sales manager

guest experience expert

senior commercial manager

senior quality specialist

crm sales specialist

customer experience manager multiple sclerosis

Sanofi

<div><p>We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis.</p><p></p><p>
As the Customer Experience Manager &ndash; Multiple Sclerosis, you will be based in Jeddah and responsible for shaping perceptions within the MS community by challenging traditional paradigms and building belief in the unique biology of disability progression independent of relapses.
</p><p></p><p>You will also play a key role in enabling healthcare professionals to identify appropriate patients through targeted education and engagement.</p><p></p><p>
Reporting to the Franchise Head, this role is strategically positioned to realize the ambition for Tolebrutinib and contribute to the overall future success of Sanofi.</p><p><br>
Your core responsibilities will include:</p><ul><li><p>
Mapping and segmenting accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs</p></li><li><p>
Understanding key accounts&rsquo; critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination</p></li><li><p>
Developing strategic account plans including prioritization, based on identified barriers to address and opportunities</p></li><li><p>
Co-creating solutions with accounts&rsquo; key decision-makers to remove operational barriers and supporting screening and monitoring initiatives</p></li><li><p>
Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts&rsquo; and other stakeholders.</p></li><li><p>
Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts&rsquo; needs and ensuring effective pull-through</p></li></ul><ul><li><p>
Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders&rsquo; level of maturity</p></li><li><p>
Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field</p></li></ul><p><br>
About you<br>
Education:</p><ul><li><p>
BA/BS degree in pharmaceutical science.</p></li></ul><p>
Experience:</p><ul><li><p>
Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis)</p></li><li><p>
Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch.</p></li></ul><p><br>
Soft skills:</p><ul><li><p>
Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships</p></li><li><p>
Ability to work agile, demonstrate creativity and be a strong team player</p></li><li><p>
Self-driven, results-oriented with ambition for optimal results</p></li><li><p>
A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus</p></li><li><p>
Ability to dynamically adjust priorities due to changing circumstances</p></li><li><p>
Agile learner who is comfortable operating in complex environments</p></li><li><p>
Ability to influence, impact and guide peers</p></li><li><p>
Ability to articulate and explain the strategy in a simple and clear way</p></li><li><p>
Ability to build proper environment to enable Playing to Win culture to flourish</p></li><li><p>
Role model for the agile way of working</p></li><li><p>
Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success</p></li><li><p>
Growth mindset &amp; learning agility: Open to develop him/herself (receive &amp; give feedback)</p></li></ul><p></p><p>
Technical skills:</p><ul><li><p>
Demonstrated success across multiple field-based sales roles</p></li><li><p>
Strong customer relationship management capabilities</p></li><li><p>
In-depth knowledge of care pathway operations</p></li><li><p>
Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences</p></li><li><p>
Strong commercial acumen with strategic and innovative thinking</p></li><li><p>
Influential communicator with the ability to lead and inspire without direct authority</p></li><li><p>
Proven expertise in disease education</p></li><li><p>
Proficient in digital tools and analytics; able to transform data and feedback into actionable insights</p></li><li><p>
Committed to full compliance with all relevant regulations</p></li></ul>
null</div>

