associate - operations

business operations associate Jobs in Mumbai

business operations associate

customer operations manager - india Jobs in Mumbai

customer operations manager - india

ecommerce manager

assistant manager - crm

customer operations manager

<div>
 
 Entity:
 
 
 
 Customers &amp; Products
 
 
 
 Job Family Group:
 
 
 
 Business Support Group
 
 
 
 Job Description:
 
 
 
 Job Summary:
 
 
 Customer Operations (CO) team is responsible for end to end customer experience management for all customers of Castrol. This includes B2B &amp; B2C customers. The role will be handling CO operations in a particular region / segment. This will include responsibility for Customer Care, Quality, People and Processes within the area of operation. The person would also need to ensure seamless integration of processes across regions.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Accountability for CO operations including Customer Care operation.
 </li>
 <li>
 Handle people, processes and systems for effective delivery of service.
 </li>
 <li>
 Provide leadership in developing and implementing continuous improvement initiatives.
 </li>
 <li>
 Drive operational efficiency by streamlining processes and eliminating waste.
 </li>
 <li>
 Develop and implement strategies to improve overall customer experience.
 </li>
 <li>
 Build and maintain performance metrics to measure success.
 </li>
 <li>
 Identify opportunities for cost savings through improved efficiencies.
 </li>
 <li>
 Build positive relationships with internal and external customers.
 </li>
 <li>
 Optimally communicate goals, expectations, and progress to senior leadership.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Minimum Qualification: Bachelor&rsquo;s degree or equivalent in business administration or related field. MBA or equivalent experience preferred.
 </li>
 <li>
 Experience: Demonstrated ability of 15 years+ in Customer Service/Operations. Oil proven experience is preferable.
 </li>
 <li>
 Knowledge, Skills, Abilities:
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven track record to motivate change and lead interpersonal transformation.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines.
 </li>
 <li>
 Strategic problem solver with a focus on execution.
 </li>
 <li>
 Adaptable and resilient with a growth mindset.
 </li>
 <li>
 Proficiency in MS Office Suite.
 </li>
 <li>
 Able to travel as per requirement.
 
 
 </li>
 </ul>
 
 Travel Requirement
 
 
 
 Up to 25% travel should be expected with this role
 
 
 
 Relocation Assistance:
 
 
 
 This role is eligible for relocation within country
 
 
 
 Remote Type:
 
 
 
 This position is not available for remote working
 
 
 
 Skills:
 
 
 
 Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
 
 
 
 Legal Disclaimer:
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp&rsquo;s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
 
 
 If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
</div>

Customer Operations Manager - India

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you will help build workflows, datasets, and simulations that are critical for
 
 benchmarking large language models (LLMs)
 
 .
 
 
 Your work will ensure that AI systems are tested against
 
 real-world business scenarios
 
 , validated for
 
 accuracy and compliance
 
 , and aligned with
 
 customer experience standards
 
 .
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate operational workflows for
 
 compliance checks
 
 (KYC, AML, GDPR, PCI), audits, and internal controls.
 </li>
 <li>
 Validate AI-generated outputs for
 
 administrative tasks, compliance reports, and operational logs
 
 .
 </li>
 <li>
 Structure datasets that reflect
 
 refund logs, approval workflows, and compliance records
 
 .
 </li>
 <li>
 Collaborate with tooling developers to
 
 simulate dashboards and monitoring workflows
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Hands-on experience in
 
 operations management and compliance workflows
 
 (KYC, audits, refunds, documentation, logs).
 </li>
 <li>
 Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot issues in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating training-quality datasets and validating AI responses.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible work
 
 environment.
 </li>
 <li>
 Opportunity to contribute to
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
</div>

Customer Operations Specialist - 45032

Unilever

<div>
 Requisition No - R-1166290
 
 
 Job Title: Zonal Customer Operations Executive
 
 
 WL- 1B
 
 
 Location: Mumbai RO
 
 
 
 Job Overview
 
 
 
 This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management.
 
 
 
 Scope Of Work
 
 
 
 <ul>
 <li>
 Plan billing and trips based on demand and delivery schedules.
 </li>
 <li>
 Assign vans and stock for dispatch, ensuring optimal load utilization.
 </li>
 <li>
 Coordinate with sales teams to manage dispatch timelines and resolve delivery issues.
 </li>
 <li>
 Ensure timely unloading of vehicles at depots and RS points.
 </li>
 <li>
 Maintain inventory levels at RS points to meet daily sales requirements.
 </li>
 <li>
 Optimize load management using available resources and fleet.
 </li>
 <li>
 Monitor and manage delivery costs without impacting daily sales.
 </li>
 <li>
 Track RS KPIs and ensure alignment with business goals.
 </li>
 <li>
 Communicate daily requirements to RS and internal teams to maintain healthy ROI.
 
