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customer experience specialist executive

getirfinans

<div>
 
 
 getirfinans
 
 operates within Banking as a Service model, having established partnerships with players at banking sector.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Support the development of GetirFinans&rsquo; customer strategy and contribute to initiatives that shape the customer experience.
 </li>
 <li>
 Assist in designing user flows and customer journeys to support end-to-end service design efforts.
 </li>
 <li>
 Apply design thinking methodologies to support ideation, problem-solving and project development phases.
 </li>
 <li>
 Track and support customer satisfaction metrics (CSAT, NPS) and share insights regularly.
 </li>
 <li>
 Analyze customer complaints and highlight improvement opportunities to relevant teams.
 </li>
 <li>
 Prepare periodic Voice of Customer and NPS reports by consolidating feedback from surveys, operational data, contact center insights, social media and research.
 </li>
 <li>
 Collaborate with UX and UI teams to ensure customer needs are reflected in project designs.
 </li>
 <li>
 Monitor Contact Point KPIs (call center performance, training quality, social media responsiveness, etc.) and contribute to enhancement ideas.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master&rsquo;s degree is a plus.
 </li>
 <li>
 2&ndash;3 years of experience in customer experience, process development, digital channels or project support roles.
 </li>
 <li>
 Experience in e-commerce, banking, fintech or telecom is preferred; digital banking exposure is a plus.
 </li>
 <li>
 Basic knowledge of digital banking, mobile apps, Open Banking, neo-banks and BaaS concepts.
 </li>
 <li>
 Familiarity with service design and design thinking methodologies.
 </li>
 <li>
 A customer-first mindset with strong analytical thinking to interpret pain points and insights.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Proficiency in MS Office tools.
 </li>
 <li>
 Proficiency in English.
 </li>
 </ul>
 
 
 
 
 Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 
 
 
 
 
 
 We will process your personal data as part of our recruitment procedures. To find out more, please consult our
 
 Candidate Privacy Notice.
 
 
 
</div>

Customer Experience Specialist / Executive

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

Turk Telekom

<div>
 
 TT Payment and E-Money Services is T&uuml;rk Telekom Group&rsquo;s fintech arm and is licensed by the Central Bank of Turkey. By being at the intersection of finance, technology, and telecom we have an amazing potential to deliver high quality products and services that will become integral parts of our customers&rsquo; lives.
 
 
 
 
 
 We are on a fast growth track and planning to deploy several products in the next two years. Our products will bring safe, easy to use and innovative payment solutions to millions of consumers and companies.
 
 
 
 
 
 We believe that a great product is the most important and long lasting differentiator in a highly competitive area. We believe that in order to create a great product, we have to have an excellent understanding of our customers&rsquo; needs which can only be achieved by being in touch with them on a consistent basis.
 
 
 
 
 
 As a Product Management Specialist / Sr. Specialist you have the end-to-end responsibility from certain products and features.
 
 
 
 
 
 
 What will you do?
 
 
 <ul>
 <li>
 Assist Sr. Product Manager in defining product strategy and improve our customers&rsquo; experience using data and intuition
 </li>
 <li>
 Deeply understand customer needs through qualitative and quantitative research and by spending time with them
 </li>
 <li>
 Prioritize over hundreds of requests from customers, colleagues, and partners
 </li>
 <li>
 Collaborate with UX design, customer research, engineering, marketing, and analytics partners
 </li>
 <li>
 Identify new growth opportunities via quantitative research, UX studies, and reviews of industry-standard methodologies
 </li>
 <li>
 Proactively monitor key performance metrics to support and inform product decision making
 </li>
 <li>
 Take responsibility from day one in delivering high quality financial products
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Graduation from a top-tier university
 </li>
 <li>
 Minimum 1 years of experience, mostly within product management (5 years for Sr. Specialist)
 </li>
 <li>
 Strong empathetic skills and passion for learning
 </li>
 <li>
 Excellent organization and prioritization skills
 </li>
 <li>
 Humility
 </li>
 </ul>
 
 
 
 
 
 What would be a plus?
 
 
 <ul>
 <li>
 Knowledge of UX/UI design
 </li>
 <li>
 Experience in user flows and diagrams
 </li>
 <li>
 Understanding agile methodology
 </li>
 <li>
 Experience bridging between business and tech
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Istanbul - Ankara
 
 
 
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 
 
 https://www.turktelekomkariyer.com/aydinlatma-metni.aspx
 
 
 
</div>

Financial Technologies Product Management Specialist / Sr. Specialist

Kärcher

<div>
 
 Department:
 
 Consumer Products &amp; Marketing
 
 
 
 Title:
 
 Marketing Senior Specialist
 
 
 
 Direct Report:
 
 Marketing Manager
 
 
 
 Level:
 
 Senior Specialist
 
 
 
 This Is How You WOW
 
 
 