Customer Experience Manager - Multiple Sclerosis

Fendi

<div>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Category Sales Management and Business Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
  </li>
  <li>
   Monitor and achieve category department performance with relevant KPIs;
  </li>
  <li>
   Analyse the category business, propose and implement action plans to improve results;
  </li>
  <li>
   Set category performance target for the team and individual with the Store Manager;
  </li>
  <li>
   Be sensitive to competitors' trading activities and give feedback to Store Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leverage all clienteling tools to achieve Department and Store business goals;
  </li>
  <li>
   Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
  </li>
  <li>
   Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
  </li>
  <li>
   Improve Mystery Shopper Results with action plans;
  </li>
  <li>
   Implement appropriate CRM tools and develop loyal customer of particular product category;
  </li>
  <li>
   Act as brand category ambassador to educate VIP and new Clients;
  </li>
  <li>
   Participate into ad-hoc Clientele projects.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations and Visual Merchandising
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that merchandize is properly managed, displayed, stored and maintained by team;
  </li>
  <li>
   Maintain inventory accuracy and shrink rates within company standards;
  </li>
  <li>
   Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
  </li>
  <li>
   Maintain the Visual Merchandising consistent with Company standards;
  </li>
  <li>
   Align periodically visual merchandising and sales performance;
  </li>
  <li>
   Make the best out of the display and proximity storage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Management and Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Discuss individual performance every month and coach team members
  </li>
  <li>
   Motivate the team so that they perform at their highest level to meet their individual and store objectives
  </li>
  <li>
   Organize the team in an efficient manner according to business needs and delegate responsibility
  </li>
  <li>
   Translate strategic and business goals into concrete and individual actions and objectives
  </li>
  <li>
   Conduct category training to the team
  </li>
  <li>
   Execute the in-store training routine set by the Store Manager
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Profile
  <br/>
  <br/>
 </strong>
 <strong>
  Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category
  </li>
  <li>
   Bachelor's Degree or equivalent is preferred
  </li>
  <li>
   English fluent
  </li>
  <li>
   Manages his/ her image standards on a high level
  </li>
  <li>
   Strong selling and communication skills are necessary
  </li>
  <li>
   Excellent relationships skills, self-reliant, approachable and patient
  </li>
  <li>
   Confidence, organizational skills, professionalism
  </li>
  <li>
   Client focus with great business acumen
  </li>
  <li>
   Administration and financial skills
  </li>
  <li>
   Computer skills and Retail management system knowledge
  </li>
  <li>
   Goal oriented approach, multitasking
  </li>
  <li>
   Strong knowledge and/or interest for fashion/luxury industry.
  </li>
 </ul>
</div>


Department Manager

Zaina Cafe 

<p>Job Description:</p><p>We are looking for an experienced Operations Manager to join our team in Saudi Arabia. If you have a passion for coffee, a strong background in F&amp;B operations, and proven leadership skills, we&rsquo;d love to hear from you!</p><p>Key Responsibilities:</p><ul><li>Oversee daily operations across existing coffee shop branches, ensuring smooth and efficient service.</li></ul><ul><li>Maintain and enforce high standards of customer service, product quality, and overall guest experience.</li></ul><ul><li>Lead, train, and develop staff to build strong, motivated teams with excellent product knowledge and service skills.</li></ul><ul><li>Monitor inventory, manage supply chain, and ensure cost control across branches.</li></ul><ul><li>Ensure full compliance with health, safety, and hygiene regulations.</li></ul><ul><li>Handle escalated customer feedback and resolve issues professionally.</li></ul><ul><li>Drive sales, manage budgets, and work towards profitability targets.</li></ul><ul><li>Develop and strengthen the brand, ensuring consistency across all locations.</li></ul><ul><li>Identify, research, and evaluate potential new locations for expansion, and oversee the opening of new branches.</li></ul><ul><li>Implement operational strategies and SOPs to support sustainable growth.</li></ul><p>Requirements:</p><ul><li>Proven experience as an Operations Manager or Area Manager in the F&amp;B industry (Saudi Arabia or GCC experience preferred).</li></ul><ul><li>Strong knowledge of specialty coffee, brewing techniques, and caf&eacute; operations.</li></ul><ul><li>Excellent leadership, organizational, and team management skills.</li></ul><ul><li>Customer-focused mindset with a professional and approachable attitude.</li></ul><ul><li>Ability to multitask, prioritize, and perform in a fast-paced environment.</li></ul><ul><li>Strong communication skills in English and Arabic.</li></ul><p>Job Type: Full-time</p>

