customer care operations expert Jobs in Riyadh

customer care operations expert

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customer service representative

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social media support manager, customer experience Jobs in Riyadh

social media support manager, customer experience

customer experience strategist

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
Contributes to the development of the vision and strategy for the design and innovation of customer experiences across all transport modes. This role combines service design, innovation frameworks, and customer-centric thinking to drive excellence in transport experiences from concept to implementation.
Essential Duties and Responsibilities:<ul>
<li>
Develop and lead a holistic customer experience design strategy aligned with business goals.</li>
<li>Introduce and oversee innovative initiatives to enhance multimodal journeys.</li>
<li>Apply design thinking, service design, and systems mapping to develop new customer touchpoints.</li>
<li>Work with stakeholders across operations, digital, and planning to ensure seamless integration of CX initiatives.</li>
<li>Oversee customer journey mapping, persona development, and voice-of-customer research programs.</li>
<li>Mentor a small team in driving user-centered design approaches and innovation labs.</li>
</ul>
Requirements
Qualifications:<ul><li>
Bachelor&rsquo;s degree.
</li></ul>Years of Experience:<ul>
<li>
2+ years of experience in guest experiences, ideally within the GCC.
</li><li>Understanding in the creation of guest experiences.</li></ul></div>

Specialist - Customer experience design & Innovation (CDU3) - CDUP 2063

<div>At Qiddiya Investment Company, we are on a journey to redefine the landscape of entertainment and leisure in Saudi Arabia. We are seeking a highly motivated Senior Manager - Customer Experience to lead our initiatives in creating unforgettable experiences for our visitors and stakeholders.
Key Responsibilities:<ul>
<li>
Design and oversee the execution of comprehensive customer experience strategies, ensuring alignment with overall business goals and branding.</li>
<li>Analyze customer feedback and behavior to derive insights for improving service delivery and customer engagement initiatives.</li>
<li>Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.</li>
<li>Develop customer experience metrics, KPIs, and benchmarks to track performance and identify areas for improvement.</li>
<li>Foster a customer-centric culture throughout the organization by training and mentoring staff on best practices in customer service and engagement.</li>
<li>Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into our offerings.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>A minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism, or large-</li>
</ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Customer Experience

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
Key Responsibilities:<ul>
<li>
Assists in the development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects.</li>
<li>Assist in the development and refinement of end-to-end customer journeys across all modes of transport.</li>
<li>Support service planning and network design with a focus on customer outcomes.</li>
<li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Prepare presentations, reports, and documentation related to customer journey planning and project updates.</li>
<li>Research and share global best practices in transport customer experience.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in business Strategy, Service Design or Customer Experience.</li>
<li>5+ years in customer transport experience or service planning; GCC experience highly regarded.</li></ul></div>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Amazon

Team Lead, Customer Success US, RBS Strategic Account Services The Strategic Account Services (SAS) team within the Retail Business Services (RBS) India organization is seeking a Team Lead for Customer Success to lead a team of Customer Success Managers (CSMs) responsible for the growth and development of Third-Party (3P) marketplace Sellers in the Amazon US Store. In this role, you'll be responsible for all business and operational objectives of your CSM team. You'll drive the creation and execution of strategies to achieve business goals, as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams. Key job responsibilities • Coach, mentor, and develop a team of CSMs • Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience. • Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction. • Contribute or lead projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock growth for the team and Sellers. • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc. • Manage recruiting and hiring efforts across direct team and broader organization. Shift timing is 4 PM to 1 AM. BASIC QUALIFICATIONS - 3+ years of team management experience - 3+ years of mentoring, leading and coaching experience - Bachelor's degree - 3+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products. - Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems. - Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams. PREFERRED QUALIFICATIONS - Experience in E-Commerce, Corporate Retail, Consulting and/or B2B - Superior communication and presentation skills - Effective account management. - Adept at stakeholder and executive communication, data analysis, partner engagement and negotiation. - Understanding of retail math and formulas for the purpose of making business decisions. - Experience using analytical, account management and productivity tools like SalesForce and Microsoft Office Suite. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Team Lead, Customer Success US, RBS Strategic Account Services

Mercer Middle East

<div>
 Mercer Middle East
 
 
 HR Transformation Practice
 
 
 🚀 Join Our Team as an Associate &ndash; Employee Experience &amp; Organizational Culture!
 
