customer & logistics service agent Jobs in Izmir

customer & logistics service agent

customer logistics service agent

Imerys

<div><h2 class="jobSectionHeader"><b>The Company</b></h2><h2 class="jobSectionHeader"><b>
Imerys</b><b> is the world&rsquo;s leading supplier of mineral-based specialty solutions for the industry with &euro;3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers&rsquo; products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.</b></h2><h2 class="jobSectionHeader"><b>
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.</b></h2><div></div><h2 class="jobSectionHeader"><b>
The Position</b></h2>
Customer &amp; Logistics Service Agent<div></div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><div>
JOB SUMMARY/PURPOSE</div><ul><li><div>
Optimise the delivery lead-time, transport costs and the Quality service focusing on customer satisfaction.</div></li><li><div>
Confirm availability of goods to the customers, discussing availability and collection data with the Production plant responsible.</div></li><li><div>
Manage relationships with carriers and forwarders, confirming dates, checking invoices, claims and export documents.</div></li></ul><div><br>
</div><div><div>JOB SCOPE/DIMENSIONS</div><ul><li><div>
Contribute to the On Time Delivery (OTD) and customer satisfaction indicators</div></li><li><div>
Contribute to the claims KPIs</div></li><li><div>
Responsible for maintaining a safe personal environment and acting safely at all times.</div></li><li><div>
Fully supports the location health, safety and environmental (EHS) programs by participating in their implementation, maintenance, enforcement and compliance with the company's programs.</div></li><li><div>
To support all STEP initiatives (<i>Saving Together through Excellence in Purchasing</i>) and participate actively in all requested projects.</div></li><li><div>
Customer service activities linked to support Sales as Sales reports or price checking.</div></li></ul><div></div><div>
 KEY TASKS AND RESPONSIBILITIES</div><ul><li><div>
Confirm sales orders to customers after planning discussion.</div></li><li><div>
Assure suppliers booking transport through TMS (Transwide) when ready, issue Delivery Notes and all related documents.</div></li><li><div>
Manage the customers urgent deliveries.</div></li><li><div>
Manage customer complaints in case root cause analysis impacts Supply Chain.</div></li><li><div>
Keep a closer relation with Customer Service to permit customers to receive all information related to the goods status.</div></li><li><div>
Send the purchase orders to suppliers, follow up these orders confirmations and also ETAs requested vs ETAs confirmed.</div></li><li><div>
Control suppliers deliveries conformity, costs generated by non-conformities (quality, delay) and that these costs are re-invoiced.</div></li><li><div>
Anticipate the delivery delay from suppliers and manage emergencies</div></li><li><div>
Forward all necessary documents to the logistics service providers</div></li><li><div>
Send input documents to the accounting department for invoices reconciliation</div></li><li><div>
Manage supplier complaints</div></li><li><div>
Ensure delivery and stock data reliability in software.</div></li><li><div>
Provide loaders short term and midterm information of daily collections.</div></li><li><div>
Follow up and monitor Supply Chain KPIs related to the function.</div></li></ul><div></div><div>
JOB SPECIFICATIONS</div><ul><li><div>
Minimum 5 years of experience in a similar function</div></li><li><div>
SAP user, preferably Hana version is a plus. Logos ERP user is an added value.</div></li><li><div>
Bachelor or Master in international Business &amp; Logistics and Supply Chain Management is a plus</div></li></ul><div>
Knowledge, skills, Imerys Leadership Behaviors</div><ul><li><div>
Strong background in all kinds of transport and export documents. Background as a customs agency or forwarder officer is an added value.</div></li><li><div>
Strong interpersonal skills to collaborate with several stakeholders, Sales, Customer services, Plant staff, Finance staff and forwarders / carriers representatives.</div></li><li><div>
Leadership. Able to coordinate small projects.</div></li><li><div>
Ability to work with ERP to execute administrative tasks. Logos / SAP</div></li><li><div>
Speak English and Turkish.</div></li></ul></div><div></div><h2 class="jobSectionHeader"><b>
Position Type</b></h2>
Full time<div>
and</div>
Fixed Term (Fixed Term)<div></div><div><i>
Only technical issues will be monitored through the below inbox:</i></div><div><i>
recruiting.support@ imerys.com</i><br>
<br>
<i>PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.</i><br>
<br>
<i>To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.</i></div><div></div><h3 class="jobSectionHeader"><b><i>
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.</i></b></h3></div>