Coffee Shop Operation Manager

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div><div>
As Senior Sales Executive-Retail, you will be responsible to support the Sales Manager in promoting and selling a range of Decorative products to new/existing/specified potential customers by utilising Jotun&rsquo;s sales tools and techniques to develop strong customer relationships to achieve budgeted sales, gross margin, DSO- Days Sales Outstanding (Timely Payment Collections) with the aim of increasing Jotun market share and profitability.<br>
<br>
This position is based at Jeddah &amp; will report to the Area Sales Manager.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Introduce, promote and sell decorative products to allocated customers and geographical territories through regular visits, marketing activities, campaigns to achieve sales budget as well as maintain good relationships with customers.</div></li><li><div>
Execute sales policies and marketing activities in line with company rules and regulations to support business growth, uniformity and business efficacy.</div></li><li><div>
Maintain a good relationship with dealers and retailers, provide high quality service to existing distributors and attend to customers&rsquo; complaints and maintain the Customer Relationship Management Database.</div></li><li><div>
Ensure profitability of the company by selling high value products and increasing the retail network to create a good customer base in the market.</div></li><li><div>
Co-ordinate and manage retail information ensuring the necessary action is taken at critical stages of the retails business. Liaise with the client market and respond to inquiries on priority, introducing products and services to dealers/distributors.</div></li><li><div>
Securing small/medium and maintenance projects and utilizing distribution network in the supplying process to awarded projects.</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div>
We are Looking For:</div><div>
Qualification:</div><ul><li><div>
Bachelor&rsquo;s degree. Sales &amp; Marketing is preferable.</div></li><li><div>
3 - 5 years of relevant experience in Retail Sales &amp; Business Development.</div></li><li><div>
Fluency in Arabic &amp; English &ndash; both verbally and written.</div></li></ul><div></div><div>
Location: Jeddah, Saudi Arabia.</div><div></div><div>
Personal qualities :</div><ul><li><div>
Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability.</div></li><li><div>
Makes an impact; convinces and persuades others; promotes plans and ideas successfully</div></li><li><div>
Builds a useful network of contacts and relationships and utilizes it to achieve objectives</div></li><li><div>
Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.</div></li><li><div>
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.</div></li><li><div>
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.</div></li></ul><div></div><div>
What We Offer:</div><ul><li><div>
Competitive compensation and benefits.</div></li><li><div>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.</div></li><li><div>
Career development opportunities across multiple disciplines and geographies.</div></li><li><div>
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.</div></li><li><div>
A supportive and inclusive company culture where you can be your authentic self.</div></li><li><div>
A focus on having fun together through team buildings and social activities.</div></li></ul><div></div><div><br>
POSITION INFORMATION :</div><div>
Company: Jotun Saudia Co. Ltd.</div><div>
Contract Type: Regular</div><div>
Time Type: Full time</div><div>
CLOSING DATE (dd.mm.yyyy): 19.09.2025</div><div></div><div>
WHO WE ARE</div><div></div><div>
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.</div><div></div><div>
Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun&rsquo;s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.</div><div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div>

Senior Sales Executive - Retail

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
As an Executive Chef you will be responsible for leading the overall kitchen operations of the hotel.</p><p>
You will train and manage kitchen team members, supervise/coordinate all related culinary activities, estimate food consumption and purchase of food, select and develop recipes.</p><p>
Further you would need to standardize production of dishes to ensure consistent quality, establish presentation, technique and quality standards, plan and price menus, ensure proper equipment operation/maintenance, and ensure proper safety and sanitation in the kitchen. You may be required to cook certain dishes for special occasions and will oversee special catering events.</p><p>
The Executive Chef is directly responsible for hiring, people development and performance reviews of the kitchen team and will report to the General Manager. Additionally the Executive Chef will be responsible for driving revenue and ensuring the profitable kitchen operations.</p><b><br>
Qualifications</b><br>
<ul><li>
A strong culinary background working with Luxury Brands, with the demonstrated ability to stay current with new culinary trends;</li><li>
Excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies;</li><li>
Implement innovative and fresh ideas in retail, catering and patient services; and/or</li><li>
Create interpersonal relationships with guests..</li><li>
Have culinary production experience and a strong background in safety and sanitation compliance;</li><li>
Can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service</li></ul><br>
<b>
Additional Information</b><p><br>
The candidate must be based in Saudi Arabia</p></div>