 
 Are you a motivated professional with 5+ years of experience in employee experience, change management, and organizational culture within the GCC region? Do you have a passion for designing engaging workplace environments and driving meaningful organizational change? If so, we want to hear from you!
 
 
 At Mercer Middle East&rsquo;s HR Transformation Practice, we&rsquo;re seeking an Associate to support and contribute to projects focused on employee experience design, change management, culture design, and workplace environment design across Saudi Arabia and the GCC. This is your opportunity to grow your career while making a real impact on organizational transformation.
 
 
 🌟 What You Will Do
 
 
 <ul>
 <li>
 Participate in shaping and updating our culture and change management approaches, methodologies and tools within the region.
 </li>
 <li>
 Support the delivery of multi-disciplinary projects that enhance employee experience, embed cultural transformation, and design engaging workplace environments aligned with client objectives.
 </li>
 <li>
 Assist in developing and implementing change management strategies that promote adoption, engagement, and sustainable organizational shifts.
 </li>
 <li>
 Contribute to designing corporate culture initiatives that align values, behaviors, and leadership practices to foster a high-performance, inclusive environment.
 </li>
 <li>
 Help create workplace environment designs that support collaboration, wellbeing, and productivity in physical and hybrid settings.
 </li>
 <li>
 Provide analytical and research support to senior team members, translating organizational data into actionable insights.
 </li>
 <li>
 Collaborate with project and client teams to ensure high-quality delivery and client satisfaction.
 </li>
 <li>
 Stay informed on regional trends in employee engagement, workplace design, and organizational change to support innovative solutions.
 </li>
 <li>
 Participate in business development activities, including proposal preparation and client presentations.
 
 
 </li>
 </ul>
 🌍 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a global leader in consulting, shaping the future of work and employee experience in the GCC.
 </li>
 <li>
 Work on impactful projects that drive meaningful change for organizations and their people.
 </li>
 <li>
 Accelerate your career with mentorship, professional development, and regional exposure.
 </li>
 <li>
 Join a vibrant, inclusive culture that values innovation, collaboration, and continuous learning.
 </li>
 <li>
 Enjoy competitive benefits, flexible work arrangements, and a supportive environment to help you excel.
 
 
 </li>
 </ul>
 🎯 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in employee experience design, change management, culture design, or workplace environment design.
 </li>
 <li>
 Experience working on organizational transformation projects within the GCC region is preferred.
 </li>
 <li>
 Strong analytical skills and the ability to translate data into insights.
 </li>
 <li>
 Good understanding of change management frameworks and organizational culture principles.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to work effectively in teams.
 </li>
 <li>
 Fluency in Arabic (spoken and written) is essential &mdash; effective communication within the regional context is key.
 </li>
 <li>
 Willingness to travel and be on-site in Saudi Arabia and other GCC countries as required.
 
 
 </li>
 </ul>
 Ready to Grow Your Career in Employee Experience and Organizational Culture?
 
 
 If you&rsquo;re passionate about driving positive change and designing engaging workplaces, apply now and join Mercer&rsquo;s dynamic team!
 
 
 Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
 
 
 Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 
 
 Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 
 
 
 R_320254
 
</div>

Associate – Employee Experience & Organizational Culture

PROVEN

<div>
 
 
 About Us
 
 
 
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 Our client is a well-established player in the Food &amp; Beverage sector, known for driving innovative solutions across the KSA region. They offer a dynamic work environment focused on long-term growth and impact.
 
 
 
 
 
 
 Role Overview
 
 
 
 The General Manager will take overall responsibility for the operational performance, profitability, and strategic growth of the Food &amp; Beverage business. This includes overseeing daily operations, driving commercial strategies, enhancing brand positioning, and ensuring sustainable financial success.
 
