customer success manager

customer service manager

operations manager

asstmgr-operations

operations coordinator

customer operations department manager

Btech

<div><h3 class="jobSectionHeader">Job Summary:</h3>
The Customer Operations Department Manager will oversee and lead the telesales and call center operations to achieve performance targets, optimize budgets, and ensure excellent customer experience. This role is responsible for managing teams, monitoring key performance indicators (KPIs), setting and achieving sales goals, and maintaining high operational efficiency.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Leadership &amp; Management:
</li><li><ul><li>Lead, coach, and motivate telesales and call center teams to meet performance targets.
</li><li>Set clear departmental objectives, performance standards, and KPIs aligned with company goals.
</li><li>Conduct regular performance reviews and provide feedback to enhance productivity and quality.
</li></ul></li><li>Sales &amp; Target Achievement:
</li><li><ul><li>Develop and implement telesales strategies to drive revenue growth and meet monthly/quarterly targets.
</li><li>Monitor daily, weekly, and monthly sales results; analyze data to identify trends and improvement areas.
</li><li>Collaborate with the marketing and product teams to design campaigns that support sales objectives.
</li></ul></li><li>Operational Efficiency:
</li><li><ul><li>Manage department budgets, forecasting, and cost control to ensure profitability.
</li><li>Optimize workforce planning, scheduling, and resource allocation.
</li><li>Ensure adherence to operational policies, quality standards, and compliance requirements.
</li></ul></li><li>Customer Experience &amp; Quality:
</li><li><ul><li>Maintain a high standard of customer service across all touchpoints.
</li><li>Monitor call quality and customer satisfaction metrics, implementing corrective actions as needed.
</li><li>Resolve escalated customer issues promptly and effectively.
</li></ul></li><li>Reporting &amp; Analytics:
</li><li><ul><li>Prepare regular reports on department performance, sales achievements, and operational metrics.
</li><li>Present insights and recommendations to senior management to support strategic decision-making.</li>
</ul></li>
</ul>Requirements<h3 class="jobSectionHeader">
Qualifications &amp; Requirements:</h3><ul>
<li>Bachelor&rsquo;s degree in business administration, Marketing, or related field.
</li><li>7+ years of experience in telesales and call center operations, with at least 3 years in a managerial role.
</li><li>Strong analytical, leadership, and communication skills.
</li><li>Proficiency in CRM systems, call center software, and Microsoft Office Suite.
</li><li>Excellent organizational and problem-solving abilities.
</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li>
</ul>
Benefits
Discover the benefits of joining B.TECH: More than just a job<ul>
<li>
Comprehensive health and life insurance.</li>
<li>Flexible work arrangements to support work-life balance.</li>
<li>Professional development and training opportunities for advancement and career growth.</li>
<li>Employee discounts and wellness programs.</li>
<li>High performance and rewarding culture.</li>
</ul>
If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.</div>

Customer Operations Department Manager

B.TECH

<div>
 
 
 Job Summary:
 
 
 
 
 The Customer Operations Department Manager will oversee and lead the telesales and call center operations to achieve performance targets, optimize budgets, and ensure excellent customer experience. This role is responsible for managing teams, monitoring key performance indicators (KPIs), setting and achieving sales goals, and maintaining high operational efficiency.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Leadership &amp; Management:
 </li>
 <ul>
 <li>
 Lead, coach, and motivate telesales and call center teams to meet performance targets.
 </li>
 <li>
 Set clear departmental objectives, performance standards, and KPIs aligned with company goals.
 </li>
 <li>
 Conduct regular performance reviews and provide feedback to enhance productivity and quality.
 </li>
 </ul>
 <li>
 Sales &amp; Target Achievement:
 </li>
 <ul>
 <li>
 Develop and implement telesales strategies to drive revenue growth and meet monthly/quarterly targets.
 </li>
 <li>
 Monitor daily, weekly, and monthly sales results; analyze data to identify trends and improvement areas.
 </li>
 <li>
 Collaborate with the marketing and product teams to design campaigns that support sales objectives.
 </li>
 </ul>
 <li>
 Operational Efficiency:
 </li>
 <ul>
 <li>
 Manage department budgets, forecasting, and cost control to ensure profitability.
 </li>
 <li>
 Optimize workforce planning, scheduling, and resource allocation.
 </li>
 <li>
 Ensure adherence to operational policies, quality standards, and compliance requirements.
 </li>
 </ul>
 <li>
 Customer Experience &amp; Quality:
 </li>
 <ul>
 <li>
 Maintain a high standard of customer service across all touchpoints.
 </li>
 <li>
 Monitor call quality and customer satisfaction metrics, implementing corrective actions as needed.
 </li>
 <li>
 Resolve escalated customer issues promptly and effectively.
 </li>
 </ul>
 <li>
 Reporting &amp; Analytics:
 </li>
 <ul>
 <li>
 Prepare regular reports on department performance, sales achievements, and operational metrics.
 </li>
 <li>
 Present insights and recommendations to senior management to support strategic decision-making
 
