sales coordinator

customer service representative Jobs in Riyadh

customer service representative

digital marketing specialist Jobs in Riyadh

digital marketing specialist

sales specialist

crm specialist

customer onboarding specialist

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in KSA. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Assist in scheduling installation appointments with clients and confirming that the site is ready for installation
 </li>
 <li>
 Support the coordination of backend on-site training requests
 </li>
 <li>
 Help schedule on-site technical visits, including normal and emergency cases, under supervision
 </li>
 <li>
 Assist in the onboarding process for customers for products
 </li>
 <li>
 Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members
 </li>
 <li>
 Conduct phone calls to educate customers about onboarding sequences
 </li>
 <li>
 Assist clients in setting up Foodics menus and inventory products
 </li>
 <li>
 Provide support in building customer menus, recipes, and inventory items
 </li>
 <li>
 Help with menu and inventory updates as needed
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
 </li>
 <li>
 Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
 </li>
 <li>
 Excellent problem-solving skills
 </li>
 <li>
 Must have strong and excellent communication skills both written and oral
 </li>
 <li>
 Fluent in English and Arabic is a must
 </li>
 <li>
 Willing to travel from time to time within or outside Riyadh and /or different cities in KSA
 </li>
 <li>
 Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
 </li>
 <li>
 Must be flexible to work in a fast-paced and evolving environment
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Previous experience in the SaaS, technology, or F&amp;B industry
 </li>
 <li>
 A collaborative team player with a passion for driving growth and innovation
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in-offices
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Onboarding Specialist

<div>Who Are We&#10067; 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in KSA. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do&#10067;<ul><li><ul>
<li>Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.</li>
<li>Support the coordination of backend on-site training requests.</li>
<li>Help schedule on-site technical visits, including normal and emergency cases, under supervision.</li>
<li>Assist in the onboarding process for customers for products.</li>
<li>Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.</li>
<li>Conduct phone calls to educate customers about onboarding sequences.</li>
<li>Assist clients in setting up Foodics menus and inventory products.</li>
<li>Provide support in building customer menus, recipes, and inventory items.</li>
<li>Help with menu and inventory updates as needed.</li>
</ul></li></ul>What Are We Looking For&#10067;<ul><li><ul>
<li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li>
<li>Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li>
<li>Excellent problem-solving skills</li>
<li>Must have strong and excellent communication skills both written and oral</li>
<li>Fluent in English and Arabic is a must</li>
<li>Willing to travel from time to time within or outside Riyadh and /or different cities in KSA.</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
<li>Must be flexible to work in a fast-paced and evolving environment</li>
</ul></li></ul>Who Will Excel&#10067;<ul>
<li>Previous experience in the SaaS, technology, or F&amp;B industry.</li>
<li>A collaborative team player with a passion for driving growth and innovation.</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li>
</ul>Requirements</div>

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally. 
 
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support. 
 
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue. 
 
Key job responsibilities 
The core functions of the Senior Customer Service Specialist include: 
<ul><li>Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices</li><li>Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format</li><li>Dive deep into customer problems, building the entire history of customer contacts, to determine root cause</li><li>Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer</li><li>Conduct data queries and general data analytics related to escalations the team is handling</li><li>Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations</li><li>Effectively communicate with both internal and external customers by adjusting your communication style to your audience</li><li>Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date</li><li>Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service</li><li>Successfully completes approved special projects as assigned</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Fluency in both Arabic and English (spoken and written)</li><li>Must be in good standing</li><li>Experience with MS Office and customer service tool set</li><li>Bachelor's degree or 2 years Amazon Experience</li><li>Experience interpreting and communicating analytics</li><li>Experience communicating technical concepts to a non-technical audience</li><li>Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment</li><li>Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders</li><li>Demonstrates flexibility in work hours based on scheduling needs and customer demands</li><li>A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search &amp; Rescue.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><div>
Preferred Qualifications: 
<ul><li>Experience utilizing Heartbeat and Tableau</li><li>Proficiency in other languages</li><li>Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).</li><li>Knowledge of project management tools like SIM.</li><li>HTML skills for creation of departmental and interdepartmental documentation and communication.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

PepsiCo

<div>
 
 🌟
 
 Tamheer Opportunity &ndash; HR Specialist Trainee
 
 🌟
 
 
 
 
 
 PepsiCo is looking for motivated graduates to join us as
 
 HR Specialist Trainees
 
 through the
 
 Tamheer Program
 
 in:
 
 
 
 
 
 📍
 
 Riyadh &amp; Dammam
 
 
 
 
 
 
 🔹 What you&rsquo;ll do:
 
 <ul>
 <li>
 Support HR operations and daily activities
 </li>
 <li>
 Assist in recruitment, onboarding, and employee engagement
 </li>
 <li>
 Gain exposure to different HR functions and best practices
 </li>
 </ul>
 
 
 
 
 🎯 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or related field
 </li>
 <li>
 Strong communication and organizational skills
 </li>
 <li>
 Must be
 
 Tamheer eligible
 
 </li>
 </ul>
 
 
 
 
 🚀 This is a great opportunity to kickstart your HR career and grow with PepsiCo.
 