 
 </li>
 </ul>
 
 Qualitication
 
 
 
 <ul>
 <li>
 Any graduate with 5+ Years of experience in logistics/fleet management
 </li>
 <li>
 Strong operational and logistical planning skills.
 </li>
 <li>
 Ability to balance cost-efficiency with delivery effectiveness.
 </li>
 <li>
 Experience in coordinating with cross-functional teams.
 </li>
 <li>
 Familiarity with inventory and dispatch systems is a plus.
 
 
 </li>
 </ul>
 
 "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding."
 
 
 
</div>

Zonal Customer Operations Executive

Just In Time

<div>
 
 
 Role Overview
 
 
 
 The E-commerce Manager will be responsible for driving the company&rsquo;s online sales and digital retail strategy. This role involves managing day-to-day e-commerce operations, enhancing customer experience, optimizing product listings, and leading initiatives that improve sales performance across online platforms (own website, and marketplaces). The E-commerce Manager will act as the bridge between technology, marketing, and operations to ensure seamless digital retail growth.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy &amp; Business Growth
 
 
 <ul>
 <li>
 Develop and execute the e-commerce business plan aligned with retail objectives.
 </li>
 <li>
 Identify growth opportunities through online channels, digital marketing, and partnerships.
 </li>
 <li>
 Drive customer acquisition, retention, and loyalty programs through online platforms.
 </li>
 </ul>
 
 
 Platform &amp; Operations Management
 
 
 <ul>
 <li>
 Manage day-to-day operations of the company&rsquo;s e-commerce website and marketplace channels (Amazon, Myntra, Ajio, etc.).
 </li>
 <li>
 Oversee product catalogue management, pricing strategy, promotions, and inventory coordination.
 </li>
 <li>
 Ensure seamless order processing, logistics, and timely delivery in coordination with supply chain teams.
 </li>
 </ul>
 
 
 Customer Experience &amp; Engagement
 
 
 <ul>
 <li>
 Optimize website navigation, content, and user experience to increase conversions.
 </li>
 <li>
 Monitor customer feedback, reviews, and complaints to drive improvements.
 </li>
 <li>
 Work with customer service teams to ensure prompt resolution of online queries.
 </li>
 </ul>
 
 
 Marketing &amp; Analytics
 
 
 <ul>
 <li>
 Collaborate with the marketing team to plan and execute digital campaigns, SEO/SEM, influencer marketing, and social commerce.
 </li>
 <li>
 Track and analyze sales performance, website traffic, conversion rates, and ROI of online campaigns.
 </li>
 <li>
 Use data-driven insights to refine e-commerce strategies and enhance customer journey.
 </li>
 </ul>
 
 
 
 
 
 Team &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Lead and mentor the e-commerce team, ensuring alignment with overall retail strategy.
 </li>
 <li>
 Coordinate with IT, logistics, merchandising, finance, and marketing teams for smooth operations.
 </li>
 <li>
 Build partnerships with marketplace account managers and technology vendors.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong understanding of e-commerce platforms (Shopify, Magento, etc.) and marketplace operations.
 </li>
 <li>
 Knowledge of SEO, SEM, digital marketing, and analytics tools (Google Analytics, Meta Ads Manager).
 </li>
 <li>
 Excellent leadership, communication, and project management skills.
 </li>
 <li>
 Strong analytical mind-set with the ability to interpret data and drive actionable insights.
 </li>
 <li>
 Customer-first approach with focus on user experience and digital innovation.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, E-commerce, or related field (MBA preferred).
 </li>
 <li>
 5&ndash;8 years of experience in e-commerce, preferably within the retail sector.
 </li>
 <li>
 Proven track record of scaling online sales and managing marketplace relationships.
 </li>
 <li>
 Hands-on experience in managing e-commerce platforms, campaigns, and operations.
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Online sales revenue and growth rate.
 </li>
 <li>
 Conversion rate optimization (CRO).
 </li>
 <li>
 Customer acquisition cost (CAC) &amp; Lifetime Value (LTV).
 </li>
 <li>
 Marketplace performance (sell-through rate, ratings, and reviews).
 </li>
 <li>
 Website traffic and digital engagement metrics.
 </li>
 <li>
 On-time order fulfilment and customer satisfaction scores.
 </li>
 </ul>
 
 
</div>

Ecommerce Manager

<div>
 
 Position Title: Customer Delight Executive
 
 
 
