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customer experience quality executive

Talentive HR

The Customer Experience Quality Executive is responsible for assessing and improving the quality of customer interactions by ensuring adherence to company standards, policies, and regulatory requirements. This role focuses on monitoring performance, providing actionable feedback, and supporting continuous improvement initiatives to enhance service quality and customer satisfaction.Key Responsibilities1. Interaction Monitoring &amp; Evaluation<ul><li>Review and monitor customer calls to ensure compliance with quality benchmarks, scripts, and operational procedures.</li><li>Assess agent performance using defined quality parameters such as communication skills, accuracy, professionalism, and compliance.</li><li>Identify performance strengths as well as gaps requiring improvement.</li></ul>2. Regulatory &amp; Policy Compliance<ul><li>Ensure all customer interactions comply with applicable regulations, data protection policies, and internal compliance standards.</li><li>Report non-compliance issues and support corrective action plans.</li></ul>3. Feedback, Coaching &amp; Development<ul><li>Deliver clear, constructive feedback to agents based on evaluation results.</li><li>Conduct coaching sessions to improve agent performance and service delivery.</li><li>Coordinate with training teams to support the development of training content aligned with quality insights.</li></ul>4. Data Analysis &amp; Reporting<ul><li>Analyze quality data and performance trends to identify recurring issues and improvement opportunities.</li><li>Prepare detailed QA reports and dashboards for management review.</li><li>Partner with operations teams to implement corrective actions and drive continuous quality improvement.</li></ul>5. Calibration &amp; Quality Standards<ul><li>Participate in calibration exercises to ensure fair, consistent, and accurate evaluations.</li><li>Assist in refining quality frameworks, evaluation criteria, and scoring methodologies.</li></ul>6. Customer Experience Improvement<ul><li>Work cross-functionally to enhance the overall customer experience.</li><li>Provide recommendations for process optimization and service improvements based on quality findings and customer feedback.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Experience Quality Executive

The Sales Executive is responsible for converting qualified leads into confirmed customers by effectively communicating product value and guiding prospects through the final stages of the sales journey. This role focuses on closing deals, handling objections, and ensuring a smooth and positive customer experience while meeting revenue and performance goals.Key Responsibilities1. Lead Engagement &amp; Deal Closure<ul><li>Connect with prospective customers through outbound calls to understand their requirements and buying intent.</li><li>Clearly present products or services, emphasizing key features, benefits, and overall value.</li><li>Confidently address objections and concerns to build trust and credibility.</li><li>Guide prospects through final discussions, including pricing, terms, and payment options.</li><li>Successfully close sales and achieve assigned targets and quotas.</li></ul>2. Customer Relationship Management<ul><li>Build strong rapport with customers through professional communication, empathy, and active listening.</li><li>Develop long-term customer relationships to encourage repeat business and referrals.</li><li>Provide post-sale follow-ups and personalized support to ensure customer satisfaction.</li></ul>3. Product Knowledge &amp; Skill Development<ul><li>Stay updated on product offerings, pricing structures, and market competitors.</li><li>Participate in training sessions to continuously improve sales techniques and product expertise.</li><li>Share insights, feedback, and best practices with the sales team to enhance collective performance.</li></ul>4. Sales Process Improvement<ul><li>Identify opportunities to improve sales workflows while maintaining quality standards.</li><li>Work closely with sales leadership to implement effective sales strategies.</li><li>Contribute feedback on scripts, objection-handling methods, and closing techniques.</li></ul>5. Reporting &amp; Performance Monitoring<ul><li>Maintain accurate records of sales activities, pipeline updates, and forecasts.</li><li>Prepare and submit regular performance reports to management.</li></ul>6. Compliance &amp; Quality Standards<ul><li>Follow company policies, procedures, and regulatory guidelines during all sales interactions.</li><li>Maintain ethical sales practices and high-quality customer engagement standards.</li><li>Participate in quality assurance evaluations and coaching sessions to ensure excellence.</li></ul>Work DetailsLocation: 1st Floor, Ext. Hall, TS Mall &amp; Residencia, Sadiqabad, Rawalpindi &ndash; 46300 Timings: 8:00 PM &ndash; 5:00 AMJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>What are your Salary Expectations?</li></ul>Work Location: In person

