.</li></ul><ul><li>	Work with laundry technicians to ensure garment handling meets customer expectations.</li></ul><ul><li>	Lead root-cause analysis for service failures and implement corrective actions.</li></ul>4.Financial &amp; Reporting<ul><li>	Manage departmental budgets and optimize resource allocation.</li></ul><ul><li>	Prepare monthly reports.</li></ul>Personal Attributes<ul><li>	Empathetic and solution-oriented.</li></ul><ul><li>	Detail-driven with a passion for service excellence.</li></ul><ul><li>	Able to thrive in a fast-paced, customer-facing environment.</li></ul><ul><li>	Strong leadership presence and team motivator.</li></ul>Required Skills &amp; Qualifications<ul><li>	5+ years in customer service leadership, ideally in laundry, hospitality, or logistics.</li></ul><ul><li>	Strong understanding of laundry operations and garment care standards.</li></ul><ul><li>	Proficiency in CRM platforms and customer analytics.</li></ul><ul><li>	Excellent communication and conflict resolution skills</li></ul>Job Type: Full-timePay: QAR3,500.00 per month

Head of Customer Service (HOD)

Jaidah Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage service bookings by scheduling, confirming, following up with customers for show up and conduct retention activities to bring back lapsed service customers.
 </li>
 <li>
 Ensure high first call resolution by resolving queries effectively.
 </li>
 <li>
 Follow structured complaint handling protocols to ensure a seamless resolution process.
 </li>
 <li>
 Collaborate with internal teams to enhance customer journeys and service efficiency.
 </li>
 <li>
 Maintain accurate CRM records in our system.
 </li>
 <li>
 Support quality assurance compliance and policies.
 </li>
 <li>
 Participate in quarterly training programs to develop CX skills and knowledge.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 1-3 years' experience in a customer service sales or contact center role.
 </li>
 <li>
 Previous experience in automotive, retail or hospitality industries is a plus.
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 Experience with CRM systems (Salesforce) and telephony platforms (Geneysys) is preferred.
 </li>
 <li>
 Understanding of lead qualification and customer engagement techniques.
 </li>
 <li>
 Knowledge of service booking management and retention techniques.
 </li>
 <li>
 Familiarity with quality assurance standards and compliance protocols.
 </li>
 <li>
 Basic understanding of automotive industry processes.
 </li>
 <li>
 Technical proficiency in any CRM &amp; Telephony systems( Salesforce, Geneysys is a plus)
 </li>
 <li>
 Excellent verbal &amp; written communication skills in English &amp; Arabic is Must.
 </li>
 <li>
 Strong negotiation and persuasion abilities to improve conversion rates.
 </li>
 <li>
 Technical proficiency in CRM &amp; telephony systems (Salesforce, Genesys)
 </li>
 </ul>
</div>

CUSTOMER EXPERIENCE AGENT

BigTrader Technologies LLC

About iProcure iProcure is a leading B2B digital procurement platform helping businesses streamline sourcing, vendor management, and purchasing with speed, transparency, and simplicity. Our platform empowers companies to connect with trusted suppliers, optimize procurement processes, and drive cost efficiency &mdash; all in one place.Role and Responsibilities<ul><li>Facilitate user onboarding on the iProcure platform, ensuring a smooth and efficient start.</li><li>Update and manage customer interaction records accurately in CRM.</li><li>Address customer queries professionally and provide timely resolutions.</li><li>Collaborate with internal teams to enhance the user experience across the platform.</li><li>Stay updated on iProcure features and processes to assist users effectively.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in business administration or a related field.</li><li>Minimum 2 years of experience in customer service, preferably with corporate/B2B clients.</li><li>Experience interacting with corporate customers via telecall and email.</li><li>Strong organizational skills and a systematic approach to managing information.</li><li>Excellent communication and problem-solving skills.</li><li>Tech-savvy and eager to learn new digital tools like iProcure.</li><li>Previous customer service experience in a fast-paced environment.</li><li>Ready to join immediately.</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Fast-growing work environment with real career progression.</li><li>Opportunity to contribute to the growth of a high-impact digital platform.</li></ul>Location: Doha, QatarApplication Process If you're motivated by conversations, love connecting with businesses, and thrive in fast-paced environments, apply now with your updated CV to milani@iprocure.ai.Job Type: Full-timePay: From QAR3,000.00 per month