Customer & Logistics Service Agent

MSC Mediterranean Shipping Company

<div>
 <p>
  As MSC Group, we are the pioneer of the sector with our activities and integrated logistics services in the fields of Land &amp; Rail &amp; Sea Transport, Storage, Shipping, Port Management, Information Technologies. Despite the size and diversity of our services, we never give up our human-oriented approach. We are excited to share with our customers our technical knowledge and skills that we support with systems while offering customized solutions for the needs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To join the MSC Group, we are looking for a
  <strong>
   <em>
    "
   </em>
   Executive Assistant
   <em>
    "
   </em>
  </strong>
  <em>
  </em>
  who can work with us at one of the
  <strong>
   <em>
    MSC Ship Agency of &Idot;zmir Alsancak Office.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are waiting for your application too!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Summary
  </strong>
 </p>
 <p>
  As an Executive Assistant within the Executive Office, this role will provide business, office and administrative support in the &Idot;zmir Office. A strong focus, ability to manage multiple priorities, timelines and discretion will be key characteristics to success in this role.
 </p>
 <p>
 </p>
 <p>
  <strong>
   What does an Executive Assistant do?
  </strong>
 </p>
 <ul>
  <li>
   Provide comprehensive executive assistance, ensuring seamless day‑to‑day support.
  </li>
  <li>
   Manage confidential communication and information with discretion and professionalism, ensuring the executive remains well-informed.
  </li>
  <li>
   Handle sensitive issues with sound judgment, diplomacy, and a calm, professional approach.
  </li>
  <li>
   Keep daily operations running smoothly by managing meetings, emails, travel, and expenses.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree from a reputable university
  </li>
  <li>
   Minimum 5 years of experience in a similar role, preferably within an international company
  </li>
  <li>
   Agile, analytical, and comfortable working in fast-paced, dynamic environments
  </li>
  <li>
   Strong ability to plan, coordinate, and manage multiple priorities effectively
  </li>
  <li>
   Excellent written and verbal communication skills&mdash;clear, confident, and engaging
  </li>
  <li>
   Professional presence with strong representation and hospitality abilities
  </li>
  <li>
   Highly organized, detail-oriented, and solution-driven mindset
  </li>
  <li>
   Strong sense of ownership and responsibility
  </li>
  <li>
   Proficient in MS Office applications
  </li>
  <li>
   Good command of English
  </li>
  <li>
   Based in &Idot;zmir or willing to relocate
  </li>
 </ul>
 <p>
 </p>
</div>