 
 
 
 
 If you are
 
 Tamheer eligible
 
 and eager to build your career in HR, apply now!
 
</div>

HR Specialist - Tamheer

aljeel Medical

<div>
 
 
 JOB PURPOSE:
 
 
 
 The Senior Talent Acquisition Specialist is responsible for leading end-to-end recruitment strategies to attract, assess, and secure top talent across various departments. Acting as a strategic partner to business units, this role ensures a seamless hiring experience while aligning talent pipelines with workforce planning and Saudization objectives.
 
 
 
 
 
 
 JOB RESPONSBILITIES:
 
 
 
 
 Strategic Talent Sourcing &amp; Employer Branding:
 
 
 <ul>
 <li>
 Design and execute talent acquisition strategies in alignment with workforce plans.
 </li>
 <li>
 Identify the best sourcing channels and platforms for targeted candidate outreach.
 </li>
 <li>
 Collaborate with Marketing/HR to strengthen employer branding initiatives across social media, job boards, and university partnerships.
 </li>
 </ul>
 
 
 Candidate Management &amp; Selection:
 
 
 <ul>
 <li>
 Manage the full recruitment lifecycle: from requisition creation to offer acceptance for assigned positions.
 </li>
 <li>
 Screen, interview, and assess candidates using structured techniques and competency frameworks.
 </li>
 <li>
 Build talent pools for future needs.
 </li>
 </ul>
 
 
 Analytics, Reporting &amp; Compliance:
 
 
 <ul>
 <li>
 Maintain accurate tracking of applicant flow, hiring status, and onboarding outcomes.
 </li>
 <li>
 Generate periodic reports (e.g., recruitment dashboard, Saudization Recruitment Report,..etc) and provide insights on hiring trends and metrics.
 </li>
 <li>
 Ensure compliance with Saudization regulations.
 </li>
 </ul>
 
 
 Stakeholder Collaboration:
 
 
 <ul>
 <li>
 Act as a talent advisor to hiring managers, coaching them on interviewing techniques and market availability.
 </li>
 <li>
 Partner with internal teams (e.g., HR Ops, L&amp;D) to ensure smooth onboarding and talent integration.
 </li>
 <li>
 Develop and maintain relationships with external recruitment partners.
 </li>
 </ul>
 
 
 Process Optimization &amp; Projects
 
 
 <ul>
 <li>
 Continuously improve recruitment workflows and candidate experience.
 </li>
 <li>
 Support digital transformation of the recruitment function and implement best practices.
 </li>
 <li>
 Contribute to special HR projects related to organizational growth and Saudization initiatives.
 </li>
 </ul>
 
 
 
 
 
 JOB QUALIFICATIONS:
 
 
 <ul>
 <li>
 Minimum of
 
 4&ndash;5 years
 
 in talent acquisition or recruitment, preferably within a fast-paced environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.
 </li>
 <li>
 Proven track record of managing end-to-end recruitment processes across multiple job families.
 </li>
 <li>
 
 Proficiency in English
 
 is required.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 High attention to detail.
 </li>
 </ul>
</div>

Senior Talent Acquisition Specialist

Amazon

<div>
 
 Description
 
 
 
 Be part of a groundbreaking initiative that's reshaping e-commerce across MENA! Amazon Now Operations is launching innovative business models, and we're seeking a detail-oriented Project Support Specialist to drive our success.
 