Ehjz for trading and services

Marketing ManagerPosition OverviewWe are seeking a dynamic and results-driven Marketing Manager/ Sales Manager to lead the development and execution of our marketing strategies. The Marketing Manager will be responsible for building brand awareness, driving customer acquisition, managing campaigns, and supporting the company&rsquo;s overall growth objectives. This role requires both strategic thinking and hands-on execution additionally Strategy &amp; Planning.The Sales Manager will be responsible for developing sales strategies, managing client relationships, and achieving sales targets. This role requires strong leadership, excellent communication skills, and a proven track record in sales management.Key ResponsibilitiesStrategy &amp; PlanningDevelop and implement integrated marketing strategies aligned with business goals.Conduct market research to identify opportunities, trends, customer needs, and competitor activities.Define and monitor marketing budgets, ensuring efficient allocation of resources.Brand ManagementStrengthen and manage the company&rsquo;s brand identity across all channels (digital, print, events).Ensure consistent brand messaging in campaigns, communications, and customer touchpoints.Digital MarketingLead digital marketing efforts including SEO, SEM, social media, email marketing, and paid advertising.Oversee website content, performance analytics, and customer engagement strategies.Campaigns &amp; PromotionsPlan, execute, and analyze promotional campaigns to increase customer engagement and conversions.Coordinate product launches, marketing events, and strategic partnerships.Content &amp; CommunicationManage the creation of engaging marketing content, including blogs, press releases, newsletters, and media kits.Build strong relationships with media outlets, agencies, and external partners.Team LeadershipSupervise and mentor members of the marketing team.Collaborate closely with sales, product development, and operations teams to ensure aligned objectives.Analytics &amp; ReportingTrack key performance indicators (KPIs) for campaigns and provide regular reports to senior management.Use data-driven insights to refine marketing strategies and optimize ROI.Qualifications &amp; SkillsBachelor&rsquo;s degree in Marketing, Business Administration, or a related field (Master&rsquo;s preferred).Proven experience (5+ years) as a Marketing Manager or similar leadership role.Strong knowledge of digital marketing tools, analytics platforms, and social media management.Excellent communication (English &amp; Arabic preferred), negotiation, and presentation skills.Creative thinker with strong analytical and problem-solving abilities.Ability to manage multiple projects and meet deadlines in a fast-paced environment.Experience in healthcare/technology services (preferred but not mandatory).Develop and implement integrated marketing strategies aligned with business goals.Conduct market research to identify opportunities, trends, customer needs, and competitor activities.Define and monitor marketing budgets, ensuring efficient allocation of resources.Brand ManagementStrengthen and manage the company&rsquo;s brand identity across all channels (digital, print, events).Ensure consistent brand messaging in campaigns, communications, and customer touchpoints.Digital MarketingLead digital marketing efforts including SEO, SEM, social media, email marketing, and paid advertising.Oversee website content, performance analytics, and customer engagement strategies.Campaigns &amp; PromotionsPlan, execute, and analyze promotional campaigns to increase customer engagement and conversions.Coordinate product launches, marketing events, and strategic partnerships.Content &amp; CommunicationManage the creation of engaging marketing content, including blogs, press releases, newsletters, and media kits.Build strong relationships with media outlets, agencies, and external partners.Team LeadershipSupervise and mentor members of the marketing team.Collaborate closely with sales, product development, and operations teams to ensure aligned objectives.Analytics &amp; ReportingTrack key performance indicators (KPIs) for campaigns and provide regular reports to senior management.Use data-driven insights to refine marketing strategies and optimize ROI.Qualifications &amp; SkillsBachelor&rsquo;s degree in Marketing, Business Administration, or a related field (Master&rsquo;s preferred).Proven experience (5+ years) as a Marketing Manager or similar leadership role.Strong knowledge of digital marketing tools, analytics platforms, and social media management.Excellent communication (English &amp; Arabic preferred), negotiation, and presentation skills.Creative thinker with strong analytical and problem-solving abilities.Ability to manage multiple projects and meet deadlines in a fast-paced environment.Experience in healthcare/technology services (preferred but not mandatory).Job Type: Full-time

Marketing Manager / Sales Manager

Explore 2861+ Customer experience manager in Doha this September. Find roles across top companies and apply now to boost your career.

2861 customer experience manager jobs IN Doha

Customer Experience Duty Manager

Manager Customer Service and Accessibility

Customer Experience Executive

Head of Customer Service (HOD)

CUSTOMER EXPERIENCE AGENT

Customer Experience Executive

Marketing Manager / Sales Manager