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Marketing, or related field.
 </li>
 <li>
 7+ years of experience in telesales and call center operations, with at least 3 years in a managerial role.
 </li>
 <li>
 Strong analytical, leadership, and communication skills.
 </li>
 <li>
 Proficiency in CRM systems, call center software, and Microsoft Office Suite.
 </li>
 <li>
 Excellent organizational and problem-solving abilities.
 </li>
 <li>
 Ability to work under pressure and adapt to a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Discover the benefits of joining B.TECH: More than just a job
 
 
 
 <ul>
 <li>
 Comprehensive health and life insurance
 </li>
 <li>
 Flexible work arrangements to support work-life balance
 </li>
 <li>
 Professional development and training opportunities for advancement and career growth
 </li>
 <li>
 Employee discounts and wellness programs
 </li>
 <li>
 High performance and rewarding culture
 
 
 </li>
 </ul>
 If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.
</div>

Hilton

<div>Spa Manager
A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets. 
 
 
What will I be doing? 
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage overall operations of the spa</li>
<li>Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development</li>
<li>Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes</li>
<li>Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement</li>
<li>Manage customer feedback effectively to ensure continuous service and programme improvement</li>
<li>Instill brand values and standards to maintain quality on a daily basis</li>
<li>Liaise with other hotel departments</li>
<li>Ensure customers and guests receive friendly and consistent personalised service from all team members</li>
<li>Respond to audits to ensure continual improvement is achieved</li>
<li>Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed</li>
<li>Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests</li></ul>
What are we looking for? 
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Management experience within the spa industry</li>
<li>Ability to meet financial targets</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Willingness to develop team members and self</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :<ul>
<li>Knowledge of the local market</li>
<li>Relevant qualifications</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Manager

Options outsourcing

Options Outsourcing is hiring! Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements: - English level: C1 - Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement) - Location: Mohandessin - Shift: Fixed Night Shift (4 PM &ndash; 1 AM) - Days off: Saturday &amp; Sunday - Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per month

Call Center Training and Quality Specialist

Options Outsourcing is hiring!Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements:- English level: C1- Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement)- Location: Mohandessin- Shift: Fixed Night Shift (4 PM &ndash; 1 AM)- Days off: Saturday &amp; Sunday- Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per monthJob Type: Full-timePay: From E&pound;28,000.00 per month

Call center Training and Quality Specialist

<div>Director of Operations - Waldorf Astoria Cairo Heliopolis
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)</li>
<li>Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li>
<li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li>
<li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li>
<li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li>
<li>Comply and exceed hotel and company Service Standards</li>
<li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li>
<li>Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li>
<li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li>
<li>Hold regular briefings and communication meetings with the HOD team</li>
</ul>What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
<ul><li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Operations - Waldorf Astoria Cairo Heliopolis

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 So what does an
 
 Operations Manager
 
 really do?
 
 
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 
 
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 
 
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 
 
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 
 
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 
 
 Do you have what it takes to become an Operations Manager?
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
 </li>
 <li>
 Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Good to have but not required: fluent in Spanish
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4164
 
 
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Operations Manager

Explore 2538+ Customer operations department manager in Egypt this November. Find roles across top companies and apply now to boost your career.

2538 customer operations department manager jobs IN Egypt

Customer Operations Department Manager

Customer Operations Department Manager

Spa Manager

Call Center Training and Quality Specialist

Call center Training and Quality Specialist

Director of Operations - Waldorf Astoria Cairo Heliopolis

Operations Manager