customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

sales manager

customer success specialist Jobs in Lahore

customer success specialist

customer support representative Jobs in Lahore

customer support representative

customer operations manager

PTCL.Official

<div>
 
 We are not just industry leaders; we are redefining excellence with ground-breaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 &middot; Be Resilient
 
 
 &middot; Think Big
 
 
 &middot; Win Every Battle
 
 
 &middot; Value Success.
 
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Be responsible to maintain KPIs (MTTR, MTTP, CHI, Installation Quality), achieve conversion Targets to increase FF base, and complaints reduction (registration, repeated, denied complaints) by addressing core issues.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 <ul>
 <li>
 Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF network)
 </li>
 <li>
 Achieve quality installations while adhering to SLAs and zero pendency.
 </li>
 <li>
 Identify and implement Preventive Maintenance for Copper/FF networks to enhance customer experience.
 </li>
 <li>
 Maintain accurate mapping of Copper/FF network infrastructure.
 </li>
 <li>
 Promote HSE compliance to reduce accidents/injuries among field workers and vendors.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 <ul>
 <li>
 BS/ BE (Electrical/Telecom) / MS(Telecom Engineering) from HEC Recognized University
 </li>
 <li>
 3 to 4+ Years of Relevant Experience
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Excellent understanding of Telecom network operations (Copper/GPON)
 </li>
 <li>
 Communication &amp; Negotiation Skills
 </li>
 <li>
 Data Analytics and Reporting
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Communication Skills (verbal and written)
 </li>
 </ul>
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
 
 
 
 
 
 #ExpressYourTalent #ReadyToRise #TayyarHo
 
 
 
</div>

Customer Operations Manager

New hair Image

As a Customer Service &amp; Operations Manager, you will serve as the face of New Hair Image - managing customer interactions across channels, guiding clients to the right services, and coordinating our team to deliver excellence. This is a leadership position with both hands-on and managerial responsibilities.Key Responsibilities:<ul><li>Respond to client queries via call, WhatsApp, social media, and in-person.</li><li>Guide customers on suitable hair solutions, services, and products.</li><li>Manage walk-in clients, appointments, and client flow.</li><li>Maintain and update customer records.</li><li>Lead front-desk operations and ensure a warm, welcoming environment.</li><li>Supervise and coordinate with team members to maintain service standards.</li><li>Train and support staff on customer interaction and service protocols.</li><li>Resolve client issues or complaints with professionalism and patience.</li><li>Monitor inventory and coordinate restocking when necessary.</li></ul>Requirements:<ul><li>2&ndash;3 years of customer service experience (preferably in salon, beauty, or retail).</li><li>Strong communication skills&mdash;spoken and written (Urdu &amp; English).</li><li>Ability to multitask, stay organized, and manage pressure calmly.</li><li>Confident, patient, and presentable with a client-first mindset.</li><li>Basic computer and mobile app literacy (e.g., MS Office, booking tools).</li><li>Leadership capability to guide staff and take ownership of client satisfaction.</li></ul>Preferred:<ul><li>Experience working with local clientele.</li><li>Knowledge of haircare services and products.</li><li>Team management or staff training experience.</li><li>Familiarity with social media or local marketing efforts.</li></ul>Compensation &amp; Growth:<ul><li>Salary: PKR 35,000&ndash;50,000 (based on experience &amp; skillset)</li><li>Probation Period: Initial performance evaluation after 3 months</li></ul>Post-Probation: Salary increment and benefits (as per company policy)Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you able to join immediately? </li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Service & Ops Manager

HR Force International

We are seeking an experienced CRM Manager/Sales Operations professional with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will manage CRM systems and sales operations processes to ensure accuracy, efficiency, and compliance across our global sales organization.
 
Key Responsibilities: 
<ul>
<li>Administer and optimize CRM systems for sales teams worldwide.</li>
<li>Ensure data quality, integrity, and compliance with regulatory requirements.</li>
<li>Build dashboards, reports, and analytics for sales performance tracking.</li>
<li>Streamline sales processes and support automation initiatives.</li>
</ul>
Partner with Sales leadership to improve productivity and forecasting accuracy.
 