 
 
 
 
 The GM is expected to bring proven experience as a Business Lead, Director, and Marketing Strategist, with strong expertise in strategy, brand development and direction, tech-driven marketing, social media, and modern operational practices. The role requires balancing operational excellence with innovation, ensuring the company delivers outstanding guest experiences while maintaining a strong competitive edge in the F&amp;B industry.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and execute strategies to ensure profitable growth and operational excellence across the F&amp;B division.
 </li>
 <li>
 Collaborate with the board to define long-term objectives, expansion opportunities, and brand positioning.
 </li>
 <li>
 Lead the development and execution of brand direction and marketing strategies, ensuring consistent positioning across all customer touchpoints.
 </li>
 <li>
 Integrate technology-driven solutions into operations, marketing, and customer engagement (social media, CRM, digital platforms, loyalty programs).
 </li>
 <li>
 Drive innovation in menu offerings, service models, and customer experiences to adapt to evolving market demands.
 </li>
 <li>
 Ensure smooth day-to-day operations while upholding brand, quality, hygiene, and safety standards.
 </li>
 <li>
 Monitor operational and financial performance against plans, budgets, and KPIs, taking corrective actions as needed.
 </li>
 <li>
 Build, lead, and inspire cross-functional teams (operations, marketing, customer experience) to achieve business goals.
 </li>
 <li>
 Conduct market and competitor analysis to anticipate trends, inform business decisions, and strengthen brand competitiveness.
 </li>
 <li>
 Develop partnerships and supplier relationships that enhance both brand equity and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Hospitality Management, or related field (MBA preferred).
 </li>
 <li>
 Minimum 10 years of direct management experience in F&amp;B or hospitality operations with full financial accountability.
 </li>
 <li>
 Experience in managing diverse formats (restaurants, QSR, casual dining, catering, or hospitality outlets).
 </li>
 <li>
 Strong background in marketing, digital transformation, and customer-centric business growth strategies.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 12&ndash;15 years of relevant work experience, with at least 10 years in a senior management role within the F&amp;B or hospitality industry.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Proven track record as a Business Lead, Director, or Marketing Head with strong operational and commercial acumen.
 </li>
 <li>
 Expertise in strategy development, brand building, and direction.
 </li>
 <li>
 Demonstrated success in tech-driven marketing, digital campaigns, and social media brand engagement.
 </li>
 <li>
 Strong P&amp;L and financial management experience, with success in revenue growth and cost control.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills to inspire teams and stakeholders.
 </li>
 <li>
 Strong problem-solving, decision-making, and conflict-resolution abilities.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering innovative and exceptional dining experiences.
 </li>
 </ul>
</div>

General Manager

Qiam real estate

Digital Marketing Manager&#65279; &ndash; Full-time | Riyadh, Saudi ArabiaAre you a creative strategist with a passion for digital growth? We&rsquo;re looking for a Digital Marketing Manager to lead our online presence, elevate our brand, and drive measurable business results through innovative marketing campaigns.What You&rsquo;ll Do:<ul><li>Develop and execute digital marketing strategies that align with company goals.</li><li>Manage and optimize paid campaigns across Google Ads, Meta, and other digital platforms.</li><li>Oversee engaging content creation and publication on social media channels.</li><li>Track, analyze, and report performance metrics using tools like Google Analytics.</li><li>Manage the digital marketing budget and maximize ROI.</li><li>Stay ahead of digital trends and identify opportunities for growth.</li><li>Collaborate closely with creative and sales teams to ensure brand consistency.</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.</li><li>3+ years of proven experience in digital marketing management.</li><li>Strong knowledge of SEO, SEM, and social media advertising.</li><li>Excellent communication and analytical skills.</li><li>Fluent in English (spoken and written).</li><li>If you&rsquo;re ready to take the lead in shaping impactful digital strategies, we&rsquo;d love to hear from you.</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1633;&#1634;&#1644;&#1637;&#1632;&#1632;&#1643;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;&#1587;&#1572;&#1575;&#1604; (&#1571;&#1587;&#1574;&#1604;&#1577;) &#1591;&#1604;&#1576; &#1575;&#1604;&#1578;&#1602;&#1583;&#1605;:<ul><li>?What is your current salary</li><li>?What is your expected salary</li></ul>

مدير التسويق الرقمي | Digital Marketing Manager

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