Executive Assistant

CBRE

<b>Key Responsibilities:</b><br>
Lead, develop, manage, and motivate a high-performing technical team during the assigned shift to ensure all services are delivered to the highest standards.
<br><br>
Responsible for the operational management of the technical staff, and the operation, maintenance, and technical services during the shift, including but not limited to:
<br><br>
Execution of preventative and reactive maintenance tasks.
<br><br>
Technical troubleshooting and resolution of operational issues.
<br><br>
Ensuring the continuous availability and efficiency of critical equipment and systems.
<br><br>
Supervision of service requests and work orders.
<br><br>
Coordination with other shifts and departments for seamless handover and continuity.
<br><br>
Inspection and monitoring of equipment performance.
<br><br>
Support the Contract Manager to ensure services provided by CBRE and client supply chain are delivered to the highest levels and managed against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
<br><br>
Maintain a close relationship with client representatives, ensuring partnership and that expectations are met and exceeded during the shift.
<br><br>
Provide daily/weekly reports for all activities completed onsite during the shift, including but not limited to team updates, operational performance, incident reports, and maintenance status.
<br><br>
Ensure that all matters that may impact the smooth running of the facility and its technical systems are immediately reported and collaborate with relevant stakeholders to ensure timely resolution of tickets and jobs.
<br><br>
Ensure a 5-star customer focus within all areas of operational activities, and that effective relationships are maintained with all stakeholders.
<br><br>
Review standard operating procedures (SOPs) and workflows to ensure continuous best practice, quality improvement, and efficiencies are implemented within technical operations.
<br><br>
Ensure all staff communication related to technical operations and incidents is issued to building user groups in a timely manner.
<br><br>
Ensure the provision of healthy and safe working conditions which comply with both client and CBRE’s Health & Safety policy, actively promoting safe working practices within the team.
<br><br>
Embrace CBRE and client values and ways of working by providing an example for all team members.
<br><br>
Must be operationally hands-on to assist the wider team during peak periods and work flexible hours from time to time.
<br><br>
Perform other duties as assigned.
<br><br>
Delivery of services shall be in line with the strategy set by the client and the Facilities Management Main Contact.
<br><br>
Establish standard procedures for potential scenarios or problems during the shift, including incident response.
<br><br>
<b>Communication Skills:</b><br>
Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding.
<br><br>
Ability to respond to common inquiries or complaints in a prompt, customer-focused manner.
<br><br>
Ability to effectively present technical information to internal departments and/or large groups of employees and stakeholders.
<br><br>
<b>Person Specification:</b><br>
Ability to work in a fast-paced, critical environment.
<br><br>
Ability to achieve business goals, with a concern for working well, surpassing standards of excellence, and passion for challenges.
<br><br>
Ability to work under pressure and draw on time management skills.
<br><br>
Customer service-focused.
<br><br>
Strong problem-solving and analytical skills.
<br><br>
Comfortable with and embracing of new technologies and digital tools.
<br><br>
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
<br><br>
Well organized and able to keep detailed records and documentation.
<br><br>
Ability to embrace and implement technology for operational efficiency.
<br><br>
Passionate about safety and ability to implement safe working measures and protocols.
<br><br>
Proven experience in a relevant technical field (e.g., Electrical, Mechanical, HVAC, Building Automation Systems, or General Maintenance) with a strong understanding of facility infrastructure.
<br><br>
Previous experience in a team leadership or supervisory role is required.
<br><br>
Relevant technical certifications or qualifications are highly desirable.
<br><br>
In addition to all above, other duties may be assigned by the line manager.