Requirements: 
<ul>
<li>5+ years in CRM management or sales operations within SaaS/FinTech/RegTech.</li>
<li>Hands-on Salesforce (or equivalent CRM) expertise.</li>
<li>Strong analytical and process improvement skills.</li>
<li>Familiarity with AML/KYC/IDV compliance frameworks.</li>
<li>Ability to support global sales teams with efficiency and rigor.</li>
</ul>

CRM Manager / Sales Operations

Techbridge Consultancy Services

Job Title: Telecom Call Centre Operations Manager &ndash; US MarketCompany Overview: We&rsquo;re seeking a seasoned Call Centre Operations Manager to lead our team, drive performance, and help scale our operations.Job Details:<ul><li>Location: Lahore (On-site)</li><li>Job Type: Full-time</li><li>Salary: PKR 250,000 per month</li><li>Incentives: Attractive performance-based bonuses</li><li>Schedule: Night shift (07:00 PM-04:00 AM Pakistan Time)</li></ul>Key Responsibilities<ul><li>Leadership &amp; Team Management</li><li>Oversee and manage a team of call center agents</li><li>Hire, train, and develop team leads and high-performing agents.</li><li>Foster a positive, performance-driven culture through coaching, mentoring, and leadership.</li><li>Operational Excellence</li><li>Ensure smooth day-to-day operations of the call center floor.</li><li>Establish and maintain standard operating procedures (SOPs).</li><li>Conduct regular team meetings, performance reviews, and calibration sessions.</li><li>Performance Monitoring &amp; Reporting</li><li>Track, analyze, and report on key performance indicators (KPIs) such as conversion rate, AHT, FCR, CSAT, attendance, and productivity.</li><li>Utilize CRM and reporting tools to identify trends, opportunities, and areas for improvement.</li><li>Drive continuous improvement initiatives using data insights and feedback.</li><li>Sales Strategy &amp; Campaign Management</li><li>Manage outbound/inbound sales campaigns for US-based Internet and TV services.</li><li>Coordinate with marketing and product teams to implement scripts, promotions, and sales tactics.</li><li>Optimize agent performance to achieve and exceed sales targets.</li><li>Client &amp; Stakeholder Engagement</li><li>Communicate regularly with US clients and internal stakeholders.</li><li>Deliver progress updates, resolve escalations, and align operations with client expectations.</li><li>Maintain high client satisfaction through operational consistency and transparency.</li></ul>Required Qualifications<ul><li>Minimum 5 years of experience in managing large-scale call center operations.</li><li>Proven success in leading U.S. sales campaigns, especially in telecom/internet/cable services.</li><li>Strong understanding of call center KPIs, WFM, CRM tools, and reporting dashboards.</li><li>Demonstrated ability to hire, train, and motivate large teams to exceed performance goals.</li><li>Excellent communication, leadership, and conflict-resolution skills.</li><li>Strong problem-solving mindset with the ability to work under pressure.</li><li>Fluency in English &ldquo;US accent&rdquo; (spoken and written) is essential.</li><li>Willingness to work night shifts (07:00 PM-04:00 AM Pakistan Time).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have 5+ years of experience managing large-scale U.S. sales call centre operations in telecom, internet, or cable?</li><li>Can you share an example of how you have successfully improved KPIs such as conversion rate, CSAT, or AHT in your previous role?</li><li>Are you comfortable working night shifts (07:00 PM &ndash; 04:00 AM Pakistan Time) on a full-time basis?</li><li>How would you rate your English communication skills, particularly your ability to communicate fluently in a U.S. accent with both clients and team members?</li></ul>Work Location: In person