Executive Chef

Abdul Latif Jameel

<div>
 <p>
  <strong>
   Who we are?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Abdul Latif Jameel is a diversified business of independent entities that include automotive distribution, auto parts manufacturing, financial services, renewable energy, environmental services, health, land and real estate development, logistics, electronics retailing and media services.
 </p>
 <p>
  Established in 1945 Abdul Latif Jameel has dual headquarters in Jeddah, Saudi Arabia and Dubai, United Arab Emirates, and currently has operations in 30 countries employing approximately 11,000 people from more than 40nationalities.
 </p>
 <p>
  The term Abdul Latif Jameel refers broadly to several distinct, separate and independent legal entities. It is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as Abdul Latif Jameel.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Job Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Constantly monitor Automotive consumer behaviors, emerging technologies, industry best practices, and customers&rsquo; feedback.
  </li>
  <li>
   Conduct continuous thorough assessments of existing business goals, processes, and digital assets in related business area, and propose effective improvements, solutions, and digitalization opportunities.
  </li>
  <li>
   Provide expert advice to the business on the effective adoption of digital technologies, innovations, and best practices, to optimize their business processes, enhance customer experience and satisfaction and improve their overall business performance.
  </li>
  <li>
   Develop tailored digital transformation roadmaps, ensuring they align with business goals and with Automotive industry best practices
  </li>
  <li>
   Lead the development of realistic Business Value Realizations (BVRs) in collaboration with the business for approved digital initiatives.
  </li>
  <li>
   Identify and engage with potential business partners through online resources, industry reports, conferences, trade shows, and networking events.
  </li>
  <li>
   Contribute to the development of clear criteria for evaluating technologies and technology partners, products, and solutions, considering factors such as compatibility with the organization, scalability, and strategic fit.
  </li>
  <li>
   Collaborate with the IT in developing Request for Proposals (RFPs) ensuring scope of work is aligned with the business requirements.
  </li>
  <li>
   Participate in proposal review, vendor evaluation and selection in collaboration with IT and other relevant stakeholders.
  </li>
  <li>
   Work closely with the vendor project manager and/or IT project manager during implementation to monitor and evaluate progress of digital transformation projects, proposing adjustments as necessary to ensure successful implementation and business owner satisfaction.
  </li>
  <li>
   Report the implementation progress periodically to the business owner and relevant stakeholders, providing recommendations and proposing risk mitigations as necessary.
  </li>
  <li>
   Conduct reviews, testing and approve/decline digital project deliverables ensuring deliverables meet defined acceptance criteria and quality standards.
  </li>
  <li>
   Identify potential risks and challenges associated with digital transformation initiatives and develop mitigation strategies.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualification:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business, Information Technology, or a related field
  </li>
  <li>
   5 years of experience in Technology related roles in Automotive, Digital or Telecom industries.
  </li>
  <li>
   Industry, with a strong track record of successful project implementations.
  </li>
  <li>
   In-depth knowledge of the Automotive industry, digital trends, and emerging technologies.
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  </li>
  <li>
   Strong analytical and problem-solving abilities.
  </li>
  <li>
   Project management skills, including the ability to manage multiple projects concurrently
  </li>
  <li>
   Certification in change management, or project management is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    The worker will work with a daily standard of (48) hours per week.
   </strong>
  </li>
  <li>
   <strong>
    The job posting will expire in 7 days - Apply while the opportunity lasts!
   </strong>
  </li>
 </ul>
</div>


Digital Product Management GM

Diversey

<div>
 <p>
  F&amp;B Account Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  General Scope:
 </p>
 <p>
  The F&amp;B Account Manager is responsible for managing one or more assigned Food &amp; Beverage (F&amp;B) customer accounts. The primary objective is to create customer value through expert technical service, ensure revenue retention, maintain profit margins, and identify opportunities for product growth within existing accounts. While acquiring new business may occur, this is not the core focus of the role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  Manage and grow assigned F&amp;B customer accounts.
 </p>
 <p>
  Deliver technical service and application support to ensure customer satisfaction and retention.
 </p>
 <p>
  Identify opportunities for up-selling and cross-selling products within assigned accounts.
 </p>
 <p>
  Maintain pricing discipline and gross profit targets.
 </p>
 <p>
  Analyze customer needs and usage trends to recommend tailored solutions.
 </p>
 <p>
  Prepare account reviews and performance reports as required.
 </p>
 <p>
  Coordinate with internal teams (technical, supply chain, marketing) to fulfill customer needs.
 </p>
 <p>
  Ensure full compliance with company safety and ethical standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Knowledge &amp; Expertise:
 </p>
 <p>
  Deep understanding of F&amp;B industry processes and challenges.
 </p>
 <p>
  Applied technical knowledge of chemical solutions and sanitation processes used in F&amp;B production environments.
 </p>
 <p>
  Familiarity with HACCP, ISO, and local food safety regulations.
 </p>
 <p>
  Strong relationship management and communication skills.
 </p>
 <p>
  Proficiency in CRM systems and Microsoft Office suite.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Complexity:
 </p>
 <p>
  Works independently on moderately complex service and account management tasks.
 </p>
 <p>
  Conducts root cause analysis, prepares service recommendations, and implements corrective actions.
 </p>
 <p>
  Interprets technical data and performance metrics to drive customer success.
 </p>
 <p>
  May mentor or guide junior team members.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Impact:
 </p>
 <p>
  Direct impact on customer retention, sales revenue, and gross margin.
 </p>
 <p>
  Plays a key role in maintaining client satisfaction and long-term partnerships.
 </p>
 <p>
  Errors could affect contract renewal or customer perception.
 </p>
</div>


Account Manager

Explore 361+ Customer experience manager multiple sclerosis in Jeddah this September. Find roles across top companies and apply now to boost your career.