Sales Executive

H&H Packages Pvt Ltd

Job TitleField Sales Executive &ndash; Spices &amp; Dry Commodities (RawalpindiLocation: Rawalpindi (Field-based)Warehouse &amp; Dispatch Support: Lahore | Head Office: KarachiJob OverviewWe are an importer and trader of dry coconut, zeera (cumin), imli (tamarind), and dhania (coriander) from multiple origins. We are looking for a self-driven field sales person in Rawalpindi to develop wholesale markets, build customers, and execute daily sales.All stock handling, dispatch, and logistics support will be managed through our Lahore warehouse and logistics network. The role is performance-based with attractive commission on sales.Key Responsibilities1. Market Development<ul><li>Daily visits to Rawalpindi wholesale markets</li><li>Identify bulk buyers: wholesalers, traders, distributors, processors</li><li>Introduce our imported products, grades, and pricing</li></ul>2. Sales Execution<ul><li>Sell products in bulk on cash and approved credit</li><li>Negotiate prices within approved limits</li><li>Coordinate order confirmation and dispatch from Lahore warehouse</li></ul>3. Customer Relationship Building<ul><li>Build and manage a regular customer base in Rawalpindi</li><li>Ensure repeat business through follow-ups</li><li>Assist in recovery of credit sales (with company support)</li></ul>4. Demand Collection &amp; Market Intelligence<ul><li>Collect buyer requirements and market demand</li><li>Share feedback on product quality, origins, packaging, and pricing</li><li>Identify new product opportunities</li></ul>5. Reporting &amp; Coordination<ul><li>Daily reporting of market visits, sales, and customer feedback</li><li>Coordinate closely with Lahore warehouse/logistics and Karachi office</li></ul>What We Offer<ul><li>Salary: PKR 15,000 &ndash; 20,000 (fixed)</li><li>Commission: Attractive, uncapped commission on every sale</li><li>Logistics Support:</li><li>Centralized warehouse in Lahore</li><li>Reliable transport and dispatch system</li><li>Long-term growth opportunity for high performers</li></ul>Ideal Candidate<ul><li>Experience in spices, dry fruits, or commodities sales (preferred)</li><li>Strong contacts in Rawalpindi wholesale markets (highly desirable)</li><li>Comfortable working independently without local warehouse support</li><li>Honest, hardworking, and target-driven</li><li>Able to coordinate orders and deliveries remotely</li></ul>&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;Job Type: Full-timePay: Rs15,000.00 - Rs150,000.00 per monthWork Location: In person

Field Sales Executive - Spices & Dry Commodities (Rawalpindi)

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilities:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

Helpline Agent

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilities:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

CLOUD DATA PVT LTD

<ul><li>Position: Communication Executive</li><li>Company : CLOUD DATA PVT LTD</li><li>Location: RAWALPINDI</li><li>Salary: 60k to 100k</li><li>Night Shift job</li><li>Age: 24 to 38</li></ul>Job Description Experienced and confident CSR with excellent communication skills and a customer-focused approach.Key Skills:<ul><li>Fluent English communication (verbal &amp; written)</li><li>Inbound &amp; outbound call handling</li><li>Customer support &amp; complaint resolution</li><li>CRM &amp; call logging systems</li><li>Target-driven &amp; result-oriented</li></ul>Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Communication Executive( Night Shift)

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: On the road

Explore 375+ Customer experience quality executive in Medical Billing Jobs In Medical Billing Jobs In Medical Billing Jobs In Rawalpindi this January. Find roles across top companies and apply now to boost your career.

375 customer experience quality executive jobs IN Medical Billing Jobs In Medical Billing Jobs In Medical Billing Jobs In Rawalpindi

Customer Experience Quality Executive

Sales Executive

Field Sales Executive - Spices & Dry Commodities (Rawalpindi)

Helpline Agent

Helpline Agent

Communication Executive( Night Shift)

Helpline Agent