 
 Location: Mumbai - HO
 
 
 
 
 Department: Customer Development &ndash; Centre of Excellence
 
 
 
 
 Job Description
 
 
 
 The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the Primary Lever care operations for the distributors and Secondary Levcare operations for the Retailers. This job involves a lot of interactions with both internal and external stakeholders.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Co-ordinate with vendors managing the grievance redressal process for our customers (Primary Levercare for distributors and Secondary Levercare for retailers).
 </li>
 <li>
 Ensure agreed service levels are always maintained by these centres with nil disruption in the operations, monitor quality of resources placed, regular review of the KPI&rsquo;s.
 </li>
 <li>
 Co-ordinate with the Customer Delight Officers in branch for timely resolution of the complaints raised by the customers pertaining to their branch clusters.
 </li>
 <li>
 Engage with stakeholders from different functions at times for any escalations or process deviations identified.
 </li>
 <li>
 Review complaints received, resolutions given by stakeholders, CSAT scores and highlight any red flags identified to the concerned process owners.
 </li>
 <li>
 Engage with customers through phone and market visits to take their feedback on the grievance redressal process.
 </li>
 <li>
 Strategize improvisations required in the process, observe emerging market trends in customer support space, align changes with concerned stakeholders and implement the same. Need to constantly work towards enhancing the Customer Centricity experience.
 </li>
 <li>
 Monthly reporting to the senior management on the Levercare operations, share insights where interventions are required from branches / functions.
 </li>
 <li>
 Co-ordinate with IT touch points for all CRM related developments and any infrastructure related support required for this process.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Graduate with MBA in Customer Relationship Management preferred.
 </li>
 <li>
 3-4 years of experience in handling customer support process for an organization.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Very good organizational skills with focus on paying attention to details.
 </li>
 <li>
 Strong problem solving and decision-making skills.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks simultaneously.
 </li>
 <li>
 Strong project execution skills.
 </li>
 <li>
 Proficiency in MS Office &amp; CRM tools.
 </li>
 <li>
 Willing for occasional travel pan India for customer and market visits.
 
 
 </li>
 </ul>
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding
 
</div>

Customer Delight Executive

Skechers South Asia Pvt. Ltd.

<div>
 
 Hiring : Assistant Manager - Product Sports Merchandiser
 
 
 
 
 <ul>
 <li>
 Assisting in developing and implementing product merchandising plans and strategies for Skechers Sports Equipment category.
 </li>
 <li>
 Supporting the Category Manager in selecting the right products to meet customer demand and align with brand standards.
 </li>
 <li>
 Monitoring inventory levels, ensuring optimal stock levels, and minimizing overstock or out-of-stock situations.
 </li>
 <li>
 Analyzing sales data to identify trends, understand customer behavior, and make informed decisions about buying, product placement and promotion.
 </li>
 <li>
 Helping to create and maintain visually appealing displays and store layouts that enhance the customer experience and drive sales.
 </li>
 <li>
 Collaborating with suppliers to ensure timely delivery of products and efficient inventory flow.
 </li>
 <li>
 Assisting in the planning and execution of promotional campaigns and events.
 </li>
 <li>
 Helping to create and maintain visually appealing displays and store layouts that enhance the customer experience and drive sales.
 </li>
 <li>
 Preparing reports on sales performance, inventory levels, and other key merchandising metrics.
 </li>
 <li>
 Working closely with other teams, such as marketing, sales, and operations, to align merchandising efforts.
 </li>
 <li>
 Staying informed about market trends, competitor activities, and emerging merchandising concepts.
 </li>
 <li>
 Identifying and resolving any issues related to merchandising, buying or production.
 </li>
 <li>
 Training sales staff and other departments on sports equipment products.
 </li>
 </ul>
 
 
 
 
 Job Requirement
 
 
 
 
 <ul>
 <li>
 Experience in the sports equipment business preferred
 </li>
 <li>
 Experience in retail or e-commerce industry is preferred
 </li>
 <li>
 Knowledge of merchandising principles and best practices.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in Microsoft Office and other relevant software.
 </li>
 <li>
 Ability to work both independently and as part of a team.
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 </ul>
 
 
</div>

Assistant Manager - Product Sports Merchandiser

Explore 285+ Customer operations manager in Mumbai this October. Find roles across top companies and apply now to boost your career.

285 customer operations manager jobs IN Mumbai

Customer Operations Manager - India

Customer Operations Manager - India

Customer Operations Specialist - 45032

Zonal Customer Operations Executive

Ecommerce Manager

Customer Delight Executive

Assistant Manager - Product Sports Merchandiser