 
 About the Role: Join our dynamic team as we revolutionize fast delivery through our 1P Stores initiative. This role combines operational excellence with project support to ensure seamless store launches and operations.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Execute and monitor store launch programs through systematic site visits
 </li>
 <li>
 Maintain and update comprehensive project checklists
 </li>
 <li>
 Manage non-inventory stock using Coupa (Amazon's Purchasing System)
 </li>
 <li>
 Coordinate with vendors and internal stakeholders to ensure inventory accuracy
 </li>
 <li>
 Identify and escalate potential risks and concerns
 </li>
 <li>
 Drive process improvements and implement best practices
 </li>
 <li>
 Support the development and execution of new business models
 
 
 </li>
 </ul>
 What You'll Need:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent attention to detail and organizational abilities
 </li>
 <li>
 Experience in inventory management or retail operations (preferred)
 </li>
 <li>
 Strong communication and stakeholder management skills
 </li>
 <li>
 Ability to work independently and manage multiple priorities
 </li>
 <li>
 Proficiency in Microsoft Office and inventory management systems
 
 
 </li>
 </ul>
 Why Amazon Now?
 
 
 <ul>
 <li>
 Be part of Amazon's next big innovation in MENA
 </li>
 <li>
 Work with cutting-edge technology and processes
 </li>
 <li>
 Contribute to transforming the customer shopping experience
 
 
 </li>
 </ul>
 Join us in making history as we continue to innovate and deliver exceptional service to our customers. At Amazon, we're committed to being Earth's most customer-centric company, and we need passionate individuals like you to help us achieve this vision.
 
 
 
 Basic Qualifications
 
 
 
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 
 
 Strong communication skills (written and verbal).
 
 
 Proficiency in MS Excel.
 
 
 Ability travel to different stores within UAE.
 
 
 
 Preferred Qualifications
 
 
 
 A self-motivated person with the ability to motivate the associates/team members.
 
 
 Strong execution skills, action oriented, go getter.
 
 
 Resourceful to identify the way to get things done using limited resources.
 
 
 Ability to work under pressure situations.
 
 
 Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
 
 
 Good people management skills.
 
 
 Good analytical and problem solving skills.
 
 
 1-3 yrs of experience in managing a process and people as a lead.
 
 
 Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch - J02
 
 
 Job ID: A3090983
</div>

Project Support Specialist, Amazon Now

COGNNA

<div>We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM/Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.
 Key Responsibilities
 Client Onboarding &amp; Implementation:<ul>
<li>Lead the technical onboarding process for new customers, from initial kick-off to full operational status.</li>
<li>Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake.</li>
<li>Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.</li>
</ul>&#65039;&zwj; &#65039; System Administration &amp; Troubleshooting:<ul>
<li>Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems.</li>
<li>Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection.</li>
<li>Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency.</li></ul>
 Security Advisory &amp; Customer Success:<ul>
<li>Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture.</li>
<li>Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding.</li>
</ul>Requirements
 Experience:<ul>
<li>Hands-on experience in a technical cybersecurity role (e.g., SOC Engineer, SIEM Engineer, Security Consultant).</li>
<li>3 + with direct responsibility for technical implementation or support.</li>
<li>Proven experience managing and troubleshooting both Linux (e.g., Ubuntu, CentOS) and Windows Server environments in a production setting.</li>
 </ul>Technical Skills:<ul>
<li>SIEM: Expertise with major SIEM platforms. Experience with systems like Splunk, Microsoft Sentinel, Elastic Search, or QRadar is essential.</li>
<li>Operating Systems: Deep proficiency in system administration, log management, and troubleshooting across Linux and Windows.</li>
<li>Scripting: Proficiency in at least one scripting language (e.g., Python, Bash, PowerShell) for automation and parsing.</li>
<li>Security Concepts: Strong knowledge of network security architecture, cloud security (AWS, Azure, GCP), and security devices (Firewalls, IDS/IPS, EDR).</li>
 </ul>Soft Skills:<ul>
<li>Exceptional problem-solving skills with the ability to work independently.</li>
<li>Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.</li>
<li>A proactive, detail-oriented, and self-motivated work ethic.</li>
</ul>Benefits
 Impact that Matters &ndash; Build products that shape the future of cybersecurity and protect organizations globally.
 On-Site Collaboration &ndash; Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.
 Continuous Growth &ndash; Access to certifications, trainings, and opportunities to sharpen your expertise.
 Ownership Mindset &ndash; Benefit from our ESOP program and grow with COGNNA&rsquo;s success.
 Culture of Trust &ndash; We empower talent, encourage ownership, and celebrate real outcomes.</div>

Onboarding Engineer

Explore 1142+ Customer onboarding specialist in Riyadh this October. Find roles across top companies and apply now to boost your career.

1142 customer onboarding specialist jobs IN Riyadh

Customer Onboarding Specialist

Customer Onboarding Specialist

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

HR Specialist - Tamheer

Senior Talent Acquisition Specialist

Project Support Specialist, Amazon Now

Onboarding Engineer