 <ul>
 <li>
 Track emerging consumer trends, new marketing approaches, and tools to enhance go-to-market strategies.
 </li>
 <li>
 Marketing campaign development (not product marketing) -lead end-to-end campaign execution, from idea&amp;strategy development through to delivery, managing timelines, deliverables, and stakeholder expectations.
 </li>
 <li>
 Lead the planning, briefing agencies and creation and execution marketing campaigns across online, in-store and offline channels in line with brand positioning.
 </li>
 <li>
 Integrate onsite and offsite marketing resources focusing on customer experience journey.
 </li>
 <li>
 Analyse marketing campaign data and customer behavior to identify opportunities, optimize campaigns, and improve key operational metrics.
 </li>
 <li>
 Conduct market research, competitor analysis, and customer insight studies to support strategic decision-making and create actionable reports.
 </li>
 <li>
 Monitoring competition activities and market data&amp; taking necessary actions to optimize resource allocation to maximize marketing impact.
 </li>
 <li>
 Ensure full alignment of all campaigns with company strategy, driving both brand health and commercial performance for business and product groups.
 </li>
 <li>
 ROI analysis of the investments and taking the necessary decisions for continuation of investment.
 </li>
 <li>
 Create and maintain Shop-in-Shop/Pop-Up solutions, concepts support the brand-aligned design of Karcher Centers/Shops, Responsible for increase in the footfall for stores
 
 
 </li>
 </ul>
 
 It would be WOW if you would bring this in:
 
 
 
 <ul>
 <li>
 Having a bachelor's degree in related areas,
 </li>
 <li>
 At least 5 years of experience in marketing.
 </li>
 <li>
 Strong communication skills and problem-solving abilities.
 </li>
 <li>
 Data oriented and analytical skills.
 </li>
 <li>
 Knowledge and experience in trade marketing and brand marketing.
 </li>
 <li>
 Proficient written and verbal English skills.
 </li>
 <li>
 Experience working with agencies
 
 
 </li>
 </ul>
 
 Our K&auml;rcher WOW Package
 
 
 
 <ul>
 <li>
 Health &amp; Life Insurance,
 </li>
 <li>
 Meal Allowance (Ticket &amp; Canteen Services),
 </li>
 <li>
 Staff Discount on products,
 
 
 </li>
 </ul>
 
 So: Wanna WOW with us?
 
 
 
 Simply upload your resume online and leave your contact information. We look forward to getting to know you!
</div>

Senior Marketing Specialist

Reed Recruitment Türkiye

<div>
 
 Founded in 1960 in the UK, REED has grown continuously and become a leading brand both in the UK and the international arena. Today REED has 350 offices with more than 3.000 employees and is providing services across 20 specialist sectors.
 
 
 
 
 
 We work closely with experienced and qualified professionals across a wide range of industry sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level.
 
 
 
 
 
 As Reed Turkey, we are looking for a "Performance Marketing Executive" with below requirements for our client operating in Digital Media sector in Istanbul.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 1 year of experience in digital marketing and performance advertising (Google Ads, Meta Ads, etc.)
 </li>
 <li>
 Hands-on experience in managing advertising panels and campaign optimization
 </li>
 <li>
 Ability to manage content and ensure operational continuity
 </li>
 <li>
 Strong analytical skills and data-driven decision-making ability
 </li>
 <li>
 Proactive, solution-oriented, and a strong team player
 </li>
 <li>
 Preferably good English communication skills
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Collaborate with Digital Performance teams to develop and execute campaigns
 </li>
 <li>
 Manage day-to-day operations and act as the primary point of contact for clients
 </li>
 <li>
 Own and manage client strategies, ensuring campaign efficiency and effectiveness
 </li>
 <li>
 Identify opportunities to strengthen client relationships and explore new growth areas
 </li>
 <li>
 Ensure all deliverables are completed on time and within budget
 </li>
 <li>
 Work closely with the Account Director to plan accounts and growth opportunities
 </li>
 <li>
 Manage advertising panels and oversee campaign execution
 </li>
 <li>
 Optimize ads to maximize performance and ROI
 </li>
 </ul>
 
 
</div>

Performance Marketing Executive

FUJIFILM Healthcare Turkey

<div>
 
 We are looking for a Technical Service Specialist for our Healthcare Products with the following qualifications to be deployed in Istanbul European site.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 University degree preferable in Electrical / Electronics, Physics or Biomedical Engineering
 </li>
 <li>
 Healthcare business and process knowledge,
 </li>
 <li>
 Good knowledge in computer networking systems
 </li>
 <li>
 Strong presentation skills (public speaking and lecture experience desired),
 </li>
 <li>
 Analytical thinking, solution oriented, patient and self-confident,
 </li>
 <li>
 Strong planning / organization and time management skills
 </li>
 <li>
 Minimum 2 years experience in installing CT&amp;MRI systems and technical service
 </li>
 <li>
 Residing on Anatolian Side
 </li>
 <li>
 Military service should be completed for male candidates,
 </li>
 <li>
 Driving license Class B,
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 To provide technical service support and installation for the full range of CT-MRI equipment to new and existing customers,
 </li>
 <li>
 Perform maintenance and repair on customer sites in the region
 </li>
 <li>
 Understanding to customer needs, and offer them best solutions and maximize customer satisfaction
 </li>
 </ul>
 
 
</div>

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1659 customer experience specialist executive jobs IN Istanbul Turkey

Customer Experience Specialist / Executive

Technical Service Specialist

Financial Technologies Product Management Specialist / Sr. Specialist

Senior Marketing Specialist

Senior Marketing Specialist

Performance Marketing Executive

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