Multi-Skilled Sr Tech

Responsible for the operational management of staff, and the operation, maintenance, and technical services within the data center, including but not limited to:
<br><br>
Critical Power Infrastructure (UPS, generators, switchgear, PDUs)
<br><br>
HVAC and Cooling Systems (CRAC/CRAH units, chillers
<br><br>
Fire Suppression Systemsl
<br><br>
Physical Security Systems (access control, CCTV)
<br><br>
Network Cabling Infrastructure
<br><br>
Environmental Monitoring
<br><br>
Hardware deployment, installation, decommissioning, and asset management
<br><br>
Capacity planning and management for power, cooling, and space
<br><br>
Preventative maintenance and repair services for critical infrastructure
<br><br>
Lead, develop, manage, and motivate a high-performing operational team to ensure all data center services are delivered to the highest standards
<br><br>
Support the Contract Manager to ensure services provided by CBRE and client supply chain are delivered to the highest levels and managed against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
<br><br>
Maintain a close relationship with client representatives, ensuring partnership and that expectations are met and exceeded.
<br><br>
Provide weekly/monthly reports for all data center activities completed onsite, including but not limited to people updates, infrastructure performance, incident reports, innovation and best practice, projects, and capacity utilization.
<br><br>
Ensure that all matters impacting the smooth running of the data center are immediately reported and collaborate with relevant stakeholders to ensure timely resolution of tickets and jobs.
<br><br>
Ensure a 5-star customer focus within all areas of operational activities, and that effective relationships are maintained with all stakeholders.
<br><br>
Manage internal and external guides and ensure they are updated in line with agreed frequencies and/or changes.
<br><br>
Review Standard Operating Procedures (SOPs) and workflows to ensure continuous best practice, quality improvement, and efficiencies are implemented within data center operations
<br><br>
Manage project documents that promote issue-based problem-solving and business impact to demonstrate clear value and purpose for change.
<br><br>
Issue all staff communication to data center user groups in a timely manner and ensure updates on all workplace-related activities are being met.
<br><br>
Work with the internal Talent Resource Team on the recruitment and selection of new hires, ensuring top talent is attracted and a strong onboarding and training experience is delivered
<br><br>
Work closely with subject matter experts to engage and drive innovation, sustainability, and best practice across all services delivered on site, particularly focusing on energy efficiency
<br><br>
Act as a Fire Warden and provide support should an emergency situation arise.
<br><br>
Ensure the provision of healthy and safe working conditions which comply with both client and CBRE’s H&S policy, including physical security and cybersecurity protocols
<br><br>
Embrace CBRE and client values and ways of working by providing an example for all team members.
<br><br>
Must be operationally hands-on to assist the wider team during peak periods and work flexible hours from time to time.
<br><br>
Perform other duties as assigned.
<br><br>
Delivery of services shall be in line with the strategy set by the client and the Data Center Management Main Contact.
<br><br>
Manage accident reports related to data center operations.
<br><br>
Comply with local laws and regulations governing data center operations
<br><br>
Establish standard procedures for potential scenarios or problems, including incident response and disaster recovery plans
<br><br>
<b>Communication Skills:</b><br>
Ability to comprehend and interpret instructions, technical documentation, and memos, and ask clarifying questions to ensure understanding.
<br><br>
Ability to respond to common inquiries or complaints in a prompt, customer-focused manner.
<br><br>
Ability to effectively present technical information to internal departments and/or large groups of employees and stakeholders.
<br><br>
<b>Person Specification:</b><br>
Ability to work in a fast-paced, critical environment
<br><br>
Ability to achieve business goals, with a concern for working well, surpassing standards of excellence, and passion for challenges.
<br><br>
Ability to work under pressure and draw on time management skills
<br><br>
Customer service-focused.
<br><br>
Strong problem-solving and analytical skills
<br><br>
Comfortable with and embracing of new technologies and digital tools, including Data Center Infrastructure Management (DCIM) tools
<br><br>
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
<br><br>
Well organized and able to keep detailed records and documentation.
<br><br>
Ability to embrace and implement technology for automation and efficiency
<br><br>
Passionate about safety and ability to implement safe working measures and protocols.
<br><br>
Engineer degree is required (e.g., Electrical, Mechanical, Computer Science, IT, or related field)l
<br><br>
Proven experience in data center management at least 10 years experience and operations, with a strong understanding of data center infrastructure and network technologies
<br><br>
Familiarity with industry standards and best practices for data center design, maintenance, and security
<br><br>
Certifications such as Certified Data Center Professional (CDCP), Data Center Certified Associate (DCCA), or other relevant industry certifications are highly desirable
<br><br>
Written and fluent spoken English skills are required.
<br><br>
In addition to all above, other duties may be assigned by the line manager.