Telecom Call Centre Operations Manager – US Market

Raaziq International PVT LTD

Must Have: Excellent Communication, English Writing and Speaking skillsPreferred Candidate Attributes: <ul><li>Go Getter Attitude</li><li>Strong Interest to gain an industry level experience</li><li>Self Learning &amp; Adaptive Behavior</li><li>Confident to work under pressure</li><li>Looking for a long-term career in terms of learning and growth</li></ul>Job Responsibilities &amp; Skills:<ul><li>Daily coordination with customers, providing updates, and sending status reports</li><li>Ensuring customer retention and repeat orders</li><li>Coordination with operational staff</li></ul>Qualification: Bachelor's in Supply Chain/ International Relations/ International Trade Management (should be complete). Experience: Fresh Graduates Only Location: Thokar Multan Road, Lahore. Gender: MaleEmail: saman.ijaz@raaziq.comJob Type: Full-timeWork Location: In person

Customer Relationship Officer (Import Operations)

Jacked Nutrition

Job Title: Assistant Store Manager &ndash; Jacked NutritionLocation: MM Alam Road, LahoreCompany Overview: Jacked Nutrition is Pakistan&rsquo;s leading sports nutrition and fitness brand, committed to providing premium quality products and exceptional customer service. We are expanding our retail presence and looking for motivated individuals to join our growing team.Position Overview: We are seeking an Assistant Store Manager to oversee daily operations at our Lahore MM Alam Road outlet. The ideal candidate will have proven experience in retail management, customer service, and team supervision. You will be responsible for ensuring smooth store operations, delivering excellent customer experiences, and supporting the Store Manager in achieving sales targets.Key Responsibilities:<ul><li>Assist in managing daily store operations and staff supervision.</li><li>Provide excellent customer service and maintain high service standards.</li><li>Support in achieving sales and performance targets.</li><li>Manage inventory, stock levels, and merchandising.</li><li>Ensure store cleanliness, organization, and compliance with company policies.</li><li>Handle customer queries, complaints, and escalations professionally.</li><li>Train, guide, and motivate team members.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred, but not mandatory with strong retail experience).</li><li>Minimum 2&ndash;3 years of retail management experience.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Customer-focused with the ability to handle pressure and multitask.</li><li>Knowledge of nutrition and fitness industry is a plus.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional growth and career development opportunities.</li><li>Dynamic and supportive work environment.</li></ul>How to Apply: Interested candidates are encouraged to apply through Indeed with their updated resume.Job Type: Full-timeWork Location: In person

Assistant Store Manager

Shapes Pvt. Ltd.

Operations Manager Job Description:Our expanding company is seeking to hire an operations manager to join our team. Successful candidates will have a bachelor's degree in operations management (or a related field) and have prior experience in a management or leadership position. A deep understanding of financial management is also a plus. Operations Manager Responsibilities:<ul><li>Oversee daily operations, ensuring the smooth functioning of the facility</li><li>Manage staff, schedules, and customer relations</li><li>Develop marketing and business growth strategies</li><li>Handle financial transactions and reporting</li><li>Maintain high standards of customer service and facility management</li><li>Coordinate events, and memberships</li><li>Provide inspired leadership for the organization.</li><li>Make important policy, planning, and strategy decisions.</li><li>Help promote a company culture that encourages top performance and high morale.</li><li>Work with other senior stakeholders.</li><li>Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.</li><li>Work with the board of directors to determine values and mission, and plan for short and long-term goals.</li><li>Identify and address problems and opportunities for the company.</li><li>Support worker communication with the management team.</li></ul>Operations Manager Requirements:<ul><li>Bachelor&rsquo;s degree in operations management or related field.</li><li>Experience in management, operations, and leadership.</li><li>Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.</li><li>Ability to build consensus and relationships among managers, partners, and employees.</li><li>Excellent communication skills.</li><li>Solid understanding of financial management.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: Rs80,000.00 - Rs100,000.00 per monthExperience:<ul><li>Operations Department: 3 years (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>Work Location: In person

Operations Manager

Explore 1365+ Customer operations manager in Lahore this September. Find roles across top companies and apply now to boost your career.