Data Center Manager

Bilkom

<div>
 <p>
  <strong>
   What About Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The only Turkish company in the Fortune Global 500, Bilkom, a Ko&ccedil; Group company, is one of the leading technology distributors of Turkiye. Bilkom&rsquo;s brand portfolio includes leading global brands operating in the information and communication technologies and consumer electronics categories. Bilkom offers a wide range of services to the distinguished and leading global brands in its portfolio within the scope of the Bilkom Plus value-added service package and is their strongest partner in T&uuml;rkiye. Our primary focus at Bilkom is human . We believe that the productivity and motivation of our employees are pivotal to our success. Our achievements are nurtured by a culture that values freedom in the workplace and fosters open communication. If you are looking to be a part of a dynamic and supportive team, we invite you to submit your application. Your contributions could be instrumental in driving our continued success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bilkom is seeking a dynamic and experienced Administrative Affairs Executive to manage and enhance the operational efficiency of our administrative processes. This role requires a highly skilled individual with strong communication, coordination, and problem-solving abilities. If you are a proactive, results-oriented professional who thrives in a fast-paced environment and has experience in facility management, vendor coordination, and employee services, we encourage you to apply. As an Administrative Affairs Executive at Bilkom, you will play a key role in overseeing various administrative processes, ensuring smooth operations across departments, and managing essential services within the organization. Your contributions will directly impact employee experience and operational success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree from a reputable university.
  </li>
  <li>
   Minimum of 5 years of experience in administrative affairs or facilities management.
  </li>
  <li>
   Strong communication, coordination, and problem-solving skills.
  </li>
  <li>
   Analytical mindset with the ability to identify challenges and implement solutions.
  </li>
  <li>
   Goal- and results-oriented, able to work effectively under pressure.
  </li>
  <li>
   Open to innovation and continuous development.
  </li>
  <li>
   Proficient in MS Office applications (Word, Excel, PowerPoint).
  </li>
  <li>
   Proficiency in English (both written and spoken).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What will you do?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative Affairs Strategy:
  </strong>
  Implement the vision and strategies of Administrative Affairs from an employee experience perspective, ensuring alignment with company goals and standards.
 </p>
 <p>
  <strong>
   Cross-Departmental Collaboration:
  </strong>
  Develop and implement strategic solutions to enhance cooperation and collaboration between departments, contributing to the overall efficiency of the organization.
 </p>
 <p>
  <strong>
   Facility Management:
  </strong>
  Oversee building management services including security, cleaning, transportation, and maintenance to ensure all services are running smoothly and effectively within a structured framework.
 </p>
 <p>
  <strong>
   Vendor Management:
  </strong>
  Manage external contractors and service providers, particularly in security, cleaning, and technical services. Monitor service quality, control attendance records (e.g., timesheets), and approve relevant documents.
 </p>
 <p>
  <strong>
   Technical Services Management:
  </strong>
  Ensure that all systems and equipment within the building are operational and well-maintained, implementing necessary preventive measures.
 </p>
 <p>
  <strong>
   Compliance and Safety:
  </strong>
  Support the establishment and monitoring of company quality standards related to areas such as KVKK (Personal Data Protection Law), Information Security, Occupational Health and Safety (OHS), and Environmental Management. Ensure adherence to company policies and procedures, and drive continuous improvement efforts.
 </p>
 <p>
  <strong>
   Employee Education and Awareness:
  </strong>
  Educate employees on company quality standards and systems (e.g., OHS, Environmental Safety), ensuring adherence to safety protocols and regulations.
 </p>
 <p>
  <strong>
   Reporting and Incident Management:
  </strong>
  Report incidents such as accidents or violations to senior management or relevant authorities according to established protocols.
 </p>
 <p>
  <strong>
   Budget Management:
  </strong>
  Assist in the creation and management of the administrative affairs budget. Monitor expenditures, propose corrective actions when necessary, and ensure cost control.
 </p>
 <p>
  <strong>
   Project Management:
  </strong>
  Manage building-related projects ensuring they are completed on time, within scope, and to the satisfaction of relevant stakeholders.
 </p>
 <p>
  Proficient in
  <strong>
   procurement
  </strong>
  management processes.
 </p>
 <p>
  Experienced in the management of t
  <strong>
   echnical services
  </strong>
  (electrical &amp; mechanical)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ko&ccedil; Academy technical and soft skills trainings
  </li>
  <li>
   Private health insurance (including family members)
  </li>
  <li>
   Flex benefits
  </li>
  <li>
   Bilkom advantages
  </li>
  <li>
   The latest version of mobile phone and pc
  </li>
  <li>
   Ko&ccedil; Ailem membership
  </li>
 </ul>
</div>


Administrative Affairs Executive

Explore 5+ Customer logistics service agent in Izmir this April. Find roles across top companies and apply now to boost your career.

5 customer logistics service agent jobs In Izmir

Customer & Logistics Service Agent

Executive Assistant

Multi-Skilled Sr Tech

Data Center Manager

Administrative Affairs Executive